Jitbit Helpdesk

Fantastic Self Host Helpdesk

Pros:

The pricing model for Jitbit self hosted makes the product exceptional value for money, made even better by the license being perpetual. With the backend being SQL this also allows for database level backups to be taken and managed, as well as 3rd party integration at database level. The interface is clean, and simple to use both from a tech and end user perspective. Unlike other helpdesk software on the markets the message thread is clean and easy to read. There is also a well build mobile application available.

Cons:

The reporting element of the helpdesk software is somewhat lacking in the number of reports which can be generated. These reports are also very rigid and allow little customisation.

Jitbit - The best Bang for the Buck!

Comments: Jitbit has provided me clear viability into my current workload for my team.
I am now able to create a strong business plan to grow my department, delegate the work efficiently , and allow me to interact with other lines of business without interrupting my day to day operations.

Pros:

Flexibility, speed and ease of use are what make this software the premier application for a Web based HelpDesk. There is hardly any delay when waiting for a ticket to come in, and with a robust rule structure you can quickly get the ticket to the right support rep with minimal downtime or delay for the user.

Cons:

There's not a lot because every time I find a challenge or a missing feature, the Jitbit team is quick to review and address it.

JitBit is both simple to use with many powerful and useful features

Comments: As an everyday user for the last four years, I've been pleased with its web interface. I don't use the respond-by-email feature much, but I know others use it a lot and are happy with it. I've also spent time using the API with Excel PowerQuery to build reports and views that aren't available through the web interface.

Pros:

I find it very easy to use with a simple but powerful user interface.

Cons:

I wish it had more project management and team collaboration features, but i understand that it's strength is as a ticketing system.

Jitbit Review

Comments: Not good overall, actually pretty terrible.

Pros:

Unfortunately, I can not think of anything.

Cons:

Biggest complaint was lack of support and almost impossible to reach someone directly when needed

The Stable and Dynamic Approach for Customer Help

Pros:

itbit Helpdesk has a focused and immediate form of reaching to clients and offering responses to the challenges they face.

Cons:

itbit Helpdesk is aggressive and quick to resolve the arising challenges.