Ticket Tailor

Ticket Tailor

Comments: Amazing. Great product, and perfect for freelancers who need flexible payment options.

Pros:

Great UI and guided setup. Ease of use. Awesome integrations with personal website.

Cons:

Could be easier to set up integrations with physical payment systems. This lack of clarity was enough to keep from going that route, but easy to work around.

Alternatives Considered: SpotOn

Reasons for Switching to Ticket Tailor: Recommendation from a friend, and cost comparison

Tickety boo!

Comments: Excellent. The chat box is answered quickly and expertise shared.

Pros:

It's easy to use, both to set up events, but also for the audience to book tickets

Cons:

There is no searchable events platform, for new audience members to discover new events

Excellent Price

Comments: Overall, for the price it does the function necessary for a lower price that other platforms. If the platform was a little easier to use and easier for customers to find this would be helpful.

Pros:

As a small business owner, I love the low ticket fees and functionality of being able to sell a ticket online. I've used this software for lots of events.

Cons:

The ease of use and look of the software is not as nice as their competitors. Ticket tailor does not easily allow customers to find tickets without a direct link. Other platforms allow customers to easily find tickets when searching online.

Alternatives Considered: Brown Paper Tickets and Eventbrite

Reasons for Switching to Ticket Tailor: Price

Very impressed so far

Comments: Really good so far, support team are very responsive.

Pros:

It's very easy to use and emails deliver with ease and we hardly ever have people say they're missing the link to online webinars.

Cons:

That email broadcasts are limited and you have to ask for more. I am yet to use the scanner on the app so it will be interesting to see how that works at our in person events.

New User 2024

Comments: Easy to set up, easy to share and back end easy to navigate

Pros:

Easy set up, set up our first event in 15 minutes

Cons:

Nothing major, all seems to be straight forward

Alternatives Considered: Blackbaud eTapestry

Reasons for Switching to Ticket Tailor: Seamed more straight forward than alternatives

Great for Charities!

Pros:

Easy to use, cheapest out there, charity discounts

Cons:

Difficult to see names for tickets sold.

Alternatives Considered: Eventbrite

Reasons for Switching to Ticket Tailor: The price was more reasonable and I liked the charity discount

My favourite ticketing platform

Comments: Very good experience. I've arranged paid and unpaid events. There is definitely functionality I haven't used, and some elements I would like built in, but all in all it's a very usable, affordable platform.

Pros:

Ticket Tailor is easy to use. Very easy to set up events and create ticket types, and the unbelievable thing is that you can do a lot of this for free if your event does not have paid tickets. I've done a comparison and for use case & functionality, Ticket Tailor is the most affordable. My favourite feature is that registered event attendees get confirmation email in which they can 'Add to calendar'. This is a surprisingly rare feature. I have not really used the check in app apart from to check names, and that is really useful.

Cons:

There are some nuances that one has to get used to. For example: 1. If you set up discount codes, those are like a set feature, and the list shows in full for each event. This could be my misunderstanding functionality. 2. You can't delete tickets, you can only void them, so they remain in your tally of issued tickets, and you need to be careful when exporting the doorlist to make sure you include only valid tickets. 3. You can't export the doorlist with the first name and last name separated, so you have to do a little delimiting in Excel to separate them.

A happy customer.

Comments: Excellent. Very easy to set up and use, attractive interface.

Pros:

Option of free service for free events. Excellent, friendly support. Attractive values.

Cons:

Not able to have 'followers' who would then automatically receive info abut new events.

Fantastic resource

Comments: Excellent service, easy to use. When I needed support, there was help on hand straight away

Pros:

Easy to set up Straight forward for parents Help on hand

Cons:

This might already be a feature, however, I couldn't find it. For one lump sum to be put into the bank rather than smaler amounts every other day. Easier for our books.

Easy to use

Comments: Very good set-up, quite easy to use , user friendly

Pros:

Ease of use , user friendly, easy to edit everything

Cons:

Time it takes for Ticket sales money to come through

First time user, very pleased.

