15 years helping British businesses
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What is HappyFox Chat?

Updated pricing: Unlimited Agent plan starting at $29/mo. HappyFox Chat is a powerful live chat software for business, that helps you provide the best customer support and convert more sales. HappyFox Chat's high-performance technology stack is built ground-up for ultra-fast performance. HappyFox Chat offers an amazing user experience and integrates with third party apps that you already use.

Who Uses HappyFox Chat?

Companies looking for a powerful and easy to use live chat software and support. We provide 100+ integrations with software and tools, that will boost productivity and business.

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Reviews of HappyFox Chat

Average score

Overall
4.6
Ease of Use
4.8
Customer Service
4.3
Features
4.5
Value for Money
4.5

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
72%
4
22%
1
6%
Michel
Michel
SEO/SEM & Digital Marketing Strategist in Canada
Verified LinkedIn User
Internet, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Great tool, with a small lack of features

5.0 6 years ago

Pros:

HappyFox Chat is slightly over-priced for its availability. Once we spoke to a very kind sales-man from them, we were pleased with the integration of dozens of APIs with other platforms. The interface is certainly appealing.

Cons:

HappyFox chat lacks certain features such as keeping both support members when transfering a chat until one takes over. We also found a slight issue with scheduling more than 1 language on the interface.

Nicola
CEO & Founder in UK
Mental Health Care, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

Brilliant to have unlimited agents

4.0 4 years ago

Comments: HappyFox has been easy to integrate into our services, the agents prefer its versatility to the old platform we are using and the ability to have unlimited agents is a lifesaver for us!

Pros:

Having unlimited agents is such a relief. We switched from another chat function platform because they charged for each additional agent. We have saved a lot of money in the long run and we're so glad to have made the move! The system is a much sleeker version than we had before, with some cleaver features that have really helped improve our service.

Cons:

The analytics aren's as comprehensive as the platform we are using before, but they do show the basic info of how many chats we have on certain days.

Karri
Karri
Marketing Manager in Finland
Verified LinkedIn User
Retail, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

Fatal issue on Android and they couldn't fix it in 30 days.-

1.0 6 years ago

Pros:

Well, it's fairly easy to use and fairly affordable compared to competition.

Cons:

They had a problem with smaller Android devices where user couldn't basically send a message using the chat as the text typed wasn't showing. Told about the problem to the company, and they were not able to solve it in 26days (as of now). So you've got a fatal error with like 30% of the devices and you're not all red flag trying to solve the problem? Not good.

John
Marketing in Australia
Telecommunications, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Helped Konnekt sell more seniors video phones in the first 2 weeks

5.0 5 years ago

Comments: HappyFoxChat helps Konnekt with customers who don't like to telephone us to enquire about seniors video phone, and who need instant answers (which email doesn't provide).
It also helps our customers in other time zones where they don't want to be on the phone so early/late (because they might be typing from their bedroom or a shared living area).
It also helps with customers whose first language is not English.
It is gaining Konnekt more seniors video phone sales and leads, and allowing us to help more customers who have an elderly parent who struggles with loneliness, social isolation, memory loss or who simply can no longer use a tablet or phone.

Pros:

Great support. Automatic translation. Works with CRM, WordPress, Google Analytics, MailChimp, etc etc. Android app available. When I'm busy, I can either show no chat available, or have an offline email-only "mode".

Cons:

I would've liked the live chat preview to be included in the cheaper product option, but this is really a minor issue or a "wish". We love the product and use it daily.

Clay
Network Administrator in US
Education Management, 501–1,000 Employees
Used the Software for: 6-12 months
Reviewer Source

HappyFox Chat Review

5.0 2 years ago

Comments: HappyFox Chat is great and if you're already using HappyFox Help Desk it makes complete sense to use the chat as well.

Pros:

HappyFox chat is easy to use and has decreased our overall response time drastically. Our users are very satisfied with how quickly we can come to a resolution.

Cons:

The only thing that would be nice is if there was built-in spellcheck. It's really not an issue, more so just a feature request.