---
description: Discover the benefits and disadvantages of Chatdrill.  Learn the software price, see the description, and read the most helpful reviews for UK business users. 
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Chatdrill Pricing, Cost & Reviews - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Live Chat Software](/directory/30797/live-chat/software) > [Chatdrill](/software/1221948/Chatdrill)

# Chatdrill

Canonical: https://www.capterra.co.uk/software/1221948/Chatdrill

> Chatdrill is live chat and AI chatbot software that helps teams respond instantly to visitors and automate repetitive support tasks.
> 
> Verdict: Rated **5.0/5** by 4 users. Top-rated for **Likelihood to recommend**.

-----

## Overview

### Who Uses Chatdrill?

B2B , B2C

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 4 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 4.8/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 70% | (7/10 Likelihood to recommend) |

## About the vendor

- **Company**: Chatdrill

## Commercial Context

- **Starting Price**: US$0.00
- **Pricing model**: Flat Rate (Free version available) (Free Trial)
- **Target Audience**: 11–50
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise)
- **Supported Languages**: English, French, German, Japanese
- **Available Countries**: Angola, Argentina, Aruba, Australia, Austria, Bahamas, Bahrain, Belgium, Bermuda, Bosnia & Herzegovina, Botswana, Brazil, Bulgaria, Canada, Cayman Islands, Chile, China, Colombia, Costa Rica, Croatia and 68 more

## Features

- Chat/Messaging
- Real-time Consumer-facing Chat
- Reporting/Analytics
- Third-Party Integrations
- Transcripts/Chat History

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Live Chat Software](https://www.capterra.co.uk/directory/30797/live-chat/software)

## Related Categories

- [Live Chat Software](https://www.capterra.co.uk/directory/30797/live-chat/software)
- [AI Agents for Customer Support](https://www.capterra.co.uk/directory/34696/ai-agents-for-customer-support/software)

## Alternatives

1. [Zendesk Suite](https://www.capterra.co.uk/software/164283/zendesk) — 4.4/5 (4094 reviews)
2. [Freshdesk](https://www.capterra.co.uk/software/124981/freshdesk) — 4.5/5 (3494 reviews)
3. [LiveAgent](https://www.capterra.co.uk/software/102188/liveagent) — 4.7/5 (1789 reviews)
4. [Text](https://www.capterra.co.uk/software/1078275/Text) — 4.7/5 (32 reviews)
5. [Slack](https://www.capterra.co.uk/software/135003/slack) — 4.7/5 (24229 reviews)

## Reviews

### "Smart AI Chat and Customer Support Solution" — 5.0/5

> **Kalpana** | *21 September 2026* | Information Technology & Services | Recommendation rating: 10.0/10
> 
> **Pros**: Chatdrill makes customer communication easier by combining live chat, AI chatbot, and team inbox features in one place. I like how the AI assistant can help answer customer questions quickly, while the shared inbox keeps conversations organized. The visitor tracking and automation features also help teams respond faster and improve customer engagement.
> 
> **Cons**: Some advanced customization options and automation features could be expanded further. More integrations with third-party tools would also make the platform even more flexible for different business workflows.
> 
> My overall experience with Chatdrill has been positive. It provides a simple and effective way to manage customer conversations, reduce repetitive support work, and improve response times. The combination of AI-powered support and human chat makes it useful for businesses looking to provide better customer experiences.

-----

### "Simple and Useful AI Chatbot Platform" — 5.0/5

> **Bipesh** | *17 September 2026* | E-Learning | Recommendation rating: 10.0/10
> 
> **Pros**: Chatdrill is simple to use and makes it easy to create and manage AI-powered conversations. The interface is clean, and I found it straightforward to understand without needing much technical knowledge. It can save time when handling repetitive questions and customer communication.
> 
> **Cons**: Some features could be explained more clearly for new users, and I would like to see more customization options and integrations. The initial setup may take a little time to understand.
> 
> My overall experience with Chatdrill has been positive. It is easy to navigate and useful for automating conversations and responding to common customer questions. Once the basic setup is complete, the platform is quite simple to manage.

-----

### "Simple and Helpful AI Tool for Everyday Tasks" — 5.0/5

> **Kushala** | *23 September 2026* | Accounting | Recommendation rating: 2.0/10
> 
> **Pros**: What I liked most about Chatdrill is how quickly it understands the context and gives useful responses. The interface feels simple to use, and the AI makes everyday communication and tasks easier without making the process complicated.
> 
> **Cons**: Some responses can occasionally be a little generic, and there is room to improve customization and consistency for more specific requests.
> 
> Overall, my experience with Chatdrill has been positive. It is easy to use, responds quickly, and is helpful for everyday communication and AI-related tasks. I also like that the interface keeps things relatively simple and straightforward.

