Who Uses VIZOR IT Asset Management?
VIZOR is for users who want the provision of effective infrastructure and end-user support. The target needs identification, management and resolution of incidents and problems.
What Is VIZOR IT Asset Management?
VIZOR is an ITIL best practice helpdesk issue tracking solution for delivering full IT end-user and customer support. Features include powerful email integration, SLA support, knowledgebase, team-working, automatic ticket assignment and a self-service portal. VIZOR is ready to use out-of-the-box or can easily be customized to meet your exact requirements. Available on-premise or in the cloud. Try now for Free.
VIZOR IT Asset Management Details
Vector
http://www.vector-networks.com
Founded 1992
Play
VIZOR IT Asset Management pricing overview
See pricing plansVIZOR IT Asset Management does not have a free version but does offer a free trial.
Starting Price
Not provided by vendor See pricing details
Pricing Details
Pricing is charged annually based on number of users. Three editions are offered at different prices: SCCM Vizor for IT Assets, SCCM Vizor for Software, and SCCM Vizor Complete.
Free Version
No
Free Trial
Yes, get a free trial
VIZOR IT Asset Management deployment and support
Support
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Deployment
- Cloud, SaaS, Web-based
- Mac (Desktop)
- Windows (Desktop)
- Linux (Desktop)
- Windows (On-Premise)
- Linux (On-Premise)
- Android (Mobile)
- iPhone (Mobile)
- iPad (Mobile)
Training
- Live Online
- Webinars
- Documentation
- Videos
VIZOR IT Asset Management Features
Asset Tracking Software
- API
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Asset Management
- Asset Tracking
- Audit Management
- Audit Trail
- Barcode / Ticket Scanning
- Barcode Recognition
- Barcoding/RFID
- Calendar Management
- Check-in/Check-out
- Compliance Management
- Contract/License Management
- Cost Tracking
- Customisable Forms
- Customisable Reports
- Customizable Fields
- Data Import/Export
- Depreciation Management
- Dispatch Management
- Disposal Management
- Document Management
- Equipment Maintenance
- Equipment Tracking
- Fixed Asset Management
- Historical Reporting
- IT Asset Tracking
- Inventory Management
- Inventory Tracking
- Location Tracking
- Maintenance Management
- Maintenance Scheduling
- Mobile Access
- Monitoring
- Multi-Location
- Purchase Order Management
- RFID Scanning
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Reservations Management
- Search/Filter
- Status Tracking
- Tagging
- Third Party Integrations
- User Management
- Work Order Management
- Workflow Management
EAM Software
- API
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Asset Management
- Asset Tracking
- Audit Management
- Audit Trail
- Automated Scheduling
- Barcode / Ticket Scanning
- CMMS
- Calendar Management
- Compliance Management
- Cost Tracking
- Customisable Reports
- Customizable Fields
- Dashboard Creation
- Document Management
- Document Storage
- Energy Management
- Equipment Maintenance
- Equipment Management
- Equipment Tracking
- Facility Management
- Facility Scheduling
- Fixed Asset Management
- Historical Reporting
- IT Asset Management
- IT Asset Tracking
- Inspection Management
- Inventory Management
- Inventory Tracking
- Job Management
- Maintenance Management
- Maintenance Scheduling
- Mobile Access
- Monitoring
- Multi-Location
- Parts Management
- Preventive Maintenance
- Purchase Order Management
- Real Time Data
- Real Time Notifications
- Reporting & Statistics
- Software License Management
- Task Scheduling
- Third Party Integrations
- Warranty Tracking
- Work Order Management
- Workflow Management
Fixed Asset Management Software
- API
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Asset Accounting
- Asset Management
- Asset Tracking
- Audit Management
- Audit Trail
- Barcode / Ticket Scanning
- Barcode Recognition
- Barcoding/RFID
- Calendar Management
- Compliance Management
- Contract/License Management
- Cost Tracking
- Customisable Forms
- Customisable Reports
- Customizable Fields
