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Kommo logo

Kommo

Kommo Overview:

What is Kommo?

Kommo is the world’s first messaging-powered conversational CRM built for small and medium-sized businesses that sell through WhatsApp, Instagram, Facebook Messenger, email, and other channels.

It centralizes customer conversations in a unified inbox, helping sales teams manage leads, automate follow-ups, and track deals across customizable sales pipelines.

With advanced automation, AI-powered tools, multichannel communication, analytics, and sales forecasting, Kommo streamlines workflows, improves conversion rates, and accelerates revenue growth through messaging-based sales.

Who Uses Kommo?

Built for SMBs and sales teams that generate leads through messaging apps and social media, and need a conversational CRM to automate follow-ups, manage pipelines, and close deals faster.

Where can Kommo be deployed?

Cloud-based
On-premise
Kommo Software - Customizable pipeline is easy to learn and navigate. It's refreshed in live time, so you're always up-to-date.
Kommo Software - Lead cards store all the interaction happening with the lead, and custom fields will help you store all the relevant data about contacts, company, and more.
Kommo Software - Quick and intuitive Salesbot builder will help you in getting your own chatbot in no time. Save time and effort by getting rid of repetitive tasks and providing 24/7 communication line with your business.
Kommo Software - Automate the routine and boost your sales team productivity. Less boring tasks - more valuable input from your salespeople.
Kommo Software - Take your business with you wherever you go. Our mobile app is capable of lead tracking, calls, sending emails and much more.
View 6 more

Overall rating

See all reviews
Based on 187 reviews
4.3
Write a Review!

Reviews sentiment

Positive
84%
Neutral
8%
Negative
7%

Starting Price

US$15.00
Per User, Per Month

Free trial

About the vendor

  • QSOFT
  • Located in San Francisco, US
  • Founded in 2004

Kommo support

  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Argentina, Australia, Bahamas, Belgium, Belize

Countries available

Countries where the product is available. Note: Customer support may not be accessible in that country.

  • Argentina
  • Australia
  • Bahamas
  • Belgium
  • Belize
  • Bolivia
  • Brazil
  • Canada
  • Chile
  • Colombia
  • Costa Rica
  • Croatia
  • Czechia
  • Denmark
  • Dominican Republic
  • Ecuador
  • Egypt
  • El Salvador
  • Estonia
  • Falkland Islands
  • Finland
  • France
  • French Guiana
  • Germany
  • Guatemala
  • Guyana
  • Honduras
  • Hungary
  • India
  • Indonesia
  • Ireland
  • Italy
  • Jamaica
  • Latvia
  • Lithuania
  • Mexico
  • Morocco
  • Netherlands
  • New Zealand
  • Nicaragua
  • Nigeria
  • Norway
  • Panama
  • Papua New Guinea
  • Paraguay
  • Peru
  • Poland
  • Portugal
  • Romania
  • Russia
  • Saudi Arabia
  • Singapore
  • Slovenia
  • South Africa
  • Spain
  • Suriname
  • Sweden
  • Switzerland
  • Türkiye
  • United Arab Emirates
  • United Kingdom
  • United States
  • Uruguay
  • Venezuela

Languages

English, Indonesian, Portuguese, Russian, Spanish

Languages

Languages that the product is available in.

  • English
  • Indonesian
  • Portuguese
  • Russian
  • Spanish
  • Turkish

Features of Kommo

  • Activity Dashboard
  • Alerts/Notifications
  • Appointment Scheduling
  • Auto-Dialer
  • CRM
  • CRM Integration
  • Calendar Management
  • Calendar/Reminder System
  • Call List Management
  • Campaign Management
  • Client Tracking
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Contact Database
  • Contact Management
  • Contract/License Management
  • Customer Database
  • Customisable Reports
  • Customisable Templates
  • Customizable Fields
  • Dashboard
  • Data Import/Export
  • Data Visualisation
  • Document Management
  • Document Storage
  • Email Management
  • Email Marketing
  • Email Templates
  • Engagement Tracking
  • Forecasting
  • Interaction Tracking
  • Lead Capture
  • Lead Distribution
  • Lead Generation
  • Lead Management
  • Lead Nurturing
  • Lead Qualification
  • Lead Scoring
  • Lead Segmentation
  • Live Chat
  • Marketing Automation
  • Membership Management
  • Mobile Access
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Language
  • Opportunity Management
  • Performance Management
  • Performance Metrics
  • Personalisation
  • Pipeline Management
  • Predictive Analytics
  • Prioritisation
  • Process/Workflow Automation
  • Project Management
  • Referral Tracking
  • Reporting & Statistics
  • Reporting/Analytics
  • Sales Approval
  • Sales Forecasting
  • Sales Pipeline Management
  • Sales Reports
  • Scheduling
  • Search/Filter
  • Segmentation
  • Shared Contacts
  • Social Media Integration
  • Target Account Identification
  • Task Management
  • Template Management
  • Third-Party Integrations
  • Visual Analytics
  • Workflow Management

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Capterra verified reviews for Kommo

