Starboard Suite Reservation System

Starboard Suite Reservation System

by Starboard Suite

Who Uses Starboard Suite Reservation System?

Starboard Suite is designed specifically for passenger vessels and watersports operators. Our booking process, payment system, check-ins and reporting are optimized for your specific business needs

What Is Starboard Suite Reservation System?

Starboard Suite is the premier reservation system designed specifically for passenger vessel and watersports operators. Mobile-friendly online reservations are seamlessly integrated with your phone and walk-up bookings, so you can manage your entire business from a single dashboard. Support for electronic check-ins, gift certificates, employee scheduling, and much more. Customization, training and support are all included, as are free updates for as long as you're a customer.

Starboard Suite Reservation System Details

Starboard Suite

http://www.starboardsuite.com/

Founded 1997

Starboard Suite Reservation System Pricing Overview

Starboard Suite Reservation System does not have a free version and does not offer a free trial.

Free Version

No

Free Trial

No

Deployment

Cloud, SaaS, Web

Mobile - iOS Native

Training

In Person

Live Online

Webinars

Documentation

Support

24/7 (Live Rep)

Business Hours

Online

Starboard Suite Reservation System Features

Online Booking Systems
Activities Booking
Booking Notes
CRM
Customer Support
Group Reservations
Promotions Management
Rate Management
Room Booking Management
Third Party Booking
Activities Booking
CRM
Central Reservation System
GDS/OTA Integration
Itinerary Creation
Multi-Day Booking
Package Creation
Payment Processing
Pricing Management
Promotions Management
Quote Management
Reservations Management
Resource Management
Vendor Management
Waiver Management
Website Management

Starboard Suite Reservation System Reviews for UK Users

Showing 5 of 145 reviews

Overall
4.7/5
Ease of Use
4.7/5
Customer Service
4.8/5
Features
4.6/5
Value for Money
4.7/5
Nick S.
Director of Sales and Marketing
Leisure, Travel & Tourism, 13-50 Employees
Used the Software for: 1+ year
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    Unrated
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 23/05/2019

"Multiple features and outstanding customer support."

Pros: Not only is the software user friendly and easily managed by our employees, but the SS customer support is outstanding. They have always been willing and able to answer and questions quickly and effectively.

Cons: Cons are slim to none as SS keeps releasing new updates and user-friendly features.

Vendor Response

by Starboard Suite on 24/05/2019

Nick,

Thanks for taking the time to write a review!

We're glad to hear that you've been enjoying the platform and that our support team has been meeting (or exceeding) your expectations.

We're looking forward to working with you for many years to come.

Have a great summer season!

  • Reviewer Source 
  • Reviewed on 23/05/2019
Hilary B.
Office Manager
Maritime, 13-50 Employees
Used the Software for: 6-12 months
  • Overall Rating
    4/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 29/10/2019

"Grateful to Starboard Suite for streamlining our operations!"

Comments: We researched 7 other reservation platforms prior to committing to Starboard Suite. Not only did we like their pitch the best (because of their amazing customer service, ease of use, and customizability) - but as a HUGE added bonus they were also the cheapest option out of all of the alternatives. If you're not willing to charge your customer a service fee and want to absorb the cost of using a booking platform into your business costs, it can add up quite quickly as many of the similar services charge a large percentage fee.

Pros: The customer service is excellent. They go above and beyond to ensure that their clients are happy with the system. They are quick to respond if you have questions, and they're willing to adjust the platform's features at your request (within reason). This has made all the difference to us, as we feel like the system can be customized to our needs. Understandably, every company will have different operating methods and will use the system in their own way, but having the ability to request features and see them implemented has made a world of difference to streamlining our day-to-day tasks and operations - and we're so grateful for that! You can tell that the staff work really hard and care about their client's satisfaction. Another thing we absolutely love about them is the affordability for using the service.

