Winpharm

Intuitive Program with Great Features!

Comments: Datascan is great because if there is a bug or if something doesn't work, the team addresses the problem quickly. They are responsive to input and feature requests for things that are specific to your pharmacy. It reflects the mindset that we have at our pharmacy - not a big operation where you are just a number, but an environment where the software people know you, your setup, and your needs.

Pros:

It is evident that this software is made with the mindset of a pharmacist and the flow of a retail pharmacy. New features are consistently being unveiled that allow the program to evolve with the ever changing world of pharmacy, healthcare, and technology. The med sync is intuitive and the workflow delivery functions are a big help with our setup.

Cons:

Sometimes there are bugs or features that may not work as imagined. But those are usually addressed within reason.

Wish we switched sooner!

Comments: Experience has been excellent. Very pleased with my decision. Customer service is TOP NOTCH. With my old software vendor, I was used to calling customer service and leaving a message that may have never been returned. DataScan's representatives are extremely knowledgeable and remote in to your system to fix the problem on the spot.

Pros:

After switching from our previous software vendor, and after this "old dog" learning new tricks, I realized how much faster and easier it is to process prescriptions. Processing prescriptions is a breeze and it has freed up more time for other tasks during the day. The POS is easy to use and the mobile delivery option is of great use. There are MANY more functions of the software that we haven't even utilized yet.

Cons:

We had implemented the new software about a year before DataScan went through a change in platform and programming. We had some difficulties with delivery/POS/dispensing system integration and communication, however, customer support was excellent in helping us to hammer out issues during the process. Most issues have been resolved and the system is working smoothly again.

its the main software we use at the pharmacy

Comments: still learning it, I can fill my prescriptions and bill insurance

Pros:

The icons are easy to read, you can click on them and find you patients easily. customer support is readily available and very helpful.

Cons:

you have to back out of the patient if you are not in the correct screen, you can look at the profile but you can not fill from the profile if you are not in the fill screen.

NYCO corp

Pros:

Easy to navigate around many add on features to help work flow and give Exceptional customer service

Cons:

Software is great and if any problems arise the team at Datascan is there for you . This make it hard to find things not to like

Switching software in a pandemic

Comments: Great reporting capabilities, ease of use of the program overall, very user friendly

Pros:

Having switched to Datascan in a pandemic year, the software made it much easier for us to coordinate prompt delivery and shipping of maintenance fills, especially of pediatric compounds. Many of our families with young children, either temporarily or permanently moved away during COVID, and being able to forecast and anticipate their prescription needs by clicking on "View Daily Rx Log" has tremendously helped. I also find the Patient Notes and E-Rx annotations extremely valuable in the context of filling compounded prescriptions that do not always come through clearly via e-prescribing. Adding and creating compounds [in Datascan’s software] is a breeze!

Cons:

At first I thought the system froze too often but then realized that some of computers were still operating on Windows 7! PLEASE upgrade to Windows 10 Pro before you do anything

Look no further!!!

Comments: I am from South Louisiana and we are very laid back and family oriented. When I first called up I spoke with Sarah. She was easy to talk with, very knowledgeable, and took the time to answer any questions I had. In the first two months in business I am very impressed with the staff and highly recommend them. Give them a shot, you wont regret it!

Pros:

What I loved most about this software was the ease of use. Also, anytime I had questions about something, I could call up right away and get someone on the phone. I was very impressed. The system has all the features that you are looking for in today's pharmacy world and I am still learning new features. This is truly an amazing system.

Cons:

None at all and I have been using for 2 months now.

THANKS FOR ALL YOU DO

Comments: CUSTOMER SERVICE IS HELPFUL AND PERSONALLY ANSWERS WHEN YOU CALL

Pros:

IS IS EASY TO LEARN AND IMPLEMENT IN THE WORKPLACE

Cons:

SOMETIMES SLOW BUT MAY BE WINDOWS THAT EFFECTS THAT

pharmacist

Pros:

easy to navigate. no down time. good technical help

Cons:

compare to other provider, I don't really have any issue

Fantastic Software

Pros:

System is easy to use, quick, and allows customization to fit workflow.

