Who Uses This Software?

We serve American small businesses with 1-100 employees, as well as accountants who offer payroll services in their practice for their clients.

Average Ratings

1,072 reviews
  • Overall 5 / 5
  • Ease of Use 4.5 / 5
  • Customer Service 5 / 5
  • Features 4.5 / 5
  • Value for Money 5 / 5

Product Details

  • Starting Price US$10.00/month
  • Pricing Details Basic Payroll base price $10/mo + $4 per employee
  • Free Version No
  • Free Trial Yes
  • Deployment Cloud, SaaS, Web
  • Training Live Online
    Documentation
  • Support Business Hours
    Online

Vendor Details

  • Patriot Software
  • http://www.patriotsoftware.com/
  • Founded 2002

About Patriot Payroll

Patriot Software offers online payroll to save you time and money. Made for USA small business owners with 1-100 employees. Choose the payroll option right for you:
Basic Payroll - base price $10/mo. + $4 per employee.
Full Service Payroll - Base price $30/mo + $4 per employee. You run payroll, but let us handle the payroll tax filings.
Free direct deposit, or print paychecks.

Patriot Payroll Features

  • 401(k) Tracking
  • Benefits Management
  • Check Printing
  • Direct Deposit
  • Multi-Country
  • Multi-State
  • Payroll Reporting
  • Self Service Portal
  • Tax Compliance
  • Vacation/Leave Tracking
  • W-2/1099 Preparation
  • Wage Garnishment

Suggested Products

Patriot Payroll Most Helpful Reviews

Patriot Payroll has great customer service and is easy to use!!

Reviewed on 16/02/2018
Tony B.
Executive recruiter
Construction, 501-1,000 Employees
Used the Software for: 2+ years
Reviewer Source 
Source: SoftwareAdvice
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: This is a very user-friendly and inexpensive way to get payroll done. This software has saved our company a lot of time and money. I would recommend this product to small and medium-size companies.

Pros: The customer support is very effective and made Implementation process very smooth. The process for logging employee hours and applying deductions are very easy to understand and straightforward. This product has a very user-friendly UI that is clean and very intuitive, this makes reporting very flexible. This is a cost effective solution for small companies as long as you do not need extensive job costing integration into an accounting system.

Cons: The direct deposit functionality is very restrictive at times and they require that the payroll is processed by Monday for it to be distributed to the employee's account on Friday. Patriot Payroll does use ADP as a third party to do the direct deposits. This doesn't really work well with our paperless environment. After you have entered hours you can not go back and correct any mistakes you may have made on a payroll deduction. This is frustrating at times. You have to delete the entire payroll, edit the deduction and then re-enter the payroll. This makes the software feel very clunky, an alternative would be to approve the payroll void the incorrect check and then re-run another payroll.

Vendor Response

by Michele on 20/02/2018

Tony, as of December 2018, we no longer use a third party to manage direct deposit. Everything is seamless and in our software. Did you know that if you are paying your employees by direct deposit, and have set them up with the free employee portal, no printing is necessary on your end? Employees can log in to their employee portal and download paystubs from their if needed, making your payroll paperless. :)

A low-cost Payroll service

Reviewed on 06/07/2018
Marshall M.
Owner / Solution Architect
Used the Software for: 1-5 months
Reviewer Source 
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Pros: It's one of the lower cost full-service payroll providers out there, and it has an attractive feel, and will appeal to business owners who are not full-time HR professionals. The dashboard is straightforward, decently uncluttered, and shows useful information at a glance, with the ability to quickly dive into more information as necessary. Running payroll is also relatively easy once everything is set up, and with full-service payroll, they will take care of all filings as well which is nice. The service is pay as you go, cancel anytime without penalty.

Cons: Running a payroll is a manual process, and when entering hours there doesn't seem to be a method for uploading a spreadsheet or any import process. For some businesses with many employees this would be tedious, unless you use their time tracking service as well (at an additional fee). They offer additional services, which may appeal to some businesses, such as accounting, but unfortunately they leave those menus intact regardless of if you have the product or not. The result was that as I learned the product, I often found myself on screens that unhelpfully said I don't have a subscription for this. In my opinion those options are cluttering up space, I don't need a constant reminder for a service I don't need. The only reason it is there is for gratuitous upsell, which doesn't help user experience. The biggest con for me, and the reason I ultimately chose another service, is the setup process. While I'd imagine it wasn't necessary difficult, it was overly complex, and involved printing documents, scanning, initialing, and steps other services don't require (or simplify) for setting up services such as Direct Deposit. Working with customer support felt like talking to a robot, not a human, who stood behind her curtain of company policies and couldn't engage in real conversation or sympathy for a frustrated customer. In 2018, we have enough robots to talk to, when we speak to a human they should really sound like one.