- Data Import/Export
- Depreciation Management
- Disposal Management
- Document Management
- Document Storage
- Equipment Maintenance
- Equipment Tracking
- Fixed Asset Management
- Historical Reporting
- IT Asset Tracking
- Inspection Management
- Inventory Management
- Inventory Tracking
- Location Tracking
- Maintenance Scheduling
- Mobile Access
- Monitoring
- Multi-Location
- Purchase Order Management
- RFID Scanning
- Real Time Data
- Remote Access/Control
- Reporting & Statistics
- Resource Management
- Role-Based Permissions
- Status Tracking
- Task Management
- Third Party Integrations
- User Management
- Work Order Management
- Workflow Management
Help Desk Software
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts / Escalation
- Alerts/Notifications
- Automated Routing
- CRM
- Call Centre Management
- Chat/Messaging
- Client Portal
- Customer Database
- Customer History
- Customisable Branding
- Customisable Forms
- Customisable Reports
- Customisable Templates
- Customizable Fields
- Data Import/Export
- Document Storage
- Email Management
- Email Templates
- Feedback Management
- Help Desk Management
- IT Asset Management
- Interaction Tracking
- Interaction Tracking
- Knowledge Base Management
- Live Chat
- Macros/Templated Responses
- Monitoring
- Multi-Channel Communication
- Network Monitoring
- Performance Metrics
- Prioritisation
- Real Time Notifications
- Real-Time Chat
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Social Media Integration
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Third Party Integrations
- Ticket Management
- Workflow Configuration
- Workflow Management
IT Asset Management Software
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Asset Management
- Asset Tracking
- Audit Management
- Audit Trail
- Barcode / Ticket Scanning
- Change Management
- Compliance Management
- Compliance Tracking
- Configurable Workflow
- Configuration Management
- Contract/License Management
- Cost Tracking
- Customisable Branding
- Customisable Forms
- Customisable Reports
- Customizable Fields
- Dashboard Creation
- Data Import/Export
- Data Visualisation
- Email Management
- IT Asset Tracking
- Incident Management
- Inventory Management
- Inventory Tracking
- Knowledge Base Management
- Maintenance Management
- Maintenance Scheduling
- Monitoring
- Prioritisation
- Problem Management
- Procurement Management
- Real Time Reporting
- Reporting & Statistics
- Reporting/Analytics
- Requisition Management
- Role-Based Permissions
- Self Service Portal
- Service Level Agreement (SLA) Management
- Supplier Management
- Support Ticket Management
- Support Ticket Tracking
- Task Management
- Third Party Integrations
- User Management
- Workflow Management
IT Management Software
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts / Escalation
- Alerts/Notifications
- Audit Management
- Audit Trail
- Capacity Management
- Change Management
- Chat/Messaging
- Compliance Management
- Configurable Workflow
- Configuration Management
- Customisable Branding
- Customisable Reports
- Dashboard
- Data Import/Export
- Data Visualisation
- Event Logs
- IT Asset Tracking
- IT Reporting
- Incident Management
- Inventory Management
- Issue Auditing
- Knowledge Management
- License Management
- Maintenance Scheduling
- Monitoring
- Patch Management
- Performance Metrics
- Real Time Data
- Real Time Monitoring
- Real Time Notifications
- Real Time Reporting
- Real-time Updates
- Remote Access/Control
- Remote Monitoring & Management
- Reporting & Statistics
- SSL Security
- Self Service Portal
- Server Monitoring
- Service Level Agreement (SLA) Management
- Single Sign On
- Task Management
- Third Party Integrations
- Ticket Management
- Uptime Reporting
- User Management
- Workflow Management
IT Service Software
- API
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Alerts / Escalation
- Alerts/Notifications
- Asset Management
- Audit Management
- CRM
- Change Management
- Client Portal
- Compliance Management
- Configurable Workflow
- Configuration Management
- Contract/License Management
