--- description: Discover the benefits and disadvantages of Lightspeed Retail. Learn the software price, see the description, and read the most helpful reviews for UK business users. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Lightspeed Retail Pricing, Cost & Reviews - Capterra UK 2026 --- Breadcrumb: [Home](/) > [Inventory Control Software](/directory/30106/inventory-control/software) > [Lightspeed Retail](/software/120491/lightspeed-retail) # Lightspeed Retail Canonical: https://www.capterra.co.uk/software/120491/lightspeed-retail Page: 1 / 40\ Next: [Next page](https://www.capterra.co.uk/software/120491/lightspeed-retail?page=2) > This cloud-based POS centralizes inventory management, employee management, sales reporting \& accounting across locations and channels. > > Verdict: Rated **4.0/5** by 975 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Lightspeed Retail? Lightspeed's functionalities are aligned with retailers' and restaurateurs' priorities. It simplifies day-to-day tasks so you're free to focus on what matters: business growth and customer experience ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.0/5** | 975 Reviews | | Ease of Use | 4.1/5 | Based on overall reviews | | Customer Support | 3.9/5 | Based on overall reviews | | Value for Money | 3.8/5 | Based on overall reviews | | Features | 3.9/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: Lightspeed - **Location**: Montreal, Canada - **Founded**: 2012 ## Commercial Context - **Starting Price**: £109.00 - **Pricing model**: Flat Rate (Free Trial) - **Pricing Details**: Lightspeed Retail Basic: $109/month (billed monthly) or $89/month (billed annually) Core: $179/month (billed monthly) or $149/month (billed annually) Plus: $339/month (billed monthly) or $289/month (billed annually) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), iPad (Mobile) - **Supported Languages**: Dutch, English, French, German - **Available Countries**: Australia, Belgium, Canada, France, Germany, Netherlands, New Zealand, Switzerland, United Kingdom ## Features - API - Accounting - Accounting Integration - Barcode Recognition - Barcode/Ticket Scanning - Barcoding/RFID - Billing & Invoicing - CRM - Catalog Management - Channel Management - Content Management - Cost Tracking - Customer Accounts - Customer Database - Customer Management - Customisable Branding - Customization - Data Synchronisation - Discount Management - Employee Management - For Bakeries - For Small Businesses - Inventory Control - Inventory Management - Inventory Optimisation - Inventory Tracking - Marketing Automation - Marketplace Integration - Mobile Access - Multi-Channel Marketing - Multi-Store - Order Management - Ordering Automation - Payment Processing - Product Management - Promotions Management - Purchase Order Management - Remote Access/Control - Reorder Management - Repair Tracking - Reporting & Statistics - Reporting/Analytics - Retail Inventory Management - Returns Tracking - SEO Management - Sales Order Management - Sales Reports - Shopping Cart - Website Management - eCommerce Management ... and 13 more features ## Integrations (75 total) - 7shifts - APPSeCONNECT - Adobe Commerce - Agendrix - Amadeus - Amaka - Ascent360 - BevSpot Food and Beverage Management - Birdeye - Booxi - CXMEngine - Chowly - City Hive - Cloudbeds - CoverManager ... and 60 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Inventory Control Software](https://www.capterra.co.uk/directory/30106/inventory-control/software) ## Related Categories - [POS Systems](https://www.capterra.co.uk/directory/20052/point-of-sale/software) - [iPad POS Software](https://www.capterra.co.uk/directory/30915/ipad-pos/software) - [Inventory Control Software](https://www.capterra.co.uk/directory/30106/inventory-control/software) - [Retail POS Systems](https://www.capterra.co.uk/directory/31656/retail-pos-system/software) - [Barcode Generator Software](https://www.capterra.co.uk/directory/10051/barcoding/software) ## Alternatives 1. [Epos Now](https://www.capterra.co.uk/software/152638/epos-now) — 3.8/5 (726 reviews) 2. [Shopify](https://www.capterra.co.uk/software/83891/shopify) — 4.5/5 (6700 reviews) 3. [PayPal](https://www.capterra.co.uk/software/179251/paypal) — 4.6/5 (26530 reviews) 4. [RetailEdge](https://www.capterra.co.uk/software/76636/retailedge) — 4.8/5 (188 reviews) 5. [Shopify POS](https://www.capterra.co.uk/software/205337/shopify-pos) — 4.6/5 (242 reviews) ## Reviews ### "Lightspeed for Coffee Shop and boutique" — 5.0/5 > **Amile** | *5 March 2025* | Hospitality | Recommendation rating: 8.0/10 > > **Pros**: I like the inventory tracking and categorising your products. It helps to give you a better view and analysis of your sales reports. > > **Cons**: I didn’t like the download button only has 1 option. It’s good to add pdf option too. > > Lightspeed