BuildingLink

Residents Encyclopedia

Comments: Building Link has helped keep me informed as a user and I love the posting feature, to share ideas, needs etc. with other tenants.

Pros:

Building Link is a fabulous resource for tenant resources, directory and bulletin boards. Its an easy way to connect tenants and provide information.

Cons:

The system home page could use an upgrade, it's very dated and loaded with too many visuals/clipart.

Best for maintenance and reservations tracking

Comments: We were satisfied by the software most of the time.

Pros:

The most we used was the maintenance and reservations. It's very clear and every move is recorded, so you can't just delete stuff.

Cons:

It's not an updated slick software, it's old fashioned. There are more advanced options avail.

The worst User Experience award 1994-2024

Pros:

Worst User experience ever. Seriously, was is it designed in 80s? It's 2024!! the worst UX I've seen in the past 5 years. Not only It allows to book services in the past (???), then it doesn't allow me to book anything in the actual future. Why it's even on the market???

Cons:

Honestly, haven't seen this dated interface in years

Customized for Communities

Pros:

The MarketPlace posting feature helps to connect with and interact with neighbors without much effort, great for trading tips, selling furniture etc.

Cons:

The system designed for our community is old and outdated, looks like a portal space from the late 90s.

We use BuildingLink at our office condo

Pros:

- Web-based platform makes it easier to load via your phone or computer device. - Ability to easily book amenities, issue parking passes etc makes life a lot simplier

Cons:

Overall I don't have any complaints about the product, but the interface looks a little clunky and outdated

It is an average program.

Comments: I have used it as a property manager now for three years. I wouldn't mind trying out a new program but using BuildingLink is okay for now.

Pros:

Building Link isn't great but it works for us. Most of our residents struggle to use BuildingLink but I think it is the mobile app that is the issue.

Cons:

The software sometimes crashes randomly and the residents struggle to upload a maintenance request.

A system that could be great with the right vision

Comments: I think if BuildingLink was willing to invest in an overhaul they could be great, but the current iteration is behind its competitors and desperately needs a new vision.

Pros:

Under the hood, I think BuildingLink is solid. Their underlying data structures and business logic make sense and feel like this is a product that didn't just pop up yesterday.

Cons:

(1) Aesthetics; I don't really understand why they haven't completed a major overhaul of the aesthetics both on the web and on the mobile app, both of which are aging significantly and clumsy to access. This could be accomplished with only UX changes by a web designer so not sure why such an issue. (2) Customization; This software can't do everything, which is OK, but at least allow users to add custom pages. For example, would love to create a custom 'wiki' style page or pages for an introduction or announcements. More importantly, let's say I want to use a 3rd party service for Payment Processing, Utility lookup, voting, or violation tracking; would be nice to be able to embed them in a page. (3) Violation Mgmt; The lack of any system for violation mgmt is crippling for HOA/COA use cases. It's the single major non-aesthetic feature that should be prioritized. (4) Email Messaging; Clunky is all I really have to say about that (5) Custom User Types; Users have to be set to pre-defined lists and must be enabled by support. Why not just allow Admins to create the types?

Disappointed Board Member

Comments: We weren’t able to roll out the system after trying for more than a year

Pros:

The software was included with our management company fee

Cons:

Hard to implement and dated user experience

BuildingLink Review

Comments: I use it for work. I wish we could use it on another web browser because internet explorer is trash. It’s always freezing when I’m trying to help residents.

Pros:

I like that I can search easy with the search bar and that if I’m looking or something specific, I can just put in the specifics and find what I’m looking for

Cons:

This application is so far outdated though. It could could have so much more potential. It looks like it’s design is not up with the times.

Don't know what other options are out there

Comments: I don't know of any other software that does the same thing as BuildingLink, but I am definitely curious about others.

Pros:

BuildingLink keeps everything in one place (announcements, employee directory, marketplace). It's also easy to use.

Cons:

The UI leaves A LOT to be desired, and when I say A LOT, I mean this site looks like it was most recently updated at least a decade ago.