15 years helping British businesses
choose better software

What is Meltwater?

Meltwater's public relations tools help PR teams handle all aspects of their communications strategy, from pitching journalists to reporting on campaigns.

Our technology sifts through billions of online posts, articles, podcasts and more -all in real-time, so you don't have to. Find the most relevant journalists for your pitch with our media contact database and land more earned media. Get ahead of PR crises with instant alerts or create presentation-ready reports at the click of a button.

Who Uses Meltwater?

SaaS solution that helps communication professionals across all industries create digital marketing strategies to monitor media on social networks and manage influencer marketing.

Meltwater Software - PR Insight Report
Meltwater Software - Media Intelligence
Meltwater Software - Social Media Management
Meltwater Software - Media Monitoring
Meltwater Software - Audience Insights

Not sure about Meltwater? Compare with a popular alternative

Meltwater

Meltwater

4.0 (91)
US$5,000.00
Free version
Free trial
117
No integrations found
3.9 (91)
3.4 (91)
3.6 (91)
VS.
Starting Price
Pricing Options
Features
Integrations
Ease of Use
Value for Money
Customer Service
US$18.00
month
Free version
Free trial
116
85
4.5 (3,300)
4.4 (3,300)
4.5 (3,300)
Green rating bars show the winning product based on the average rating and number of reviews.

Other great alternatives to Meltwater

Freshdesk
Top rated features
Real-time Consumer-facing Chat
Support Ticket Management
Ticket Management
Brandwatch
Top rated features
Multi-Account Management
Reporting/Analytics
Social Media Integration
Talkwalker
Top rated features
Competitor Monitoring
Customisable Reports
Reporting/Analytics
Hootsuite
Top rated features
Dashboard
Post Scheduling
Social Media Integration
Cision
Top rated features
Monitoring
Press Monitoring
Search/Filter
Semrush
Top rated features
Keyword Rank Tracking
Keyword Research Tools
SEO Management
CarmaLink
Top rated features
Historical Reporting
Real-Time Monitoring
Real-Time Updates
Burrelles
Top rated features
No features have been rated by reviewers for this product.
Influency.me
Top rated features
No features have been rated by reviewers for this product.

Reviews of Meltwater

Average score

Overall
4.0
Ease of Use
3.9
Customer Service
3.6
Features
4.0
Value for Money
3.4

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Javier Victor Marian
Javier Victor Marian
Network Security Auditor in US
Verified LinkedIn User
Public Relations & Communications, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

best monitoring media software

5.0 5 years ago

Comments: best tool for monitoring media outlets in latin america!

Pros:

sysomos is a great combination of automated software that look into media outlets news in digital and keep a look into social media. Also, they have a robust database of latin america. Before wans't so great but they keep updating it. Now, it is hard to find adicional news outside sysomos.

Cons:

i have problems sharing my monitors and querys with other users and customer suppport couldn't help me. Also time to timee they have a breach or something working wrong and you dont receive and alert by email and they are very slow to solve it. I have issues in the past with my clients because of this.

DeDe
Communications Manager in US
Utilities, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

One tool that does almost everything we need

4.0 4 years ago

Comments: We've been using it in this office for about 2 years now, and I used them previously at another job, as well. They're very responsive when you need help with something. I like the tool. It's intuitive and does just about everything we'd want it to. I do think their sales tactics were a little heavy-handed sometimes, putting deadlines on offers and whatnot, but when I talked to them about it, they lightened up a lot.

Pros:

The dashboard for easy monitoring of our media and social coverage.

Cons:

They charge separate pricing for everything, and it seems that every time I turn around they're rolling out a cool new feature they want to share, but it's always extra.

Meltwater Response

4 years ago

Dede, reviews like this give us motivation and help us ensure we continue to provide high-quality care. Thank you very much for your feedback and are glad you have continued to find value in Meltwater.

Abe
VP in US
Computer Software, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Disappointing Tool, More Disappointing Support & Client "Success"

1.0 last year

Comments: From a services/support/client success perspective, this is where the disappointment continues. Despite messaging our "client success manager" of our desire to not renew and cancel our subscription, we continued to receive a mix of promotional and reengagement emails and outreach. It got to a point where we asked our "client success manager" to please disable our instance of the platform so our team would stop receiving the useless alert emails that were filling up our inboxes. Despite several emails, our CSM never replied to the emails or heeded our request to disable our account. We later interacted with the online chat support to work with a human being to deactivate our account. This time, we were told that our request would be passed on to the appropriate team members and acted upon immediately; however, nothing ever happened. We eventually found the email of a [sensitive content hidden] for client success and forwarded the response. They finally responded and said we had to participate in an exit interview before they would formally close our account. We politely declined given the back and forth that had already taken place and asked for our account to be disabled/terminated. After several weeks, this has still not been addressed, and the [sensitive content hidden] has not responded to any emails since.How you treat your clients when they leave you should be the same as how you treat them the day before they sign with you. It's disappointing to see a company respond (or

Pros:

The platform seemed to deliver daily "monitoring" alerts on a daily schedule as promised. While not worth anything to our organization, the emails did come every day as promised.

Cons:

As a product/platform, Meltwater was an overpriced, worse alternative to Google alerts and provided no semblance of quality monitoring results for our organization. Their reputation monitoring tool returned highly unrelated results from a majority of click-bait, AI-generated SEO websites. I can't think of how many times our team would look at the "alert" emails and laugh at both the quality of the results followed by the obscureness of the websites it was pulling content from. Separately, we set up basic Google Alerts along with Hootsuite and a handful of other free/inexpensive social media monitoring alerts, and the info from there was far better in quality and delivery than what we had received from Meltwater.In fairness, Meltwater was deployed by legacy employees who did not have a full breadth of understanding of the platform's purpose or potential. However, it appears that there was minimal, if any, implementation and launch support and/or validation from the Meltwater team that the monitoring results were what we were looking for.

Rameez
Content Developer in South Africa
Retail, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Great for customer engagement and as CRM tool

4.0 5 years ago

Comments: For the two years that we used Meltwater we increased our media sales and overall agent productivity. This lead to a decrease in our ques and many more satisfied customers. There are better products however Meltwater will definitely get the job done.

Pros:

The CRM tool is amazing at collating and managing all social media into a chronological timeline. What I like most about this software is the interface. Very fluid and modern and easy on the eyes. It is also user-friendly, I was able to upskill many agents within 2 days maximum.

Cons:

I do feel that the reporting could be a bit more specific or customisable. Especially when pulling agent reports, there is some information which I would like to see which is not there, so perhaps allowing a more in-depth customisable report functionwould be beneficial.

Jeff
CMO in US
Verified LinkedIn User
Internet, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

We use Meltwater Daily and Have for Years... Great tool and service.

5.0 5 years ago

Comments: We've been a customer for 3+ years and use Meltwater on a daily basis. Initially, we were mostly using the media monitoring features exclusively, and that alone was enough value to justify our account. More recently we've also been using the Influencer platform for media research and outreach and that has also proven to be extremely useful. Much of our content marketing is driven by things we're able to uncover on a daily basis using Meltwater.

Pros:

The breadth of features. Ease of use and flexibility. Daily email reports, customizable Dashboards, integration with analytics and social platforms, comprehensive media/influencer database and contact platform. Outstanding proactive service and support.

Cons:

No real complaints about the software. It is very robust and even after several years, we are finding new beneficial ways to leverage Meltwater.