15 years helping British businesses
choose better software
What is ProClass?
ProClass helps organizations with powerful easy to use software to manage online registration, memberships, donors, student certifications, and continuing education tracking. Additional features include payment plans, email and sms communications, rosters, waitlists, attendance, make-up scheduling, and mobile friendly instructor portal, and much more. ProClass is your complete customer relationship management solution designed specifically with class registration at its core.
Who Uses ProClass?
Class registration, membership & donor management, certification and accounts receivables for continuing education, lifelong learning & non-profits, recreational classes, camps & afterschool programs.
Where can ProClass be deployed?
About the vendor
- ProClass
- Founded in 2002
ProClass support
- Phone Support
- 24/7 (Live rep)
- Chat
Languages
English
ProClass pricing
Starting Price:
- No free trial
- No free version
ProClass does not have a free version and does not offer a free trial.
About the vendor
- ProClass
- Founded in 2002
ProClass support
- Phone Support
- 24/7 (Live rep)
- Chat
Languages
English
Features of ProClass
Alternatives to ProClass
Reviews of ProClass
ProClass is Pro!
Comments: Using ProClass allows me to streamline some the steps in clients booking corporate on-site training and accepting other forms of payment; besides checks.
Pros:
The customer service is exceptional. I can call tech support, e-mail or chat on-line. They'll even set up customized webinars for staff learning to use Pro-Class. I did not expect to get such support or a quick response to even my basic questions and even more complex problems. I also like that our clients/students can sign up for classes on their own and make payments using a secure site.
Cons:
I wish the manual covered more material. But the manual leaves off, the customer service covers.
ProClass Saved Us Volunteer Time
Comments: The training and support from ProClass were/are excellent. They were patient in helping us to understand how to set up the software for our needs. We appreciate the updates and new features. Everyone here is so pleased that we made the switch.
Pros:
Flexibility: The ability to configure this software to meet our needs, to change the terms used and the thoughtful design has been very helpful to us. Attendance: the front-end attendance function has saved us countless volunteer hours with our instructor teams. Query ability: we can pull from the database to answer so many user/management questions.
Cons:
The back end is a bit intimidating to learn how to use, although the new version promises an easier user interface. We had big efforts getting our users trained, but now our users really enjoy ProClass.
ProClass Response
3 years ago
Thank you for the kind review. We appreciate your feedback and will continue to work to improve ProClass going forward.
Marketing savvy folks should not use Proclass
Pros:
Proclass is great if you only have a simple structure such as an art studio only offering art classes. The customer service rep we have is AMAZING....he's been doing his absolute best to try to find work arounds and patches, but as a growing business, this hasn't been a great experience. Though he's really the one we keep going back to. The other reps have tried to be helpful, but none of them have found workarounds or solutions for us and the challenges we face with Proclass were ones that could significantly impact our business.
Cons:
Proclass is great if you only have a simple structure such as an art studio only offering art classes. However, if you run a series of classes AND are marketing savvy with different offers or complex structure for camps, this is definitely not a system for you. The functionality simply isn't there. The API is a joke. It is not a fully developed API so expect to do some heavy coding.
ProClass Response
5 years ago
While an anonymous review is difficult to respond to as we do not know the circumstances around these comments, we do appreciate the feedback and are pleased that our customer support is rated so highly. To classify ProClass as a marketing application is inaccurate and misleading. ProClass is not marketed as, nor meant to be a marketing platform such as Mail Chimp or other direct marketing applications and we explain this to every prospect prior to any sale. We do provide the following features and more to assist with your marketing efforts. *Unlimited bulk email with customizable templates. *Unlimited SMS messaging to contacts where mobile provider information is collected *Comprehensive search features and data mining to allow for targeting of specific demographic groups or class participants *Easy export of data for use with other tools *Unlimited and fully searchable user defined fields and customizable data collection forms to allow for extension of the application to include information that is critical to your organization. *Industry leading relationship tracking across multiple accounts and families. *Customizable online registration class listings. *Social media integration *Online registration and customer portal site language translation *Read only REST API These features are successfully in use by hundreds of organizations in diverse industries including summer camps, after school programs, arts organizations, lifelong learning and continuing education, and others with varied and complex scheduling and program structures. Our API is being successfully used by many clients and allows read only access to a vast selection of data. Customers have successfully used the API to integrate ProClass to their websites as well in house real time video schedule displays and as with other various applications. It is a developer tool and should be used only by qualified developers who are familiar with XML, Json, and Odata standards.
ProClass very helpful for registration
Comments: I have been using ProClass for about 8 years now and it is very helpful for database management as well as membership and course registration.
Pros:
I like that it is easy to set up courses for registration as well as to use for both database and membership management.
Cons:
The website can be slow at times when opening new pages, especially courses.
ProClass Response
3 months ago
Hi Ann, Thank you for the feedback. The course page has a large volume of data associated with it and we recognize that load times can be improved. In that vein, we have some new performance enhancements coming out in the next week or so to specifically address the course page load times as well as some other high data volume pages. I hope these performance enhancements are helpful to you. Let us know if there is anything that we can ever be of help with.
ProClass is a great system, but very pricy
Comments: Overall I had a positive experience with ProClass, but ended up have to switch due to the high yearly cost of the software
Pros:
Helped keep everything well organized and overall was a decent software.
Cons:
ProClass has some very nice features and I overall liked the software, but since we are a small non-profit, we had to switch to WooCommerce because of the cost of ProClass.
Alternatives Considered: WooCommerce, Salesforce Sales Cloud and Squarespace
Reasons for Switching to ProClass: ProClass was a better fit for us and our needs, but ended up switching to WooCommerce in the end strictly due to the yearly cost of ProClass
