---
description: Discover the benefits and disadvantages of MiContact Center Enterprise.  Learn the software price, see the description, and read the most helpful reviews for UK business users. 
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: MiContact Center Enterprise Pricing, Cost & Reviews - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Contact Centre Software](/directory/32035/contact-center/software) > [MiContact Center Enterprise](/software/1220437/MiContact-Center-Enterprise)

# MiContact Center Enterprise

Canonical: https://www.capterra.co.uk/software/1220437/MiContact-Center-Enterprise

> MiContact Center Enterprise is omnichannel software managing operations for large organizations with up to 30,000 agents.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

-----

## Overview

### Who Uses MiContact Center Enterprise?

MiContact Center Enterprise is used by healthcare organizations, financial services companies, government agencies, educational institutions, hospitality providers, retailers, and manufacturers.

## About the vendor

- **Company**: Mitel Networks
- **Founded**: 1988

## Commercial Context

- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: Canada

## Features

- Automated Routing

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base

## Category

- [Contact Centre Software](https://www.capterra.co.uk/directory/32035/contact-center/software)

## Related Categories

- [Contact Centre Software](https://www.capterra.co.uk/directory/32035/contact-center/software)
- [IVR Software](https://www.capterra.co.uk/directory/30231/ivr/software)

## Alternatives

1. [3CX](https://www.capterra.co.uk/software/158704/3cx) — 4.4/5 (470 reviews)
2. [CTM](https://www.capterra.co.uk/software/152004/call-tracking-software) — 4.7/5 (159 reviews)
3. [CloudTalk](https://www.capterra.co.uk/software/182004/cloudtalk) — 4.4/5 (271 reviews)
4. [Natterbox](https://www.capterra.co.uk/software/155887/natterbox) — 4.1/5 (22 reviews)
5. [Ringover](https://www.capterra.co.uk/software/169627/ringover) — 4.7/5 (893 reviews)

## Links

- [View on Capterra](https://www.capterra.co.uk/software/1220437/MiContact-Center-Enterprise)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/10158969/MiContact-Center-Enterprise/> |
| en-AE | <https://www.capterra.ae/software/1220437/MiContact-Center-Enterprise> |
| en-AU | <https://www.capterra.com.au/software/1220437/MiContact-Center-Enterprise> |
| en-CA | <https://www.capterra.ca/software/1220437/MiContact-Center-Enterprise> |
| en-GB | <https://www.capterra.co.uk/software/1220437/MiContact-Center-Enterprise> |
| en-IE | <https://www.capterra.ie/software/1220437/MiContact-Center-Enterprise> |
| en-IL | <https://www.capterra.co.il/software/1220437/MiContact-Center-Enterprise> |
| en-IN | <https://www.capterra.in/software/1220437/MiContact-Center-Enterprise> |
| en-NZ | <https://www.capterra.co.nz/software/1220437/MiContact-Center-Enterprise> |
| en-SG | <https://www.capterra.com.sg/software/1220437/MiContact-Center-Enterprise> |
| en-ZA | <https://www.capterra.co.za/software/1220437/MiContact-Center-Enterprise> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Capterra UK","address":{"@type":"PostalAddress","addressLocality":"Egham","addressRegion":"ENG","postalCode":"TW20 9AH","streetAddress":"Tamesis, The Glanty, Staines-upon-Thames Egham TW20 9AH United Kingdom"},"description":"Capterra UK helps millions of people find the best business software. With software reviews, ratings, infographics, and the most comprehensive list of business software.","email":"info@capterra.co.uk","url":"https://www.capterra.co.uk/","logo":"https://dm-localsites-assets-prod.imgix.net/images/capterra/logo-a9b3b18653bd44e574e5108c22ab4d3c.svg","@id":"https://www.capterra.co.uk/#organization","@type":"Organization","parentOrganization":"G2.com, Inc.","sameAs":["https://twitter.com/Capterra","https://www.facebook.com/Capterra/","https://www.linkedin.com/company/capterra/","https://www.youtube.com/channel/UCEt7vQSPiPlPAblHdhJAqnA"]},{"name":"MiContact Center Enterprise","description":"MiContact Center Enterprise is omnichannel contact center software for large organizations with up to 30,000 agents. It delivers consistent service across voice, email, SMS, web chat, fax, and social media via a unified interface. Skills-based routing connects customers to agents based on configurable criteria, enhancing first-contact resolution. The workflow designer supports automated scripts and self-service IVR with speech recognition and text-to-speech. Real-time dashboards display contact volume, service levels, agent performance, and queue metrics, while historical reports enable data-driven decisions. Mobile apps let agents handle interactions from smartphones, and supervisors manage performance from tablets. The platform deploys on-premises, hybrid, or cloud environments, with open APIs for CRM, ERP, IVR, and workforce management integration. Multi-tenanting allows service providers to support multiple clients from one deployment.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/533fe6e5-ec17-4b0d-b2b3-edd61589dfab.jpeg","url":"https://www.capterra.co.uk/software/1220437/MiContact-Center-Enterprise","@id":"https://www.capterra.co.uk/software/1220437/MiContact-Center-Enterprise#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.co.uk/#organization"},"operatingSystem":"Cloud"},{"@id":"https://www.capterra.co.uk/software/1220437/MiContact-Center-Enterprise#faqs","@type":"FAQPage","mainEntity":[{"name":"What is MiContact Center Enterprise?","@type":"Question","acceptedAnswer":{"text":"MiContact Center Enterprise is omnichannel contact center software for large organizations with up to 30,000 agents. It delivers consistent service across voice, email, SMS, web chat, fax, and social media via a unified interface. Skills-based routing connects customers to agents based on configurable criteria, enhancing first-contact resolution. The workflow designer supports automated scripts and self-service IVR with speech recognition and text-to-speech. Real-time dashboards display contact volume, service levels, agent performance, and queue metrics, while historical reports enable data-driven decisions. Mobile apps let agents handle interactions from smartphones, and supervisors manage performance from tablets. The platform deploys on-premises, hybrid, or cloud environments, with open APIs for CRM, ERP, IVR, and workforce management integration. Multi-tenanting allows service providers to support multiple clients from one deployment.","@type":"Answer"}},{"name":"Who Uses MiContact Center Enterprise?","@type":"Question","acceptedAnswer":{"text":"MiContact Center Enterprise is used by healthcare organizations, financial services companies, government agencies, educational institutions, hospitality providers, retailers, and manufacturers.","@type":"Answer"}}]},{"@id":"https://www.capterra.co.uk/software/1220437/MiContact-Center-Enterprise#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Contact Centre Software","position":2,"item":"/directory/32035/contact-center/software","@type":"ListItem"},{"name":"MiContact Center Enterprise","position":3,"item":"/software/1220437/MiContact-Center-Enterprise","@type":"ListItem"}]}]}
</script>
