--- description: Discover the benefits and disadvantages of eClinicalWorks. Learn the software price, see the description, and read the most helpful reviews for UK business users. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: eClinicalWorks Pricing, Cost & Reviews - Capterra UK 2026 --- Breadcrumb: [Home](/) > [Electronic Medical Records Software](/directory/20028/electronic-medical-records/software) > [eClinicalWorks](/software/120360/eclinicalworks) # eClinicalWorks Canonical: https://www.capterra.co.uk/software/120360/eclinicalworks Page: 1 / 17\ Next: [Next page](https://www.capterra.co.uk/software/120360/eclinicalworks?page=2) > eClinicalWorks is a cloud-based EHR solution offering healthcare providers patient engagement, billing, and value-based care support. > > Verdict: Rated **3.3/5** by 395 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses eClinicalWorks? We offer innovative, customizable solutions for every setting, including primary care offices, ambulatory surgical centers, health centers, hospitals, and mobile clinics, and more than 50 specialties. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **3.3/5** | 395 Reviews | | Ease of Use | 3.3/5 | Based on overall reviews | | Customer Support | 2.8/5 | Based on overall reviews | | Value for Money | 3.0/5 | Based on overall reviews | | Features | 3.4/5 | Based on overall reviews | | Recommendation percentage | 60% | (6/10 Likelihood to recommend) | ## About the vendor - **Company**: eClinicalWorks - **Location**: Indianapolis, US - **Founded**: 1999 ## Commercial Context - **Starting Price**: US$449.00 - **Pricing model**: Per User - **Pricing Details**: eClinicalWorks offers three main pricing plans: 1. EHR only plan at $449/provider/month with no start-up costs, which includes a range of features such as EMR, patient portal, e-prescribing, and 24x7 support; 2. EHR with Practice Management at $599/provider/month with similar features as the EHR only plan but also includes practice management functionalities; 3. Revenue Cycle Management (RCM) as a Service at 2.9% of practice collections, with various billing services and support included. The pricing plans emphasize no start-up costs, maintenance, 24x7 support, and other added features like disaster recovery solutions and unlimited free webinars/videos. Additional training and implementation fees may apply based on the size of the practice. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise) - **Supported Languages**: English - **Available Countries**: United States ## Features - Accounts Receivable - Appointment Management - Appointment Scheduling - Charting - Claims Management - Claims Scrubbing - Coding Assistance - Compliance Tracking - Customisable Templates - Decision Support Systems - E-Prescribing - EHR/EMR Integration - EMR/EHR - Electronic Payments - For Medical Purposes - HIPAA Compliant - Insurance Eligibility Verification - Inventory Management - Lab Results - Medical Billing - Medication Management - Multi-Location - Patient Engagement Software - Patient Intake - Patient Monitoring - Patient Portal - Patient Records Management - Patient Scheduling - Payment Processing - Physician Scheduling - Practice Management - Reminders - Remote Treatment Planning - Reporting & Statistics - Reporting/Analytics - Revenue Management - Secure Messaging - Self Service Portal - Video Conferencing - Voice Recognition ## Integrations (2 total) - Sunoh - healow Genie ## Support Options - Email/Help Desk - Phone Support - 24/7 (Live rep) ## Category - [Electronic Medical Records Software](https://www.capterra.co.uk/directory/20028/electronic-medical-records/software) ## Related Categories - [Electronic Medical Records Software](https://www.capterra.co.uk/directory/20028/electronic-medical-records/software) - [Cardiology EMR Software](https://www.capterra.co.uk/directory/32561/cardiology-emr/software) - [Podiatry EMR Software](https://www.capterra.co.uk/directory/32617/podiatry-emr/software) - [Medical Transcription Software](https://www.capterra.co.uk/directory/30212/medical-transcription/software) - [Speech Recognition Software](https://www.capterra.co.uk/directory/30098/speech-recognition/software) ## Alternatives 1. [Fusion](https://www.capterra.co.uk/software/136876/pediatric-therapy-emr) — 4.3/5 (708 reviews) 2. [Carepatron](https://www.capterra.co.uk/software/195467/care-patron) — 4.4/5 (844 reviews) 3. [Alleva](https://www.capterra.co.uk/software/180899/alleva) — 4.5/5 (282 reviews) 4. [ModMed](https://www.capterra.co.uk/software/124590/ema) — 4.4/5 (363 reviews) 5. [Epic](https://www.capterra.co.uk/software/122278/epiccare-emr) — 4.4/5 (447 reviews) ## Reviews ### "ECW Review" — 5.0/5 > **Tiffany** | *2 July 2025* | Medical Practice | Recommendation rating: 9.0/10 > > **Pros**: It's very user friendly. I like that you can access both medical and admin information at the same time > > **Cons**: The inability to send in office messages attached to a patient's chart. I would like to be able to send a message to a provider regarding a patient and have it attached to the patients chart > > It's been very good. The system is easy to navigate and learn. They have an excellent training section. The help desk is very quick to respond anytime I've had an issue or a question. ----- ### "Not worth using" — 1.0/5 > **Joe** | *10 December 2025* | Health, Wellness & Fitness | Recommendation rating: 1.0/10 > > **Pros**: There have been few pros to ECW. The 1 thing i do appreciate is the patient portal is relatively easy to access for both the provider and the patient. > > **Cons**: I would describe ECW as being too "clicky." It takes multiple clicks to achieve simple tasks. Sending medications is a nightmare, doing something as simple as changing a pharmacy to send a medication takes 10 clicks. The interphase is simple not comparable to a larger network like Epic. The mobile app is a nightmare, dictation is slow. > > Negative. That's the way i would describe my experience. Having been a PA for the past 6 years, i can honestly say it has made my job harder. ----- ### "Eclinical Works" — 5.0/5 > **Tabatha** | *15 January 2026* | Health, Wellness & Fitness | Recommendation rating: 10.0/10 > > **Pros**: I liked that eClinicalWorks centralizes patient records, scheduling, and documentation in one system, which helps streamline daily workflows. > > **Cons**: The system can feel complex at times, and some features require additional training to use efficiently. Navigation can be challenging, and certain workflows are not as intuitive as they could be. > > Overall, my experience with eClinicalWorks was positive. It offers comprehensive tools for managing patient records and clinical workflows, though there is a learning curve. ----- ### "Eclinical works review" — 5.0/5 > **Adrian** | *30 March 2025* | Medical Practice | Recommendation rating: 7.0/10 > > **Pros**: Patient Portals, Automated Task box and appt scheduling > > **Cons**: Expensive and poor customer service and issues with connections > > I enjoyed the software speed and efficiency as well as the ease of use when training new users ----- ### "Worst EHR EVER" — 1.0/5 > **Candice** | *2 January 2025* | Hospital & Health Care | Recommendation rating: 0.0/10 > > **Pros**: They are cheaper then most\! There are not many pro's been with them since 2012. > > **Cons**: Ecw have no idea what they are doing there updates make work for providers and nurses, they NEVER FIX THE ISSUES always responding with the stupidest responses there are units of measure, and documentation needed for PGIP and insurance audits ECW operated with alot of IT'S not once has there updates been making it about medical updates, the worst EHR\! ----- Page: 1 / 17\ Next: [Next page](https://www.capterra.co.uk/software/120360/eclinicalworks?page=2) ## Links - [View on Capterra](https://www.capterra.co.uk/software/120360/eclinicalworks) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data