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Bonterra Guided Fundraising

Bonterra Guided Fundraising

What is Bonterra Guided Fundraising?

Track and measure supporter activity and fundraising efforts all in one place with clear, simple visuals and charts.

Who Uses Bonterra Guided Fundraising?

Bonterra Guided Fundraising (formerly Network for Good) helps small and growing nonprofits build strong donor relationships that advance their missions with simple, smart fundraising software.

Bonterra Guided Fundraising Software - Donor Management
Bonterra Guided Fundraising Software - Donor Profile
Bonterra Guided Fundraising Software - Event Pages
Bonterra Guided Fundraising Software - Peer-to-Peer
Bonterra Guided Fundraising Software - Donation Pages

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Reviews of Bonterra Guided Fundraising

Average score

Overall
4.7
Ease of Use
4.6
Customer Service
4.7
Features
4.5
Value for Money
4.6

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Michelle
Michelle
General Manager in US
Verified LinkedIn User
Nonprofit Organization Management, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Good donor software

5.0 3 years ago

Comments: Network for Good is a vast improvement over our previous donor software. It has streamlined our donations process, clean our data, allowed us to increase monthly giving and have a more robust reporting process.

Pros:

Network for Good has an easy to use reports and filters with it’s own built in email platform. They have great, easily accessible customer service. It works great as a donor database and processor.

Cons:

I would like the ability to change the format of our donation page (s). While NFG is not a CRM, it would still be helpful to be able to use the groups function more fully.

Kate
Chief of Staff in US
Museums & Institutions, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Satisfied Customer Since 2020

5.0 3 months ago

Comments: Love the customer support! So responsive! We implemented the product during COVID and it couldn't have gone more smoothly.

Pros:

The addition of event ticketing and auction functionality makes the package even more attractive and useful.

Cons:

Our database count is inflated by zero-dollar "subscribers" -- people who have never donated but receive information (such as local government officials on the newsletter list) -- so our annual costs are higher than I would like.

Bonterra Response

3 months ago

Thank you for the awesome feedback, Kate! Absolutely delighted that you've been happy with our product and support since 2020. I'll be sure to share your pricing feedback with our product team. Thanks for choosing Bonterra Guided Fundraising!

Katy
Director of Development in US
Religious Institutions, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source
Source: SoftwareAdvice

To stay with NFG or not to stay... this is the question

3.0 6 years ago

Comments: No

Pros:

I’ve enjoyed the variety of the e-blast templates. I’ve recently had a very good experience w/ Customer Solutions Specialist, Lenny Wrigley who helped me troubleshoot a very urgent request for one of my donors.

Cons:

The poor communication between the NFG Team and the customers paying for the services. One example was NFG changing e-mail servers and not warning the good paying customers. We lost a lot of communication with our donors the day before # givingtuesday

Bonterra Response

6 years ago

Hi Katy, Thanks for sharing your feedback about your great experience with our support team member, Lenny! Regarding poor communication with our customers: Thank you for sharing your frank feedback. Hearing from customers is how we make improvements. Speaking of improvements... We're constantly evolving our customer communication and outreach every week. We are working on some team restructuring which will allow us to have better 1:1 as well as more streamlined mass communication with our donor management customers. Furthermore, our customer marketing manager and product manager have started to put together product update notes and we share them at least once a month (when the notes are released they will be the first thing you see when you log in to the donor management system. Various product updates are also included in the customer version of our weekly Tips Newsletter). We're also increasing the number of customer webinars we provide to share strategy ideas, details on product improvements, as well as an open Q&A time with our customer base. We hope you can join us for as many webinars are you are able! Our team has fixed the issue that delayed some of our customers' email sends that were scheduled around #GivingTuesday. We apologize for our system sending these emails much later than they were scheduled for. Our team identified and fixed the issue after this experience: We have more dedicated servers at the ready to support a large volume of emails being sent through our system at once. Because of feedback from customers like you, we worked quickly to make this improvement before the biggest three giving days of the year (Dec 29,30,31) and we had very few timing issues with email sends after we made this improvement. If you ever have product feedback or questions for us, you can always reach the team (and most likely Lenny!) by clicking the blue dot to open up the messaging tool in your donor management system. We look forward to hearing from you!

Carolina
Executive Director in US
Nonprofit Organization Management, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Our Valentine's Day message - we love you!

5.0 3 months ago

Comments: We LOVE Network for Good! It has simplifed things by putting data all in one place! No more moving data from the event reservation platform, the credit card processor, and the newsletter service! And the platform is easy to use and generates great-looking newsletters.

Pros:

It has simplifed things by putting data all in one place! No more moving data from the event reservation platform, the credit card processor, and the newsletter service! And the platform is easy to use and generates great-looking newsletters.

Cons:

We wish it had a grant tracking platform as we were told that Salesforce had one.

Bonterra Response

3 months ago

We're thrilled our paths crossed and that you've fallen in love with the ease of Bonterra Guided Fundraising! Just like you've united all your data, we feel united in our mission by your enthusiasm and trust. Sending loads of love back for making everything more efficient and your newsletters more captivating. Although grant tracking isn't currently within this product, we value your feedback and will be sure to take this into account. Here's to more joy and less juggling in all your future fundraising activities!

Michael
Executive Director in US
Fund-Raising, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Good value

5.0 3 months ago

Pros:

I came to this product when the online giving fee of our previous provider went through the roof. I was pleasantly surprised at how intuitive and friendly the contact management and donor management functions are. Now, I am using it for event management, which is a bonus.

Cons:

Often, when an online donation is made, it generates a new contact, even if the person is already in the system. Yes, this can be cleaned up quickly by combining contacts. But I'd like the system to recognize each individual. And, of course, my gripe with all these systems is it doesn't handle household giving well. How do you count a gift from a married couple? It has to go against only one of their records.

Bonterra Response

3 months ago

Hi Michael, thank you for the thoughtful feedback! We appreciate you highlighting the intuitive contact management and helpful event features. Your input on improving duplicate detection and household giving is incredibly valuable as we constantly refine our system. We aim to deliver great experiences, and customers like you make that possible. Thanks for being part of our community!