Cons:

Initial aesthetics of system seemed archaic but this did not impact functionality

Great Pharmacy Software

Pros:

Winpharm is great and easy to use, the system works great and processes medications with ease on a daily basis.

Cons:

I have no cons I can think of, great software, great people behind the software.

Compounding Pharmacy Software

Comments: There have been a few issues with the software not having functionality that we needed. We made WinPharm aware of these issues and they actually programmed in what we needed.

Pros:

There are many great parts about WinPharm from a pharmacy owner and user perspective. First, this system has been around a while and is very intuitive to use from receiving, inputting, filling, dispensing and selling a prescription. It was increadibly easy to train the staff on how to use the software. Additionally, we didn't have to pay for all sorts of integrations such as, fax, e-scribing, text messaging, POS...it is all included at an exceptional competitive pricing. We also love the fact that if we need support help that we can call and talk to a live person immediately.

Cons:

Really there is not much to dislike about the software. The only thing I can think of is that the interface does look a bit "older", but there is just so much I like as an owner and user of the software.

Best platform around!

Comments: Inventory management is much easier and saves a lot of time and energy with Winpharm.

Pros:

The dashboard is extremely useful. All staff members can easily monitor the dashboards to see which queues need to be worked on. With early preparation, our transition was pretty smooth. Another feature we like is our ability to message the doctors for new or refill prescriptions.

Cons:

I am not a fan of windows based software. It is more efficient to use software that does not require windows or using a mouse.

Feature rich application

Comments: The software does it is supposed to. Runs without hiccups or interruptions. The people behind the scenes are very professional and a delight to work with.

Pros:

The best part of running this software is the people and philosophy they carry. From sales, onboarding, engineering, billing to support departments, all of the teams are very helpful. They genuinely want to figure out ways to assist and make the application adapt to business needs. We have engaged with Winpharm on several occasions looking for assistance or ideas for change. Once we are set in workflow, the software cruises on auto-pilot. No issues or need for constant engagement.

Cons:

The experience has been great. No concerns or complaints. They are busy helping so many clients that sometimes things can take time but they are also very good about prioritizing key items to avoid delays.

WinPharm

Pros:

The simplicity of the software allows for much faster processing time of prescriptions. Very user friendly system that can be customized to the needs of the pharmacy. The support team is great as well and really work with the pharmacy to resolve any issues or make improvements to the software.

Cons:

Overall the software works really well and don't have any complaints

Switched to Datascan 2 years ago

Comments: We are very satisfied with our hardware and software through Datascan. Refill management, automatic faxes/emails to dr's. Ability to run reports to check on the financial side of the business. Everything is pretty easy to use, and if you can't find it, tech support is usually quick and responsive.

Pros:

We were running an old DOS based system that had been bought and sold 3 times in the previous 10 years. When looking for a new system we vetted and Demo'ed at least 10 systems, narrowed it down to 3. Datascan offered the best combination of functionality, pricing, ease of use, aesthetics, and service. Very easy system to use, same service technicians on the phone when issues arise, and if you email the owner of the company he will answer you personally.

Cons:

We haven't encountered any longstanding issues, sometimes an update will make an unintended change, but those seem to be few and far between, and fixed right away.

Review

Pros:

It is easy to navigate and encompasses pharmacy, pos and workflow in one.

Cons:

Overall the software covers all the needs our pharmacy has.

Great service from smaller company

Pros:

Ease of use, frequent updates, very affordable compared to the competition. On site training and installation included in cost. Problems usually fixed within minutes of calling. Windows based, so keeps hardware costs down. Highly recommended!

Cons:

Somewhat buggy, but most issues solved quickly. Doesn't play well with Windows 10. Some service technicians are better than others - often quality of service depends on who answers the phone

Would like some more windows.

Pros:

It's simple to use and straightforward. It is geared towards pharmacist unlike other products that also have nursing department options incorporated which make them bulky. Getting in touch with the helpdesk is super easy. Much appreciated.

Cons:

Not enough windows. Would like to be able to work on more than one patient at a time. Would also like additional report options.

Customer Service is the best of "ALL" customer service that I have used.

