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What is 7shifts?

7shifts helps restaurants schedule more efficiently. Build next week's schedule in minutes with the intuitive drag-and-drop builder that automatically factors in availability, time-off, overtime & compliance. POS integrations ensure labor targets are hit, employees are auto-notified of new schedules, and managers can make schedule changes on the fly. With the free app, staff can submit availability requests, swap shifts & chat. Building schedules that work for everyone has never been easier!

Who Uses 7shifts?

7shifts is designed specifically for restaurants. With flexible features for evolving needs, 7shifts can accomodate everyone from mom-and-pop stores to those with 75+ locations.

7shifts Software - 7shifts manage schedules
7shifts Software - Make data-informed decisions to cut labor costs
7shifts Software - Take restaurant scheduling on-the-go
7shifts Software - Drag and drop scheduling
7shifts Software - Integrate with your most important tools

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Reviews of 7shifts

Average score

Overall
4.7
Ease of Use
4.7
Customer Service
4.7
Features
4.6
Value for Money
4.6

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Leandro
Leandro
Financial in US
Verified LinkedIn User
Food & Beverages, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

7 Shifts for restaurant schedule Management

5.0 4 years ago

Comments: My managers and employees love it.

Pros:

It is easy to use and anybody with a phone can have easy access to their schedule, send messages using it, and letting anybody know about changes. It is a very practical and professional tool for the schedules that we use in our Restaurant. We have the scheduling available on our P/R processor, but we prefer to pay for this service as it is more agile and practical than our P/R company.

Cons:

To be honest, I do not have any complaints, but we only use the scheduling module as we have other systems.

7shifts Response

4 years ago

Thanks for the review Leandro! It's great to hear that even though you have the option, you see so much value in 7shifts that it goes above and beyond what is offered to you in your payroll provide. Know that we will always be looking to increase the value of our services for folks like yourself. Cheers!

Tessa
Curator in US
Nonprofit Organization Management, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Great customer service

4.0 2 months ago New

Comments: Good. Works most of the time. Customer service is great.

Pros:

If I have an issue the customer service is great. They even take my suggestions and have made improvements!

Cons:

Sometimes it is slow to load so that is anoying

7shifts Response

2 months ago

Thank you for taking the time to share your positive experience with 7shifts! We love hearing about how 7shifts has positively impacted your restaurant. If there is ever anything we can help with, our team is here for you. Feel free to reach out to [email protected] for any extra feedback or questions.

Susie
GM in US
Food & Beverages, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

It’s Okay

3.0 4 years ago

Pros:

When choosing the highest cost package, you will have access to the most basic necessary functions. They do not charge base level employees to use the app

Cons:

Some functions change without first being informed (although they state that they always inform prior to a change). Their beta testing due diligence leaves something to be desired. If they are unable to duplicate an error even if you can prove it exists, they refuse to fix it saying they are incapable of doing so. They make their customers pay for basic functions through the most costly package I used to use 7ahifts for over 4 years. I was looking at using them again for a different restaurant. However, the salesperson I encountered was a typical salesperson and never talked to me like they cared about the company Where I’m currently employed. Instead I was told stats about how I wouldn’t find a program cheaper, that they weren’t gouging those who wanted the basic functions I pointed at, and multiple other aspects in which I was wrong. When I pointed that out, he proceeded to raise his voice at me, chuckled and attempted to carry on I hung up on him at that point of the conversation I would have never signed a contract with this individual. Hopefully other sales reps actually care about potential customers

7shifts Response

4 years ago

Hi Susie, Thanks so much for your comment. We really appreciate your candid feedback so we can make the 7shifts experience better for all users, and we're sorry to hear your experience was less than ideal. As a product that is growing and evolving every day, our pricing has changed a lot since you would have first started using 7shifts 4 years ago, but we would like to see what we can do to make 7shifts work for the restaurant you are currently working in. Please drop us a line at [email protected] and we will see what we can do to offer a solution the meets the needs of your business. In regards to your interactions with a member of our team, I have flagged this to our management team to ensure that we provide everyone the same high level of service that we ourselves would expect. We apologize if your experience was less than ideal and really take that to heart. We hope that in the future we can earn back the trust you have placed in our business.

BRENDON
Owner in US
Restaurants, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

Good system but lacks basic budget

4.0 2 months ago New

Comments: I’ve used 7shifts for a number of years. I’ve had no complaints up until the basic need of looking at dollars written to spend and also reporting showing us the difference of what we scheduled versus what we spent in dollars. I don’t need man hours I don’t need certain budget tools that they use. It’s just missing the one number that I can use as an administrator to check how my managers with their schedules.

Pros:

The ease of use of using to write schedules and communication.

Cons:

I want to know total dollar spend for the written schedule per day. It is lacking that basic function because it has other tools that are supposed to help you. But the tools are very complex and difficult.

7shifts Response

2 months ago

Thank you for taking the time to share your experience with 7shifts! We greatly appreciate customer feedback. With any feedback you'd like to share further, feel free to pass it along to [email protected].

Mario
Managing Partner in US
Restaurants, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Very Valuable Tool

5.0 2 months ago New

Comments: Has been a great tool in the daily operation of our business.

Pros:

The ability to mange multiple schedules. Distribute it easily. Communicate with the team. View sales and sale comparisons. Save daily logs.

Cons:

Not fully integrated with POS so that we could pull individual employee sales or receipts or see PMIX reports.

7shifts Response

2 months ago

Thank you for taking the time to share your experience with 7shifts! We greatly appreciate customer feedback. With any concerns or feedback you'd like to share further, feel free to pass it along to [email protected].