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What is Paychex Flex?

Paychex Flex is an all-in-one Payroll & HR solution that you can build on as your business grows or changes. Use it to run payroll and integrate your HR administration, retirement, and insurance management with service the way you want it, and our expert knowledge of the regulations that could affect your business. Get 6 months of free payroll processing & free W2's for a limited time. Click the link to get the details.

Who Uses Paychex Flex?

Choose the right level of technology and support for your business now — while keeping the ability to grow as your needs change.

Paychex Flex Software - Paychex Flex Dashboard
Paychex Flex Software - Paychex Flex Payroll Center

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Reviews of Paychex Flex

Average score

Overall
4.2
Ease of Use
4.2
Customer Service
3.9
Features
4.1
Value for Money
4.0

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Katrina
Katrina
Human Resources Generalist in US
Verified LinkedIn User
Hospital & Health Care, 10,000+ Employees
Used the Software for: 1+ year
Reviewer Source

Paychex Flex is great for completing payroll

4.0 last year

Comments: I appreciate being able to check on the 401(k) and have the money go straight into employee accounts, saving time and effort. Since insurance coverage is now related directly to who has enrolled in which plans, processing payroll has become much more efficient.

Pros:

From either the employer's or employee's perspective, the website couldn't be simpler to use. Filters and stored views make it easy to customize your payroll experience based on your current needs.

Cons:

Over the years, I've seen a few different specialists. Obviously, not everyone has the same potential. When my allocated person hasn't been able to help me, I've found that the online chat staff is quite responsive and helpful.

Shanel
Human Resources in US
Real Estate, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

CRCD Partners PAYCHEX review

4.0 4 months ago

Comments: This is my 1st time working with PAYCHEX so I’m learning something new everyday. Overall I would describe my experience as FAIR. I need to spend more time learning about the system, take more trainings to be able to make PAYCHEX work for me to be more efficient and effective for me

Pros:

Employee self sufficiency. The HR business partner feature. Our rep is extremely knowledgeable, helpful & relatable. It cost a little extra but the advise given is worth it & has helped me with terminations, leave absences, discipline issues, etc

Cons:

Some basic reports are not available. Ou Time & Attendance rep changes often & without prior notice or a reason for the change.

Charles
owner in US
Medical Practice, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Poor Experience - do not recommend

1.0 2 weeks ago New

Comments: Unfortunately I spent a year with Paychex and really wanted to have a good experience but the software is not intuitive, clunky. Additionally the staff made many errors which required dozens of hours of emails and phone calls over 4-5 months to correct.

Pros:

They paid my payroll and taxes onetime, unfortunately made many many errors that required months to correct.

Cons:

You are assigned an account advisor that you are never able to contact directly and must play voice-tag when you have questions. When I am calling, I am spending the time to get an immediate answer and the process gets dragged out much longer than necessary. If you want an immediate answer, you are then put on hold to speak to the next available agent. Since they are not as familiar with your account, in my opinion, there is a higher risk that you will receive an incorrect answer which happened to me on multiple occasions which made undoing the correction even worse. Additionally, sometime the user may need to speak with a Payroll Specialist and othertimes a Time & Attendance specialist. Unfortunately, many issues that arise require evaluation in both of these areas [say a staff member does not get credited appropriately for time off, etc] and one specialist cannot see what the other one sees.

Rachel
Sr Payroll Manager in US
Information Technology & Services, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Sr Payroll Manager

4.0 2 weeks ago New

Comments: Over all I like Paychex because it very user friendly and simple. there isn't a lot of complex configurations

Pros:

Simple processing. The platform is more for lower volume companies. Not really intuitive but very user friendly

Cons:

Customer service. The reps are not very helpful at times because to retain the knowledge and skills necessary to address complex issues or system config questions.

SHAMIKA
DRIVER in US
Hospitality, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

QUICK AND EAY

5.0 2 months ago New

Comments: IT EASY AND CONVIENT TO LOOK AT MY HOURS AND PAY RIGHT ON MY PHONE INSTEADE OF GOING TO THE OFFICE

Pros:

EASY TO NAVIGATE THROUGH AND GET NOTIFICATIONS TO NAVIGATE THRUGHT THE APP

Cons:

THE APP SHOULD BE A COLOR I CAN FIND EASILY

Octavia
Designer in US
Design, Self Employed
Used the Software for: 1+ year
Reviewer Source

Only efficient on a newer phone

3.0 4 weeks ago New

Comments: While it allows for an employee to easy clock in, out, go on meal, break and more, it has connectivity issues.

Pros:

It can be an easy and efficient way for an employee to be able to clock in & clock out from wherever at the location. It allows for you to tally your hours, view your paychecks, and overall ease of use.