Comments: With Ticket Tailor we can now accurately track how many people register for an event, and compare that to how many people actually attend the event. We can now also collect emails efficiently for producing distribution lists of attendees for thank you notes and future marketing of events.

Pros:

I loved how I can have the flexibility of making the tickets either free or to determine the cost, and to factor in the additional fee for processing through Ticket Tailor.

Cons:

Not being able to list specific names under one singular party. That made checking people in a little less specific than I would have liked.

Alternatives Considered: Eventbrite

Reasons for Switching to Ticket Tailor: Slightly cheaper processing fees and the electronic method of checking people in with Tazotix.

Great, easy to use product for a great price

Comments: Fantastic.

Pros:

Quick to learn, easy to get an overview, lots of options for adding discounts. Works for in person and online events really well. Customer service is really good and almost always available in no time.

Cons:

The broadcast feature is very limited in control of the way the emails look. Visually it's hard to make a professional looking email. Or maybe I need to become better with HTML. Some good templates would be amazing. Although this doesn't stop me using your software, because everything else is so good! Also, please add a feature where I can have JUST a booking page. Not the sales page. I have to dig about in the embed code to find the URL. It'd be nice to just have a button that says copy URL for booking page. I can then send people straight there from my website. And, for larger events, it would be amazing if you could offer monthly payments for larger courses instead of a single large payment - if that's possible.

Alternatives Considered: Xperiencify

Reasons for Switching to Ticket Tailor: It's ease of use and automated emails. Most of these don't include all these features. Ticket Tailor does everything from sales page, purchasing, emails, seating, promotion codes, tracking sales with different URLS.

Great SaaS box office provider

Comments: Very good. They're a good company that is really responsive to their users.

Pros:

I do ticketing for my comedy club via Ticket Tailor and have been very happy with it. The lowest fee structure of ANYTHING I've worked with, and very good overall feature set. I highly recommend this one to everyone I know in the industry!

Cons:

Some things aren't there that other platforms have. Some of the features from Eventbrite for google/facebook pixels make them MUCH easier to configure, but they have simple work arounds in place to still use them.

Alternatives Considered: Brown Paper Tickets

Reasons for Choosing Ticket Tailor: Price, and the lack of support unless you pay even more.

Switched From: Eventbrite

Reasons for Switching to Ticket Tailor: Price, and had used brown paper in the past. Really just looking for something new.

Ticket Tailor

Comments: Very good bar the 'User experience' elements listed above - sort those ourt and its 5 stars all the way.

Pros:

Easy to use, user friendly and suits our needs well. Lots o functionality that works well but a few areas could do with tweaking (see below). Friendly and helpful Customer Services team and quick to respond when required.

Cons:

There are a few obvious improvements that would help manage events especially in these uncertain times. 1. The App (Tazotix) doesn't allow you to refund a ticket directly from it (like one of main competitors) This would be hugely useful and cant see the coding being massively difficult to implement 2. Once published there is no way of selecting a number of events to make a generic change. Amendment to published events is therefore a bit labour intense especially as each change requires a tick box to confirm and then a wait while page reloads. It'd be great to be able to select a number of published events and 'edit all selected' as an option. That said, as it stands i would still recommend ticket tailor to others and will continue to use the platform for the foreseeable.

Ticket Tailor boosts our fundraising

Comments: Overall, Ticket Tailor meets all of our needs. The price point is optimal, they generously offer a discount for our nonprofit organization, it is easy to use, and customer service is responsive and helpful. The customer service representatives respond quickly and provide all of the information I am searching for. It integrates seamlessly with our website and into emails. With Ticket Tailor, we have been able to encourage advanced ticket sales and maximize our fund raising efforts.

Pros:

This product is user friendly and allows us to customize the tickets, events, and images to the extent that we need. Often, I have used products that are either easy to use and don't have customization or have customizing options but are too complex. Ticket Tailor is well-balanced. We are a small, nonprofit organization so limiting expenditures on events is critical to our ability to use the funds for programming. Ticket Tailor's pricing makes it possible for us to maximize fundraising efforts. We now use it for every fundraising event.

