15 years helping British businesses
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What is Lightspeed Retail?

Lightspeed Retail Point of Sale offers the best in class inventory management and control is an all-in-one cloud-based EPOS. Lightspeed simplifies the way you do inventory both for single and multi-store retailers. Manage your inventory, keep tabs on your sales, manage your employees, process payments and create unforgettable shopping experiences that keep customers coming back again and again all from your iPad.

Who Uses Lightspeed Retail?

Lightspeed's functionalities are aligned with retailers' and restaurateurs' priorities. It simplifies day-to-day tasks so you're free to focus on what matters: business growth and customer experience

Where can Lightspeed Retail be deployed?

Cloud-based
On-premise

About the vendor

  • Lightspeed
  • Located in Montreal, Canada
  • Founded in 2012

Lightspeed Retail support

  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Australia, Belgium, Canada, Netherlands, New Zealand and 1 others

Languages

Dutch, English, French, German

Lightspeed Retail pricing

Starting Price:

£89.00/month
  • Yes, has free trial
  • No free version

Lightspeed Retail does not have a free version but does offer a free trial. Lightspeed Retail paid version starts at £89.00/month.

Pricing plans get a free trial

About the vendor

  • Lightspeed
  • Located in Montreal, Canada
  • Founded in 2012

Lightspeed Retail support

  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Australia, Belgium, Canada, Netherlands, New Zealand and 1 others

Languages

Dutch, English, French, German

Lightspeed Retail videos and images

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Lightspeed Retail video
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Features of Lightspeed Retail

  • API
  • Accounting
  • Accounting Integration
  • Barcode Recognition
  • Barcode/Ticket Scanning
  • Barcoding/RFID
  • Billing & Invoicing
  • CRM
  • Cataloguing/Categorisation
  • Channel Management
  • Content Management
  • Cost Tracking
  • Credit Card Processing
  • Customer Accounts
  • Customer Database
  • Customer Management
  • Customisable Branding
  • Customization
  • Data Synchronisation
  • Discount Management
  • Electronic Payments
  • Email Marketing
  • Employee Management
  • For Bakeries
  • For Small Businesses
  • Gift Card Management
  • Inventory Control
  • Inventory Management
  • Inventory Optimisation
  • Inventory Tracking
  • Loyalty Program
  • Marketing Automation
  • Mobile Access
  • Multi-Channel Marketing
  • Multi-Store
  • Order Management
  • Ordering Automation
  • Payment Processing
  • Point of Sale (POS)
  • Pricing Management
  • Product Management
  • Promotions Management
  • Purchase Order Management
  • Remote Access/Control
  • Reorder Management
  • Repair Tracking
  • Reporting & Statistics
  • Reporting/Analytics
  • Retail Inventory Management
  • Returns Management
  • Returns Tracking
  • SEO Management
  • Sales Orders
  • Sales Reports
  • Serial Number Tracking
  • Shopping Cart
  • Supplier Management
  • Third-Party Integrations
  • Touch Screen
  • Transaction History
  • Website Management
  • eCommerce Management

Alternatives to Lightspeed Retail

Web-based open source eCommerce platform that helps in the creation of online store with themes, payment, shipping options & more.
Shopify is a commerce platform that allows anyone to easily sell online, at a retail location, and everywhere in between.
All-in-one cloud POS for multi-store vendors (franchise, networks, corporate buying groups) ambitious single location retail stores.
Square POS is the customizable point-of-sale system built for businesses of all shapes and sizes.
A KORONA POS subscription has no contract or hidden fees and includes 24/7 support included. It's an all-in-one solution for retailers.
This all-in-one retail POS brings point-of-sale, eCommerce, and marketing tools together into one system.
Epos Now help businesses speed up their services and increase profits by providing innovative, customisable payment and POS systems. Learn more about Epos Now
Just pick a template, then customize fonts, colors, and content to match your style.
TouchBistro is an all-in-one, cloud-based POS and restaurant management system that enables operators to grow their businesses.

Reviews of Lightspeed Retail

Average score

Overall
4.1
Ease of Use
4.1
Customer Service
4.0
Features
4.0
Value for Money
3.9

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Steve
Steve
Owner in US
Verified LinkedIn User
Retail, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

A great all-inclusive system

5.0 3 years ago

Comments: Our industry was using a server-based software which was cumbersome and VERY outdated. Switching to Lightspeed has allowed me to more easily fulfil online orders, process transactions remotely, and communicate with our customer base more effectively.

Pros:

Integration across POS, eCommerce, Accounting, Data Analytics is excellent. We have been able to increase both sales and efficiency with this system. The accounting feature and its daily export to QuickBooks allows me to spend only a few minutes each day keeping books up to date. It certainly makes year-end a breeze. Lightspeed Analytics is an invaluable resource for forecasting and identifying areas of opportunity. Customer support is available 24/7 and if they aren't able to answer my question immediately, I have received a timely follow-up within a day or two.

