What is CDK Drive?
CDK Drive is a leading provider of integrated data and technology solutions to the automotive, heavy truck, recreation, and heavy equipment industries. Focused on enabling end-to-end, omnichannel retail commerce through open, agnostic technology, CDK Drive provides solutions to dealers and original equipment manufacturers, serving nearly 15,000 retail locations in North America.
Who Uses CDK Drive?
Designed for auto, truck, marine, motorcycle, heavy equipment, and recreational vehicle dealers across North America.
Where can CDK Drive be deployed?
Cloud, SaaS, Web-based, Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)
About the vendor
- CDK Global
- Founded in 1974
- Phone Support
- Chat
Countries available
Canada, United States
Languages
English, French
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About the vendor
- CDK Global
- Founded in 1974
- Phone Support
- Chat
Countries available
Canada, United States
Languages
English, French
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Reviews of CDK Drive
Shane
Easy to use
Comments: East to multi task and has great report generator.
Pros:
I love that you can switch easily from task to task. When constantly multitasking it makes it easy to move from one item to another.
Cons:
The only concern is you have to pay for any kind of changes that you have to make to forms. It just seems like every little thing is an extra charge.
George
Industry Fit
Comments: We couldn't handle a dealership with daily activities this large without a program like CDK/PFW. When we last upgraded the software and added additional branches we compared to the industry competitor in our brand, and this was over less expensive over the coming 5 years.
Pros:
The CDK/PFW software is rather good for the Agricultural/Turf dealer. We're using it SAS and uptime is usually pretty good. They have spent time integrating to our OEM manufacturer. That helps. There are many module/features that help monitor and run the dealership, and there are others that while they exist we are not taking advantage of.
Cons:
Their support staff seldom have worked in a dealership and don't understand that day to day frustrations and time constraints we work with. While they are upgrading the software they have chosen to upgrade the user interface screens and our people in all locations don't like the new interface. The functionality is still there, but just not as easy to get to things we're used to, and that takes up more time.
Paul
CDK Computer Doesn't Know
Comments: I've been using CDK since 1998 when they were ADP. I was using it daily until a couple of months ago as of late I only use it to do inventories.
Pros:
About the only thing I like about this is creating credit memos but even this process needs some work.
Cons:
Pretty much the software needs a complete overhaul. Every process requires a lot of extra steps. menus are virtually nonexistent and what's there is useless.
Larry
CDK Global Review
Comments: Aside from some support delays, CDK Global runs smoothly for all of our locations.
Pros:
After the system is up and running it is very easy to navigate and get custom reporting. Creating new and managing existing user accounts is also very easy to do.
Cons:
Sometimes it is a pain working with support as you will wait for a very long time with no responses. Also adding new functions for a user can be a pain if you don't know the exact code.
Verified Reviewer
A Robust System
Comments: I use CDK Global on a weekly basis to support my customers, and I have found that it is the most user friendly tool out of its competition.
Pros:
I specifically like case management section in DealerSuite, I can quickly search all of my open cases by a specific date range, or just all of my cases since I started using the software. Additionally, once you click on a case to review it, CDK does a great job of neatly organizing the case notes in a manner that creates a simple environment that is easy to read. Their support is extremely helpful and everyone I have worked with their truly seems to want to help resolve your issue, and also recommend more efficient ways at tackling tasks in the system.
Cons:
The only difficulty I have with this software is that it is only accessible via Internet Explorer. As an employee of a company that uses Mac products exclusively, this presents a large problem as Internet Explorer is not available to Mac users, so I have to use a 3rd party application that runs through Chrome and immitates IE. I would have no complaints whatsoever if CDK was able to make their software usable on Chrome!
