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What is Rezdy?

Rezdy is the world’s leading independent B2B SaaS booking and distribution platform for tours, activities & attractions. Their powerful booking software helps thousands of tour and activity operators, in over 130 countries, save time and grow their direct business. Operators of all sizes, regardless of their chosen booking software, are further empowered to connect and trade with local and international agents at scale through their unparalleled B2B distribution platform, Rezdy Channel Manager.

Who Uses Rezdy?

Booking software designed for tour, activity & attractions providers, as well as shuttle buses and charters. Channel Manager designed to connect operators, reservation systems & resellers via one API.

Rezdy Software - Dashboard overview
Rezdy Software - Rezdy Channel Manager
Rezdy Software - Calendar
Rezdy Software - Booking form
Rezdy Software - Reports

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Reviews of Rezdy

Average score

Overall
4.6
Ease of Use
4.4
Customer Service
4.4
Features
4.3
Value for Money
4.2

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
LEO
LEO
Chief Commercial Officer - Co-Founder in Brazil
Verified LinkedIn User
Entertainment, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Very Good Software bad support

5.0 6 years ago

Comments: Overall: we have a serious situation going on, and it seems they couldn't care less. It is jeopardizing the entire company. We had to build a task force on a Sunday to try to organize things manually to minimize all the problems caused by the system.

Pros:

It is a very complete solution for tours and activities. Once you understand how it works, it is a very good way to prepare your company for growth.

Cons:

We warned Rezdy many times about a problem when Brazil should get into Daylight Saving Time. The Brazilian government stated that in 2019 the DST would be postponed in 2 weeks. Sessions had wrong times and iit would not be available in Expedia for the same reason. The support team used to be very attentive to our demands, but there has been a sudden change in behavior lately. We are a big company with more than 1,000 bookings/month, and Rezdy's lack of support is compromising the entire company. Activities and transfer are booked at a certain time, but the document sent to the passengers states a different time and sometimes a different day! Clients are feeling suspicious about this change in times and dates, even if we explain that it is a system's problem. Pick up times in tours have been changed automatically and clients are getting impatient about that. We have been trying to receive and urgent answer from the support team, even calling them, but no answer. This is completely awkward, considering their previous behavior (answering promptly). Some of our suggestions are to create sessions 1 year long (not 6 months), create a way to make multiple language versions of the same product (not having to clone many times) and create subdivisions for the product description (ITINERARY, INCLUSIONS, EXCLUSIONS, KNOW BEFORE YOU BOOK ETC.)

Rezdy Response

5 years ago

Hello there Leo, Thank you so much for your feedback. I am sorry you had such a difficult with your daylight savings time changes. I'm sure that has been a challenge. Unfortunately, most of this was something that was out of our hands and was due to your government making those changes to their process. We had bubbled your urgent request up to our dev team but much of the issue was due to the fluctuation from the Brazilian government and we weren't able to make the adjustments to your sessions as quickly as you had requested. I do apologize for any frustration this may have caused. As far as your other suggestions/requests, rest assured we are continuing to make changes to our system and do roll out updates often. Many of these updates are based on the suggestions of our suppliers/customers so please know your requests have been heard. Please stay tuned for continued roll out's of new and exciting features coming soon!

Verified Reviewer
Verified LinkedIn User
Events Services, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

A very good softwork, but It needs some improvments.

5.0 4 months ago

Comments: It's an overall very good soft work, with very strong payment, remainder, and many more features. But it will be very nice to have an account manager in which I could inform in case of a problem.

Pros:

Payments Reminders Online booking Reports

Cons:

Some times I need to speak with a person online and share my screen to solve a problem. This is not possible, and on some occasions, it will save me a lot of time.