Cons:

For our events, Ticket Tailor meets all of our ticketing and registration needs. In the past, we were struggling with no feature to create tables, but that feature was recently added. There really isn't anything we have seen missing from the platform.

A Perfect Product for Paint and Wine Nights

Comments: My overall experience has been great with TicketTailer. I can easily track and manage my events and clients. I enjoy the ease of use of the product, quick customer service feedback and open and transparent payments.

Pros:

TicketTailer is very easy to use for not only the administrator but also for the clients. The payment integrations give many options for client payment and also the mailchimp integration makes it simple to track and communicate with your clients. I also like the feature of being able to use it for in-store sales as well. TicketTailer software allows me to quickly and easily manage my ticket sales and keep track of events.

Cons:

With the last update the quick 'Create Order' button was buried inside of each event making it more clicks just to create new orders manually.

Alternatives Considered: PayPal, Eventzilla and Eventbrite

Reasons for Switching to Ticket Tailor: I chose TicketTailer for the simple Price per month instead of per transaction/client/event. Ease of use and modernity of its product offering. It Ticked all of my boxes and seemed to be in tune with what a client wants from their product.

Ticket Tailor solved a difficult problem and did it easily

Comments: Absolutely outstanding solve a problem, which we have been trying to solve for several years and did it easily and quickly

Pros:

Overall ease of use, high level of support

Cons:

There is nothing I dislike about TT. It works splendidly does what it supposed to do has caused us no difficulties whatsoever in implementation and use.

The best ticketing platform for events of any size

Comments: I was impressed with the ease and agility with which I was able to set up my event and start selling tickets in a matter of minutes.

Pros:

From the moment I signed up, I was able to set up my event and start selling tickets in a matter of minutes. The process of creating my locker was very easy and I was able to customize it with my own logo and colors, giving it a professional look and consistency with my brand.

Cons:

I would like the platform to have more integration options with other tools and services. While there is the ability to integrate with some popular apps, I wish there were more options available so I could connect this platform with all my usual marketing and event management tools.

Best option for independent businesses

Comments: This is the best ticketing service that I have ever used and I would recomend it to anyone, purely because you dont have to wait until the event is over to collect your money

Pros:

Most ticketing services don't send you your money until after the event is over and they take a massive cut. The cut that Ticket Tailor takes is much smaller and you get the money wired directly to your bank account as it comes in, which allows you to pay for the event without coming out of pocket.

Cons:

Discoverability is not as good as with Event Brite, which means that people arent going to find out about you through ticket tailor, but for the money you save you can just spend a bit extra on advertisment

Amazing product

Comments: We had a great experience

Pros:

Ticket Tailor met all of our event ticketing needs and exceeded them! Great program and we look forward to using it for our future events.

Cons:

None were found on my part. We had a great experience using ticket tailor

First time with e-ticketing

Comments: For many years we have run Santa events with high quality cardboard tickets sold from our premises or bought through PayPal and posted out. We have also sold tickets on the day. Covid meant none of that was possible and we were very anxious about moving to e-ticketing. From the very start the product was very easy to use and customise and more importantly integrated very well with our website and our customers found it easy to use. The support team have been exceptional - answering queries at all hours when I'd reached a problem. What I love with their support team is that they never say- just click this option as though you were an idiot- they are very friendly always explained or linked to tutorials so you can understand in more detail.

Pros:

Very easy to set up an event, able to copy event to save time/mistakes. Very easy to customise and make it look like our product, blended perfectly with our website and meant we could add/change/hide events ourselves without paying external company to make changes to our website. Our first event went from an idea to tickets sold within a couple of days and would have been quicker but had to wait for web team to add the ticketing code and our own text/images. Ticket types with loads of options and seemed easy for our customers to use. Price per ticket seemed cheap compared with other names I looked at. Loved the fact we could use our images and text colours to give our branding for events and could even customise order confirmation emails, checkout questions, etc and export all info easily to Excel to analyse in more detail. Many times I thought I'd like to do something then found there was an option already there, e.g. use an access code so someone could add another ticket to their order for a 'sold out' event. The countdown timer for tickets going on sale was brilliant. It meant I could prepare and publish about 70 events and set the go-onsale time to coincide with the scheduled facebook post to announce they are on sale ... now! The new recurring event options will allow us to easily manage ticketing for time slot future events if we can find a way to limit the number of families ordering per time slot rather than number of tickets sold.

