Who Uses This Software?

TeamViewer is available in more than 200 countries and in over 30 languages.

Average Ratings

5,379 reviews
  • Overall 4.6 / 5
  • Ease of Use 4.6 / 5
  • Customer Service 4.3 / 5
  • Features 4.6 / 5
  • Value for Money 4.4 / 5

Product Details

  • Free Version Yes
  • Free Trial Yes
  • Deployment Installed - Mac
    Cloud, SaaS, Web
    Installed - Windows
    Mobile - iOS Native
    Mobile - Android Native
  • Training In Person
    Live Online
    Documentation
  • Support Business Hours

Vendor Details

  • TeamViewer
  • http://www.teamviewer.com
  • Founded 2005

About TeamViewer

TeamViewer connects any PC, Server, or Device on any platform globally in a few seconds. Available in over 30 languages, TeamViewer is one of the world's most popular providers of remote control and online meeting software, reaching over 1bil devices. Focusing on cloud-based technologies to enable online support, collaborating in real time across the globe, with an expanded product portfolio, including ITBrain (anti-malware), Monitis (website monitoring system), and Blizz (online collaboration).

TeamViewer Features

  • Diagnostic Tools
  • File Sharing
  • Real-time Chat
  • Screen Sharing
  • Session Recording
  • Session Transfer
  • Surveys & Feedback

TeamViewer Most Helpful Reviews

Great software, easy on non-technical users

Reviewed on 04/12/2019
Thomas C.
Director
Information Technology & Services, 2-10 Employees
Used the Software for: 2+ years
Reviewer Source 
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: TeamViewer (for 99% of the time) is easy to setup, easy to configure, and easy to use for both myself and my clients. I've been a long term personal user of TeamViewer, and finally wanted to find a solution for work. TeamViewer pricing was kind of expensive, and found cheaper alternatives (AnyDesk). I tried AnyDesk because of its competitive pricing. However, I noticed that it has bugs in terms of requesting the remote computer for administrative credentials. It will just freeze in that screen. When I tried to email the support, they gave me an irresponsible reply, and never managed to fix the issue. At last, I gave up. And I went with the TeamViewer package. More expensive, but worths it.

Pros: Super easy to use, super easy to install. Latency is great, for most of the time, it's almost like using the computer locally. I can even play videos and does not feel slow.

Cons: There are times when it's slow though (with lots of clicks, movements, and keyboard hitting), but those are usually heavy tasks, and it'd be better off doing them locally anyway. Even though I'm doing personal stuff, it claims that I was doing work, and kicks me out of the session. Not sure how they managed to judge that.

TeamViewer is packed with unique features but at inflated price.

Reviewed on 27/11/2019
Emad I.
Senior Web Developer
Machinery, 5,001-10,000 Employees
Used the Software for: 2+ years
Reviewer Source 
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: The best overall remote access and desktop sharing software in the market hands down, packed with lots of features that you could barely find in any free or paid alternative, but this all comes in a very restricted free plan and inflated price if you decided to upgrade to paid plans, their prices need to be revised and their cancellation policy need to be reviewed and implemented properly for the best of their customers first.

Pros: A fundamental portion of my work duties require constant and stable remote connection for wide variety of tasks ranging from colloaborating with my collegeus on a project or to overseeing some developments/deployments for platforms or make essential modifications to work in progress, aside from that i use it for a lot of personal tasks to run on my home PC or manage some features in my home network or control devices connected to it, honestly teamviewer is a leader and the most rich feature in the industry when it comes to remote access programs, they managed to dominate the market as it has been in business for a very long time, This program has it all in one package, the program is very compact size run on very minimal machine resources, you can run it unattended without installing a program itself which saves a lot of space and very convenient, you can connect all your devices to your account on the cloud to instantly access and managed all devices with a single click, support multiple platforms and systems, very friendly and easy to learn interface, it can maintain a stable and flawless connection between you and your partner even if the network isn't stable at either side, it has outstanding and mature features available to both free and paid users, sometimes not available or only for paid version on other alternatives (chat, make an audio/video conference with partner or group, transfer a huge amount of files with large size instantly, privacy control and more).

