15 years helping British businesses
choose better software

What is ProClass?

ProClass helps organizations with powerful easy to use software to manage online registration, memberships, donors, student certifications, and continuing education tracking. Additional features include payment plans, email and sms communications, rosters, waitlists, attendance, make-up scheduling, and mobile friendly instructor portal, and much more. ProClass is your complete customer relationship management solution designed specifically with class registration at its core.

Who Uses ProClass?

Class registration, membership & donor management, certification and accounts receivables for continuing education, lifelong learning & non-profits, recreational classes, camps & afterschool programs.

Where can ProClass be deployed?

Cloud-based
On-premise

About the vendor

  • ProClass
  • Founded in 2002

ProClass support

  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Australia, Canada, Iraq, Israel, Lebanon and 8 others

Languages

English

ProClass pricing

Starting Price:

Not provided by vendor
  • No free trial
  • No free version

ProClass does not have a free version and does not offer a free trial.

About the vendor

  • ProClass
  • Founded in 2002

ProClass support

  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Australia, Canada, Iraq, Israel, Lebanon and 8 others

Languages

English

Features of ProClass

  • API
  • Accounting
  • Activity Dashboard
  • Ad hoc Reporting
  • Admissions Management
  • Alerts/Notifications
  • Alumni Management
  • Application Management
  • Attendance Management
  • Attendance Tracking
  • Attendee Management
  • Attendee Tracking
  • Automated Scheduling
  • Badge Management
  • Billing & Invoicing
  • Booking Management
  • Budgeting/Forecasting
  • Built-in LMS
  • CRM
  • Calendar Management
  • Campaign Management
  • Cataloguing/Categorisation
  • Class Management
  • Class Registration
  • Class Scheduling
  • Communication Management
  • Contact Management
  • Contract/License Management
  • Contribution Tracking
  • Curriculum Management
  • Customer Management
  • Customisable Forms
  • Customisable Reports
  • Data Security
  • Document Management
  • Document Storage
  • Donation Tracking
  • Donor Management
  • Dues Management
  • Electronic Payments
  • Email Management
  • Email Marketing
  • Enrollment Confirmation
  • Event Management
  • Event Scheduling
  • Event Ticketing
  • Facility Management
  • Facility Scheduling
  • Faculty/Staff Management
  • For Dance Studios
  • For Music Schools
  • For Nonprofits
  • Forms Management
  • Fundraising Management
  • Group Registration
  • Interaction Tracking
  • Inventory Management
  • Lead Management
  • Lead Nurturing
  • Learning Management
  • List Management
  • Marketing Automation
  • Member Accounts
  • Member Communication
  • Member Database
  • Member Directory
  • Member Portal
  • Member Types
  • Membership Management
  • Membership Renewals
  • Mobile Access
  • Mobile Giving
  • Online Booking
  • Online Forms
  • Online Giving
  • Online Payments
  • Online Registration
  • Order Management
  • Parent Portal
  • Parent/Student Portal
  • Payment Processing
  • Performance Metrics
  • Pipeline Management
  • Pledge Management
  • Point of Sale (POS)
  • Prioritisation
  • Promotions Management
  • Receipt Management
  • Records Management
  • Recurring Giving
  • Registration Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Returns Management
  • Self Service Portal
  • Shopping Cart
  • Social Promotion
  • Staff Management
  • Student Information/Records
  • Student Management
  • Student Portal
  • Task Management
  • Team Management
  • Third-Party Integrations
  • Transcripts
  • Volunteer Management
  • Wait List Management
  • Web-based Deployment
  • Website Management

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Reviews of ProClass

Average score

Overall
4.4
Ease of Use
3.7
Customer Service
4.6
Features
4.1
Value for Money
4.3

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
63%
4
26%
3
6%
1
6%
Deborah
Chair, Administrative/Infrastructure Committee in US
Education Management, 201–500 Employees
Used the Software for: 1+ year
Reviewer Source

ProClass Saved Us Volunteer Time

5.0 3 years ago

Comments: The training and support from ProClass were/are excellent. They were patient in helping us to understand how to set up the software for our needs. We appreciate the updates and new features. Everyone here is so pleased that we made the switch.

Pros:

Flexibility: The ability to configure this software to meet our needs, to change the terms used and the thoughtful design has been very helpful to us. Attendance: the front-end attendance function has saved us countless volunteer hours with our instructor teams. Query ability: we can pull from the database to answer so many user/management questions.

Cons:

The back end is a bit intimidating to learn how to use, although the new version promises an easier user interface. We had big efforts getting our users trained, but now our users really enjoy ProClass.

ProClass Response

3 years ago

Thank you for the kind review. We appreciate your feedback and will continue to work to improve ProClass going forward.

