Meltwater

Who Uses Meltwater?

SaaS solution that helps communication professionals across all industries create digital marketing strategies to monitor media on social networks and manage influencer marketing.

What Is Meltwater?

What is Meltwater?

Meltwater, a pioneer of media intelligence, gives businesses the information advantage they need to stay ahead. More than 30,000 companies use Meltwaters media intelligence to stay on top of billions of online conversations and extract relevant insights to strategically manage their brands. With nearly 20 years of experience analyzing data, Meltwater is dedicated to personal, global service built on the local expertise of 60 offices across six continents.

Meltwater Details

Meltwater

http://www.meltwater.com

Founded 2001

Meltwater video
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Meltwater pricing overview

Meltwater does not have a free version but does offer a free trial.


Free Version

No

Free Trial

Yes

Meltwater deployment and support

Support

  • 24/7 (Live Rep)
  • Business Hours

Deployment

  • Cloud, SaaS, Web
  • Mobile - iOS Native
  • Mobile - Android Native

Training

  • In Person
  • Live Online
  • Webinars
  • Documentation

Meltwater Features

  • Behavior Analytics
  • Dynamic Content
  • Landing Pages/Web Forms
  • Lead Management
  • Lead Nurturing
  • List Management
  • Multi-Channel Marketing

View full list of All-in-One Marketing Software

  • Artwork Management
  • Campaign Management
  • Change Management
  • Fulfillment Distribution
  • Project Management
  • Workflow Management

View full list of Brand Management Software

  • Alerts/Notifications
  • Benchmarking
  • Competing Product Analysis
  • Keyword Tracking
  • Social Media Monitoring
  • Trend Analysis
  • Website Monitoring

View full list of Competitive Intelligence Software

  • CRM
  • Campaign Analytics
  • Campaign Management
  • Content Management
  • Faceted Search/Filter
  • Influencer Discovery
  • Influencer Relationship Management
  • Influencer Tracking
  • Payment Tracking
  • ROI Tracking
  • Social Media Metrics

View full list of Influencer Marketing Software

  • A/B Testing
  • Campaign Tracking
  • Channel Attribution
  • Customer Journey Mapping
  • Dashboard
  • Performance Metrics
  • Predictive Analytics
  • ROI Tracking
  • Social Media Metrics
  • Website Analytics

View full list of Marketing Analytics Software

  • Article Author Database
  • Auto-Update Media Lists
  • Campaign Management
  • Clippings Management
  • Communications Calendar
  • Contact Management
  • Digital Asset Management
  • Direct Mail Management
  • Email Distribution
  • Press Monitoring
  • Press Release Builder

View full list of Public Relations Software

  • Campaign Management
  • Gamification
  • Response Management
  • Review Generation
  • Review Monitoring
  • Sentiment Analysis
  • Social Media Metrics
  • Social Media Monitoring

View full list of Reputation Management Software

  • Campaign Analytics
  • Competitor Monitoring
  • Customisable Reports
  • Engagement Tracking
  • Influencer Tracking
  • Lead Attribution
  • Multi-Channel Data Collection
  • Post Scheduling

View full list of Social Media Analytics Tools

  • Automated Publishing
  • Brand Tracking
  • Collaboration
  • Content Management
  • Customer Engagement
  • Multi-Account Management
  • Post Scheduling
  • Reporting/Analytics
  • Social Media Monitoring

View full list of Social Media Management Tools

  • Analytics
  • Automated Publishing
  • Contact Management
  • Content Management
  • Conversion Tracking
  • Customer Targeting
  • Keyword Filtering
  • Multi-Account Management
  • Post Scheduling

View full list of Social Media Marketing Tools

  • Audience Segmentation
  • Competitive Analysis
  • Configurable Alerts
  • Customer Engagement
  • Dashboard
  • Impact Scoring
  • Influencer Tracking
  • Reputation Management
  • Sentiment Analysis
  • Trend Tracking

View full list of Social Media Monitoring Software

Meltwater Alternatives

More Meltwater alternatives

Meltwater Reviews for UK Users

Read all reviews

Overall rating

4/5

Average score

Ease of Use 3.9
Customer Service 3.7
Features 4
Value for Money 3.4

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Javier victor marian B.
Network Security Auditor
Public Relations & Communications, 11-50 Employees
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    1 /5
  • Value for Money
    2 /5
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 21/07/2019

"best monitoring media software"

Comments: best tool for monitoring media outlets in latin america!