-----

### "Simple and Helpful Tool for Managing Customer Conversation" — 5.0/5

> **Geetanjali** | *17 September 2026* | Information Technology & Services | Recommendation rating: 5.0/10
> 
> **Pros**: Chatdrill is easy to use and has a clean interface. It helps keep customer conversations organized and makes it easier to manage common support questions efficiently.
> 
> **Cons**: Some advanced options can take a little time to understand, and I would like to see more customization options for AI responses and workflows.
> 
> My overall experience with Chatdrill has been positive. The platform is simple to navigate, useful for managing customer communication, and helps reduce repetitive support work. It is straightforward for daily use and keeps conversations better organized.

## Links

- [View on Capterra](https://www.capterra.co.uk/software/1221948/Chatdrill)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/10166499/Chatdrill/> |
| en-AE | <https://www.capterra.ae/software/1221948/Chatdrill> |
| en-AU | <https://www.capterra.com.au/software/1221948/Chatdrill> |
| en-CA | <https://www.capterra.ca/software/1221948/Chatdrill> |
| en-GB | <https://www.capterra.co.uk/software/1221948/Chatdrill> |
| en-IE | <https://www.capterra.ie/software/1221948/Chatdrill> |
| en-IL | <https://www.capterra.co.il/software/1221948/Chatdrill> |
| en-IN | <https://www.capterra.in/software/1221948/Chatdrill> |
| en-NZ | <https://www.capterra.co.nz/software/1221948/Chatdrill> |
| en-SG | <https://www.capterra.com.sg/software/1221948/Chatdrill> |
| en-ZA | <https://www.capterra.co.za/software/1221948/Chatdrill> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Capterra UK","address":{"@type":"PostalAddress","addressLocality":"Egham","addressRegion":"ENG","postalCode":"TW20 9AH","streetAddress":"Tamesis, The Glanty, Staines-upon-Thames Egham TW20 9AH United Kingdom"},"description":"Capterra UK helps millions of people find the best business software. With software reviews, ratings, infographics, and the most comprehensive list of business software.","email":"info@capterra.co.uk","url":"https://www.capterra.co.uk/","logo":"https://dm-localsites-assets-prod.imgix.net/images/capterra/logo-a9b3b18653bd44e574e5108c22ab4d3c.svg","@type":"Organization","@id":"https://www.capterra.co.uk/#organization","parentOrganization":"G2.com, Inc.","sameAs":["https://twitter.com/Capterra","https://www.facebook.com/Capterra/","https://www.linkedin.com/company/capterra/","https://www.youtube.com/channel/UCEt7vQSPiPlPAblHdhJAqnA"]},{"name":"Chatdrill","description":"Chatdrill is live chat and AI chatbot software that helps teams engage website visitors in real time and automate responses to FAQs. It combines live chat, an AI agent trained on custom content, a shared team inbox, automation workflows, and visitor tracking in one platform. Live chat supports instant messaging, typing previews, file sharing, and templates, while proactive triggers activate based on visitor behavior like page views and time on site. The customizable chat widget matches brand specifications. The AI agent provides accurate, multilingual responses and hands off complex queries to human agents. The Team Inbox centralizes conversations across channels, ensuring consistent customer records. Automation workflows manage tasks like proactive messaging and routing. Visitor tracking reveals browsing behavior, traffic sources, and lead scores. Analytics offer insights into conversation volume, response times, resolution times, and customer satisfaction.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/54bce731-d06c-4a89-a5ed-fd3f28faea29.png","url":"https://www.capterra.co.uk/software/1221948/Chatdrill","@type":"SoftwareApplication","@id":"https://www.capterra.co.uk/software/1221948/Chatdrill#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.co.uk/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":4,"ratingValue":5.0},"offers":{"price":"0","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Windows on premise, Linux on premise"},{"@type":"FAQPage","@id":"https://www.capterra.co.uk/software/1221948/Chatdrill#faqs","mainEntity":[{"name":"What is Chatdrill?","@type":"Question","acceptedAnswer":{"text":"Chatdrill is live chat and AI chatbot software that helps teams engage website visitors in real time and automate responses to FAQs. It combines live chat, an AI agent trained on custom content, a shared team inbox, automation workflows, and visitor tracking in one platform. Live chat supports instant messaging, typing previews, file sharing, and templates, while proactive triggers activate based on visitor behavior like page views and time on site. The customizable chat widget matches brand specifications. The AI agent provides accurate, multilingual responses and hands off complex queries to human agents. The Team Inbox centralizes conversations across channels, ensuring consistent customer records. Automation workflows manage tasks like proactive messaging and routing. Visitor tracking reveals browsing behavior, traffic sources, and lead scores. Analytics offer insights into conversation volume, response times, resolution times, and customer satisfaction.","@type":"Answer"}},{"name":"Who Uses Chatdrill?","@type":"Question","acceptedAnswer":{"text":"B2B , B2C","@type":"Answer"}}]},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Live Chat Software","position":2,"item":"/directory/30797/live-chat/software","@type":"ListItem"},{"name":"Chatdrill","position":3,"item":"/software/1221948/Chatdrill","@type":"ListItem"}],"@id":"https://www.capterra.co.uk/software/1221948/Chatdrill#breadcrumblist"}]}
</script>