Oracle Food & Beverage POS
by Oracle Hospitality2.5 / 5 61 reviews
Who Uses This Software?
Oracle Food and Beverage POS is designed for F&B operations of any size including: restaurants, bars, hotels, coffee shops, stadiums, theme parks, cafeterias, airports, and more.
Average Ratings61 reviews
- Overall 2.5 / 5
- Ease of Use 2.5 / 5
- Customer Service 2 / 5
- Features 2.5 / 5
- Value for Money 2 / 5
- Starting Price US$5,000.00/one-time
- Free Version No
- Free Trial No
Cloud, SaaS, Web
24/7 (Live Rep)
- Oracle Hospitality
- Founded 1977
About Oracle Food & Beverage POS
Oracle Food and Beverage provides comprehensive restaurant point-of-sale systems that can be scaled to meet the needs of every type and size of restaurant, whether you operate a single restaurant or hundreds. With our modular restaurant POS systems that let you buy what you need, our restaurant point of sale software solutions are perfect for table service, fast casual, and quick service restaurants.
Oracle Food & Beverage POS Features
- Barcode Scanning
- Commission Management
- Customer Account Profiles
- Discount Management
- Electronic Signature
- Gift Card Management
- Loyalty Program
- Restaurant POS
- Retail POS
- Returns Management
- eCommerce Integration
- Billing & Invoicing
- Built-in Accounting
- Employee Management
- Inventory Management
- Kitchen Management
- Menu Management
- Point of Sale (POS)
- Reservations Management
- Table Management
- Wait List Management
- Delivery Management
- Gift Card Management
- Inventory Management
- Loyalty Program
- Mobile Access
- Online Ordering
- Separate Checks
- Split Checks
- Table Management
- Tips Management
Oracle Food & Beverage POS Most Helpful Reviews
Reviewed on 07/06/2019
Bigger Isnt Always Better
Comments: We opened with a MICROS system 8 years ago, and a few years ago, we decided to update the system and re-up with Oracle/Micros instead of switching to one of the newer companies with better reviews and ratings. A big reason for that, we had already invested thousands in the hardware - all-be-it, somewhat outdated compared to the competition. We were actually at a point where are software was near unusable and had to do something. Then once we signed the agreement, the new hard drive and other hardware arrive within a couple weeks, but the install wasn't schedule for a couple months. So we had to store these boxes until the install date, and not only that, but we started being bill almost immediately, several weeks before we had scheduled the install. But despite all that, the system has been reliable and dependable. Though its been harder as the years went on, the service and warranty coverage from Micros/Oracle has always been pretty solid too.
Our Oracle POS is fairly easy to use and learn
Its also been reliable and dependable since we have opened 8 years ago
System seems bulky and slow, needs constant rebooting and cleaning
Nothing flashy or sleek about it.
Have found glitches across the board in various areas
While its easy to use, I don't think we are really getting the bang for our buck, and I think a lot of the features are lost on us, or underutilized.
by Oracle Hospitality on 10/06/2019
Reviewed on 22/09/2017
It was good when it was Micros but since Oracle bought them its appalling.
Pros: Can't think of anything nice to say. Other than the local micros people in Vancouver were always very nice and supportive. I wish it was different but I think selling to Oracle has reduced the customer focus.
Cons: One of our units is closing down so before the service contract was renewed for another year I asked for it to be cancelled. They said they wouldn't cancel it as its on auto renew and time had run out. I hadn't noticed the auto renew notices as they went into junk mail. Just over a week before the contract auto renewed I checked junk mail, saw it and requested to cancel immediately. As it was a service contract and therefore no hardware, time or training had been used I thought this would be easy. But no. They just didn't care. Or care that I had been a loyal customer for over 10 years in three locations. They are very slow to respond and about as far from being customer centric as possible. Pity as as I say I was quite happy with Micros and have another location coming up next year. Having spoken to other POS companies I am now considering changing all my systems.
by Oracle Hospitality on 25/09/2017
Hey, Dominic - Thank you for your honest review. We have forwarded your concerns over to our sales team in Canada, and someone will be reaching out to you shortly. Thanks for your patience!!! --Oracle Marketing
Reviewed on 08/07/2019
Support is impossible
Pros: Funny, you can't submit a review without naming pros of the system, seriously, it won't permit you to post without it! Ease of use for the most part would be the best pro I can think of.
Cons: I desperately need help with one issue and they completely, point blank REFUSE to help with what for them would be a simple issue if i won't pay them for a full service contract. This is ridiculous and a change for the worse since Oracle took over. We have had this system for ten years and are a small, stand-alone restaurant. We do not need their very expensive service contract, we barely have had one question or issue a year and this would be a large, unnecessary expense for us. I have been approached by a number of other POS companies where the hardware is FREE to us (unlike the $25,000 we spent on this Micros system!!) and covered by credit card processing fees. I am getting ready to change to one of them based on the terrible service issue.
by Oracle Hospitality on 09/07/2019
Hey, Jennifer - We are very sorry to hear of the issues you are experiencing. We will have a representative call you as soon as possible. Thank you for your patience!!!
Reviewed on 16/09/2016
Oracle Hospitality POS Support is subpar!!!
Comments: Unfortunately, we made the mistake of upgrading our POS system last October 2015. Previously, we had excellent service from Micros. However, since Oracle purchased them, service is absolutely horrible. Our service contract is up for renewal. We have left at least 15 messages for a representative to return our call. We are operating without a service contract, but we can not believe that Oracle does not care about customer service and does not monitor a representative's phone log to question why calls are not being returned.
Pros: The system is easy to use, but the conversion was not a smooth process. We found several, functions that were not converted properly, but Oracle wanted us to pay for the program to be changed.
Cons: Customer support/help line. I have had to wait over an hour for a representative to answer the call. We use to be able to call individuals at Micros and they would solve our simple issues. Not any more! Everything requires a case number.
by Oracle Hospitality on 24/10/2016
Thank you for your honest review. We will forward this along to the appropriate department and they will be reaching out to you. Thanks! --Oracle Marketing
Reviewed on 10/08/2018
Micros 3700 POS
Pros: A few years ago Oracle hospitality purchased the Micros POS software corp. The Micros 3700 is for small to medium-sized restaurants and does a pretty good job. The user interface for employees can be customized to step an employee through the order process without much coaching. The Kitchen Display System works well for communicating needs to the kitchen staff. My local dealer is pretty good with customer support and hardware service.
Cons: The reporting is canned and can't be customized without a healthy investment to have a report custom written. There are 3rd party web reporting software groups that do a much better job. The programming was originally developed in the 90's, and hasn't been updated on the back end, so setup can be a little confusing. If you call Oracle's help desk to ask a question, don't expect to wait on hold for less than 30 minutes for someone to tell you that they need to research the problem and call you back...which may or may not happen.