Self Storage Software

Self Storage Software

by Easy Storage Solutions

Who Uses Self Storage Software?

Small to Medium Sized Self Storage Facilities

What Is Self Storage Software?

Easy Storage Solutions provides web-based self software for small & medium sized operators in the self storage industry. The management software comes with a fully integrated website that allows tenants to e-sign lease agreements, rent units online, and pay their bill via their own online account. It also has the ability to text message and email tenants late notices and invoice reminders. Customer support and software upgrades are 100% FREE.

Self Storage Software Details

Easy Storage Solutions

https://www.storageunitsoftware.com

Founded 2009

Self Storage Software Pricing Overview

Self Storage Software does not have a free version but does offer a free trial. See additional pricing details for Self Storage Software below.

Free Version

No

Free Trial

Yes

Deployment

Cloud, SaaS, Web

Training

In Person

Live Online

Webinars

Documentation

Support

Business Hours

Online

Self Storage Software Features

Self Storage Software
Customer Management
Deposit Tracking
Gate/Access Control
Interactive Property Map
Late Fee Calculation
Lead Management
Move-In / Move-Out Wizard
Multi-Location

Self Storage Software Reviews

Showing 5 of 624 reviews

Overall
4.8/5
Ease of Use
4.7/5
Customer Service
4.9/5
Features
4.6/5
Value for Money
4.8/5
Corky H.
Owner
Retail, 2-10 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 18/03/2019

"I've been with Easy Storage 4 years"

Comments: I’ve been with Easy Storage Solutions for over 4 years and just recently started a new facility. Hard to put in words, excellent prices for their service. I just talked to their biggest competitor and he said they are coming out with a new product, just to compete with Easy Storage, he brought it up. I also read a magazine article (The National Storage association magazine Feb 2019) that talked about Easy Storage as an expert in artificial intelligence related to storage units. Easy Storage is has been in the industry for 10 years now and they now have over 3000 clients and all the bells and whistles you could want. There is a management accounting company in house(optional) that does your payroll, payroll returns, tax forms, w-2’s, bank reconciliation, billing, bill paying, internal theft analyzation , everything. (Price is customized to your needs)
Just think, you can have independent management of you manager and cheaper than you can do it in house.
The best part is their service, you never wait to talk to someone and they call you in their spare time looking for something you need help with. Each time they called me, I solved something that was bugging me.

Pros: Easy set up and availability to customer service. Small company in relation to others, but large enough to have lots of bells and whistles. When I call I can talk to the owner, or the start up person that did the Accounting service, (Ty), or the one in charge of website optimization, these are all owners of their individual part of the company, but all reside within the company. The last two were employees, but were encouraged to branch off and own their own part.

Cons: Don't have any. Small always has some drawbacks, but I like how they treat their employees and am willing to wait for some updates.

  • Reviewer Source 
  • Reviewed on 18/03/2019
Laura R.
Owner
Warehousing, 2-10 Employees
Used the Software for: 1-5 months
  • Overall Rating
    5/5
  • Ease of Use
    4/5
  • Features & Functionality
    4/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 02/07/2019

"Easy Storage Solutions Review"

Comments: I chose Easy Storage Solutions because of their intuitive and evolving software. When the software can't do something-they try to figure out an alternative way to solve the problem until it can (like the Spanish translation).
The customer service is amazing. I care about my tenants ease of payment and use of the website. I answer all my own tenant calls 7 days a week because I care about their experience. I have called an emailed Easy Storage Solutions many, many times as I am using the software and they always respond either immediately or within a few hours with a solution. I have only experienced considerate, professional customer service. I have never had a customer service person act annoyed to help me or make me feel foolish for asking a question about using the software.

Pros: The software feels very intuitive. I like that I can find a solution to a problem quickly in a few different ways. I can search a customer by name, or unit. I can run a variety of reports to find information I need instantly. I love the notifications for each customer. I use that often to see what emails, notices, receipts were sent and I use the custom template feature to create my own notices. It's great to be able to print those letters in pdf and mail to tenants that may have missed my emails.

