---
description: Discover the benefits and disadvantages of rapidFOX - Smart Helpdesk.  Learn the software price, see the description, and read the most helpful reviews for UK business users. 
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: rapidFOX - Smart Helpdesk Pricing, Cost & Reviews - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Service Desk Software](/directory/31027/service-desk/software) > [rapidFOX - Smart Helpdesk](/software/1110415/rapidFOX-Smart-Helpdesk)

# rapidFOX - Smart Helpdesk

Canonical: https://www.capterra.co.uk/software/1110415/rapidFOX-Smart-Helpdesk

> rapidFOX - Smart Helpdesk software manages inquiries, fosters team collaboration, and organizes knowledge on a single platform.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## Overview

### Who Uses rapidFOX - Smart Helpdesk?

rapidfox is a lean, GDPR-compliant helpdesk for SMB support teams in IT, manufacturing, e-commerce, logistics, healthcare \& the public sector — an EU-hosted alternative to Zendesk \& Freshdesk.

## About the vendor

- **Company**: rapidFOX - Smart Helpdesk

## Commercial Context

- **Starting Price**: €19.00
- **Pricing model**: Per User (Free Trial)
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English, German
- **Available Countries**: Germany

## Features

- Alerts/Notifications
- Analytics
- Change Management
- Customer Support
- IT Asset Management
- Incident Management
- Knowledge Base Management
- Problem Management
- Self Service Portal
- Service Level Agreement (SLA) Management

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Service Desk Software](https://www.capterra.co.uk/directory/31027/service-desk/software)

## Alternatives

1. [ManageEngine ServiceDesk Plus](https://www.capterra.co.uk/software/179501/manageengine-service-desk-plus) — 4.4/5 (234 reviews)
2. [Freshservice](https://www.capterra.co.uk/software/132997/freshservice) — 4.6/5 (794 reviews)
3. [Atera](https://www.capterra.co.uk/software/144309/atera) — 4.5/5 (456 reviews)
4. [SysAid](https://www.capterra.co.uk/software/107225/sysaid) — 4.5/5 (522 reviews)
5. [Zendesk Suite](https://www.capterra.co.uk/software/164283/zendesk) — 4.4/5 (4090 reviews)

## Links

- [View on Capterra](https://www.capterra.co.uk/software/1110415/rapidFOX-Smart-Helpdesk)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/10054948/rapidFOX-Smart-Helpdesk/> |
| en-AE | <https://www.capterra.ae/software/1110415/rapidFOX-Smart-Helpdesk> |
| en-AU | <https://www.capterra.com.au/software/1110415/rapidFOX-Smart-Helpdesk> |
| en-CA | <https://www.capterra.ca/software/1110415/rapidFOX-Smart-Helpdesk> |
| en-GB | <https://www.capterra.co.uk/software/1110415/rapidFOX-Smart-Helpdesk> |
| en-IE | <https://www.capterra.ie/software/1110415/rapidFOX-Smart-Helpdesk> |
| en-IL | <https://www.capterra.co.il/software/1110415/rapidFOX-Smart-Helpdesk> |
| en-IN | <https://www.capterra.in/software/1110415/rapidFOX-Smart-Helpdesk> |
| en-NZ | <https://www.capterra.co.nz/software/1110415/rapidFOX-Smart-Helpdesk> |
| en-SG | <https://www.capterra.com.sg/software/1110415/rapidFOX-Smart-Helpdesk> |
| en-ZA | <https://www.capterra.co.za/software/1110415/rapidFOX-Smart-Helpdesk> |

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