Cons:

It has trouble logging in on older devices. It works best on a newer phone and even a phone a few years behind may only easily log in half of the time.

Eric
CFO in US
Hospital & Health Care, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source

Old School Payroll

1.0 last month New

Comments: The process I inherited had people filling out and signing timesheets manually. It was terrible.

Pros:

Not much, I suppose it was inexpensive and does not change very much from year to year.

Cons:

Lack of innovation, the technology seemed like it was from decades ago.

Francesco
Full time instuctor in US
Health, Wellness & Fitness, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Mid tier payroll

3.0 2 weeks ago New

Comments: It's okay, its not my favorite time and attendance scorecard system, they do make the information and language straightforward however there are better options on the market for a more fluid and user enhanced experience.

Pros:

It is easy to use, straightforward, simple, and has a native iPhone compatible app.

Cons:

The app is slow, sometimes the changes are not fully reflected, time and attendance cards require a few redundant button pushes in order to save a change.

Jamie
Maintenance Manager in US
Construction, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

Paychex flex recommended

5.0 4 weeks ago New

Comments: Overall I’d say it’s reliable and user friendly. I’d recommend to other companies. This program / app offers employees many benefits.

Pros:

It’s very easy to use and navigate. The app is user friendly.

Cons:

It prompts a 2-step verification txt even on devices that have been selected to be remembered.

Angela
Office Manager in US
Hospital & Health Care, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Paychex review

3.0 4 weeks ago New

Comments: It was mediocre depending on the area that you were using

Pros:

The ease of using the reports and turning payroll numbers in.

Cons:

I did not like the customer service and there was a lot of errors

Kelly
Office manager in US
Veterinary, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Office manager

5.0 5 months ago

Comments: Now that I understand the reports and ease of use I really enjoy doing payroll.

Pros:

East to use. Dashboard has everything I need.

Cons:

Not a flex problem but having to reinvite staff multiple times until they register.

Allison
President in Canada
Pharmaceuticals, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

One stop shop

4.0 2 months ago

Comments: Fantastic product. Consumer service is excellent as well

Pros:

Flexibility, ease of use, all in 1 place

Cons:

Not much I don't like. Product speaks for itself

Jessica
Office Manager, Billing Specialist in US
Alternative Medicine, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Great time tracking software

5.0 6 months ago

Comments: Employees immediately appreciated the ease of clocking in and out using the Time Clock. With features like biometric login and mobile app integration, employees could quickly clock in from anywhere, at their desks, on the job site, or working remotely. This flexibility significantly improved the accuracy of time tracking, as employees no longer had to rely on remembering to clock in manually.

Pros:

The customer service when we need guidance on using the software or need assistance with any errors that need correcting.

Cons:

Sometimes it is not clear or seems impossible to correct time-clock errors efficiently.

Dario
Program Associate in US
Nonprofit Organization Management, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Dependable, One Stop Shop for Tracking Employment Info

5.0 5 months ago

Comments: Overall, Paychex Flex made it easy to submit hours, submit time off requests and view pending ones, as well as look up vital employment salary and benefits information - all in a secure, online form. It has saved time and spared my supervisors many questions over years.

Pros:

It was easy to view paystubs, submit time off requests, and get a snapshot of important employment milestone dates.

Cons:

None. It performed its functions exceptionally well.

Jolly
Data Associate in Denmark
Information Technology & Services, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

Practical guidance for leaders inspiring change.

5.0 6 months ago

Comments: Free demo available. Excellent customer service and security.

Pros:

Paychex Flex came to my rescue when we needed it most. It ensures accurate and timely payment, compliance with tax laws and regulations and security of our data. It has made things simple leveraging HR experience for our experts.

Cons:

This software has helped us solve many different challenges and improve numerous workflows. No challenges encountered.

Erinn
Client Service Specialist II in US
Accounting, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Paychex is a great source to use for a business!

5.0 4 months ago

Comments: Overall Paychex Flex is a great source to run payroll. They file all tax filings and the costumer service if good. They also have tons of reports and very nice reports compared to some other platforms.

Pros:

What I like most about Paychex Flex is that payroll is easy to to run and the site is pretty user friendly and it has everything you need all in one platform.

Cons:

There is nothing I really dislike about paychex.

Nathalie
Nathalie
Account Manager in US
Verified LinkedIn User
Financial Services, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Paychex Flex -- A Payroll Must-Have

5.0 last year

Comments: Overall, I really like Paychex Flex. Even when I have an issue, I am able to call and speak with an agent who can resolve my issue. Their agents are very courteous and professional. They're even able to get everything squared away on just one call. They have excellent Customer Service and I really like the online portal. I would definitely recommend Paychex Flex to employers.

