15 years helping British businesses
choose better software

What is MyCase?

MyCase is a top-rated, end-to-end legal case management software that helps firms run efficiently from anywhere, provide an exceptional client experience, and easily track firm performance. Streamline day-to-day firm processes in one, easy to adopt solution -- lead tracking, client intake, case management, eSignature, billing, payments and more. Start your free trial (no credit card required) today!

Who Uses MyCase?

Law firms looking for an easy-to-use practice management software to manage case details, documents, contacts, time tracking, billing, and invoicing all in one place.

MyCase Software - MyCase Homepage
MyCase Software - MyCase Cases Page
MyCase Software - MyCase Calendar
MyCase Software - MyCase Documents
MyCase Software - MyCase Billing

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Reviews of MyCase

Average score

Overall
4.7
Ease of Use
4.6
Customer Service
4.6
Features
4.4
Value for Money
4.6

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Jennifer
Jennifer
Attorney in US
Verified LinkedIn User
Law Practice, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

10/10 Recommend

5.0 8 months ago

Comments: I rave about MyCase anytime a colleague asks my opinion. Admittedly, I do not have experience with any other practice management software, but when I was comparing my options before signing up with MyCase I was most impressed by the completeness of the product as compared to other programs; and the price was by far the most competitive.

Pros:

MyCase is easy to use. The basic functions are intuitive and a new user can navigate the program without much instruction. As a user becomes more advanced, MyCase offers training and tutorials, and has a plethora of add-ons available, allowing a user to really customize the program to their needs. For me, the most valued features are the ability to accept online payments, the communication and notes features, the time tracking and billing features, and the leads tracking.

Cons:

The email integration is not seamless. I wish that there was a way for emails send to/from a connected email to automatically synch with any client who has a matching registered email address. Additionally, my rate has consistently gone up; I don't use a lot of the add-on features that are the justification for the price increases.

Joel
Joel
Owner in US
Verified LinkedIn User
Law Practice, Self Employed
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

My impressions of MyCase a little more than a year in

5.0 5 months ago

Comments: Overall, my experience with MyCase has been a positive one. I love the client portal and have received excellent feedback from my clients about how professional my CMS is. The texting feature is amazing as I am someone who wants to save all of my client communications. Texting using MyCase makes that incredibly easy.

Pros:

I love how easy MyCase makes it for me to stay in communication with my clients. I also love the task feature as it gives me the kinds of reminders I need to stay on track with my cases.

Cons:

I do not like that what I can access on the mobile app is very different/limited compared to what I can access on my computer's browser. I also do not like how counterintuitive some of the customization features are in terms of where on the platform they can be found or how the options work.

Jose
Director of Operations in US
Legal Services, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

MyCase in a Nutshell.

5.0 2 months ago New

Comments: Overall, its been a pleasure, however, for the cost and with competition out there like Clio, more needs to be done on the automation side and on the reporting side.

Pros:

This program is needed for daily file managements and task follow throughs.

Cons:

There is no way to implement a workflow in lead. Leads are tomorrow's clients, but, if you fail to follow through on the leads, they will go somewhere else. Just as in cases, there needs to be a way to implement workflows on leads. Also, there needs to be better reports for accounting. You may enter 10 or 20 or more time entries that are billable in multiple cases. There is no way to run a report on "open time entries that are billable" to see what is pending. The financial reports are convoluted.

Anton
Attorney in US
Law Practice, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Very poor customer service.

2.0 2 months ago New

Comments: It was good, but things are going downhill fast. I don't think they value client input enough.

Pros:

Positives: -Unlimited storage -E-signature -Somewhat open API. -Case insight menu -Easy to add users -Easy to update case status.

Cons:

Negatives: -Very poor customer service. I'm paying for products and services and they have a policy of not calling customers for customer support after 6 months. This is ridiculous. You pay for upgraded features and they won't stand by them other than to link you to a youtube page. -They seem to be outsourcing coding and software support to third parties who require additional monthly fees and integration pains. I would rather that they increase user monthly fee and provide internal testing, customer support, and a new feature once in a great moon. -I think they are out of the loop with what firms want and how firms use their software. For example, the dashboard doesn't have a call button, but has a sticky note feature that our firm almost never uses. It is far better to have quick access to a call button than a sticky note. -In my opinion, they are so focused on Mycase "IQ" and billing that basic features like bulk merging and template setup that integrates well with workflow are put on the backburner. -The reporting features are very limited and basic things like creating a custom shareable report appear impossible. -The documents section is an unmitigated disaster. I kid you not, there are 8 types of documents in the dropdown: case documents, unread case documents, firm documents, esignature documents, intake forms, word templates, esignatures, and advanced templates. What a mess. The advanced templates dropdown menu simple leads you to a screen that says to add the microsoft word add on. It appears to me that the microsoft word add on requires you to login to mycase every time instead of recognizing your machine.

Reanne
Virtual Assistant in South Africa
Law Practice, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Easy to use

5.0 2 months ago New

Comments: Easy to use. Simple to understand and provides multiple services in one product

Pros:

Simple to use. Easy to access client information and manage billing information

Cons:

Some issues with uploading firm documents - batch loading does not load directly to firm files