Who Uses This Software?

Businesses seeking an effective backup, replication and disaster recovery solution for their virtual environment. Managed Service Providers (MSPs) seeking to provide VM backup & recovery services.

Average Ratings

81 reviews
  • Overall 5 / 5
  • Ease of Use 5 / 5
  • Customer Service 5 / 5
  • Features 4.5 / 5
  • Value for Money 5 / 5

Product Details

  • Starting Price US$595.00/one-time
    See pricing details
  • Pricing Details Starting price per host
  • Free Version Yes
  • Free Trial Yes, get a free trial
  • Deployment Cloud, SaaS, Web
    Installed - Windows
  • Training Live Online
    Webinars
    Documentation
  • Support Business Hours
    Online

Vendor Details

  • Altaro Software
  • http://www.altaro.com
  • Founded 2009

About Altaro VM Backup

Altaro VM Backup is a virtual machine backup and replication solution for Hyper-V and VMware. Designed for IT departments, IT resellers and consultants, and Managed Service Providers (MSPs), it provides robust, streamlined, enterprise-level functionality, such as WAN-Optimized Replication, CDP, Augmented Inline Deduplication and more. It is characterized by ease of use, speed, affordability and a Lightning Fast Support Call Response Guarantee of under 30 seconds. Try it for free for 30 days.

Altaro VM Backup Features

  • Backup Log
  • Backup Scheduling
  • Cloud Backup
  • Compression
  • Continuous Backup
  • Encryption
  • Incremental Backup
  • Local Server Options
  • Remote Server Options
  • Secure Data Storage
  • Web Access / Restoration
  • Backup Log
  • Backup Scheduling
  • Compression
  • Continuous Backup
  • Encryption
  • Incremental Backup
  • Local Server Options
  • Multiple System Support
  • Remote Server Options
  • Secure Data Storage
  • Web Access / Restoration
  • Backup Management
  • Billing & Invoicing
  • CRM
  • Dashboard
  • Help Desk
  • Issue Management
  • Live Chat
  • Patch Management
  • Project Management
  • Remote Access
  • Remote Systems Monitoring
  • Scheduling
  • Backup Scheduling
  • Bare-Metal Restore
  • Compression
  • Continuous Backup
  • Differential Backup
  • Disaster Recovery
  • Encryption
  • Incremental Backup
  • VM Backup
  • Backup Management
  • Graphical User Interface
  • Remote Control
  • VDI
  • Virtual Machine Encryption
  • Virtual Machine Migration
  • Virtual Machine Monitoring
  • Virtual Server
  • Archiving & Retention
  • Capacity Monitoring
  • Data Mobility
  • Desktop Virtualisation
  • Disaster Recovery
  • Namespace Management
  • Performance Management
  • Version Control
  • Virtual Machine Monitoring

Altaro VM Backup Most Helpful Reviews

Why we moved from a competing software to Altaro backup software.

Reviewed on 09/08/2019
Shlomo F.
Manager
Information Technology & Services, 13-50 Employees
Used the Software for: 1-5 months
Reviewer Source 
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: While we are a smallish company, we have a pretty large virtual environment, mostly for development and testing purposes. We currently house about 80 VMs and have at our disposal about 60 TB of disk space. We were unhappy with our current backup software and started looking for alternatives. Altaro was chosen as the replacement software primarily due to their exemplary support services, fair pricing structure and a rich set of features and functions. As a software company ourselves, we are very aware and sensitive to the level of support that comes with purchasing a software. Altaro offer 24/7 technical support, and they are very good at resolving issues and answering questions.

Pros: Extremely easy to install, configure and get running. Within 15 minutes, all the Hyper-V hosts and the VMs were recognized and ready for backup. A non-experienced junior employee can get the product up and running. User GUI is very clean, clear and intuitive. We managed to perform all the tasks without reading any instructions. Altaro is fast, very fast. The first time we performed a full backup, there was concern that it completed too soon, and that the backups were not usable. But we restored to a test drive and they all checked out.
The incremental backups with deduplication are even faster, taking only a minute or so per VM.
The Deduplication compression is very good. We are currently looking at over 80% savings of space. The price is right. They have a very fair pricing structure for both licenses and support services and offer discounts and incentives when needed. Offsite backup feature easy to implement. Using their offsite server setup file, any computer within the intranet/internet can become an offsite backup location. Consistently improving their offerings. With every new release of the software, clients are introduced to new features and functions, many of which have come from the clients themselves. They listen to the client’s feedback. Exemplary support services. One of the few companies that offer 24/7 support staffed with senior technical resources. We have always been able to receive support and assistance almost instantly.

Cons: Too sensitive with error codes from storage devices. In cases that other products complete the backup and restore, Altaro fails due to minor errors reported from storage devices. I wish they would complete the backup and just add a warning that there was an error code reported. Using a new storage device resolved the issues in our case. No support for defining many backup JOBS. You can only define one primary and one offsite backup source, and each VM can only belong to these 2 sources. It would be nice to be able to backup a VM multiple times, to multiple primary sources, each source with different location and retention policy. This can be achieved only by a many to many relationship between VMS and Primary/Offsite sources. I was told this may be coming out in the next release.

Vendor Response

by Altaro Software on 12/08/2019

Thanks for reviewing Altaro VM Backup - we really appreciate it. We confirm that the support you require for backup jobs will become available in v8.5 of the solution, scheduled to be released later this year.

