--- description: Discover the benefits and disadvantages of Vtiger CRM. Learn the software price, see the description, and read the most helpful reviews for UK business users. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Vtiger CRM Pricing, Cost & Reviews - Capterra UK 2026 --- Breadcrumb: [Home](/) > [CRM Software](/directory/2/customer-relationship-management/software) > [Vtiger CRM](/software/112491/vtiger-crm) # Vtiger CRM Canonical: https://www.capterra.co.uk/software/112491/vtiger-crm Page: 1 / 15\ Next: [Next page](https://www.capterra.co.uk/software/112491/vtiger-crm?page=2) > Used in agile sales teams to increase sales productivity, clear bottlenecks in processes, and ultimately hit revenue targets. > > Verdict: Rated **4.3/5** by 336 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Vtiger CRM? Vtiger is perfect for small to medium businesses that have agile sales, customer support, and marketing teams focused on boosting growth, marketing ROI, and customer satisfaction. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 336 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support | 4.2/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Vtiger - **Location**: San Francisco, US - **Founded**: 2003 ## Commercial Context - **Starting Price**: US$12.00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: 15-day free trial, no credit card required. Vtiger offers four different packages, including a forever-free CRM. Rates start at $12 per user, per month (billed annually), or $15 per user, per month (billed monthly) Please contact Vtiger Sales team - sales@vtiger.com for pricing information. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Chinese, Danish, Dutch, English, French, German, Hebrew, Hungarian, Italian, Japanese, Polish, Portuguese, Russian, Spanish, Swedish, Traditional Chinese, Turkish - **Available Countries**: Australia, Canada, France, Hong Kong SAR China, India, Ireland, Israel, Kuwait, Netherlands, Qatar, Singapore, South Africa, Spain, United Arab Emirates, United Kingdom, United States ## Features - Activity Dashboard - Alerts/Escalation - Alerts/Notifications - Appointment Scheduling - Automated Routing - CRM - Calendar Management - Calendar/Reminder System - Campaign Management - Collaboration Tools - Contact Management - Customer Database - Customisable Reports - Customizable Fields - Data Import/Export - Document Storage - Email Management - Email Marketing - Engagement Tracking - For Insurance Industry - Inbox Management - Interaction Tracking - Knowledge Base Management - Lead Capture - Lead Distribution - Lead Management - Lead Nurturing - Lead Qualification - Lead Scoring - Lead Segmentation - Marketing Automation - Mobile Access - Multi-Channel Communication - Opportunity Management - Performance Metrics - Pipeline Management - Predictive Analytics - Quotes/Estimates - Reporting & Statistics - Reporting/Analytics - Sales Activity Management - Sales Pipeline Management - Sales Reports - Segmentation - Self Service Portal - Social Media Integration - Support Ticket Management - Task Management - Third-Party Integrations - Workflow Management ... and 1 more features ## Integrations (34 total) - Adobe Commerce - Asterisk - Breeze - Clickatell - Docusign - Dropbox Business - Exotel - Gmail - Google Calendar - Google Contacts - Google Docs - Google Drive - Gupshup - Intuit Data Protect - LinkedIn for Business ... and 19 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [CRM Software](https://www.capterra.co.uk/directory/2/customer-relationship-management/software) ## Related Categories - [CRM Software](https://www.capterra.co.uk/directory/2/customer-relationship-management/software) - [Lead Management Software](https://www.capterra.co.uk/directory/30017/lead-management/software) - [Online CRM Software](https://www.capterra.co.uk/directory/30072/online-crm/software) - [CRM for Small Businesses](https://www.capterra.co.uk/directory/31583/small-business-crm/software) - [Sales Force Automation Software](https://www.capterra.co.uk/directory/12/sales-force-automation/software) ## Alternatives 1. [HubSpot CRM](https://www.capterra.co.uk/software/152373/hubspot-crm) — 4.5/5 (4451 reviews) 2. [Zoho CRM](https://www.capterra.co.uk/software/155928/zoho-crm) — 4.3/5 (6964 reviews) 3. [Bigin by Zoho CRM](https://www.capterra.co.uk/software/204998/bigin-by-zoho-crm) — 4.7/5 (724 reviews) 4. [EngageBay CRM](https://www.capterra.co.uk/software/178819/engagebay-marketing) — 4.7/5 (907 reviews) 5. [Salesforce Sales Cloud](https://www.capterra.co.uk/software/61368/salesforce) — 4.4/5 (18768 reviews) ## Reviews ### "Versatile and scalable" — 5.0/5 > **Nathan** | *3 June 2024* | Internet | Recommendation rating: 10.0/10 > > **Pros**: The ability to customise the CRM to your business requirements. > > **Cons**: Connecting modules together can be tricky for beginners. > > Hugely positive and I prefer this CRM to