BookingSync

BookingSync

by BookingSync

Who Uses BookingSync?

Are you looking to grow your short-term rental business? Aiming to 10x?

What Is BookingSync?

Luckey by Airbnb and bnbLord went from 100 to 2,000 properties in just 3 years working with BookingSync.
Do you spend time and effort in dealing with double bookings? Feel limited in your capacity to price your rentals? Struggle to get the features you need? Waiting for days for support?
Thanks to a team spread across 17 countries, BookingSync's PMS, Channel Manager, Payment Processing, Professional Websites, Marketing Automation, and API allows you to grow without limits.

BookingSync Details

BookingSync

https://www.bookingsync.com/

Founded 2010

BookingSync Pricing Overview

BookingSync does not have a free version but does offer a free trial. BookingSync paid version starts at US$278.00/month.

Starting Price

US$278.00/month

Pricing Details

Setup fees starting at: 690 EUR Monthly subscription starting at: 240 EUR

Free Version

No

Free Trial

Yes

Deployment

Cloud, SaaS, Web

Training

Live Online

Webinars

Documentation

Support

Business Hours

Online

BookingSync Features

Channel Management Software
Campaign Management
Channel Analytics
Incentive Management
Inventory Control
Lead Management
Opportunity Management
Order Management
Partner Management
Product Management
Reseller Management
Activities Booking
Booking Notes
CRM
Customer Support
Group Reservations
Promotions Management
Rate Management
Room Booking Management
Third Party Booking
Commission Management
Contact Management
Guest Communications
Guest Experience Management
Housekeeping Management
Lead Management
Owner Statements
Payment Processing
Reservations Management
Vendor Management
Work Order Management

BookingSync Reviews for UK Users

Showing 5 of 49 reviews

Overall
4.6/5
Ease of Use
4.6/5
Customer Service
4.6/5
Features
4/5
Value for Money
3.7/5
Andrew P.
Business Owner
Computer Software, Self Employed
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 05/10/2018

"The customer support we're all looking for."

Pros: Besides the technical benefits - my most favorite thing is the outstanding customer support. In terms of property management software, BookingSync is WAY ahead of the competition when it comes to customer support.

Cons: Can't think of anything right now - my only small complaint is that sometimes the admin area is slow to load.

Vendor Response

by BookingSync on 17/09/2019

Hi Andrew,

Many thanks for that great review.
Glad to see that you enjoy our customer support! This team is really committed to meeting your needs and providing you with the best possible support.

Aurore

  • Reviewer Source 
  • Reviewed on 05/10/2018
Andrew C.
Director of Technology and Marketing
Leisure, Travel & Tourism, 51-200 Employees
Used the Software for: 1-5 months
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 02/03/2017

"Everything we needed, and there's plenty more to come!"

Comments: We are another one of the ex-Kigo companies that got abruptly put out of work due to platform failure last year. In hindsight it was a blessing. In our search to find another platform I came here to Capterra and looked through all the reviews, studied each one, did a trial version of several and eventually settled on Bookingsync. We've never looked back. The first thing about Bookingsync that struck me was the ease of use and intuitive nature of the dashboard. Setting up a booking platform from scratch is a daunting prospect but I found myself very easily navigating around and getting setup with the minimum of fuss. When I did need help, there a chat box right inside the dashboard with staff ready to answer questions immediately. The customer care is awesome! We have 175+ properties across several cities and we like to push the boundaries of what's possible with technology so I had a lot of questions. Even though I'm a whole time zone away (I'm in South America, they are based out of Europe) I get excellent, timely responses to all my questions. When things get technically challenging, like our recent site migration, the CEO of the company personally handled my case and sat through the process with me over Skype. Support doesn't get much better than that! One of the things I like the most about the product is the way that is gives your the basic tools for running any sized business, then gives you the option to add applications as you need them. You can choose to add a website, channel management, revenue management, an owner portal and many other options, but only if your business needs to use them, otherwise it stays as a lean, simple to use product for a single home or a large property management company like ourselves. I especially like the Zapier integration that allows us to push booking data into Salesforce and seamlessly work with third parties. I really can't recommend them highly enough, and the best thing is they are still a young company that are developing more tools and integrations all the time. It's also cheaper than what we were paying for Kigo, for a much better product in my opinion.

Pros: Ease of use and getting setup quickly
Excellent customer support
Flexibility of add-on software and integrations
Great looking website out of the box with excellent SEO functionality built in

Cons: Needs more features like reporting (but that's coming)

Vendor Response

by BookingSync on 02/10/2017

Many thanks for that great review Andrew, we're proud to have you as a customer. Glad to see that you like our quick setup, customer support and flexibility with our App Center with great partners apps!

  • Reviewer Source 
  • Reviewed on 02/03/2017
Gianluca C.
engineer
Real Estate, 2-10 Employees
Used the Software for: 6-12 months
  • Overall Rating
    1/5
  • Ease of Use
    1/5
  • Features & Functionality
    1/5
  • Customer Support
    1/5
  • Value for Money
    1/5
  • Likelihood to Recommend
    Unrated
  • Reviewer Source 
  • Reviewed on 27/09/2017

"Terrible - full of bugs - the customer support doesn't exist !! Slow/not effective !!"