- Customisable Branding
- Customisable Forms
- Customisable Reports
- Customisable Templates
- Customizable Fields
- Dashboard Creation
- Drag & Drop
- Email Management
- IT Asset Management
- IT Asset Tracking
- Incident Management
- Inventory Management
- Knowledge Base Management
- Knowledge Management
- Monitoring
- Prioritisation
- Problem Management
- Project Management
- Real Time Monitoring
- Real Time Notifications
- Real Time Reporting
- Release Management
- Reporting & Statistics
- SSL Security
- Self Service Portal
- Service Catalogue
- Service Level Agreement (SLA) Management
- Service Reporting
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Task Management
- Third Party Integrations
- Ticket Management
- Workflow Management
ITSM Tools
- API
- Access Controls/Permissions
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Alerts / Escalation
- Alerts/Notifications
- Approval Process Control
- Asset Management
- Asset Tracking
- Audit Management
- Availability Management
- CRM
- Capacity Management
- Change Management
- Chat/Messaging
- Client Portal
- Configurable Workflow
- Configuration Management
- Contract/License Management
- Customisable Branding
- Customisable Forms
- Customisable Reports
- Customisable Templates
- Customizable Fields
- Dashboard Creation
- Drag & Drop
- Email Management
- Help Desk Management
- IT Asset Tracking
- Incident Management
- Inventory Management
- Knowledge Base Management
- Monitoring
- Multi-Channel Communication
- Prioritisation
- Problem Management
- Project Management
- Release Management
- Reporting & Statistics
- Role-Based Permissions
- Self Service Portal
- Service Catalogue
- Service Level Agreement (SLA) Management
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Task Management
- Third Party Integrations
- Workflow Management
Issue Tracking Software
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts / Escalation
- Alerts/Notifications
- Assignment Management
- Chat/Messaging
- Collaboration Tools
- Commenting/Notes
- Configurable Workflow
- Customisable Branding
- Customisable Forms
- Customisable Reports
- Customisable Templates
- Customizable Fields
- Dashboard
- Drag & Drop
- Email Management
- Help Desk Management
- Issue Auditing
- Issue Management
- Issue Scheduling
- Issue Tracking
- Knowledge Base Management
- Monitoring
- Multi-Channel Communication
- Prioritisation
- Project Management
- Projections
- Real Time Notifications
- Real Time Reporting
- Real-time Updates
- Recurring Issues
- Reporting & Statistics
- Role-Based Permissions
- Rules-Based Workflow
- SSL Security
- Self Service Portal
- Service Level Agreement (SLA) Management
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Tagging
- Task Management
- Task Progress Tracking
- Third Party Integrations
- Ticket Management
- Widgets
- Workflow Management
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VIZOR IT Asset Management Reviews for UK Users
Read all reviewsOverall rating
4/5
Average score
Ease of Use
3
Customer Service
5
Features
4
Value for Money
4
Ludwig W.
Technology Executive
Computer Software, 51-200 Employees
Used the Software for: Free Trial
-
Overall Rating4 /5
-
Ease of Use3 /5
-
Features & Functionality4 /5
-
Customer Support5 /5
-
Value for Money4 /5
-
Likelihood to Recommend
- Reviewer Source
- Reviewed on 27/09/2018
"ITSM Evaluation of Vizor Helpdesk"
Comments: During our ITSM product evaluation this product ended up in the top-3, but eventually a different solution was chosen by our team. Anyhow a very valuable ITSM solution.
Pros:
List of strong points:
Deep search and combining of search criteria. Very simple and compact user interface, not too fancy, just what it needs to be. Tree of smart drop down levels. Automatic reply by email from the system. Knowledge base for incident resolution. Possibility to link to sharepoint and oneNote. extensive list of reports.
Cons: It is not always very clear what is standard and what can be done via integration services from the Vizor company.
- Reviewer Source
- Reviewed on 27/09/2018
