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Remedyforce

by BMC Software

(6) Write a Review!

What Is Remedyforce?

Remedyforce is everything you need in an IT help desk, without the hassle of hardware. With IT service management best practices built right in, Remedyforce automates your service desk processes. Build and manage your help desk with the experience of thousands of customers and without the pain of programming custom scripts. We built Remedyforce on Force.com, the industry's leading platform for SaaS applications (trusted by more than 92,000 organizations today).

Remedyforce Details

BMC Software

http://www.bmc.com

Founded 1998

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Starting price

US$50.00
US$65.00/month
US$19.00/month
US$1.25/year

Free Version

Free Version No
Free Version No
Free Version No
Free Version Yes

Free Trial

Free Trial No
Free Trial Yes
Free Trial Yes
Free Trial Yes

Remedyforce deployment and support

Deployment

  • Cloud, SaaS, Web-based

Remedyforce Features

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Application Management
  • Audit Management
  • Baseline Manager
  • Bottleneck Identification
  • Charting
  • Chat/Messaging
  • Collaboration Tools
  • Container Monitoring
  • Customisable Reports
  • Dashboard Creation
  • Data Import/Export
  • Data Visualisation
  • Database Monitoring
  • Diagnostic Tools
  • Drag & Drop
  • Email Alerts
  • Event Logs
  • Full Transaction Diagnostics
  • Incident Management
  • Issue Management
  • Issue Tracking
  • Monitoring
  • Performance Analysis
  • Performance Management
  • Performance Metrics
  • Prioritisation
  • Purchasing & Receiving
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Reporting & Statistics
  • Reporting/Analytics
  • Resource Management
  • Root Cause Analysis
  • SSL Security
  • Server Monitoring
  • Single Sign On
  • Status Tracking
  • Third Party Integrations
  • Transaction Monitoring
  • Trend Analysis
  • Uptime Reporting
  • User Management
  • Workflow Management

View full list of Application Performance Management Tools

  • API
  • Activity Dashboard
  • Alerts/Notifications
  • Audit Management
  • Automatic Backup
  • Backup Log
  • Backup Scheduling
  • Backup and Recovery
  • Compliance Management
  • Compression
  • Continuous Backup
  • Customisable Reports
  • Data Import/Export
  • Data Recovery
  • Data Replication
  • Data Storage Management
  • Data Synchronisation
  • Disaster Recovery
  • Document Storage
  • Email Alerts
  • Encryption
  • File Transfer
  • Incident Management
  • Incremental Backup
  • Local Server Options
  • Mobile Alerts
  • Monitoring
  • Multiple Format Support
  • Multiple System Support
  • Optical Character Recognition
  • Performance Metrics
  • Policy Management
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Remote Server Options
  • Reporting & Statistics
  • Retention Policy
  • Risk Alerts
  • Risk Assessment
  • SSL Security
  • Search/Filter
  • Secure Data Storage
  • Status Tracking
  • Storage Quantity Control
  • Task Management
  • Third Party Integrations
  • Version Control
  • Web Access / Restoration
  • Workflow Management

