---
description: Discover the benefits and disadvantages of CCIP.  Learn the software price, see the description, and read the most helpful reviews for UK business users. 
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: CCIP Pricing, Cost & Reviews - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Call Centre Software](/directory/30007/call-center/software) > [CCIP](/software/1110565/CCIP)

# CCIP

Canonical: https://www.capterra.co.uk/software/1110565/CCIP

> CCIP is contact center software that integrates AI with enterprise data to enable intelligent, contextual customer interactions.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## Overview

### Who Uses CCIP?

Mid-size to large enterprise contact centers across Healthcare, Banking, Insurance, Automotive, and Retail looking to integrate CCaaS platforms with backend CRM and core enterprise systems.

## About the vendor

- **Company**: NovelVox
- **Founded**: 2008

## Commercial Context

- **Pricing model**: Other
- **Pricing Details**: NovelVox CCIP pricing is customized based on deployment model (Cloud/On-Premise), required backend system integrations, and agent/channel volume. Contact sales for a custom quote.
- **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (On-Premise)
- **Supported Languages**: English
- **Available Countries**: Australia, Brazil, Canada, France, Germany, India, Singapore, United Arab Emirates, United Kingdom, United States

## Features

- Call Routing
- IVR

## Integrations (26 total)

- Amazon Connect
- Athena
- Athena
- Athena
- Athena AI
- CDK Global
- Dialpad
- Epic
- Epic
- Fiserv
- Five9
- Freshdesk
- Genesys
- Guidewire
- Health Cloud

... and 11 more integrations

## Support Options

- Email/Help Desk
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Call Centre Software](https://www.capterra.co.uk/directory/30007/call-center/software)

## Alternatives

1. [3CX](https://www.capterra.co.uk/software/158704/3cx) — 4.4/5 (467 reviews)
2. [Zendesk Suite](https://www.capterra.co.uk/software/164283/zendesk) — 4.4/5 (4090 reviews)
3. [CTM](https://www.capterra.co.uk/software/152004/call-tracking-software) — 4.7/5 (159 reviews)
4. [Shelf](https://www.capterra.co.uk/software/146524/shelf) — 4.8/5 (106 reviews)
5. [Ringover](https://www.capterra.co.uk/software/169627/ringover) — 4.7/5 (885 reviews)

## Links

- [View on Capterra](https://www.capterra.co.uk/software/1110565/CCIP)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/10055101/CCIP/> |
| en-AE | <https://www.capterra.ae/software/1110565/CCIP> |
| en-AU | <https://www.capterra.com.au/software/1110565/CCIP> |
| en-CA | <https://www.capterra.ca/software/1110565/CCIP> |
| en-GB | <https://www.capterra.co.uk/software/1110565/CCIP> |
| en-IE | <https://www.capterra.ie/software/1110565/CCIP> |
| en-IL | <https://www.capterra.co.il/software/1110565/CCIP> |
| en-IN | <https://www.capterra.in/software/1110565/CCIP> |
| en-NZ | <https://www.capterra.co.nz/software/1110565/CCIP> |
| en-SG | <https://www.capterra.com.sg/software/1110565/CCIP> |
| en-ZA | <https://www.capterra.co.za/software/1110565/CCIP> |

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