Cons: If I had to give some small critiques - not 100% of everything is as customizable as I had hoped prior to signing on, and it's not quite as 'pretty' as I'd like it to be. We just went through a rebrand and I would have loved to have made everything align with our new aesthetic. I also find the calendar to be rather bulky, and find myself missing our simpler calendar from our previous reservation platform. Having said that, about 95% of their service IS customizable. And, regardless of whether or not they're able to accommodate a request, the support staff will listen to your needs and do absolutely everything in their power to find a solution for you. They frequently create new features to fit our needs based on our requests, and if one of our requests isn't possible they will take the time and put in the effort to explain why it won't work to your favour rather than just saying 'no.' They go above and beyond regularly.

Vendor Response

by Starboard Suite on 02/11/2019

Hilary,

Thanks so much for taking the time to write a review!

We're thrilled to hear that we've had such a positive impact on your business, and that our customer service has been excellent :)

As you've noticed, we love to help our clients with anything we can -- we can't always move mountains (right away), but we'll give it a try if that's what you need :)

Most of all, we're glad that of the 7 reservation systems you considered, you chose Starboard Suite! We're thrilled to have you on board, and we look forward to helping you with your reservations for many years to come.

Wishing you a wonderful winter season,

Charles

  • Reviewer Source 
  • Reviewed on 29/10/2019
Joan S.
Owner
Entertainment, 13-50 Employees
Used the Software for: 1+ year
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 10/06/2020

"It keeps getting better."

Pros: The software is easy to use - both for the customer and the client. And it gets easier. The Starboard team is very responsive to customer needs and anticipates "what's next". The ongoing introduction of features shows constant ingenuity, desire to be the best product on the market and an understanding of the product's role in a business. Fees to Starboard Suite are reinvested in improving the product and your own ROI. Totally worth it.

Cons: Every time I have an issue with the software, I mention it to the team. Either they teach me something, show me an alternate way, or put it on their list of improvements. Eventually anything I don't like, goes away!

Vendor Response

by Starboard Suite on 16/06/2020

Joan,

Thanks so much for taking the time to write a review!

We're thrilled to have you on-board, and it's great to hear that we're getting it right with our new features and our customer support.

Looking forward to working with you for many years to come,

Charles

  • Reviewer Source 
  • Reviewed on 10/06/2020
Michael A.
Captain
Leisure, Travel & Tourism, 13-50 Employees
Used the Software for: 6-12 months
  • Overall Rating
    3/5
  • Ease of Use
    5/5
  • Features & Functionality
    3/5
  • Customer Support
    3/5
  • Value for Money
    3/5
  • Likelihood to Recommend
    2/10
  • Reviewer Source 
  • Reviewed on 17/09/2016

"Alright, but definitely could use updates "

Comments: I have found that overall the product is too simple for online booking. It doesn't give enough options for controlling bookings and scheduling of employees.

Pros: It is easy to use

Cons: As I said before it is too basic

Vendor Response

by Starboard Suite on 20/09/2016

Hi Michael,

Thanks for taking the time to write a review.

I'd love to chat with you in more detail at your convenience. It sounds like there are some features that we could help you take better advantage of with a quick training session.

I'll follow up directly to coordinate a time.

Thanks again!

  • Reviewer Source 
  • Reviewed on 17/09/2016
Sam B.
Reservationist
Leisure, Travel & Tourism, 13-50 Employees
Used the Software for: 1-5 months
  • Overall Rating
    5/5
  • Ease of Use
    4/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 22/06/2020

"Best System for Tourism "

Comments: The training day was very helpful and the staff is pretty much always available to answer questions or help identify problems.

Pros: This is by far the easiest reservation system I’ve used to book reservations. Easy to view and sort the calendar and dashboard features, and the mobile app works surprisingly well in a pinch when I don’t have my laptop. Refunds and cancellations are smooth and easy.

Cons: It is a bit difficult to add employees to events, but it’s not really something that is a deal-breaker. Can be a bit slow at times, needs a good WiFi system.

Vendor Response

by Starboard Suite on 01/07/2020

Hi Sam,

Thanks so much for taking the time to write a review!

I recall that your team has used quite a few reservation systems over the years, so I'm thrilled to hear that Starboard is by far the easiest to use :)

I also wanted to let you know that we're working on an updated interface for employee scheduling that should be available later this summer. We'll keep you posted.

Wishing you a wonderful summer!

  • Reviewer Source 
  • Reviewed on 22/06/2020