What is Meltwater?

What is Meltwater?

Meltwater, a pioneer of media intelligence, gives businesses the information advantage they need to stay ahead. More than 30,000 companies use Meltwaters media intelligence to stay on top of billions of online conversations and extract relevant insights to strategically manage their brands. With nearly 20 years of experience analyzing data, Meltwater is dedicated to personal, global service built on the local expertise of 60 offices across six continents.

Who Uses Meltwater?

SaaS solution that helps communication professionals across all industries create digital marketing strategies to monitor media on social networks and manage influencer marketing.

Where can Meltwater be deployed?

Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile)

About the vendor

  • Meltwater
  • Located in San Francisco, Norway
  • Founded in 2001
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Norway

Languages

Chinese, English, French, German, Irish and 6 others

About the vendor

  • Meltwater
  • Located in San Francisco, Norway
  • Founded in 2001
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Norway

Languages

Chinese, English, French, German, Irish and 6 others

Meltwater videos and images

Meltwater Software - PR Insight Report
Meltwater Software - Media Intelligence
Meltwater Software - Social Media Management
Meltwater Software - Media Monitoring
Meltwater Software - Audience Insights
View 6 more
Meltwater video
Meltwater Software - PR Insight Report
Meltwater Software - Media Intelligence
Meltwater Software - Social Media Management
Meltwater Software - Media Monitoring
Meltwater Software - Audience Insights

Compare Meltwater pricing with similar products

Meltwater

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Free Version
Free Trial
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Free Version
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US$18.00/month
Free Version
Free Trial

Features of Meltwater

  • API
  • Alerts/Notifications
  • Automated Publishing
  • Behavior Analytics
  • Brand Tracking
  • Campaign Analytics
  • Campaign Management
  • Campaign Tracking
  • Collaboration Tools
  • Competitive Analysis
  • Competitor Monitoring
  • Content Management
  • Conversion Tracking
  • Customer Engagement
  • Customer Segmentation
  • Customisable Reports
  • Dashboard
  • Data Import/Export
  • Data Visualisation
  • Digital Asset Management
  • Engagement Tracking
  • Influencer Discovery
  • Influencer Relationship Management
  • Influencer Tracking
  • Keyword Filtering
  • Keyword Tracking
  • Marketing Automation
  • Monitoring
  • Multi-Account Management
  • Multi-Channel Attribution
  • Multi-Channel Data Collection
  • Multi-Channel Marketing
  • Performance Metrics
  • Post Scheduling
  • Project Management
  • ROI Tracking
  • Real Time Analytics
  • Reporting/Analytics
  • Response Management
  • Review Monitoring
  • Search/Filter
  • Sentiment Analysis
  • Social Listening
  • Social Marketing
  • Social Media Monitoring
  • Trend Analysis
  • Web Tracking
  • Website Analytics
  • Website Monitoring
  • Workflow Management

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Reviews of Meltwater

Average score

Overall
4.0
Ease of Use
4.0
Customer Service
3.7
Features
4.0
Value for Money
3.4

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Javier victor marian B.
Javier victor marian B.
Network Security Auditor in US
Verified LinkedIn User
Public Relations & Communications, 11-50 Employees
Used the Software for: 2+ years
Reviewer Source

best monitoring media software

5 3 years ago

Comments: best tool for monitoring media outlets in latin america!

Pros:

sysomos is a great combination of automated software that look into media outlets news in digital and keep a look into social media. Also, they have a robust database of latin america. Before wans't so great but they keep updating it. Now, it is hard to find adicional news outside sysomos.

Cons:

i have problems sharing my monitors and querys with other users and customer suppport couldn't help me. Also time to timee they have a breach or something working wrong and you dont receive and alert by email and they are very slow to solve it. I have issues in the past with my clients because of this.

Dede C.
Communications Manager in US
Utilities, 51-200 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

One tool that does almost everything we need

4 2 years ago

Comments: We've been using it in this office for about 2 years now, and I used them previously at another job, as well. They're very responsive when you need help with something. I like the tool. It's intuitive and does just about everything we'd want it to. I do think their sales tactics were a little heavy-handed sometimes, putting deadlines on offers and whatnot, but when I talked to them about it, they lightened up a lot.

Pros:

The dashboard for easy monitoring of our media and social coverage.

Cons:

They charge separate pricing for everything, and it seems that every time I turn around they're rolling out a cool new feature they want to share, but it's always extra.

Meltwater Response

2 years ago

Dede, reviews like this give us motivation and help us ensure we continue to provide high-quality care. Thank you very much for your feedback and are glad you have continued to find value in Meltwater.

Verified Reviewer
Vice President Board Of Directors in Canada
Verified LinkedIn User
Computer Hardware, 51-200 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

An acceptable tool that allows us to track our Media impact

3 3 years ago

Comments: An OK tool to use if you've been used to the platform. Recommend looking elsewhere to see if another tool can help solve your specific needs and problems.

Pros:

A fairly robust way of gathering all the news about our industry, company, and competitors all in one place. Quick setup after a couple of calls with our representative.

Cons:

the boolean logic strings are difficult to configure at first. We had issues with languages/news that had nothing to do with our industry. Not easily possible to laser-in on the information that we would find relevant for mass distribution. They need to make some enhancements as the UI seems dated, and at times difficult to navigate.

Maxim C.
marketing manager in Canada
Real Estate, 501-1,000 Employees
Used the Software for: 2+ years
Reviewer Source

convenient and clear email reports

5 3 months ago

Pros:

The daily reports directly in my inbox are super convenient.

Cons:

Twitter appears a lot on the reports, which is important because people are very vocal there. But sometimes the reports show every single re-tweet in a huge disorganized list. It would be great if the original tweet could be at the top, and all the duplicate re-tweets would only appear if we chose to 'expand' a list

Rameez B.
Content Developer in South Africa
Retail, 1,001-5,000 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Great for customer engagement and as CRM tool

4 3 years ago

Comments: For the two years that we used Meltwater we increased our media sales and overall agent productivity. This lead to a decrease in our ques and many more satisfied customers. There are better products however Meltwater will definitely get the job done.

Pros:

The CRM tool is amazing at collating and managing all social media into a chronological timeline. What I like most about this software is the interface. Very fluid and modern and easy on the eyes. It is also user-friendly, I was able to upskill many agents within 2 days maximum.

Cons:

I do feel that the reporting could be a bit more specific or customisable. Especially when pulling agent reports, there is some information which I would like to see which is not there, so perhaps allowing a more in-depth customisable report functionwould be beneficial.