15 years helping British businesses
choose better software

What is FieldEdge?

The field service management software to run your entire business is the one that the owner, office staff and technicians actually find helpful! Scheduling and dispatching techs more efficiently means completing more jobs daily, increasing customer satisfaction and increasing profit. Along with dispatching techs to the field, FieldEdge gives contractors the power to take payments in the field, create service agreements, integrate with QuickBooks and much more.

Who Uses FieldEdge?

FieldEdge provides field service software at a cost-effective price backed by the highest level of support. Find out why we've been the #1 choice for HVAC and plumbing contractors for 35+ years.

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Reviews of FieldEdge

Average score

Overall
4.2
Ease of Use
4.2
Customer Service
4.4
Features
4.0
Value for Money
3.9

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Josh
Accountant in US
Utilities, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Private Review

5.0 2 months ago New

Comments: Experience was good but we moved on to Service Titan.

Pros:

[sensitive content hidden] - Our implementation specialist was great.

Cons:

User friendliness and functionality of the site.

Xplor Technologies Response

last month

Thanks for the wonderful testimonial!

Irene
General Manager in US
Consumer Services, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Highly customizable - Field Edge, hands down, is the best out there

5.0 2 years ago

Comments: Excellent. I could not ask for better customer service. Specifically, [SENSITIVE CONTENT]
our Customer Success Manager, has been great to work with. He responds quickly, is very hands on, and is overly dedicated to our team.

Pros:

The customization capabilities , the program being web-based, simple to use, and works full circle for every user, regardless of role, and for each division

Cons:

It would be useful if the reports could be generated in all formats

Leon
Service Manager in US
Construction, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

FieldEdge is okay at a lot of things

3.0 2 weeks ago New

Comments: A lot of our issues honestly probably came from the initial setup. Things weren't done properly then we could never seem to get it set up correctly afterward due to poor customer support. We left FieldEdge for ServiceTitan a few years later and never looked back.

Pros:

Ease of use for technicians in the field and office staff.

Cons:

Support. We got almost no support from field edge while using their software. We were often left to figure things out on our own.

Dan
owner in US
Construction, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Helps manage, organize, and grow your service business.

5.0 3 years ago

Comments: I am extremely thankful for the support team at FieldEdge. They are knowledgeable, helpful, and know their application well. Although implementation took some time and we still are improving our data set, we are glad that we selected to use FieldEdge as our SMS (Service Management Software). It truly brought our company from where we were to the next level. We are now a more consistent, more efficient, and more profitable company. If you do select FieldEdge to help your company, my one piece of sage advice is to spend time building out your pricebook for your Field Service Technicians. Adding photos, detailed descriptions, and the like will help them select the right part for the job and help you make sure you are billing the customer for the right part,.....etc.... etc....

Pros:

FieldEdge has been instrumental in helping our business automate so many of the daily tasks of operating our service business. From tracking how marketing works, setting up new service calls through our dispatcher, informing our techs where and when they need to be at jobs, invoicing, quoting, historical work completed, and even uploading photos. By in large, FieldEdge has the service process covered and help companies that use it, become better at communicating with customers, employees, and management. I have been impressed with most every feature that they offer. The one feature which I think has helped us grow the most is the use of packages. A package is a grouping of items that are typically sold together. These packages have the individual items used to create the package as invisible to the consumer and a blank freeform data field to explain what the package is. The use of packages has grown our average sales ticket and improved the efficiency of our technicians. Customer love that they get detailed written invoices and quotes promptly emailed to them. Dispatchers love see where the techs are in the day so they can squeeze in an extra service call or two. From an owner and management side of things, I sincerely appreciate how this tool helps customer, dispatcher(s), field service technicians, and our management to all work together.

Cons:

Can't really think of any major cons. There are some "Wish-List" items which I have for fine tuning the software, but they are minor disadvantages. One such example is the history of customer interactions. It is visible on the mobile application, but it isn't easily viewed. For example, it may say that we had an invoices in May 2016, September 2017, February 2019, and July 2020. To find if a customer purchased a widget from us, we have to review each invoice to "hunt" for the widget and when or if it was sold by us.

Xplor Technologies Response

3 years ago

Hi Dan - WOW! Thank you so much for this thorough and glowing review! We love hearing how FieldEdge helps businesses like yours grow. We work hard to meet expectations, and we're so glad to learn that we hit the mark for you. Our teams will be so happy to hear the feedback you've shared. Thanks again!

Devon
Chief Operating Officer in US
Facilities Services, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source
Source: SoftwareAdvice

Alternatives Considered:

Great Customer Service

5.0 4 years ago

Pros:

This product did not answer all of our answers, but FieldEdge was always willing to help! They made sure our needs and concerns were their needs and concerns. Their customer service is excellent!

Cons:

They are continually adding features so many features we needed at the beginning they did not have. They now do!