--- description: Discover the benefits and disadvantages of New Relic. Learn the software price, see the description, and read the most helpful reviews for UK business users. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: New Relic Pricing, Cost & Reviews - Capterra UK 2026 --- Breadcrumb: [Home](/) > [RMM Software](/directory/31715/remote-monitoring-and-management-software/software) > [New Relic](/software/118128/new-relic) # New Relic Canonical: https://www.capterra.co.uk/software/118128/new-relic Page: 1 / 9\ Next: [Next page](https://www.capterra.co.uk/software/118128/new-relic?page=2) > New Relic is an observability platform offering monitoring, debugging, and AI tools to enhance a business's technology stack. > > Verdict: Rated **4.5/5** by 201 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses New Relic? Small to large businesses in the retail, healthcare, media and entertainment, startups, nonprofit, and public sector. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 201 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support | 4.2/5 | Based on overall reviews | | Value for Money | 4.0/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: New Relic - **Founded**: 2008 ## Commercial Context - **Starting Price**: US$10.00 - **Pricing model**: (Free version available) (Free Trial) - **Pricing Details**: Sign up for free access with our perpetual free tier and 100 GB/month of data ingest included. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Australia, Canada, China, Germany, India, Ireland, Japan, Netherlands, New Zealand, Singapore, Sweden, United Kingdom, United States ## Features - API - Access Controls/Permissions - Activity Dashboard - Alerts/Escalation - Alerts/Notifications - Anomaly Detection - Audit Trail - Availability Testing - Bandwidth Monitoring - Baseline Manager - Collaboration Tools - Continuous Deployment - Continuous Integration - Customisable Dashboard - Dashboard - Data Security - Data Visualisation - Debugging - Deployment Management - Diagnostic Tools - Drag & Drop - Event Logs - Graphical User Interface - IT Monitoring - Incident Management - Incident Reporting - Integrated Development Environment - Log Analysis - Log Collection - Multi-Language - Network Analysis - Network Monitoring - Performance Management - Performance Monitoring - Predictive Analytics - Query Analysis - Real-Time Monitoring - Reporting & Statistics - Reporting/Analytics - Resource Management - Root Cause Analysis - Search/Filter - Simple Network Management Protocol (SNMP) - Task Management - Third-Party Integrations - Threshold Alerts - Troubleshooting - Uptime Reporting - Workflow Automation - Workflow Management ... and 4 more features ## Integrations (142 total) - AWS AppSync - AWS CloudFormation - AWS CloudTrail - AWS Elastic Beanstalk - AWS Glue - AWS Identity and Access Management (IAM) - AWS IoT - AWS Lambda - AWS Personal Health Dashboard - AWS Step Functions - AlertOps - Amazon API Gateway - Amazon CloudFront - Amazon Connect - Amazon DocumentDB ... and 127 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [RMM Software](https://www.capterra.co.uk/directory/31715/remote-monitoring-and-management-software/software) ## Related Categories - [Application Performance Management Tools](https://www.capterra.co.uk/directory/30208/application-performance-management-software/software) - [Website Monitoring Software](https://www.capterra.co.uk/directory/10021/website-monitoring/software) - [Server Management Software](https://www.capterra.co.uk/directory/10019/server-management/software) - [Server Monitoring Tools](https://www.capterra.co.uk/directory/32713/server-monitoring/software) - [ALM Software](https://www.capterra.co.uk/directory/30525/application-lifecycle-management/software) ## Alternatives 1. [ManageEngine OpManager](https://www.capterra.co.uk/software/168854/manageengine-opmanager) — 4.6/5 (343 reviews) 2. [ManageEngine Applications Manager](https://www.capterra.co.uk/software/172323/manageengine-applications-manager) — 4.6/5 (273 reviews) 3. [N-central](https://www.capterra.co.uk/software/13803/n-central) — 4.2/5 (253 reviews) 4. [Site24x7](https://www.capterra.co.uk/software/168192/site24x7) — 4.7/5 (382 reviews) 5. [Datadog](https://www.capterra.co.uk/software/135453/datadog-cloud-monitoring) — 4.6/5 (369 reviews) ## Reviews ### "A Day in the Life with New