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What is eClinicalWorks?

eClinicalWorks offers powerful and customizable cloud-based EMR software to healthcare providers. The software is designed to streamline clinical workflows, reduce administrative burden, and enhance patient care. Scribe is an AI-powered speech-to-text documentation tool that saves time and enhances accuracy by automatically populating patient data into the EMR. The platform also supports bots that can automate repetitive tasks, freeing up providers' time to focus on patient care.

Who Uses eClinicalWorks?

We offer innovative, customizable solutions for every setting, including primary care offices, ambulatory surgical centers, health centers, hospitals, and mobile clinics, and more than 50 specialties.

eClinicalWorks Software - PRISMA - Health Information Search Engine
eClinicalWorks Software - Progress Note
eClinicalWorks Software - eClinicalWorks Scribe
eClinicalWorks Software - EHR accessible on any device: tablet, desktop, or mobile
eClinicalWorks Software - Value-Based Care

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Reviews of eClinicalWorks

Average score

Overall
3.3
Ease of Use
3.3
Customer Service
2.8
Features
3.3
Value for Money
3.0

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Knott
Knott
Cardiovascular Research Supervisor in US
Verified LinkedIn User
Hospital & Health Care, 5,001–10,000 Employees
Used the Software for: 2+ years
Reviewer Source

eClinicalWorks is my personal favorite eMR for medical practices

5.0 5 years ago

Comments: This is a much less cumbersome software than that used in other offices.

Pros:

I like the search patient feature - if two patients have the same or similar names, it alerts you. It would be easy to click on the wrong patient in error. All the chart documents are organized intuitively so it is very easy to find a specific document you are looking for. Also, as soon as you pull up the patient, it shows the date of the last visit and date of the next upcoming visit. Also, printing is smooth and no trouble to set up.

Cons:

The progress notes are semi-prepopulated, which could lead to information getting into the note that you did not intend to.

Verified Reviewer
Verified LinkedIn User
Hospital & Health Care, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Outpatient charting,

4.0 2 months ago New

Comments: As stated above, many years ago used the software when a family practice was switching from paper to EMR. There was not a good way to do this and wish there was. However the software itself was easy to use and learn. Love the interface ability and secure messaging for patients.

Pros:

Ability to integrate with other clinics and facilities. Team learned it quickly.

Cons:

Not as many features as Epic or Cerner, however feel works well for outpatient practice. First used with transition to EMR from paper records and wish there had been a more efficient way to do.

Anna
Manager in US
Medical Practice, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source
Source: SoftwareAdvice

Poor training, Horrible customer service, very expensive monthly fee, incomplete set up

1.0 last week New

Comments: it's been a battle from day one, starting with their un-organized and poor training week for physicians and staff, having incompetent trainer, charging for a trainer who's knowledge base was zero, forcing clients to pay for trainers air fair even if their BAD, they will

Pros:

patient scheduling is good, we were told reports are great but it was not at all good or user friendly.

Cons:

No upper management, no one is there if you have complains, you're on your own. During the demo they promise you the moon and the stars but deliver nothing

Henry
CSR Supervisor in US
Medical Practice, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

eClinical works work just fine

4.0 2 months ago New

Pros:

it is friendly using and can get support

Cons:

need to create a ticket for support then wait for a call, will be better just to call and start resolving

Melissa
RN in US
Hospital & Health Care, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Okay system for smaller practices

4.0 2 months ago New

Comments: It was workable for a small office, but I would prefer spending more money on something that is more functional with large healthcare system communication and records access.

Pros:

It’s not super fussy, and you’re able to set it up for use along with other systems.

Cons:

It’s not a super intuitive system, a little clunky in its navigation, and I often question how to perform certain functionalities.