Who Uses This Software?

Professional Services Organizations and Embedded Services Teams who are investing in streamlining their operations related to how they run their services for maximum profit.

Average Ratings

16 reviews
  • Overall 4.5 / 5
  • Ease of Use 4 / 5
  • Customer Service 4 / 5
  • Features 4 / 5
  • Value for Money 4 / 5

Product Details

  • Starting Price US$20.00/month
  • Free Version No
  • Free Trial Yes
  • Deployment Installed - Mac
    Cloud, SaaS, Web
    Installed - Windows
    Mobile - iOS Native
    Mobile - Android Native
  • Training In Person
    Live Online
    Webinars
    Documentation
  • Support 24/7 (Live Rep)
    Business Hours
    Online

Vendor Details

  • Upland Software
  • https://uplandsoftware.com
  • Founded 2012

About Tenrox

Upland PSA is the only modern Professional Services Platform that redefines Services Automation with Sales Enablement and Customer Experience Management. It provides our customers with a robust feature set, to fuel every need of their Services Organization. With Timesheets & Expense automation, Resource and Project Management, Project Billing, Project Financials and built-in Analytics, Upland PSA helps our customers better plan, manage and optimize their resources and projects.

Tenrox Features

  • Billing & Invoicing
  • CRM
  • Client Portal
  • Collaboration Tools
  • Document Management
  • Portfolio Management
  • Project Management
  • Proposal Generation
  • Quote Management
  • Resource Management
  • Time & Expense Tracking

Tenrox Most Helpful Reviews

Our organization uses the software for project billing, employee time management and tracking.

Reviewed on 05/03/2018
Verified Reviewer
Proposal Writer
1,001-5,000 Employees
Used the Software for: 6-12 months
Reviewer Source 
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: The ease of use when entering hours for projects and employee time, makes it easy for all users regardless of skill level. The benefits of having knowledgeable personnel is a valuable asset to any organization.

Pros: Very easy to use with full support if we run into any problems. The training provided to all users is 24/7 and very easy to understand. The admin is always available that is assigned to each account, giving undivided support and considered a valuable member of our team. The admin assigned to my team is available for all out weekly team calls providing answers to questions and quick follow up when needed. Very engaging staff.

Cons: In terns of adding additional applications project management setup, it seems to be limited in terms of accessing. The available applications my not be accessible to everyone depending on the role in the organization. For employee time keeping, the use of the application is easy but still has limitations in terms of approving hours or seeing individual payroll information such as vacation, sick balances. This task is simply forwarded to Payroll so the functions seem to be duplicated on the internal payroll system in addition to entering in Tenrox.

An OK system for time entry - kludgy for management

Reviewed on 16/10/2018
Christopher S.
Developer
Information Technology & Services, 501-1,000 Employees
Used the Software for: 2+ years
Reviewer Source 
4/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: Time entry and time management for assignment of personnel to jobs

Pros: The time entry and management is meant for consultants, with jobs available by name rather than project number

Cons: It is difficult to extract information about time off and assignment for users. The reports are not user readable out of the box and have to be exported to Excel for further data manipulation which is a pain and should not be necessary.

Bumpy Start but We've Found Our Groove and Great Partner

Reviewed on 21/12/2016
Jonathan S.
Business Decision Support Manager
10,001+ Employees
Used the Software for: 1+ year
Reviewer Source 
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: We encountered some obstacles shortly after go-live that were unexpected, but the Tenrox team from support, services and development have really partnered with us to get everything working to meet our needs. Looking forward to further leveraging the tool through future software development.

Pros: Focused on and geared to help run professional services businesses

Cons: TPP is old, outdated, and not geared to meet the ever-changing business needs of today. Online Planner should resolve this.

Tenrox leads with Customer Service

Reviewed on 23/08/2016
Shannon J.
Resource Manager
Hospital & Health Care, 1,001-5,000 Employees
Used the Software for: 2+ years
Reviewer Source 
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: I've used Tenrox for a couple of years now through my job. Tenrox is an easy to use intuitive application that has enabled my organization to simplify our management of expense reporting and tracking timesheets.

Pros: Im able to cut time spent on data entry and invoicing while accelerating my processes for invoicing and expense reporting.

Intuitive interface that our users found easy to adopt

Reviewed on 16/08/2016
Tyler B.
Management Consulting, 201-500 Employees
Used the Software for: 1+ year
Reviewer Source 
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: This tool is flexible enough to function the way our organization does business. It has enabled us to better forecast expenses and resources with custom reports. In addition, project invoicing has been completely streamlined and we now have real-time access to invoice and budget data, which was lacking in our previous system

Pros: The mobile app is easy to use and allows us to capture detailed timesheets while on the road

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