Who Uses This Software?

Businesses seeking an effective backup, replication and disaster recovery solution for their virtual environment. Managed Service Providers (MSPs) seeking to provide VM backup & recovery services.

Average Ratings

74 reviews
  • Overall 5 / 5
  • Ease of Use 5 / 5
  • Customer Service 4.5 / 5
  • Features 4.5 / 5
  • Value for Money 5 / 5

Product Details

  • Starting Price $595/one-time
    See pricing details
  • Pricing Details Starting price per host
  • Free Version Yes
  • Free Trial Yes, get a free trial
  • Deployment Cloud, SaaS, Web
    Installed - Windows
  • Training Live Online
    Webinars
    Documentation
  • Support Business Hours
    Online

Vendor Details

  • Altaro Software
  • http://www.altaro.com
  • Founded 2009

About Altaro VM Backup

Altaro VM Backup is a virtual machine backup and replication solution for Hyper-V and VMware. Designed for IT departments, IT resellers and consultants, and Managed Service Providers (MSPs), it provides robust, streamlined, enterprise-level functionality, such as WAN-Optimized Replication, CDP, Augmented Inline Deduplication and more. It is characterized by ease of use, speed, affordability and a Lightning Fast Support Call Response Guarantee of under 30 seconds. Try it for free for 30 days.

Altaro VM Backup Features

  • Backup Log
  • Backup Scheduling
  • Cloud Backup
  • Compression
  • Continuous Backup
  • Encryption
  • Incremental Backup
  • Local Server Options
  • Remote Server Options
  • Secure Data Storage
  • Web Access / Restoration
  • Backup Log
  • Backup Scheduling
  • Compression
  • Continuous Backup
  • Encryption
  • Incremental Backup
  • Local Server Options
  • Multiple System Support
  • Remote Server Options
  • Secure Data Storage
  • Web Access / Restoration
  • Backup Management
  • Billing & Invoicing
  • CRM
  • Dashboard
  • Help Desk
  • Issue Management
  • Live Chat
  • Patch Management
  • Project Management
  • Remote Access
  • Remote Systems Monitoring
  • Scheduling
  • Backup Scheduling
  • Bare-Metal Restore
  • Compression
  • Continuous Backup
  • Differential Backup
  • Disaster Recovery
  • Encryption
  • Incremental Backup
  • VM Backup
  • Backup Management
  • Graphical User Interface
  • Remote Control
  • VDI
  • Virtual Machine Encryption
  • Virtual Machine Migration
  • Virtual Machine Monitoring
  • Virtual Server
  • Archiving & Retention
  • Capacity Monitoring
  • Data Mobility
  • Desktop Virtualization
  • Disaster Recovery
  • Namespace Management
  • Performance Management
  • Version Control
  • Virtual Machine Monitoring

Altaro VM Backup Most Helpful Reviews

Altaro VM Backup

Reviewed on 2/21/2019
Dale B.
Support Desk Engineer
Computer & Network Security, 13-50 Employees
Used the Software for: 2+ years
Reviewer Source 
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: We have reduced the average time of recovery for a failed server. Clients appreciate that we can recover their business servers within a few hours instead of a few days.
We have been using Altaro VM Backup since v. 4 I think. I was impressed with the early version and have specified Altaro VM Backup as our standard for Virtual Machine environments.
The addition of the Cloud Management Console and integration with ConnectWise is a big plus.

Pros: Setup and configuration is fairly quick.
Restore options allow for a granular file level from a VM image backup.
Ability to restore to different host.
Ability to copy an Offsite backup to remote location.
Support for Cloud storage sites for off site backup storage.
Speed of recovery time on a failed host. Able to restore a VM to new host within a couple hours.
Compression and de-duplication saves storage space on backup media.
Product support is excellent. Usually able to solve errors within the Support Chat. Support is always ready to answer even the simplest question to help us out.

Cons: The local management console is not password protected.
Limited explanation of error messages in the software.
Setting up network connections to NAS storage can sometimes fail with cryptic error message.

Vendor Response

by Altaro Software on 2/25/2019

Thank you for reviewing Altaro VM Backup. We appreciate it!

We do understand where you are coming from here, however, efforts should be made to tighten the OS security layers in this case. If a hacker gains admin access to the server, this means that they have access to the backup data with or without the Altaro console.

We agree that having restricted access to the console would be a great feature; in fact, we have discussed having granular access for different users but we cannot offer an ETA for this just yet.

Currently, our primary recommendation here is to strengthen password policies for accounts that have server logon access, and restrict access through the OS layer itself.

Best backup tool for that amount of money

Reviewed on 2/27/2019
Petr Š.
System administrator
Information Technology & Services, 13-50 Employees
Used the Software for: 2+ years
Reviewer Source 
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: I use altaro backup for few years now, started with the free licenses for 2VM environments and with every new version there is bunch of new features (like CDP, replication for example).

Pros: The biggest reason for use of Altaro VM Backup is the price. For reasonable money you can get full package of virtual machine backup tools. Now it is even cheaper (for small environment with 2-3 virtual machines) with Altaro MSP program, for like 5 bucks a month per VM you get unlimited plus license - such a great deal!

Cons: The only cons in some cases is no option for Hyper-V host backup. I know, it is necessary in like 3% of cases, but still, if you are part of the 3%, you have no chance with Altaro and you have to use another app for host backup. I was a bit disappointed with new limitations of free license - no retention policy available, no immediate backup notification to email in V8. But anyway - you can now always jump to MSP program for really small money.

Vendor Response

by Altaro Software on 3/1/2019

Thanks for your review of Altaro VM Backup.
We actually do have plans to release a backup solution for physical servers, which will give the option to restore that physical server to a VM.
That said, it will not handle hypervisors, the Hyper-V Host should not have anything aside from VMs running on it, so normally a one-off or periodic backup using Windows Server Backup should be enough to cover your needs, as the data that is changing is inside the VMs themselves, which Altaro VM Backup is backing up regularly.
We have a more detailed blog article about this here if you're interested in further reading:
http://www.altaro.com/hyper-v/hyper-v-backup-strategies-dont-worry-management-os/

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