Who Uses SiteMinder?

Independent hotels or hotel groups, across the globe, that are looking bring more guests through online reach seeking technology that provides cost effective solutions to attract, and convert guests.

What Is SiteMinder?

SiteMinder brings more guests to every hotel. From the smallest bed & breakfasts to the largest chains, SiteMinder is trusted by more than 35,000 properties around the world to acquire guests. Our platform includes; a channel manager, online booking engine, hotel website builder, hotel business intelligence and access to the global distribution system. SiteMinder has been been voted 2020's #1 Channel Manager Software and one of the top three most customer-centric companies by Hotel Tech Report.

SiteMinder Details

SiteMinder

http://www.siteminder.com

Founded 2006

SiteMinder Pricing Overview

SiteMinder starts at US$56.00/month. SiteMinder does not have a free version but does offer a free trial. See additional pricing details for SiteMinder below.

Starting Price

US$56.00/month
See pricing details

Pricing Details

Prices quoted are per month in AUD and are on a per property basis.

Free Version

No

Free Trial

Deployment

Cloud, SaaS, Web

Training

Live Online

Webinars

Documentation

Support

Business Hours

Online

SiteMinder Features

Hotel Channel Management Systems
Inventory Management
Kill Switch
Promotions Management
Rate Management
Reservations Management
Restriction Management
Activities Booking
Booking Notes
CRM
Customer Support
Group Reservations
Promotions Management
Rate Management
Room Booking Management
Third Party Booking

SiteMinder Reviews

Showing 5 of 102 reviews

Overall
4.1/5
Ease of Use
4.1/5
Customer Service
3.6/5
Features
4/5
Value for Money
4.1/5

Works as expected, tons of integrations

Reviewed on 18/07/2018
Hans N.
Owner/Manager
Hospitality
Used the Software for: 1+ year
Reviewer Source 
5/5
Overall
5/5
Ease of Use
5/5
Features & Functionality
3/5
Customer Support
5/5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: Simplifies my life, a lot.

Pros: Tons of integrations, at a pretty much fixed price. Lots of others charges per reservation, per connection, or whatever, but Siteminder only charges per room. Nothing else. It's super clear and transparent. Interface is fairly easy to use. I especially like that you can choose to resend a failed reservation, which usually fixes any problems. In general, Siteminder rarely causes problems, and there's very little I need to contact support about.

Cons: It still functions as a middle-man. Lots of new PMSs are offering integrated Channel Managers, and they will be more native, which will inherently have an advantage over traditional Channel Managers. Another thing is there support is super slow. You have to submit a ticket and wait for them to get back to you. Good thing though is that there is VERY little I had ever needed to contact them about. A few connections I'd like to see a better connection with, in particular HostelWorld and HotelTonight.

Vendor Response

by SiteMinder on 05/09/2018

Thanks for the great feedback - really pleased you enjoy using our technology. We'd love to hear more about how we can improve on those two connections so feel free to send an email to [email protected] and we'll direct your comments to the right place.
Thanks again!
Clare @ SiteMinder

useful, but improvable

Reviewed on 24/10/2019
Dick C.
Marketing manager
Hospitality, 2-10 Employees
Used the Software for: 2+ years
Reviewer Source 
4/5
Overall
4/5
Ease of Use
4/5
Features & Functionality
4/5
Customer Support
4/5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: The channel manager gave me flexibility to change prices regularly according to availibility of rooms and market changes. The bookingbutton gaves possibility to integrate direct hotel bookings into the system, although it hardly generates them. The accessibility to support is quite good and personal, although with some delayment exceptions.

Pros: gives good and simple overviews of daily availability and prices of roooms
recepcionists can feed the information, with specific user permits
offers connection with all OTAs important to us (and works on connecting with new ones)
once they helped to establish connection with an OTA, which besides gave me a discount on their commissions

Cons: it logs out very fast, so sometimes you have to fill out the same information twice, which is annoying
it doesn´t registrate allways cancelled reservations
regarding the bookingbutton, it doesn´t give a lot of direct bookings. Not sure how it is possible to improve this.

Vendor Response

by SiteMinder on 29/10/2019

Hi Dick,

Thank you for letting us be part of your journey! And thank you for your thoughtful thorough feedback.

We're so pleased to hear that you find our products helpful and time saving, and that you understand our passion for improving your service and customer experience everyday! Customers like you make it all worth while.

We are always looking feedback on how to improve so we'll be taking back your feedback to our product team. Thank you for taking the time to leave us your thoughts.

In the meantime, we regularly release products and updates which you can check out on the SiteMinder Release page here: https://help.siteminder.com/s/Releases?language=en_US

We have more exciting updates coming in the meantime, so stay tuned and we hope that these improvements will make life easier for you, Dick.

Please let us know if there is anything we can do to further assist you get the most out of your products.

Thank you again for trusting us to be your partner!

Thanks,
Misha

Very user friendly.

