United Kingdom Local product

OrderWise

What is OrderWise?

30 years established, OrderWise Business Management Software brings together your supply chain, order processing, stock management, financials and distribution processes into a single application held on a single database.

OrderWise can be scaled to meet the specific requirements of your business, allowing you to buy only the features you need and grow into the rest later. So whether you are a wholesaler, distributor, retailer, merchant, web trader or manufacturer, we have a solution for you.

Who Uses OrderWise?

OrderWise is a modular, scalable solution that is built to serve businesses of all sizes, industries and sectors.

Where can OrderWise be deployed?

Cloud, SaaS, Web-based, Windows (Desktop), Android (Mobile)

About the vendor

  • Wise Software
  • Located in Lincoln, UK
  • Founded in 1991
  • Phone Support
  • Chat

Countries available

Ireland, Isle of Man, Jersey, United Kingdom, United States

Languages

Danish, Dutch, English, Finnish, French and 5 others

OrderWise pricing

Starting Price:

Not provided by vendor
  • No free version

OrderWise does not have a free version.

About the vendor

  • Wise Software
  • Located in Lincoln, UK
  • Founded in 1991
  • Phone Support
  • Chat

Countries available

Ireland, Isle of Man, Jersey, United Kingdom, United States

Languages

Danish, Dutch, English, Finnish, French and 5 others

OrderWise videos and images

OrderWise Software - Class-leading ERP Softwar
OrderWise Software - Comprehensive System
OrderWise Software - Stress-Free Stock Control
OrderWise Software - ERP & WMS Solution
View 5 more
OrderWise video
OrderWise Software - Class-leading ERP Softwar
OrderWise Software - Comprehensive System
OrderWise Software - Stress-Free Stock Control
OrderWise Software - ERP & WMS Solution

Compare OrderWise pricing with similar products

OrderWise

N/A
Free Version
Free Trial
US$406.00/month
Free Version
Free Trial
N/A
Free Version
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Free Trial

Features of OrderWise

  • 3PL Management
  • API
  • Alerts/Notifications
  • Backorder Management
  • Barcoding/RFID
  • CRM
  • Cataloguing/Categorisation
  • Channel Management
  • Check-in/Check-out
  • Contact Database
  • Cost Tracking
  • Customer Database
  • Demand Forecasting
  • Email Marketing
  • Employee Management
  • Enterprise Asset Management
  • Financial Management
  • For Retail
  • Forecasting
  • Integrated Business Operations
  • Inventory Auditing
  • Inventory Control
  • Inventory Management
  • Inventory Optimisation
  • Inventory Tracking
  • Item Management
  • Kitting
  • Manufacturing Planning
  • Marketplace Integration
  • Order Entry
  • Order Fulfillment
  • Order Management
  • Order Tracking
  • Point of Sale (POS)
  • Procurement Management
  • Product Identification
  • Purchase Order Management
  • Purchasing & Receiving
  • Quality Management
  • Receiving/Putaway Management
  • Recurring Orders
  • Reorder Management
  • Reporting/Analytics
  • Returns Management
  • SEO Management
  • Sales & Operations Planning
  • Sales Forecasting
  • Sales Tax Management
  • Search/Filter
  • Shipping Management
  • Supplier Management
  • Supply Chain Management
  • Transportation Management
  • Warehouse Management
  • eCommerce Management

Alternatives to OrderWise

Cin7 is a highly configurable inventory management, and order management solution with best-in-class built-in EDI and 700 integrations. Learn more about Cin7
An open-source suite of integrated apps to manage CRM, PoS, Website, eCommerce, Sales, Accounting, Warehouse, HR, Marketing, and more. Learn more about Odoo
EVERYTHING (Acctng,CRM,Orders,Inv/WMS,Purch,Ecom) on a single cloud business suite from an ethical, U.S. based small business advocate.
Acumatica Cloud ERP offers best-in-class functionality for small and mid-sized businesses to thrive in the new digital economy. Learn more about Acumatica Cloud ERP
A single cloud ERP solution for fast-growing, mid-market businesses to scale and compete without the complexity and cost.
Customized e-commerce management across 30+ channels. Seamless integration of your orders, invoicing, shipping and inventory
Leverage scalable technology and robust integrations to manage seamless multichannel eCommerce backend operations & boost ROI.
Everything in one system including accounting, eCommerce, inventory management, manufacturing,and POS at a fraction of the cost of ERPs
ERP made easy for Retail, Restaurant, Distribution & Enterprise businesses on the digital path helping them stay competitive
A better way to manage your entire business, at a lower cost and on a global scale.
SalesWarps order management software streamlines your operations so you can focus on growth, not the process.
Simplify and strengthen your inventory management and make precise pricing decisions based on real-time data using Fishbowl’s software.
ERPAG is an ERP cloud service that covers all business processes for small or mid-sized companies.

Reviews of OrderWise

Average score

Overall
4.3
Ease of Use
4.0
Customer Service
4.2
Features
4.3
Value for Money
3.8

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
57%
4
29%
3
10%
1
5%
Anthony R.
Anthony R.
IT Technical Project Manager in UK
Verified LinkedIn User
Computer Hardware, 11-50 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

A fully featured ERP solution that just keeps growing

5 7 months ago

Comments: Overall, we have had a positive experience with the software. It has allowed us to modify our internal processes to suit ours and our customers' needs whilst adapting with those changes easily and without large costs.

Pros:

The software is easy to implement and Wise Software provide you with access to a full team and dedicated contact to help with migrating data from your existing system to OrderWise which helps to minimise issues. Once setup the software is intuitive to use and provides a high level of customisation on the data that you see in the grids and on the data entry screens. Their technical support is among the best in the industry with each member of staff having to undergo a 6-month training program and multiple tests before they take any calls. This means that when you talk to them, they fully understand every inch of the software and can quickly work with you to resolve any issues or guide you on the best way to achieve something.

