---
description: Discover the benefits and disadvantages of JAMS Incident Management.  Learn the software price, see the description, and read the most helpful reviews for UK business users. 
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: JAMS Incident Management Pricing, Cost & Reviews - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Incident Management Software](/directory/31332/incident-management/software) > [JAMS Incident Management](/software/1114249/JAMS-Incident-Management)

# JAMS Incident Management

Canonical: https://www.capterra.co.uk/software/1114249/JAMS-Incident-Management

> JAMS Incident Management escalates alerts via voice, SMS, push, email, Teams, and Slack until acknowledged—then can restart failed jobs
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## Overview

### Who Uses JAMS Incident Management?

JAMS Incident Management is used by IT operations, DevOps engineers, system administrators, and on-call engineers. It's standalone, and integrates with JAMS Scheduler and other monitoring tools.

## About the vendor

- **Company**: PSG and 2ndWave Software
- **Location**: Boston, US
- **Founded**: 2014

## Commercial Context

- **Starting Price**: US$192.00
- **Pricing model**: Per User (Free version available) (Free Trial)
- **Pricing Details**: Start with a free 14-day trial, then pick the tier that fits. Higher tiers add channels, integrations, and capacity for your team. 

Annual pricing saves you $2/user. Monthly pricing is available.
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: Australia, United Kingdom, United States

## Features

- Alerts/Notifications
- Audit Trail
- Communications Management
- Incident Reporting
- On Call Scheduling
- Status Tracking
- Task Management
- Ticket Management

## Support Options

- FAQs/Forum
- Knowledge Base

## Category

- [Incident Management Software](https://www.capterra.co.uk/directory/31332/incident-management/software)

## Alternatives

1. [Freshservice](https://www.capterra.co.uk/software/132997/freshservice) — 4.5/5 (805 reviews)
2. [HSI Donesafe](https://www.capterra.co.uk/software/141558/donesafe) — 4.8/5 (96 reviews)
3. [Xurrent IMR](https://www.capterra.co.uk/software/1083434/Xurrent-IMR) (0 reviews)
4. [Crises Control](https://www.capterra.co.uk/software/186220/crises-control) — 4.9/5 (23 reviews)
5. [ManageEngine ServiceDesk Plus](https://www.capterra.co.uk/software/179501/manageengine-service-desk-plus) — 4.4/5 (234 reviews)

## Links

- [View on Capterra](https://www.capterra.co.uk/software/1114249/JAMS-Incident-Management)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/10058792/JAMS-Incident-Management/> |
| en-AE | <https://www.capterra.ae/software/1114249/JAMS-Incident-Management> |
| en-AU | <https://www.capterra.com.au/software/1114249/JAMS-Incident-Management> |
| en-CA | <https://www.capterra.ca/software/1114249/JAMS-Incident-Management> |
| en-GB | <https://www.capterra.co.uk/software/1114249/JAMS-Incident-Management> |
| en-IE | <https://www.capterra.ie/software/1114249/JAMS-Incident-Management> |
| en-IL | <https://www.capterra.co.il/software/1114249/JAMS-Incident-Management> |
| en-IN | <https://www.capterra.in/software/1114249/JAMS-Incident-Management> |
| en-NZ | <https://www.capterra.co.nz/software/1114249/JAMS-Incident-Management> |
| en-SG | <https://www.capterra.com.sg/software/1114249/JAMS-Incident-Management> |
| en-ZA | <https://www.capterra.co.za/software/1114249/JAMS-Incident-Management> |

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