Who Uses VIZOR ServiceDesk & IT Assets?
VIZOR is for users who want the provision of effective infrastructure and end-user support. The target needs identification, management and resolution of incidents and problems.
What Is VIZOR ServiceDesk & IT Assets?
VIZOR is an ITIL Certified helpdesk issue tracking solution for delivering full IT end-user and customer support. Features include powerful email integration, SLA support, knowledgebase, team-working, automatic ticket assignment and a self-service portal. VIZOR is ready to use out-of-the-box or can easily be customized to meet your exact requirements. Available on-premise or in the cloud. Try now for Free.
VIZOR ServiceDesk & IT Assets Details
Vector
http://www.vector-networks.com
Founded 1992
Support
- 24/7 (Live Rep)
- Business Hours
- Online
Deployment
- Cloud, SaaS, Web
- Installed - Windows
Training
- Live Online
- Webinars
- Documentation
VIZOR ServiceDesk & IT Assets pricing overview
See pricing detailsVIZOR ServiceDesk & IT Assets does not have a free version but does offer a free trial.
Free Version
No
Free Trial
Yes, get a free trial
VIZOR ServiceDesk & IT Assets Features
Asset Tracking Software
- Activity Tracking
- Audit Trail
- Barcoding/RFID
- Check-in/Check-out
- Depreciation Management
- Disposal Management
- Location Tracking
- Reservations Management
EAM Software
- CMMS
- Energy Management
- Equipment Management
- Facility Management
- IT Asset Management
- Inventory Management
- Maintenance Management
- Parts Management
- Preventive Maintenance Scheduling
- Software License Management
- Warranty Management
- Work Order Management
Fixed Asset Management Software
- Asset Accounting
- Asset Lifecycle Management
- Audit Trail
- Barcoding/RFID
- Depreciation Management
- Disposal Management
- Document Management
- Inventory Tracking
Help Desk Software
- Alerts / Escalation
- Automated Routing
- Call Centre Management
- Customisable Branding
- Document Storage
- Email Integration
- IT Asset Management
- Interaction Tracking
- Knowledge Base Management
- Macros/Templated Responses
- Multi-Channel Communication
- Network Monitoring
- Real-time Chat
- Remote Access/Control
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Social Media Integration
- Ticket Management
- Workflow Configuration
IT Asset Management Software
- Audit Management
- Compliance Tracking
- Configuration Management
- Contract/License Management
- Cost Tracking
- Inventory Management
- Maintenance Management
- Procurement Management
- Requisition Management
- Supplier Management
IT Management Software
- Access Controls/Permissions
- Capacity Management
- Compliance Management
- Inventory Management
- Issue Auditing
- License Management
- Maintenance Scheduling
- Patch Management
- Remote Access/Control
IT Service Software
- Contract Management
- IT Asset Management
- Incident Management
- Knowledge Management
- Release Management
- Self Service Portal
- Service Catalogue
- Service Reporting
- Ticket Management
ITSM Tools
- Asset Tracking
- Availability Management
- Change Management
- Configuration Management
- Contract/License Management
- Incident Management
- Problem Management
- Project Management
- Release & Deployment Management
- Self Service Portal
Issue Tracking Software
- Assignment Management
- Dashboard
- Escalation Management
- Issue Auditing
- Issue Scheduling
- Knowledge Base Management
- Project Management
- Recurring Issues
- Task Management
VIZOR ServiceDesk & IT Assets Alternatives
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VIZOR ServiceDesk & IT Assets Reviews for UK Users
Showing 1 of 1 review
Ludwig W.
-
Overall Rating4/5
-
Ease of Use3/5
-
Features & Functionality4/5
-
Customer Support5/5
-
Value for Money4/5
-
Likelihood to Recommend
- Reviewer Source
- Reviewed on 27/09/2018
"ITSM Evaluation of Vizor Helpdesk"
Comments: During our ITSM product evaluation this product ended up in the top-3, but eventually a different solution was chosen by our team. Anyhow a very valuable ITSM solution.
Pros:
List of strong points:
Deep search and combining of search criteria. Very simple and compact user interface, not too fancy, just what it needs to be. Tree of smart drop down levels. Automatic reply by email from the system. Knowledge base for incident resolution. Possibility to link to sharepoint and oneNote. extensive list of reports.
Cons: It is not always very clear what is standard and what can be done via integration services from the Vizor company.
- Reviewer Source
- Reviewed on 27/09/2018