Pros: sysomos is a great combination of automated software that look into media outlets news in digital and keep a look into social media. Also, they have a robust database of latin america. Before wans't so great but they keep updating it. Now, it is hard to find adicional news outside sysomos.

Cons: i have problems sharing my monitors and querys with other users and customer suppport couldn't help me. Also time to timee they have a breach or something working wrong and you dont receive and alert by email and they are very slow to solve it. I have issues in the past with my clients because of this.

  • Reviewer Source 
  • Reviewed on 21/07/2019
Dede C.
Communications Manager
Utilities, 51-200 Employees
Used the Software for: 1+ year
  • Overall Rating
    4 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    3 /5
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 30/10/2020

"One tool that does almost everything we need"

Comments: We've been using it in this office for about 2 years now, and I used them previously at another job, as well. They're very responsive when you need help with something. I like the tool. It's intuitive and does just about everything we'd want it to. I do think their sales tactics were a little heavy-handed sometimes, putting deadlines on offers and whatnot, but when I talked to them about it, they lightened up a lot.

Pros: The dashboard for easy monitoring of our media and social coverage.

Cons: They charge separate pricing for everything, and it seems that every time I turn around they're rolling out a cool new feature they want to share, but it's always extra.

Vendor Response

by Meltwater on 02/11/2020

Dede, reviews like this give us motivation and help us ensure we continue to provide high-quality care. Thank you very much for your feedback and are glad you have continued to find value in Meltwater.

  • Reviewer Source 
  • Reviewed on 30/10/2020
David C.
Director
Education Management, 11-50 Employees
Used the Software for: 2+ years
  • Overall Rating
    4 /5
  • Ease of Use
    3 /5
  • Features & Functionality
    3 /5
  • Customer Support
    1 /5
  • Value for Money
    1 /5
  • Likelihood to Recommend
    0/10
  • Reviewer Source 
  • Reviewed on 06/01/2021

"Deceptive business practices and horrible customer service"

Comments: Avoid this company at all costs. They have unethical and deceptive business practices.

Pros: It's easy to use and offers a robust contact list for reporters and media outlets. The daily reports are also helpful in seeing media mentions and areas of interest.

Cons: The customer service and their business practices are just unethical and deceptive. I caution anyone who is considering meltwater to understand that they will be automatically renewed for the next year if they don't give 90 days notice. Where is this listed? In a URL you have to click on that's buried in your agreement they send you. They don't separate it out, highlight it, or tell you anywhere else. Their customer service and management couldn't care less that they dupe you into another year at thousands of dollars. I wouldn't give this company the time of day, let alone my business ever again. Avoid at all costs.

Vendor Response

by Meltwater on 03/02/2021

Hi David, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. We will use this as an opportunity to improve.

  • Reviewer Source 
  • Reviewed on 06/01/2021
Verified Reviewer
Vice President Board Of Directors
Computer Hardware, 51-200 Employees
Used the Software for: 6-12 months
  • Overall Rating
    3 /5
  • Ease of Use
    3 /5
  • Features & Functionality
    3 /5
  • Customer Support
    3 /5
  • Value for Money
    2 /5
  • Likelihood to Recommend
    4/10
  • Reviewer Source 
  • Reviewed on 06/08/2019

"An acceptable tool that allows us to track our Media impact"

Comments: An OK tool to use if you've been used to the platform. Recommend looking elsewhere to see if another tool can help solve your specific needs and problems.

Pros: A fairly robust way of gathering all the news about our industry, company, and competitors all in one place. Quick setup after a couple of calls with our representative.

Cons: the boolean logic strings are difficult to configure at first. We had issues with languages/news that had nothing to do with our industry. Not easily possible to laser-in on the information that we would find relevant for mass distribution. They need to make some enhancements as the UI seems dated, and at times difficult to navigate.

  • Reviewer Source 
  • Reviewed on 06/08/2019
Douglas J.
Media and communications manager
Recreational Facilities & Services, 11-50 Employees
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    3 /5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 29/12/2020

"Provides numbers and assistance we need"

Comments: Meltwater provides us with the intelligence we need and an easy-to-use platform, to boot. It's a must-have.

Pros: Meltwater is fairly intuitive to use, though their reps will walk you through everything.

Cons: Seems there's always something new they want you to buy.

  • Reviewer Source 
  • Reviewed on 29/12/2020