Great Software for the Price!

Reviewed on 09/10/2018
Vickey R.
Accounting Firm Owner
Financial Services, 2-10 Employees
Used the Software for: 6-12 months
Reviewer Source 
Source: SoftwareAdvice
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: Overall, Patriot Payroll works very well for my bookkeeping business and I would highly recommend them for other bookkeepers, small business owners, and nonprofits. I was using a very expensive full service payroll software that works inside of QBO...but had so many issues with them that when I switched to Patriot...it was a breath of fresh air! Their support was so much more "supportive" and being able to control the payroll transactions in QBO was wonderful! AND paying a fourth of the monthly fee of the "other" payroll software for better and more reliable software was nice too!

Pros: I use Patriot Software for all of my bookkeeping software because it is reliable and easy to use. It also cost a fraction of what other full service payroll software cost. Their Support staff is awesome and seems more knowledgable than the support reps I talked with my prior full service payroll provider. The payroll reports are easier to run and have the detail I need for my church clients. Setting up the unique compensation and taxes for churches is MUCH easier in Patriot also.

Cons: I don't like the journal entries (JE) Patriot automatically creates when you connect them to QBO. Better account mapping capabilities would solve that issue...but in the meantime I just turn off that feature and enter my own payroll JEs in QBO. I also don't like that I can't assign one employee to 2 or more different locations. You also can't assign more than one pay rate per employee. I have one client that is an employee of the church and of the church's preschool with different pay rates for both. Patriot helped me set up a work around...but it is not ideal. BUT even with these cons...I still love the software and am happy with their service.

What a life saver

Reviewed on 16/03/2017
William R.
Owner
Retail, 2-10 Employees
Used the Software for: 1+ year
Reviewer Source 
Source: SoftwareAdvice
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: Even with the check printing challenges, I love the service. Nothing is perfect. We have been with Patriot for over a year now and our experience has been very consistent. We moved from another payroll service that cost about the same but did far less and had issues several times a year. I feel Patriot Software is fair. Most of the time when companies of multi service options as "piece meal" solution, the company does this in order to maximize the appearance of low cost. With Patriot, it is not the case, in my opinion it is to allow business owners to pick what their company needs.

Pros: Easy to use web interface and good help functions if you need them. Quick service if you have questions with their chat help feature. Very knowledgeable staff every time I have spoken to them. Patriot offers many options to pick from in order to meet each business needs. System just works without issues. If you choose, they will file all of your forms for you and I think it is well worth it. The employee portal is a great tool that allows employees to access their information at any time without using any man hours.

Cons: The printing of checks is the biggest issue we have found. It does print well once you setup. Printer setup is a bit challenging. The second part of the check printing issue is when you print on check voucher laser checks, no matter how you setup, it really does not print info in the right areas. Also unsure why you have to enter a check number on the "print payroll" page in order to download the file to print check with. Check numbers are already printed on the checks.

Used it for a month, liking it so far.

Reviewed on 06/07/2016
Carol M.
Co-owner
Real Estate, 2-10 Employees
Used the Software for: 1-5 months
Reviewer Source 
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: Took me awhile to navigate everything, mostly because we've never employed anyone before. I needed help to get started and great customer service to get me through the process since I was unfamiliar with all that was needed. They took me from New Hire to setting up the payroll. You can print checks or write them out yourself. It's been pretty smooth.
Competitively priced.

Pros: It was pretty easy once I got all the forms from the employees and numbers I needed from the state and bank. PS is right their to help you. They don't send a bazillion e-mails but a check up once in awhile. I have only been using it for about a month but so far so good. I did have the advantage of a friend's experiences with other payroll software...she's been through 3 or 4 so far. So I didn't give those a try at all. They will run my 1099's and W-2's at the end of the year for me. We do need to request some services as they don't necessarily do them automatically. I've had great customer service and they patiently walk me through everything when I need it.

Cons: Sometimes it's hard to know where the online info is that I need.
The "check stub" gives the employee fees as well as the the employer contributions so I cut it in half. But that may be due to the fact that I write the checks instead of printing off a business payroll check.
I would like them to have an option just for commission. You have to put in some hourly thing (I put $1) and then you can put in commission later in the program. So it works, it's kind of like they worked for you for an hour and you paid them $500. Expensive looking hour. Everything is online ( I am a paper in hand person...) so some times I am not sure where to find what I am looking for. However, a walk-through is just a phone call away (a Pro).

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