Cons:

We had a probably bespoke requirement to control/count/limit the number of individual orders rather than the number of actual tickets issued. E.g. with Covid needed to limit the number of families who purchased but could have up to 6 people per bubble/family with a mix of adult and child ticket prices. A solution would be to be able to specify a mandatory ticket so they had to buy, say, one visit ticket (which could have been free) per order and then any number of additional tickets. We could schedule when an event was published but couldn't schedule when it went off-sale this needed to be done manually. You could set the ticket to go off-sale but the event still showed as on-sale. Cancelling events - sadly we had to cancel some events due to Covid and this was a manual process of finding and cancelling each ticket then refunding in PayPal. Took about 1.5 mins to do each one and we had nearly 2000 to cancel so took several days hard work of clicking, copy/paste etc. Bulk ticket create - we offered a free upgrade to a different event and about 800 took this option. This involved manually copy/paste to create each new ticket/order as admin can't edit/change the event on a ticket. Again took probably 1.5 days to work through them individually, would have been great to be able to create a batch of tickets from a CSV /Excel data set. Overall the affordable cost and superb look of the product for the customer far outweighs any system admin niggles and support team were awesome!

New user couldn't be more impressed

Comments: I am a new recruit to Ticket Tailor but, so far, I couldn’t be more impressed. They will save us an estimated $2,000 per production compared to our previous service. You can set your tickets up to accept a donation on top of the ticket fee to bring in more revenue. With our previous service, moving a ticket from one performance to another was complicated and frustrating. With Ticket Tailor, a few clicks and the ticket is moved and the buyer is notified. To add ticket buyers to MailChimp, we had to run a report, export it to Excel, and import it to MailChimp. I’m using a Zap on Ticket Tailor that automatically and immediately adds the buyer to a MailChimp audience each time a ticket is sold. Very easy to set up right on the Ticket Tailor site. And Customer Support!!! Unlike virtually every other company support in the world, you can pull a Ticket Tailor agent into chat in under FIVE MINUTES! If that wasn’t enough, they understand the question… AND have an intelligent answer. I have yet to have an agent tell me to hold on for “a couple minutes” while they search their manual or ask someone else. And they’re available 24x7! This service is a fantasy come true.

Pros:

Cost and ease of use. Amazing customer service.

Cons:

A couple features don't work as I'd like, but there is an acceptable workaround

Easy to use and amazing customer service

Comments: Extremely positive

Pros:

Everything really easy to use and makes ticket entry a breeze

Cons:

To put more information on the holding page before people buy the tickets

Couldn't ask for more.

Comments: It's just fantastic. It's so easy and the fact that they waived all fees for online events during the pandemic shows that they really are looking out for the customer.

Pros:

It's incredibly easy to use. I have a good amount of experience with different online services and TicketTailor has such an easy to use interface. I have been able to delegate a lot of work to my team with minimal training.

Cons:

Sometimes the chat box can be a little big and intrusive but it doesn't really matter because 9 times out 10 it's really useful information that pops up.

Alternatives Considered: TicketSource, VeryConnect, Salesforce Sales Cloud and Ticketbud

Reasons for Choosing Ticket Tailor: Price and functionality.

Switched From: Eventbrite

Reasons for Switching to Ticket Tailor: Price, functionality, look and feel.

Ticket Tailor

Comments: We have been using Ticket tailor for several years and found it to effectively meet our needs as we can increase or decrease the amount of events we are paying for, it is easy to change your payment plan. There is also the option to resend tickets, cancel orders etc.

Pros:

Straight forward to use and good reporting options. Allows you to set the transaction fee and ticket price. Not extortionate for the vendor.

Cons:

The buytickets. link wording isn't always appropriate as we offer free events, although there is a join the guestlist option this isn't on the main link.