Reviewed on 13/02/2020
Cynthia W.
Reservations Manager
Hospitality, 13-50 Employees
Used the Software for: 2+ years
Reviewer Source 
5/5
Overall
5/5
Ease of Use
5/5
Features & Functionality
Customer Support
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Pros: We were looking for one product with which to manage our inventory for several different OTAs. This is what SiteMinder does beautifully. We are also able to offer unique specials on our own site by using Channel Manager as our booking engine.

Cons: The only criticism is minor. When using the calendar feature in the RESERVATIONS menu to jump to a specific date, after entering the start date, you must also go back to the last calender and page forward to the required finish date. For example, if it is Feb and you want to look at arrivals in August, after selecting the "From Date" of 08/01, the "To Date" does not automatically change to August, but remains in Feb until manually moved to August.

Vendor Response

by SiteMinder on 26/02/2020

Hi Cynthia,

Thank you for taking the time to share your review with us! We really appreciate your insightful feedback and certainly hope we can keep focusing on improving your experience. We can pass along your feedback to our product team related to the calendar.

We are always looking for ways to give our customers the best possible experience. As such, we regularly release products and updates which you can check out on the SiteMinder Release page here: https://help.siteminder.com/s/Releases?language=en_US

It's excellent that you've gotten great results using the product! Thank you again for trusting us to be your partner. It's fabulous customers like you that make what we do so worthwhile.

All the best,

Misha

Great channel manager & user-friendly

Reviewed on 29/10/2019
Marlon N.
Reservations Manager
Hospitality, 13-50 Employees
Used the Software for: 2+ years
Reviewer Source 
5/5
Overall
5/5
Ease of Use
5/5
Features & Functionality
5/5
Customer Support
5/5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: The property I manage online is displaying live availability 24/7 across many channels, including Airbnb which is becoming a popular OTA. Room rates can easily be adjusted for specific periods. Overall this is one of best systems ever and very user friendly, which is very important.

Pros: It is so easy to setup; from adding a new channel to the mapping process. Rates can easily be configured for specific room types and channels, unlike others which are not so flexible.

Cons: Does not have HBSi connectivity. Some channels such as Flight Centre, Apple Leisure Group/Mark Travel Corporation connect via HBSi and I am using Synxis for this.

Vendor Response

by SiteMinder on 05/11/2019

Hi Marlon,

First of all, thank you for letting us be part of your journey! And thank you for your thoughtful feedback.

We're so pleased to hear that you find our systems efficient and user-friendly, and that you understand our passion for improving your service and customer experience everyday! Customers like you make it all worthwhile.

We appreciate your feedback and will take to our product team as we are always looking to improve our user experience. So thanks for sharing, and thanks for trusting us to be your partner.

All the best,

Misha

Very basic platform, stay away

Reviewed on 28/06/2017
Bertie M.
Hotelier
Hospitality, 2-10 Employees
Used the Software for: 2+ years
Reviewer Source 
1/5
Overall
2/5
Ease of Use
1/5
Features & Functionality
1/5
Customer Support
1/5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: have spent plenty of time on it to set all the channels up so I haven't been able to move elsewhere but will be looking up other systems soon. Need to see what works better in this big market, They never ask themselves WHY Siteminder?

Pros: good software for a start off but then it stops there, updates they make are all useless
technical support is good and prompt on very small issues but helpless if you ask for more,
easy to use Channel Manager & BookingButton after the initial setup,
monthly price is same as many other providers but what you get is far from good

Cons: - Cons
- Siteminder & BookingButton are basic but you pay top price for nothing
- the reservation templates that are sent over by email come in 2 pages long,
- need to spend 20 mins to get card details for every booking
-date picker widget is useless, just a square box with no options at all, customization not possible
-reservation dates (check in/out) are delivered not in UK format
-All OTA's can put a cut off time for same day bookings but Siteminder can't do it, you lock up at 10.30pm but at 11.59pm someone can still make a booking & turn up God knows about 3am
-developing team in Australia makes 1 update in 2 years & never gets the messages from the helpless Technical Support team in UK, even then you know 100% it'll be a negative reply.
- have been asking them for 5 years to add a simple *PROMOTIONS" tick-box to apply discounts to any day you want but they keep ignoring it, waste of time
-tech support team in UK gives you their own versions of solving issues instead of passing feedback to HQs and following up the problems
-they have a terrible Knowledge Base & expect you to pay professional web designers to integrate Booking & Availability widgets on website or keep with their ugly looking widgets,
- Guests can cancel a booking but not modify it, not possible
-keep sending them feedback for 5 years & they never cared to fix any of them, not good at all
-been very busy & haven't been able to switch to another company but will do it very soon

Vendor Response

by SiteMinder on 30/06/2017

Hi Bertie,

Thank you for taking the time to submit your feedback. We have escalated this to our management and customer success teams who have been in touch. We can assure you that your support contact is currently working very closely with representatives from our product team to review your suggestions and feedback and get back to you more information as soon as possible.

We value the feedback we receive from our customers and are continuously looking for ways to improve our service, so thanks again for taking the time to share this with us.

The team @ SiteMinder