Cons: The only problems I have found is that to send a custom template to a customer I need to go off their page to create it first and then go back to their page to choose letters and find that template. I usually just open to tabs with my website but it would be easier to create emails/letters specific to a customer on their customer profile page.
My second problem is that the payment section is not available in Spanish yet. The customer service team put in a translater and created a Spanish page for me so we are very close to my goal of offering this to my tenants, but it will be great if the software could have a full Spanish option in the future.

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 02/07/2019
Rachelle D.
Office Manager
Consumer Services, 2-10 Employees
Used the Software for: 2+ years
  • Overall Rating
    4/5
  • Ease of Use
    4/5
  • Features & Functionality
    4/5
  • Customer Support
    5/5
  • Value for Money
    4/5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 15/02/2020

"Awesome customer service"

Comments: I use it daily to manage 2 storage facilities and will soon be adding a third. This software makes it easy to keep everything we need in one place and not have to login to the other facilities separately. I feel like I'm a pretty experienced user with this software.

Pros: The best part is the exceptional customer service they provide if you have questions. With the ability to now have multiple facilities with 1 central login, it makes having more than 1 location a little easier.

Cons: Some of the reports don't provide the information needed. Also the mobile platform could use some adjustments.

  • Reviewer Source 
  • Reviewed on 15/02/2020
Richard H.
Managing partner
Warehousing, 2-10 Employees
Used the Software for: 1-5 months
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 11/01/2020

"Fantastic!"

Comments: GREAT customer support! Everything has been fantastic. Very affordable for our facility. 305 units. Wish I’d upgraded years ago. Highly recommend.

Pros: Great features. Easy to use. Upgraded from software we’ve used for about 18 years. Wow! What a difference. The automation of monthly billing, payments, etc. is a valuable asset to our company. Website is great! Should have found this company years ago. Gate integration was a snap. Highly recommend Easy Storage Solutions. Very satisfied customer.

Cons: Setting up customer accounts took time but that was expected. After that. It was a breeze.

  • Reviewer Source 
  • Reviewed on 11/01/2020
Irene L.
Manager
Used the Software for: 6-12 months
  • Overall Rating
    2/5
  • Ease of Use
    2/5
  • Features & Functionality
    2/5
  • Customer Support
    3/5
  • Value for Money
    3/5
  • Likelihood to Recommend
    4/10
  • Reviewer Source 
  • Reviewed on 15/05/2018

"Not impressed"

Comments: The business can keep running after our emove disaster.

Pros: I am a bit surprised at all the excellent ratings and a I am a little concerned for giving it a less than glowing report. I am not sure why everyone thinks this software is so good and wondering what am I missing. It does the job, but in my opinion it really does not offer anything to earn such glowing reports.

Cons: It's confusing. It is not an all in one program. You need to have a totally separate company for processing payments, which also costs a lot. This software does not function as an accounting program. They sell that service separately from what I understand. Instead of crediting a charge you simply void it. The reports are limited and quite terrible actually. Most do not sort and only download to a PDF or CSV document. They probably offer a separate report writer for another charge if you desire better reports. They do not offer any financial reports at all other than the management report which is not professional or good quality. Lets just say it is not what I expected and I have been very disappointed in it.

Vendor Response

by Easy Storage Solutions on 01/06/2018

Irene,

Thank you for leaving us feedback. We genuinely appreciate the opportunity to improve our software. We have a long list of suggestions from our users that we review and use to update our software. Currently we are working on creating better reporting functions in the software. In addition, we are currently working on making it so you can download your reports via CSV file or PDF. You can void charges if you wish, but there is also functionality to be able to credit a charge. If you would like help doing this feel free to call us and we would be happy to help! Finally, if there is anything we can do to help improve your experience please reach out to us!

Thank you for your business and your feedback!

  • Reviewer Source 
  • Reviewed on 15/05/2018