Who Uses VIZOR ServiceDesk & IT Assets?

VIZOR is for users who want the provision of effective infrastructure and end-user support. The target needs identification, management and resolution of incidents and problems.

What Is VIZOR ServiceDesk & IT Assets?

VIZOR is an ITIL Certified helpdesk issue tracking solution for delivering full IT end-user and customer support. Features include powerful email integration, SLA support, knowledgebase, team-working, automatic ticket assignment and a self-service portal. VIZOR is ready to use out-of-the-box or can easily be customized to meet your exact requirements. Available on-premise or in the cloud. Try now for Free.

VIZOR ServiceDesk & IT Assets Details

Vector

http://www.vector-networks.com

Founded 1992

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online

Deployment

  • Cloud, SaaS, Web
  • Installed - Windows

Training

  • Live Online
  • Webinars
  • Documentation
VIZOR ServiceDesk & IT Assets video
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VIZOR ServiceDesk & IT Assets pricing overview

See pricing details

VIZOR ServiceDesk & IT Assets does not have a free version but does offer a free trial.


Free Version

No

Free Trial

VIZOR ServiceDesk & IT Assets Features

  • Activity Tracking
  • Audit Trail
  • Barcoding/RFID
  • Check-in/Check-out
  • Depreciation Management
  • Disposal Management
  • Location Tracking
  • Reservations Management

View full list of Asset Tracking Software

  • CMMS
  • Energy Management
  • Equipment Management
  • Facility Management
  • IT Asset Management
  • Inventory Management
  • Maintenance Management
  • Parts Management
  • Preventive Maintenance Scheduling
  • Software License Management
  • Warranty Management
  • Work Order Management

View full list of EAM Software

  • Asset Accounting
  • Asset Lifecycle Management
  • Audit Trail
  • Barcoding/RFID
  • Depreciation Management
  • Disposal Management
  • Document Management
  • Inventory Tracking

View full list of Fixed Asset Management Software

  • Alerts / Escalation
  • Automated Routing
  • Call Centre Management
  • Customisable Branding
  • Document Storage
  • Email Integration
  • IT Asset Management
  • Interaction Tracking
  • Knowledge Base Management
  • Macros/Templated Responses
  • Multi-Channel Communication
  • Network Monitoring
  • Real-time Chat
  • Remote Access/Control
  • Reporting/Analytics
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Social Media Integration
  • Ticket Management
  • Workflow Configuration

View full list of Help Desk Software

  • Audit Management
  • Compliance Tracking
  • Configuration Management
  • Contract/License Management
  • Cost Tracking
  • Inventory Management
  • Maintenance Management
  • Procurement Management
  • Requisition Management
  • Supplier Management

View full list of IT Asset Management Software

  • Access Controls/Permissions
  • Capacity Management
  • Compliance Management
  • Inventory Management
  • Issue Auditing
  • License Management
  • Maintenance Scheduling
  • Patch Management
  • Remote Access/Control

View full list of IT Management Software

  • Contract Management
  • IT Asset Management
  • Incident Management
  • Knowledge Management
  • Release Management
  • Self Service Portal
  • Service Catalogue
  • Service Reporting
  • Ticket Management

View full list of IT Service Software

  • Asset Tracking
  • Availability Management
  • Change Management
  • Configuration Management
  • Contract/License Management
  • Incident Management
  • Problem Management
  • Project Management
  • Release & Deployment Management
  • Self Service Portal

View full list of ITSM Tools

  • Assignment Management
  • Dashboard
  • Escalation Management
  • Issue Auditing
  • Issue Scheduling
  • Knowledge Base Management
  • Project Management
  • Recurring Issues
  • Task Management

View full list of Issue Tracking Software

VIZOR ServiceDesk & IT Assets Alternatives

More VIZOR ServiceDesk & IT Assets alternatives

VIZOR ServiceDesk & IT Assets Reviews for UK Users

Showing 1 of 1 review

Overall
4/5
Ease of Use
3/5
Customer Service
5/5
Features
4/5
Value for Money
4/5
Ludwig W.
Technology Executive
Computer Software, 51-200 Employees
Used the Software for: Free Trial
  • Overall Rating
    4/5
  • Ease of Use
    3/5
  • Features & Functionality
    4/5
  • Customer Support
    5/5
  • Value for Money
    4/5
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 27/09/2018

"ITSM Evaluation of Vizor Helpdesk"

Comments: During our ITSM product evaluation this product ended up in the top-3, but eventually a different solution was chosen by our team. Anyhow a very valuable ITSM solution.

Pros: List of strong points:
Deep search and combining of search criteria. Very simple and compact user interface, not too fancy, just what it needs to be. Tree of smart drop down levels. Automatic reply by email from the system. Knowledge base for incident resolution. Possibility to link to sharepoint and oneNote. extensive list of reports.

Cons: It is not always very clear what is standard and what can be done via integration services from the Vizor company.

  • Reviewer Source 
  • Reviewed on 27/09/2018