others I have used which tend to be a lot more expensive the Vtiger. ----- ### "About Vtiger CRM" — 5.0/5 > **Verified Reviewer** | *10 March 2025* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: Vtiger CRM is a good user friendly and afforadable price > > **Cons**: Vtiger CRM have integration limitations and some performence issues > > My overall experience with Vtiger CRM has been positive. It’s a powerful all-in-one solution that helps streamline sales, marketing, and customer support processes ----- ### "Value for money" — 3.0/5 > **Eduardo** | *30 September 2019* | Publishing | Recommendation rating: 6.0/10 > > **Pros**: Compare to other CRM options it's significantly cheaper and has a lot of features to explore and use. The support it's fantastic they are always there to assist you with patience and dedication. > > **Cons**: Some of the features are half way developed (for instance the Project Module it's not good) The email campaign module could be great but it needs lots of improvements. The mobile App could be better. > > Although I will expect improvements they are always working and adding new features, they are always there to help you. ----- ### "VTiger is value for money" — 4.0/5 > **Eduardo** | *9 October 2019* | Publishing | Recommendation rating: 8.0/10 > > **Pros**: It has a lot of resources. For a small company with low budget it's a great choice. The customer support is great, they are always at your service with a lot of patience and dedication. They are constantly adding new features and improving the software. > > **Cons**: Some of the features are complicated to adopt, like the project module and it is not very friendly. Although the email campaign module is quite good it needs some improvements when you try to resend a campaign, it needs to generate a URL of the campaign like MailChimp does. As a small company I would like it to allow us to adopt different identities (as an example, I'm the CEO but sometimes I'm acting like a support agent so I will like the CRM to allow me to change my name in that case to pretend we are a bigger company, it is not nice to sign with the name of the CEO from the email address of support@mycompany.com) > > I'm very happy with vTiger although it is not SalesForce. You feel you are working with a company who cares about you and try for all means to help you to improve your business. ----- ### "Saved my working life\!" — 5.0/5 > **AnnA** | *22 April 2019* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: Its ADAPTABLE\! On the first look you might get surprised of all the functions but when you start using it you will realize there are even more functions and you will love it. I do realize that if you want a CRM, support system or project management and do not want to adapt anything to your organization - then the Vtiger might not be for you. But I have never worked with a system that I didn't want to adapt. There is always some process, some pipeline that you do different than other businesses and I was so happy when I found out that I could make the Vtiger – to be my system – adapted for my needs. And I love the fact that even if we are small companies, we get good support from Vtiger. > > **Cons**: Well actually the fact that is so adaptable and still very powerful do requires that you think and plan before you start to create new pipelines, modules. Because there are so many functions that you can create a module that serves even the most complicated process. And so even if you can make anything – take the time so write done and plan the process. > > I own and run 2 companies, one together with a good friend and she has also one more company. Since we started in 2010/2011 we have been working more and more closely together and when starting to use Vtiger in… think 2013…. We share all our business information in Vtiger. This gives our small companies a great advantage and brings security to our customers. Sometime in 2014 I got sick and started to get more and more fatigued and in the end of November 2017 I was diagnosed with ME/CFS. This means my head get tired and I have problems remember things and plan my work. Without Vtiger I would have had to stop working. No, it is really the truth\! From the start we have created new modules, new checklists, new ways of project management because we wanted to hire more people and wanted them to work like we do. We have modules for customer updates of Wordpress sites, for SEO management and for support. We haven’t hired a lot of people but all these adapted workflows is now an enormous help due to my cognitive issues. I can still work, not as much as before but still working. So, thank you Vtiger\! ----- Page: 1 / 15\ Next: [Next page](https://www.capterra.co.uk/software/112491/vtiger-crm?page=2) ## Links - [View on Capterra](https://www.capterra.co.uk/software/112491/vtiger-crm) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data