Rezdy Response

4 months ago

Thank you for taking the time to share your feedback with us. We are thrilled to hear that you find our software and features to be beneficial for your business. Unfortunately, we don't currently offer screen sharing options, however, please note that our live chat support allows you to upload screen shots and files within the chat so you can better display the issue you're facing. In the meantime, if you encounter any challenges or have specific issues, please do not hesitate to reach out to our customer support team. Regards, Team Rezdy

BLOSSOM
OWNER in US
Maritime, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Disaster for a busy business

1.0 4 years ago

Comments: Terrible! Overbooking, Calendar function not working, Birth dates customers entered were showing as born in 1800, online booking was kicking customers out after they entered all their info, there are so many issues you can not list them all. This is all something that began in May 2020 after using the system since 2018 without too many issues but when they started it was a complete malfunction on all fronts.

Pros:

It was good for a while but it started malfunctioning in ever aspect of the software. Nothing could be done by customer service. I have tried for months with them not being able to fix the multiple problems within their system

Cons:

Lack of customer service. Malfunctioning software.

Rezdy Response

4 years ago

Dear Blossom, I am really sorry to hear about your recent experience with Rezdy regarding an ongoing issue with the set-up. I believe our customer service has already been in touch with you and we have been able to resolve some of the issues, while others are still in the process. Your feedback on the features that are currently not available on Rezdy is really valuable to us and we will make sure this is addressed to the right teams, based on the support ticket raised by you. If you do need any further assistance, please feel free to reach out to our customer service team directly. Kind Regards Hemant Malhotra Customer Services Manager

Giles
CEO in Australia
Leisure, Travel & Tourism, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Google GA4 doesn't work on Rezdy

4.0 4 months ago

Pros:

You can share resources, so can limit the ability of customers to buy rides that share equipment

Cons:

Google GA4 analytics cannot track convertions originating from the Rezdy iFrame calendar, which frankly is hugely bad news. This means a few things: 1. Google thinks you're not making any sales on your website, which probably impacts your SEO quite badly 2. You cannot effectively run conversion campaigns on AdWords 3. You cannot check the alleged sales made by other advertising platforms like Facebook 4. You cannot attribute revenue to the initial source. i.e you can't determine if people first found you through advertising, organic search, social, etc This really is extremely bad news for rezdy users. As of the 18th January 2024, I am informed by Rezdy support, they are unable to fix the issue. This is especially irritating because for the prior 3 months they kept inferring it was the fault of my Google Analytics specialists that were to blame.

Rezdy Response

3 weeks ago

Hi Giles, Thank you so much for your feedback. GA4 integration with Rezdy has consistently demonstrated its ability to track sales on websites for our operators, support conversion campaigns on AdWords, trace sales made by platforms, and attribute revenue to the initial source. Many of our customers have successfully utilised these features. However, we understand that each business has its unique setup, and GA4 integration with Rezdy may not always function as expected due to various factors. Rest assured, we are committed to providing dedicated support to address any discrepancies or challenges you may encounter. Our support team has been in touch with you, and we have assign a dedicated engineer to assist in resolving this issue. Once again, thank you for your feedback. We are eager to collaborate closely with you to address any GA4-related concerns you may have. Regards, Team Rezdy

Alfredo
Manager in Spain
Entertainment, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

A good solution for small-mid companies

5.0 2 years ago

Comments: In general, the experience is good: the only thing is that I cannot change some words in the Spanish interface, and the product descriptions could have more fields, but in general, it fulfills its purpose well.
Its integration with Stripe is very good, which does not make it necessary to enter to the platform for the issue of refunds.

Pros:

I come form Bókun: Rezdy is more flexible customizing reservation options. We are a Travel Agency creating our own products with very local providers, and sometimes we have events tickets, train tickets, hotels, and we mix it together... at the moment, Rezdy solve each of my issues.

Cons:

As I said, we come from Bókun... I miss a lot the online site creator (wich is a Duda white label integration). Rezdy with this will be unbeateable for me!

Rezdy Response

2 years ago

Hi Alfredo, We're delighted to see that our software has been able to assist your business in achieving flexible customizable reservation options. Thank you for taking the time to leave your valuable review. Kind regards, Customer Care team