Cons:

There really is not much to dislike about OrderWise, I guess the only real thing that I think could be improved is that monthly software updates should be provided on all support packages.

Wise Software Response

7 months ago

Hi, Anthony thanks so much for your review. Nothing pleases us more than seeing our customers succeed, and so we're delighted to hear that you've had such a positive experience using OrderWise. We place huge importance on customer support, and it's fantastic that you've recognised the knowledge and expertise of these teams in particular we'll be sure to pass on your comments. Thanks for your continued partnership.

Richard N.
Director in UK
Wholesale, 51-200 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Next Level Software

5 3 years ago

Comments: OrderWise has enabled Rock Fall Safety Boots to take the next step in our growth strategy. We went live with OrderWise in January 2018, opting to take all relevant modules including Accounts, CRM and Business Intelligence. We quickly added the B2B Portal to our subscription which is a huge USP for us as a business. The most impressive thing about OrderWise is their ability to keep moving forward, a vision that is very much aligned with ours. We have seen several key developments happen that have directly benefited our business in a short space of time. Our customers have seen transformational change in our service capabilities. Without hesitation we recommend OrderWise to stockholding businesses.

Pros:

Forward thinking company All in one business management system Adaptable Modular Quick support response times

Cons:

I don't see any cons with OrderWise, compared to the system we moved from everything has been better in every area.

Wise Software Response

3 years ago

Hi Richard, Thank you for your OrderWise review. We take great pride in continuously enhancing our software and have passed on your comments to our Development team. It's great to hear of the success your business has seen since going live with OrderWise! We look forward to continuing to work together, as well as providing further updates which will benefit your business. Many thanks, The OrderWise Team

Freddie H.
Managing Director in UK
Automotive, 2-10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Rubbish Customer Service - Yearly Support Gets Increasingly Expensive

3 last year

Comments: I do not recommend them.
Don't get tied in and sold the 'you pay one amount ' pitch.
All their sales guys seem pretty good, but you never deal with them again.

Pros:

Difficult to say at the moment with the ever increasing costs. They have quite a lot of integration options - so long as you are willing to pay.

Cons:

Anything you need updating, changing, integrating needs a minimum of £350, all the way up to £10k+vat. Whatever they integrate that is wrong/doesn't work incurs a further development charge, again £350+vat. Nobody is responsible for what goes on. Staff in 'Customer Relations' and 'Client Management' have a total disregard for your business, they couldn't care less. Rude, abrupt and I think don't have a lot of time to deal with you properly. The reports are pretty rubbish and you have to pay for any specific report, again £350+vat per report. If you get it and the setup is wrong, they will charge you again. Prices increase all the time and seem to be made up in a lot of cases. Not easy to use - all new staff will require additional training from Orderwise or from a member of your staff so allow for extra training time. The sales pitch is 'you only buy it once and it is for life', no you have to have support and pay for it because things often go wrong. We have orders that cannot be deleted from the system and nobody knows why.

Wise Software Response

last year

I am sorry to hear that you feel you have been experiencing difficulties this is not something we usually see with over 97% of our existing customers rating our customer service and support as excellent. As a modular system OrderWise allows you to invest in your technology as you grow. This does mean that additional modules do come at an additional cost. Many providers charge immediately for elements that you cannot use or may not be relevant for your business. We offer a wide range of ecommerce integrations used by many of our customers and release over 600 feature developments to OrderWise each year for customers signed up to a support and upgrades package. Occasionally we speak with customers who need bespoke development and this can incur additional development time and cost. There is an annual charge for support, as with all software providers, unlike other competitors however OrderWise does not charge you on an ongoing basis for using your software, which many do.

Suzanne P.
E-Commerce Development Manager in UK
Retail, 11-50 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

Revolutionised our business

5 3 years ago

Comments: The OrderWise team have been amazing. The sales team, training team, go live team and now our account manager have always been so knowledgeable, accommodating and really friendly. The effort they've all put into to knowing our business and working with us has been fantastic.

Pros:

OW has the ability to allow the business to grow and the software will grow with us. There are so many functions that make the business more efficient now but the possibilities look endless for having software that will work with our business rather than the business work with the software.

Cons:

I appreciate that there needs to be a cost involved for development but there were some requests made where I thought that the function should either be included or the cost was steep for a minor change.

Wise Software Response

3 years ago

Hi Suzanne, Thanks for reviewing OrderWise. We aim to deliver a high level of customer service across the business, so to receive your comments that this has been achieved is very rewarding to us and will be passed on to our teams. We look forward to continuing to work together as your business grows. Many thanks, The OrderWise Team

Duncan M.
CEO in UK
Wholesale, 51-200 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

OrderWise ERP

5 3 years ago

Comments: Customer Support is excellent and fast. Having OrderWise running the back end of our business has given me the confidence and time to focus on the front end.

Pros:

OrderWise has allowed us to integrate accounting, inventory and manufacturing in a single platform. It comes with powerful reporting and once you get used to the grid system, is very easy to use.

Cons:

Cost per license is quite high and at the time of writing, the manufacturing pipeline is not capable of separating WIP from different departments.

Wise Software Response

3 years ago

Hi Duncan, Thanks for your review of OrderWise. We are pleased to hear of your positive experiences using our software and with our Support service. We have passed on your requirements regarding the manufacturing pipeline to the CSM team. Once again, thank you and we look forward to continuing to work with Candle Shack. Kind regards, The OrderWise Team