John
Director of Finance, Administration & Operations in US
Arts & Crafts, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

ProClass is a great system, but very pricy

4.0 2 years ago

Comments: Overall I had a positive experience with ProClass, but ended up have to switch due to the high yearly cost of the software

Pros:

Helped keep everything well organized and overall was a decent software.

Cons:

ProClass has some very nice features and I overall liked the software, but since we are a small non-profit, we had to switch to WooCommerce because of the cost of ProClass.

Alternatives Considered: WooCommerce, Salesforce Sales Cloud and Squarespace

Reasons for Switching to ProClass: ProClass was a better fit for us and our needs, but ended up switching to WooCommerce in the end strictly due to the yearly cost of ProClass

Verified Reviewer
Verified LinkedIn User
E-Learning, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Was for me. Not for me.

3.0 3 years ago

Comments: Started off decently, ended almost hostile. Was glad to find a suitable replacement with 6crickets.

Pros:

The database ProClass is built upon is very robust. You can manipulate the data in lots of ways, pull reports and ultimately download all your contacts. The ability to email your entire database was invaluable and that feature alone almost kept me with them.

Cons:

Customer support was mediocre. Training was a beast and took TONS of time to learn. The rosters were garbage and essentially useless. The cost was at the whim of whatever the owner felt like. So every year the rate increases were always an unpleasant surprise.

ProClass Response

3 years ago

Thank you for your review of ProClass. We appreciate your positive comments about our powerful database and reporting features. We are pleased that our email and marketing features helped you increase your business and that they were invaluable to you. As we have had only 1 client ever discontinue ProClass to utilize 6crickets we are aware of your account. We are confused by your comments regarding support as these were not brought up during your time with us and our attempts to schedule system reviews with you were ignored. We also regret that the pricing discounts that we provided initially based upon incorrect information provided by your owner could not be maintained given the exponential growth you achieved through the use of ProClass over the 5 years you continued to use us. We hope that your current solution is working well for you. It is always our desire that each client, current or former, is using the solution that best fits their individual needs.

Carmela
Technology Volunteer in US
Education Management, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

ProClass is a Great Tool for Education Administration

5.0 4 months ago

Comments: I was thrown into ProClass last year when our lead administrator resigned. While I had a very good technical guide to follow, when I called or emailed ProClass, I got hands-on support. The technical support from ProClass is outstanding. The trainers are also very polite and supportive -- best technical support I've received in years!

Pros:

Once I was trained, I found ProClass easy to use. It has a ton of features, and we probably only use about 50% of what it can do.

Cons:

Sometimes, it can take too long to call up a class. It might be do to having too many widgets that we don't use, so I'm going to remove some and see if it helps.

ProClass Response

3 months ago

Hi Carmela, Thank you for your kind feedback. With regard to your comments on the time to pull up a class page - we are releasing a update jutt this week that will improve this by upt o 50% and bring load times to under 2 seconds in most cases. Please set us know if you are still experiencing issues so that we can get them addressed for you right away.

Peter
Registration Consultant (what I call myself) in US
Primary/Secondary Education, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source
Source: SoftwareAdvice

ProClass for a Lifelong Learning organization

4.0 6 years ago

Comments: We've invested considerable time and effort in using ProClass because it does what we were looking for, so we're likely to stay with it although we've looked into some alternatives. More responsiveness would be of help - there's too wide a range between good quick answers and ones that are slow or never come. It's hard to tell if communication between Support and Development is lacking but some of our requests seem to get lost or mistranslated at times.

Pros:

We needed a system that would handle online registration for a set of courses each semester, with online payment by credit card. Overall it does that quite well. Ease of use is important for our clientele of senior students; it's good but not quite as user-friendly as it could be. Besides the reports that are available to us, it's very helpful to be able to access and download course and student information for further analysis. The feedback from Support about potential registration problems also helps us resolve these problems.

Cons:

For us at the administrative end the system is often quirky and not so easy to use. I personally have had to become the organization's expert to help others through it. In an older version we found that people were occasionally charged for a course even though it was already filled. It took us considerable effort to convince ProClass of the problem. The fix was to give people 30 minutes to complete registration; that gave us a new difficulty: because of this "hold" a seat in a popular course, that course could be filled in less than a minute. That's generated lots of complaints by the users. In addition, the flood of registrations at the start means that registration is effectively done in 18 minutes. Our request to give us control of this parameter has fallen on deaf ears, even though this would not be hard to implement. Other requests for improvements that would be helpful for the product have received minimal attention. Another difficulty that we had to discover for ourselves had to do with different accounts using the same email address - "Forgot password" does not work properly. We had to tell people to use different email addresses if they ran into this.