Comments: ability to process patients medications.

Pros:

ease of use.

Cons:

Sig coding , takes a long time to remember them, other softwares just start typing and give you options to finish the doctor's instructions . Lack of financial reporting, I would like the ability to make reporting most profitable medications, medications that are not moving, monthly, quarterly and yearly profit reports.

Awesome baby with a Capital A!

Comments: I would select them again if I had the choice.

Pros:

The ease of use with this system is great. All the bells and whistles one would need.

Cons:

There isn’t really anything I dislike about the system. It does everything I need it to do.

BEST SOFTWARE COMPANY TO WORK WITH

Pros:

EASE OF USE, CLEAR AND CONCISE, FAST, TECH ASSISTANCE

Cons:

NOT MUCH.

AWESOME

Comments: EASY TO USE AND TRAIN WITH. THE PHARMACY OPERATION COULD MANAGED BY JUST ONE EMPLOYEE.

Pros:

EASE OF USE AND SIMPLICITY- ABLE TO PULL PATIENT'S INSURANCE INFORMATION FROM ONLINE. GREAT TECHNICAL SUPPORT AT ANYTIME. EASY TO TRAIN NEW EMPLOYEES WITHOUT HASSLE

Cons:

WINPHARM ICON DISAPPEARING FROM THE DESK TOP OR NOT WORKING AT TIMES. OVERALL I AM SATISFIED WITH THE SERVICE I'M GETTING AT THE MOMENT.

SIMPLE TO USE, LOW MONTHLY FEES, AND LOW UP FRONT COST. GREAT CUSTOMER SUPPORT AS WELL

Pros:

VERY EASY TO LEARN AND IF I HAVE ANY QUESTIONS LOGAN AND THE CREW ARE THERE WITH THE ANSWER. MY UP FRONT COST AND MONTHLY FEES WERE MUCH LOWER THAN THE BIG NAME SOFTWARE VENDORS AND WINPHARM HAS BASICALLY THE SAME FEATURES FOR 1/2 THE COST OR LESS. USING DATASCAN WAS A NO BRAINER FOR US. THEY GOT US UP AND RUNNING AS A NEW PHARMACY AND WE PLAN TO STAY WITH THEM AS WE EXPAND.

Cons:

THERE IS NOTHING THAT I ABSOLUTELY DO NOT LIKE ABOUT THE SOFTWARE. HOWEVER THERE ARE ALWAYS THINGS THAT WOULD SUIT SOME OF US A LITTLE BETTER. WE ARE A SPECIALTY PHARMACY AND DISPENSE A HIGH VOLUME OF NARCOTICS. IT WOULD BE A TIME SAVER IF WINPHARM WAS ABLE TO SEAMLESSLY CHECK OUR STATES PDMP WHILE FILLING NARCOTICS.

WINPHARM, ON A 5 STAR SCALE THESE GUYS GET 10 STARS FROM US

Comments: The technical support/customer service is number 1 as far as I'm concerned and compared to other software vendors that I've dealt with over a 17 year span. The techs are polite, friendly, and answer the phones in seconds. 99.5% of issues are resolved the same day within hours, the other 0.5% the following day. I should note that I have been a satisfied Datascan customer for over 10 years and they make improvements to the software constantly. I think that the Winpharm program is excellent in it's layout, ease of use, and dependability. People who have never worked with Winpharm learn the software pretty quickly. The program updates automatically, so it's always up to date and that makes my life easier. In our store Winpharm is linked with the POS, also from Datascan, and gives us additional features that make the everyday tasks a snap, or a click, such as viewing which Rx's were picked up and customer signatures. -Pros:
*Speed of Rx filling process and ease of use.
*Stable Platform.
*Datascan Staff.
*Price. -Cons:
*Can't think of anything right now -Overall:
*Great Program
*Highly Recommended

AMAZING

Pros:

Its an amazing software ...very easy to use and a very powerful back end repotting system, very helpful staff and friendly, and all custom programs are done so good and perfect

Cons:

its a bit old looking...it needs a nicer fresh fancy lookbut it is very up-to-date in the entire program