has help me with sales analysis better. It’s gives you a report graph to compair sales in whatever period or in categories. ----- ### "Lightspeed Retail" — 4.0/5 > **Angelica** | *19 November 2024* | Retail | Recommendation rating: 7.0/10 > > **Pros**: User-friendly and makes it easy to manage inventory, process sales, and check stock quickly. Helps speed up transactions and reduce errors. The system’s ability to handle multiple payment methods is also a big plus. > > **Cons**: The system can sometimes be slow, especially during busy times, which can frustrate customers. There’s also a bit of a learning curve when it comes to using some of the more advanced features. ----- ### "Some good capabilities, poor customer service." — 2.0/5 > **Guy** | *23 December 2024* | Retail | Recommendation rating: 3.0/10 > > **Pros**: Canned reports were good, Intuitive for the most part. > > **Cons**: Very lacking in customer service. Unwillingness to meet specific requirements, dismissive. > > Very poor customer service. Issues with inventory management. High turnover of account managers, no follow up from supervisors. ----- ### "Thank you Lightspeed" — 5.0/5 > **Cody** | *24 November 2024* | Retail | Recommendation rating: 10.0/10 > > **Pros**: the amazing POS and Inventory management offered from Lightspeed. > > **Cons**: That we didnt start using Lightspeed earlier. > > Super simple and easy for my consumers transactions. ----- ### "Lightspeed Deception" — 1.0/5 > **Giuliana** | *28 September 2025* | Retail | Recommendation rating: 0.0/10 > > **Pros**: What drew me to Lightspeed was that I was told by the sales representative that we did not have to use their credit card processing service and we could continue to process with our currents provider. Furthermore, that there are no contracts and can leave at any time. > > **Cons**: Long wait time for customer support, and we were lied to by not being transparent about credit card fees for not processing with Lightspeed > > I want to share my experience with Lightspeed POS, which has been disappointing and frustrating from the start. When I first signed up, I was assured by our sales representative that we could use our own credit card processor and that Lightspeed would only charge a monthly subscription fee of $246.66. This was a key factor in our decision to move forward with Lightspeed, as we didn’t want to be locked into additional processing fees. However, the reality was far from what was promised. After spending over $2,000 in IT fees for setup and two months of onboarding, we finally went live on \[sensitive content hidden\]. Then, on \[sensitive content hidden\], I received an unexpected invoice for an additional $930. When I contacted the billing department, I was told this was a fee for not using Lightspeed's credit card processing. I was shocked, as this had never been disclosed to me during the sales process. I immediately reached out to my sales rep, \[sensitive content hidden\], through phone calls and text messages. After several attempts to get in touch, she finally replied on Monday, stating she was sick but would call me Tuesday morning to resolve the issue. She never called. By Wednesday, I had to escalate the issue, and a manager named \[sensitive content hidden\] called me back. After explaining the situation and providing written proof of what had been promised to me, \[sensitive content hidden\] assured me that the fee would be credited back to my account and that it wouldn’t be charged again until the end of my subscription term in May. If we don’t sign up with them for credit card processing before May, they will continue to charge us $ 930 per month for not processing with them. While the issue was eventually resolved as far as crediting us the $ 930, (after significant delays and frustration), the experience left a bad taste. I’m now out over $2,000 for IT fees, paying more than $300 per month for a service that wasn’t what I was promised, and I’m now looking for a new POS system, because we do not want to process with them because of the bad reputation that they have with the credit card processing. After reading other reviews, I’ve found that I’m not alone in this situation—other customers have faced similar issues with misleading promises and unexpected fees. Ultimately, Lightspeed failed to meet the expectations set by their sales team, and I can’t trust them going forward. I would advise anyone considering this system to carefully review the full terms and make sure you're fully aware of all potential costs before committing. ----- Page: 1 / 40\ Next: [Next page](https://www.capterra.co.uk/software/120491/lightspeed-retail?page=2) ## Links - [View on Capterra](https://www.capterra.co.uk/software/120491/lightspeed-retail) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | tr | | ----- ## Structured Data