Overall rating

4.3
Based on 187 reviews
Write a Review!

Filter reviews (187)

Most Helpful Most Recent
Diego
SEO in UK
Verified LinkedIn User
Accounting, Self Employed
Used the Software for: 1-5 months
Source: GetApp

"Customer service is EXTREMELY POOR"

15 March 2024
3.0
The website's Customer service is extremely slow. Yesterday, I spent three hours trying to solve a bot problem, only to end up without a solution. This demonstrates a lack of consideration for customers who rely on the system to function properly. The standard of service is very limited. Firstly, when opening a ticket, the agent, who lacks access to the system for a detailed analysis, requests screenshots and then attempts to solve the problem through trial and error. This can take two hours or more between sending the screenshots and attempting reconfiguration. Subsequently, the case is forwarded to technical support, which may add another 40 minutes just to request your ID before effectively starting to work on resolving the issue. Thus, any inconvenience means facing hours of attempting to resolve it. The customer service system is poor. If I had known, I would have chosen another platform.
Pros:
The system's proposal is good, as it offers a bot as a way to contact all clients across various platforms simultaneously. However, the bot never works for me, which is the feature I needed the most.
Cons:
The website's Customer service is extremely slow. Yesterday, I spent three hours trying to solve a bot problem, only to end up without a solution. This demonstrates a lack of consideration for customers who rely on the system to function properly.
Reviewer Source

QSOFT Response

22 August 2025

Hi Diego, Thank you for sharing your feedback. We’re glad to hear that you see value in Kommo’s approach to unifying client communications, but we’re sorry that your experience with our bot and customer service did not meet your expectations. Feedback like yours is very important, as it helps us identify areas where we need to improve our platform and support processes. Our commitment is to continue evolving Kommo to provide a more reliable and efficient experience for all users. Thank you again for taking the time to share your thoughts. Best regards, Kommo Team

Vigdalia
U.S. Immigration Court Case Manager in Colombia
Legal Services, 51–200 Employees
Used the Software for: 6-12 months

"Kommo has no secrets!"

22 March 2024
4.0
I consider my experience to have been satisfactory overall so far. I would like to have the option to send voice messages in the future to feel more satisfied.
Pros:
I like that Kommo has everything in one tool, for instance: CRM, leads, sales, contacts, and so on.That's an advantage because I can manage all my tasks with it, and it also records all the information when serving clients so we can check it whenever we need it.
Cons:
One thing that I like least about Kommo is that I can't send voice messages through it, and that's a little annoying.
Reviewer Source

QSOFT Response

22 August 2025

Hi Vigdalia, Thank you for sharing your feedback! We’re glad to hear that you’re finding Kommo useful for managing your tasks and keeping all communications in one place. We also appreciate your suggestion regarding voice messages. Feedback like yours helps us understand what our users need and guides us in improving the platform. Thanks again for your kind words! Best regards, Kommo Team

João Pedro
SRE in Brazil
Real Estate, 1,001–5,000 Employees
Used the Software for: 1-5 months

"All-in-one CRM that shines for messenger-based sales"

13 January 2026 New
5.0
Overall, it’s been a positive experience. Once the initial setup is done, Kommo becomes a solid day-to-day tool for organizing leads, tracking progress in the pipeline, and keeping all communication history tied to the contact. It’s especially strong for teams that rely heavily on messaging to sell and support.
Pros:
Kommo makes it really easy to manage leads and conversations in one place, especially when you’re working with WhatsApp/Instagram/other messengers. The pipeline + automation setup is straightforward, and it helps keep follow-ups consistent without losing context.
Cons:
Some configurations take time to get right (especially automations and integrations), and the learning curve can feel a bit steep at the beginning. A few areas could also be more intuitive for first-time users.
Reviewer Source
Iago
Vetore comunicação in Brazil
Computer & Network Security, Self Employed
Used the Software for: 1-5 months

"Efficient and User-Friendly CRM for Sales and Communication"

12 January 2026 New
5.0
Overall, my experience with Kommo has been positive. It is a practical and efficient CRM that helps centralize communication, organize leads, and improve follow-up processes. The platform is easy to use once you get familiar with it, and its automation and messaging integrations add real value to daily sales and communication tasks.
Pros:
What I liked most about Kommo is its intuitive and user-friendly interface, which makes it easy to manage leads and track conversations in one place. The automation features help streamline follow-ups and save time, while the integration with messaging apps allows for more direct and efficient communication with clients.
Cons:
What I liked least about Kommo is that some advanced features have a learning curve and require time to fully configure. Additionally, customization options can feel limited in certain workflows, and the pricing may be a bit high for small teams or individual users.
Reviewer Source
Daniel
CEO in Brazil
Internet, Self Employed
Used the Software for: Free Trial

"My Experience with KOMMO From Brasil"

8 January 2026 New
5.0
Pros:
The Easy way to organize my leads on sales funnel and The possibility to move The leads through The CRM
Cons:
Somethings were not intuitive, sometings I needed to take time to find it. There were some bugs with the WhatsApp API
Reviewer Source

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