Cons:

There are some work-arounds that I have implemented. It would be nice to have the option for recurring billing and serial number tracking (not just adding a serial number to an item) as well as a better protocol for backordered items on Purchase Orders.

Alternatives Considered: Rain POS

Reasons for Choosing Lightspeed Retail: Easy choice. Transitioning from a local server based software to a cloud based system was the first priority. After seeing what else Lightspeed had to offer, I immediately made the change.

Switched From: AIM

Reasons for Switching to Lightspeed Retail: When I was ready to purchase Rain, the sales team kept putting me off time and time again. If that was indicative of their customer service, I knew it wouldn't be the right fit for me.

anna
CEO in US
Retail, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source
Source: SoftwareAdvice

Over promise, under deliver

4.0 2 months ago New

Comments: Overall, I have had a really negative experience with Lightspeed. Their account managers are not helpful and rarely answer. The company is focused on sales and add ons and not improving the product or ensuring the system does what retailers want / need

Pros:

Lightspeed has the basics complete. Matrixes, easy sku set up and fairly intuitive POS.

Cons:

The customer service is terrible. The team is constantly selling new add ons that don't work and then no one every responds. Overall, I have felt the system does not do what they say it does. For example, we were sold on a shopify integration, which is not true. We were also sold that their reporting is great. It is not only terrible, but you have to pay a lot more for any reports that give you actual information (like inventory valuations).

Lightspeed Response

2 months ago

Hi Anna, We would like to sincerely apologize for your recent experience with Lightspeed. It is our utmost priority to provide a product and service that allows our customers to focus on running their businesses with ease. We value our customers’ feedback, and would like to learn more about your specific experience, to have the opportunity to address your needs and concerns. As we are unable to identify your account within our records, please feel free to contact our Customer Success team should you wish to provide further feedback. You may reach us via email at <[email protected]>. Thank you,

Alex
owner in US
Furniture, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source
Source: SoftwareAdvice

Basic functions do work

1.0 2 months ago

Comments: 2 basic issues that they have not fixed have ruined my experience with what otherwise could have been a good system. Since I started using LS in 2019, when you receive part of a customers special order the system will put it into sellable inventory not reserved for the customer causing many inventory problems. The 2nd issue started in dec 23, I am no longer able to refund a customers purchase and put it back into inventory. A basic function of any POS system, its now march and still not fixed.

Pros:

Fast, all online, easy to import and export between excel

Cons:

Basic functions simply do not work and have not been fixed after months to years

Lightspeed Response

2 months ago

Hello, We would like to sincerely apologize for your recent experience with Lightspeed. It is our utmost priority to provide a product and service that allows our customers to focus on running their businesses with ease. We value our customers’ feedback, and would like to learn more about your specific experience, to have the opportunity to address your needs and concerns. As we are unable to identify your account within our records, please feel free to contact our Customer Success team should you wish to provide further feedback. You may reach us via email at <[email protected]>. Thank you, The Lightspeed Team

Railan
Manager in US
Sporting Goods, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Lightspeed for Small Business

5.0 4 months ago

Comments: Our overall experience has been very good - I have much more control over inventory, discounts, more robust reporting, and human error estimated.

Pros:

Inventory, POS, Reports, and discount features are all easy to configure and use.

Cons:

When completing an End of Year inventory count, you must submit the entire count before seeing the total cost of products counted.

Lightspeed Response

4 months ago

Hi Railan, Thank you for sharing your experience! We're glad to hear that Lightspeed has provided you with easy-to-use features for inventory, POS, reports, and discounts. The Lightspeed Team

Jessica
Jessica
Owner in US
Verified LinkedIn User
Retail, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Best POS for small businesses

5.0 5 years ago

Comments: One major benefit is how easy my ordering is with their PO system.

Pros:

I moved from Lightspeed to Clover and it's night and day. I had to piecemeal the Clover system on the back end to be useful and Lightspeed hands you so much. I've since added more and more of the Lightspeed system like loyalty because their tools are amazing. One of the best parts is their customer service. You get quick answers and they go above and beyond. Whether it's something as simple as why isn't my shipping working on ecom or how can I verify my website with the different social media platforms, their FAQs and customer service team never disappoint. If you are thinking about switching, do it. You won't regret it. It's made me more efficient all around. Thanks Lightspeed!

Cons:

Lots of different options so it takes a bit to determine what you need to use.

Alternatives Considered: Square Point of Sale, Shopify POS and Revel Systems

Reasons for Choosing Lightspeed Retail: Clover wouldn't allow me to do a website. Lightspeed integrates inventory on the brick and mortar and ecommerce sides.

Switched From: Square Point of Sale, Shopify POS and Revel Systems

Reasons for Switching to Lightspeed Retail: Best integration of inventory, ease of use, I liked all the different standard things the system had like inventory POs, employees, special orders, and more.