Comments: Bookingsync is trying to grow becoming a full feature PMS and become a Channel Manager too. Every potential customer probably is looking for a good, not expensive one step solution. Vacation Rental business is booming so probably their business is booming too. From all these facts probably starts the problem. I started to be an Host on Airbnb 6 years ago and at that time I was romantic … My customer should appreciate my rentals because so ….. nice and different !!!! Also if not really ,,,, Now we have procedures giving a service level as 5 stars hotels and we invest a lot of money every year to improve… I hope Bookingsync will grow enough to improve their procedures. Actually they are not big enough for what they want to be and don’t have a good customer service.
Is difficult to have a good customer service if you don’t have well trained/skilled people or the good one is busy …. but remember!!!! if after one month your ticket is not solved don’t try to make pressure. Go to be against your interest because they are touchy.
I usually suppose that if I’m paying i'm the customer and someone is the service (is usually named customer service) and a customer have some rights too …. but is not a general rule…..

Cons: Working with Bookingsync I discovered that if something is going wrong you easily loose more money than what you pay for them!!! I had wrong prices for bookings - has been so difficult to complete a cancellation procedure to have the calendar free again - I had rentals disappeared on Airbnb (offline) without a warning from anyone (I discovered by myself) because a “general error from Airbnb” (Airbnb has been for so long my main income so to be offline in April in Airbnb means to have a true problem). And anyone will ever recognize his mistake!!!! Or hurry up if something is really urgent !!!! Also for small things takes time. At the beginning I was not able to see the lateral menu in the browser (both Chrome and Safari) in portrait view on my iPad. Has taken more than one month to arrange !! I liked so much HomeAway because they are professionals: after the connection someone has TESTED everything with me: calendar - prices - payments - procedures. In Bookingsync they suppose to be perfect and anyone will ever test anything before to go on production !!! I had the feeling to be alone. And testing myself I found so many bugs !!! Connecting Booking.com I had the "extra guest fee” set wrong for 2 months. So I sold a rental for half the right price many times. I discovered the problem by myself !!!
The notification system of Bookingsync is a good idea but you don’t really control what’s happening. You don’t know if the customer receive the message in his mail or inside the communication system of the channel and how he visualize the message. So if you have an hyperlink in html version the message can be viewed as plain text !!! and the hyperlink not working.
I’m living everyday running behind my customer trying to get always 5 stars reviews to be a SuperHost on Airbnb. Do you want to know the end of my story??!! I made a bad review on Capterra where at the beginning I found Bookingsync and after 2 days they asked me to close my account in 4 days.

Vendor Response

by BookingSync on 23/01/2018

Hello Gianluca,

First of all, we thank you for taking time to give your feedback, even if it's mostly negative, it's important for us to listen to our customers.

As you say, it's sometimes difficult to get everything properly synced and we work each day with our official OTAs partners to allow our customer to benefit the most reliable and fast sync.

About your exchanges with our customer support, I see many replies, actions and help coming from our team on your different requests.

About our Notifications App, delivery status are available in the App and regarding the delivery method it depends on each channel.

As a conclusion, I must say that I'm not fully agree with your vision of BookingSync, our strategy and the way of progress. you describe.

But we learned a lot having you as a customer, since your experience we worked a lot on our customer support and we now share with more transparency our strategy and roadmap.

We wish you the best for your business this year

  • Reviewer Source 
  • Reviewed on 27/09/2017
Leonard C.
Owner /Manager
Leisure, Travel & Tourism, Self Employed
Used the Software for: 6-12 months
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 04/11/2016

"Super system (Very well designed)"

Comments: Ive been in the Travel business the last 20 years and since the last 10 years, I have opened up an apartment house. But having found booking sync , it really has been great. I am young and fairly fluent with Computers and checked and tested numerous booking software ( and used Kigo for over 2years). With booking sync they are fairly priced (fee is fixed, not like others charging per room per night) The service is great , as the chat function is within your system which is handy and its partially 24hr. I had a lot of technical issues due to migrating my bookings, which the team resolved easily and now offer a service to make this easier for new customers. (they are also thinking ahead)The beauty about the system is its automated from payments to notifications, to synchronising with channels. It really has given me more time to concentrate with my second job. When I get a booking, I know its safely imported and payment is taken automatically and notifications have been issued. There website builder is great(clean and modern !) and it cost very little per month) The other thing I like about the system is they have an app store , which means there is always something new in the pipline ! Along with a you tube channel and froms, I couldn't ask for more. Thanks Maud,Delia, Aline and all the team.

Pros: Its Affordable. Service is great. Website builder is easy to use. It works fluently and covers all aspects off rental price structures.

Cons: There is none Everything is covered in this well designed Software !

  • Reviewer Source 
  • Reviewed on 04/11/2016
Paul W.
Owner
Hospitality, 2-10 Employees
Used the Software for: 1+ year
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 02/02/2017

"BookingSync ...... "The Best Find of 2016""

Comments: Whilst looking to update our website in early 2016, we stumbled upon BookingSync. At that point, naively, we were only looking for a flexible website format. However BookingSync were able to offer the complete website, booking, invoicing, customer database and channel managers all in one package. After a successful trial, we adopted BookingSync immediately, and have never looked back. The team at BookingSync customised our website at no additional charge. Since adopting BookingSyc, more than 30% of our bookings now come directly through our website. Something we were hoping for, but never really expecting, when up against the big Corporate giants. The Customer Service is faultless & impeccable, and they are superbly supported by the technical team. We now have 3 Channel Manager Agreements now in place, and they are all managed by BookingSync. We cannot believe our growth since teaming up with BookingSync, and it really was our greatest find of 2016. Thank you.

Pros: The user friendly interface
The flexibility & simplicity of the pricing

Cons: Nothing

  • Reviewer Source 
  • Reviewed on 02/02/2017