Relic" — 5.0/5 > **Hamish** | *11 July 2026* | Textiles | Recommendation rating: 8.0/10 > > **Pros**: We've found New Relic to be pretty solid for monitoring our application's performance. It's helped us catch issues before they become major problems. The dashboards are customizable and make it easy to track key metrics. We've also used the alerting features to notify us of potential issues. > > **Cons**: One thing that's kind of annoying is the lack of detailed documentation for some of the more advanced features. We've had to take some time to figure out how to use certain tools, like the APM features. Not a huge deal, but it would be nice to have more resources available. > > I've had a solid experience with New Relic, regularly using it to monitor and optimize our application's performance. The tool provides a wealth of data and insights, making it easier to identify issues and implement fixes. Overall, it's been a valuable addition to our tech stack, earning a 4-star rating from me. ----- ### "Excellent End-to-End Observability Platform and Comprehensive and User-Friendly Monitoring Solution" — 5.0/5 > **Shiv** | *23 September 2026* | Banking | Recommendation rating: 10.0/10 > > **Pros**: Monitoring our whole stack is very good using New Relic. The feature I liked most about New Relic is its comprehensive observability platform. It provides real-time visibility into application performance, infrastructure, logs, and user experience through a single dashboard, making it easier to identify and resolve issues quickly. > > **Cons**: It's a nice tool and I never come across anything least likes. It's an excellent choice for enterprise applications. > > What I liked most about New Relic is how it simplifies performance monitoring and helps teams proactively detect issues before they impact customers. The dashboards and alerts provide valuable operational insights that support better decision-making. ----- ### "Server monitoring made easy" — 4.0/5 > **Verified Reviewer** | *29 August 2025* | Computer Software | Recommendation rating: 7.0/10 > > **Pros**: Very easy to setup and get installed, either directly using the agent or via Docker. The interface is simple to use. > > **Cons**: The pay as you go pricing continues to increase on at least a quarterly basis, which is a little annoying. ----- ### "Great tool for quickly monitoring performance across your infrastructure" — 4.0/5 > **Mark** | *23 October 2025* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: New Relic is great for quickly seeing trends and changes across databases and applications. It is easy to identify problems with performance or load and quickly get to the root cause or at least a step in the right direction to help solve your problem with your infrastructure. It can also be customised to pull in the relevant information. > > **Cons**: We did not find many drawbacks with New Relic aside from the cost which is a little high, it does exactly what it says in and a straightforward way while allowing for customisation. > > Overall,New Relic is easy to use straight off the bat, it can be easily integrated with other solutions and has easy to setup thresholds to provide alerting to the relevant people and teams. ----- ### "NewRelic - observability of the future" — 4.0/5 > **rahul** | *24 July 2025* | Retail | Recommendation rating: 8.0/10 > > **Pros**: Easy NRQL to to get data and prepare dashboards and view logs. Straightforward configurations to send application data to new relic. Lot of material available online to learn nuances of the tool > > **Cons**: Lack of detailed structure of what all types of data types available to store logs. If custom visualizations are developed, its only available to other users as 'Core' or 'full platform' and not to 'Basic user'. This increases the licensing cost. sometimes custom visualizations such as 'pathpoint' are prone to bugs and Not available to view. Need to have more documentation around Nerdgraphs and Mutations. > > easy to learn and configure for observability. Support is prompt and resolutions are provided. Lot of widgets available for different visualizations. ----- Page: 1 / 9\ Next: [Next page](https://www.capterra.co.uk/software/118128/new-relic?page=2) ## Links - [View on Capterra](https://www.capterra.co.uk/software/118128/new-relic) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data