Pros:

The ease and convenience of the online access was great. it just made clocking-in and out, and keeping track of time so easy for me. I loved being able to see my total amount of worked hours approved by management for the next payroll cycle. Having an online portal which allows you to access your payroll time and your documents (pay stubs, W-2, etc...) all from one place, is a huge life-saver.

Cons:

Sometimes it will lock you out of your account. When you change/update the phone number on your account, it saves it to your online profile but for some reason it doesn't update their verification log. This means that when you attempt to login from your new phone and the system doesn't recognize it, it will naturally attempt to verify your identity, but unfortunately it attempts to send the verification text/call to the old phone number instead of the new one, despite having updated your account details online already.

JILLIAN
OFFICE MANAGER in US
Automotive, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

BEST DECSION

5.0 11 months ago

Comments: PAYCHEX IS OVERALL AN AMAZING SOFTWARE. ITS CONVIENENT AND AVAILABLE TO VIEW PREVIOUS FILES AND W2 AT THE BEGINNING OF THE YEAR!

Pros:

PAYCHEX HAS BECOME ONE OF THE BEST SOFTWARE SYSTEMS WE HAVE. VERY USER FRIENDLY FOR NOT ONLY MANAGEMENT BUT EMPLOYEES AS WELL.

Cons:

IT WOULD BE BENIFICIAL IF THE PDF WOULD BE AVAILABLE AS SOON AS PAYROLL IS COMPLETED INSTEAD OF THE END OF THE WEEK.

Ann
Manager in US
Public Relations & Communications, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Good choice for payroll and HR management

5.0 2 months ago

Comments: This was the program used at a business where I was a senior manager. I used both sides of the service and never felt like it was difficult to use.

Pros:

This HR/payroll tool is easy to use for both the HR team and the users. It's very intuitive. Employees can easily update their own banking information and access their pto and pay stubs easily. It's also easy for office staff to make updates.

Cons:

Like so many office software programs, there are many opportunities to add services which really brings the price up. It costs more for training and benefit administration, and for time tracking. Make sure you look at the whole cost before you switch to it.

Aaron
Human Resources Manager in US
Building Materials, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Just Okay?

3.0 5 months ago

Pros:

I think one of the best features of Paychex Flex is the wide range of features it offers, including payroll processing, HR management tasks, and attendance tracking.

Cons:

There are some notable cons: The customer service is absolutely horrendous. It can take days to hear from your account manager. If you speak with a customer service representative, they always suggest contacting your account manager. The website was completely unusable when trying to process payroll. If you had to make any adjustments, it could take a day of just lagging since everyone else was using the website.

Caleb
Internal Audit Associate in US
Hospital & Health Care, 501–1,000 Employees
Used the Software for: 6-12 months
Reviewer Source

Paychex Flex Review

5.0 4 months ago

Comments: Paychex Flex as a desktop website and a mobile app works very well with keeping employee information and pay as portable and in the realm of ease of use. I think it integrates well for many companies, and is super simple to use compared to other systems

Pros:

Paychex Flex is very easy to use for employers and employees alike. It is one of the easiest payroll systems I've used to date.

Cons:

I didn't like the login issues, as I had one quite a bit.

Kristi
Office Manager in US
Pharmaceuticals, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Recommended

5.0 3 months ago

Comments: Overall I used this for a couple years and then changed jobs. During those couple years I liked this program

Pros:

Easy to use. Friendly reports process. Requesting time off, payroll,

Cons:

I don't really have any complaints on this.

Verified Reviewer
Verified LinkedIn User
Consumer Services, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

Easy all in one payroll platform

5.0 last year

Comments: I absolutely enjoy using it and love the simplicity of it and how easy it is for anyone to be able to navigate successfully without having to require any additional assistance

Pros:

The fact that you can use platform to complete approval of time, time clock, payroll processing, and scheduling time off. Which I feel prevents using multiple platforms which may cause issues with certain tasks possibly being able to be overlooked.

Cons:

I would just think that the price for the service could be a little lower and across the board for all features available

Radhamy
Assistant Transportation Manager in US
Paper & Forest Products, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Paychex Finfit is a Win

5.0 5 months ago

Comments: Overall I enjoy the access to all my pay related data. Plus access to assistance with my finances and budgeting via FinFit

Pros:

I love the easy view of all my stubs with pay after taxes. The user interface is straightforward and easy to navigate.

Cons:

I can’t see my annual pay and whether I get paid salary or hourly.

Alijah
Legal Assistant in US
Law Practice, 1,001–5,000 Employees
Used the Software for: 1+ year
Reviewer Source

I Wish My Company Still Used This Application

5.0 5 months ago

Pros:

I loved how simple and easy to use this application was. I was sad when my company let me know that we were going to switch to another application.

Cons:

There would be some glitches here and there but nothing that would last too long.