Spider Impact

"Mission and Vision Tracking"

Comments: Monthly tracking of our KPIs has helped assist us in tracking what is important to us. We get together as a team monthly and review our KPIs, discuss barriers to meeting our goals, and problem-solve our way to success. This software allows endless Scorecards within, allowing departments to have their own, as well as our newest creation, a Scorecard developed to track our new Strategic Plan.

Pros: Visual and data tracking for endless measures to ensure we are meeting our mission and vision. Forced us to ask the tough questions when developing the KPIs.

Cons: I am not great with the calculations and setting up the metrics, but that is not the software's issue.

"Spider Strategies Scorecards"

Comments: Biggest Benefit:
-My sites can make intelligent business decisions because the can see right on the screen if they are meeting SLAs - Biggest Benefit - a reduction in the financial credits due to non-compliance issues.
- Scoring KPIs help the site determine where adjustments need to me made within production/labor management. Benefit - sites are adjusting their labor pool to incorporate cross-training and new skills for new services. Biggest Benefit - in my opinion - we have been awarded new contracts because of our ability to show accountability and grow the business.

Pros: I love the fact that I can create a template of a scorecard/its reports/dashboards for an organization and then replicate it across its children organizations. This is a HUGE time saver for me. The Briefing Books allow me to create a monthly Briefing Book for my sites. This allows the sites to quickly access the metrics/dashboards/reports in one location and send this information to PowerPoint to prepare for QBRs. I LOVE the fact that I can pull data from outside resources into the KPIs using Connect. This allows me to automate data import and decrease user errors when entering data into the scorecards. BIG WIN there.

Cons: The ONE thing that irks me is the inability to import calculations from Excel like I can when building a scorecard. I usually export the Metric IDs to excel and create the calculations. I then have to manually cut and paste the calculations into the KPI via Builder. It would be nice if I can import calculations.

"It might give you a lot of options to review your KPI's, but you'll spend lots of time learning it."

Pros: The many options that you have to view your data, and once you get the hang of the import format needed it is really easy to get your data in & out of the software.

Cons: It is really not intuitive, and you rely on youtube tutorials and videos to learn how to use it. Also, when it comes to customization of your experience and your reports, your options are limited.

"Best Executive Dashboard System I've Used"

Comments: Scoreboard has helped us get all our data into one place and accessible by a common dashboarding solution that we can then brief live from. It is saving us hundreds of hours of staff time by eliminating the need to create PPTs for all our meetings. We brief directly from Scoreboard for all metric meetings.

Pros: Powerful metric tracking capability
Easy to use
Quick to implement and start using
Visually stunning dashboards
Briefings function has eliminated PPT from our organization

Cons: I wish the data connection tool ("Connect") was integrated into Scoreboard and not a separate, stand alone system. This would make it more user friendly and intuitive.

"One of the simplest, but just right, balanced scorecard tools"

Comments: Very happy with the software, which was very intuitive to pick up by my users

Pros: So easy to setup and use, and already wired for the balanced scorecard (and other scorecards) very well.

Cons: Almost simplistic, with not enough calculation capabilities and needs better integration with other systems and data sources