Cons: I would have given this amazing piece of software the full mark unless it suffers from two basic issues that irritates me a lot and need the company to look for a solution to those problems sooner than later if it wants to keep its loyal customers like me, First and most important one is their pricing plan for paid version, As i mentioned I use the paid version for business but recently the prices has doubled for no apparent reason, and there is no clear cancellation policy on which i can opt out from using this software or change plans to lower one, the customer service need to do more to address this issue and help us by having different options with reasonable price and effective cancellation policy for those who want to change their mind and not get a constant deduction against their will, the Second reason is for the free version for personal use like the one i use in my home, which after latest updates became very messy and disconnect me every 10 seconds with an ambiguous message stating that there is a commercial use detected and a long time out before i regain access and reconnected again and again, I never suffered any such problem like this before, but the free version become very hard to use with this policy which made me sadly revert to less intrusive and more welcoming alternatives, those issues needed to be addressed and resolved ASAP so teamviewer can keep his position as the number one product for remote access of all the time as it once were.

Remote Connection is now made easy with TeamViewer

Reviewed on 29/09/2019
Verified Reviewer
QA lead Engineer
Computer Software, 1,001-5,000 Employees
Used the Software for: 2+ years
Reviewer Source 
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: Communication problem using this tool was very much easy and has reduced the cost of the additional IT Infrastructure set up as we get connected to all stake holders and client meetings very easily and flexible and audio and video conferencing is really a wonderful feature are enjoying. This is also available in mobile version as a result we are connecting to our business meetings on the go a fantastic feature i really love

Pros: I have been using this software for both business(remote IT Connection) and personal use and have been consistently impressed with it. We all in our organisation are using this as for main communication with project and client. It has made much more easier and hardware cost has been reduced to lot extent there by increasing the organisational standards interns of growth and IT tools implementation and development. Features are really wonderful it has great a screen sharing,audio and video calling facility so that we get connected across all the people in the globe and this team viewer comes with 2 editions one for personal and commercial use.One for personal use and other is at organisation level.

Cons: There is very least about this software everything is really wonderful. But the least about this software is the program that renders output if we consider like handbrake doesn't consider TeamViewer as a legitimate physical display and these programs show up as black or white rectangles. But another small drawback which I felt is its commercial version is bit costly but even then we can afford as this is giving great benefits like video and audio screen sharing conferences

The TeamViewer Life

Reviewed on 20/09/2019
Andrew R.
Executive Manager
Food & Beverages, 51-200 Employees
Used the Software for: 2+ years
Reviewer Source 
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: We are solving issues every single day with the use of TeamViewer. We use this software for many purposes such as offering tech support to others, working on our own terminals, whether it may be logging in to pull data or files, install printers, or simply monitor usage. Prior to the use of this software, it was necessary to drive to each location to work on issues or assist the end user, but not anymore. This software has saved us thousands of dollars in time and money.

Pros: The ability to remotely control, pull data, transfer files, and correct issues on a remote PC has been amazing. The software is very simply to use and configure. It is as if the PC is directly in front of you and there are not many limitations. The ability to configure your company profile is very nice as new users can be added and removed at any time. You can also build a contact list, much like a contact list in your phone, but this contact list is comprised of remote computers. The ability to share those PC groups or lists with other users is also quick and easy. The software is secure with multiple settings in which you can create a list that will either allow or deny certain users. I would recommend this software to anyone. Not only does it assist with our own internal computers, but it quickly allows you to offer support to a friend or family member who may be in need of assistance. It is more than remote viewing software, it is remote control.

Cons: I cannot list too many things that I do not like about this software. On occasion, there may be issues with connection or maintaining a connection with another terminal, but this is rare and usually quickly resolved. The upfront pricing can be steep, depending on the level of access you need, but I will add, it pays for itself and there are many plans to choose from.

Probably the best multi-platform remote access\support program

Reviewed on 18/09/2019
Ho'omana nathan H.
Research Assistant
Higher Education, 5,001-10,000 Employees
Used the Software for: 2+ years
Reviewer Source 
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: This is a great remote desktop solution for both professional and personal use, and the personal version has all the features of the commercial version, so if you'd like to try it out personally first, you have that option! If you're looking for a remote desktop solution besides the (excellent) Windows Remote Desktop Client, this is a great starting place.

Pros: I've used this software for both business (remote IT support) and personal (less-tech-savvy family) uses and have been consistently impressed with how easy it is for both parties to install and use this powerful remote desktop solution. I love the varying degrees of control that one can take over the remotely accessed desktop (e.g. blocking user input on the accessed device or blacking out their screen), and the ability to transfer files to and chat with the remote user.

Cons: The only major issue I've had is that programs that render directly to an output (e.g. Handbrake) don’t see TeamViewer as a legitimate physical display, so those programs will show up as either white or black rectangles. This means that you can’t see what’s going on in those programs.

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