Altaro VM Backup

Reviewed on 21/02/2019
Dale B.
Support Desk Engineer
Computer & Network Security, 13-50 Employees
Used the Software for: 2+ years
Reviewer Source 
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: We have reduced the average time of recovery for a failed server. Clients appreciate that we can recover their business servers within a few hours instead of a few days.
We have been using Altaro VM Backup since v. 4 I think. I was impressed with the early version and have specified Altaro VM Backup as our standard for Virtual Machine environments.
The addition of the Cloud Management Console and integration with ConnectWise is a big plus.

Pros: Setup and configuration is fairly quick.
Restore options allow for a granular file level from a VM image backup.
Ability to restore to different host.
Ability to copy an Offsite backup to remote location.
Support for Cloud storage sites for off site backup storage.
Speed of recovery time on a failed host. Able to restore a VM to new host within a couple hours.
Compression and de-duplication saves storage space on backup media.
Product support is excellent. Usually able to solve errors within the Support Chat. Support is always ready to answer even the simplest question to help us out.

Cons: The local management console is not password protected.
Limited explanation of error messages in the software.
Setting up network connections to NAS storage can sometimes fail with cryptic error message.

Vendor Response

by Altaro Software on 25/02/2019

Thank you for reviewing Altaro VM Backup. We appreciate it!

We do understand where you are coming from here, however, efforts should be made to tighten the OS security layers in this case. If a hacker gains admin access to the server, this means that they have access to the backup data with or without the Altaro console.

We agree that having restricted access to the console would be a great feature; in fact, we have discussed having granular access for different users but we cannot offer an ETA for this just yet.

Currently, our primary recommendation here is to strengthen password policies for accounts that have server logon access, and restrict access through the OS layer itself.

Best backup tool for that amount of money

Reviewed on 27/02/2019
Petr Š.
System administrator
Information Technology & Services, 13-50 Employees
Used the Software for: 2+ years
Reviewer Source 
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: I use altaro backup for few years now, started with the free licenses for 2VM environments and with every new version there is bunch of new features (like CDP, replication for example).

Pros: The biggest reason for use of Altaro VM Backup is the price. For reasonable money you can get full package of virtual machine backup tools. Now it is even cheaper (for small environment with 2-3 virtual machines) with Altaro MSP program, for like 5 bucks a month per VM you get unlimited plus license - such a great deal!

Cons: The only cons in some cases is no option for Hyper-V host backup. I know, it is necessary in like 3% of cases, but still, if you are part of the 3%, you have no chance with Altaro and you have to use another app for host backup. I was a bit disappointed with new limitations of free license - no retention policy available, no immediate backup notification to email in V8. But anyway - you can now always jump to MSP program for really small money.

Vendor Response

by Altaro Software on 01/03/2019

Thanks for your review of Altaro VM Backup.
We actually do have plans to release a backup solution for physical servers, which will give the option to restore that physical server to a VM.
That said, it will not handle hypervisors, the Hyper-V Host should not have anything aside from VMs running on it, so normally a one-off or periodic backup using Windows Server Backup should be enough to cover your needs, as the data that is changing is inside the VMs themselves, which Altaro VM Backup is backing up regularly.
We have a more detailed blog article about this here if you're interested in further reading:
http://www.altaro.com/hyper-v/hyper-v-backup-strategies-dont-worry-management-os/

Altaro Backup - The Only Way to Go

Reviewed on 27/02/2019
Dirk B.
IT
Information Technology & Services, 2-10 Employees
Used the Software for: 2+ years
Reviewer Source 
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: We are a small IT services company and we use it to backup all of our clients servers. It has come to the rescue on several occasions. From a "borked" Windows server upgrade to an partially encrypted server we have been able to restore the clients server/data with little or no loss of data. It makes us look like heroes. We have tried other solutions and none give us the all the features that Altaro has at a reasonable cost.

Pros: - the ability to boot from backup is a life saver. On more that one occasion we have had to boot from backup after the clients onsite IT accidently "borked" their SQL server. With boot from backup the client was able to continue working while the software completed the restore of the VM in the background.
- offsite backup allows us to store the nightly backups from our clients at on offsite location, with this feature we no longer have to pickup and return drives on a daily basis to our client locations. Not only do we save time, but we are able to charge for the service and save our clients money on the costs of a daily hard drive rotation.

Cons: - trivial, but it would save a step if when upgrading the software it would uninstall the old software for you. Currently you have to remember to manually uninstall it first then install the new release

Excellent Set-it-and-forget-it Software

Reviewed on 19/02/2019
Steve B.
President/CEO
Information Technology & Services, 13-50 Employees
Used the Software for: 2+ years
Reviewer Source 
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: We are really happy with the software. We've resold and recommended it to a few customers of ours. We've been using it ourselves for years. It's by far the best backup software we've used. We love how we set it up and then it just works like clockwork. I wish there was some way it could set up a method to alert you from the cloud ONLY when it was supposed to backup but didn't for whatever reason. We keep the failures and success e-mails coming in because we need to try to cross reference to make sure certain backups were a success and that it didn't just go offline, or the e-mail alert stopped working - and the backup stopped working. I also wish it could monitor the hardware as well...so it could tie into DellAlert and send that to the cloud...so it could be a total backup and monitoring solution for us. For now though, it does the primary job of efficiently backing up everything.

Pros: Reliable, Easy to set up, and Efficient. We also love how it dedups data and how it can alert you when a backup fails.

Cons: I did not like how the upgrade required us to create all the backups all over again requiring us double the storage space. That requires some juggling. But after a few successful upgrades, we cleaned house and had it back to normal.

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