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  • API
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  • Alerts / Escalation
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  • Blended Call Centre
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  • Call Logging
  • Call Monitoring
  • Call Recording
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  • Call Routing
  • Call Scripting
  • Call Tracking
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Campaign Management
  • Chat/Messaging
  • Computer Telephony Integration
  • Contact Database
  • Contact Management
  • Customisable Reports
  • Email Management
  • IVR / Voice Recognition
  • Inbound Call Centre
  • Interaction Tracking
  • Live Chat
  • Manual Dialer
  • Monitoring
  • Multi-Channel Communication
  • Outbound Call Centre
  • Performance Management
  • Predictive Dialer
  • Progressive Dialer
  • Queue Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
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  • Reporting & Statistics
  • Reporting/Analytics
  • Social Media Integration
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  • Audit Trail
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  • Collaboration Tools
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Customer Service Analytics
  • Customisable Branding
  • Customisable Forms
  • Customisable Reports
  • Customisable Templates
  • Data Import/Export
  • Email Management
  • Email Templates
  • Feedback Management
  • Forms Management
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  • Issue Management
  • Issue Tracking
  • Knowledge Base Management
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  • Monitoring
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  • Prioritisation
  • Quality Assurance
  • Real Time Notifications
  • Real Time Reporting
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  • Reporting & Statistics
  • Reporting/Analytics
  • Routing
  • SSL Security
  • Self Service Portal
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  • Social Media Integration
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  • Customer History
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  • Customisable Forms
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  • Queue Management
  • Real Time Analytics
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  • Real Time Notifications
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  • Reporting & Statistics
  • Rules-Based Workflow
  • SMS Messaging
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  • Single Sign On
  • Social Media Integration
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  • Template Management
  • Third Party Integrations
  • Virtual Assistant
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  • Alerts/Notifications
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  • Archiving & Retention
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  • Audit Trail
  • Autofill
  • Barcode / Ticket Scanning
  • CRM
  • Collaboration Tools
  • Conditional Logic
  • Configurable Workflow
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  • Customizable Fields
  • Data Capture and Transfer
  • Data Import/Export
  • Digital Signature
  • Document Management
  • Document Storage
  • Document Templates
  • Drag & Drop
  • Electronic Signature
  • Email Management
  • File Storage
  • Forms Creation & Design
  • Forms Management
  • Full Text Search
  • Offline Access
  • Process/Workflow Automation
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Reminders
  • Reporting & Statistics
  • Rules-Based Workflow
  • SSL Security
  • Survey/Poll Management
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  • Chat/Messaging
  • Client Portal
  • Customer Database
  • Customer History
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  • Customizable Fields
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  • Email Templates
  • Feedback Management
  • Help Desk Management
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  • Interaction Tracking
  • Knowledge Base Management
  • Live Chat
  • Macros/Templated Responses
  • Monitoring
  • Multi-Channel Communication
  • Network Monitoring
  • Performance Metrics
  • Prioritisation
  • Real Time Notifications
  • Real-Time Chat
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Self Service Portal
  • Service Level Agreement (SLA) Management
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  • Configurable Workflow
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  • Customisable Branding
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  • Customizable Fields
  • Dashboard Creation
  • Data Import/Export
  • Data Visualisation
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  • IT Asset Tracking
  • Incident Management
  • Inventory Management
  • Inventory Tracking
  • Knowledge Base Management
  • Maintenance Management
  • Maintenance Scheduling
  • Monitoring
  • Prioritisation
  • Problem Management
  • Procurement Management
  • Real Time Reporting
  • Reporting & Statistics
  • Reporting/Analytics
  • Requisition Management
  • Role-Based Permissions
  • Self Service Portal
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  • Supplier Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Task Management
  • Third Party Integrations
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  • Real Time Data
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  • Project Management
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Release Management
  • Reporting & Statistics
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  • Self Service Portal
  • Service Catalogue
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  • Chat/Messaging
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  • Commenting/Notes
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Remedyforce Reviews for UK Users

Read all reviews

Overall rating

4.7/5
From 6 users reviews

Average score

Ease of Use 4.8
Customer Service 4.7
Features 4.7
Value for Money 5

Review software

Share your experiences with other software buyers.

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Read all reviews
Rick G.
Sr. Management Service Management Team
Management Consulting, 5,001-10,000 Employees
Used the Software for: 1-5 months
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    4 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 12/12/2016

"Outstanding Product !"

Comments: We've been using Remedyforce for two years now. Our Customers and Techs keep find easy to use, ease to access and it has become a product they all depend on. Our initial set-up from software download to Production rollout was less then 90 days ! We are still finding innovative ways to use Remedyforce for our Customers needs. Remedyforce has proven to be a very successful and dependable tool !

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 12/12/2016
Kellee T.
TA
Computer Software, 501-1,000 Employees
Used the Software for: 1-5 months
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    Unrated
  • Value for Money
    Unrated
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 23/11/2016

"helpful product for IT department"

Comments: We use Remedy for our ticketing system in my IT department. This is the one system I am in and out of all day. There have been upgrade periods that have been a bit painful to get through but other than that the product is great for what it is intended to do. It is easy to navigate and has a lot of features that I do not necessarily use often but enjoy having the options. I have noticed that there are several ways to do the same thing, which is nice but could be confusing to an end-user who is not tech-friendly. Overall I like Remedy and would recommend it to others as an effective product for a ticketing system.

Pros: Easy to use, lots of features

Cons: different web browsers changes appearance/features

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 23/11/2016
Shannon R.
Sales Manager
Computer Software
Used the Software for: 2+ years
  • Overall Rating
    4 /5
  • Ease of Use
    4.5 /5
  • Features & Functionality
    4 /5
  • Customer Support
    Unrated
  • Value for Money
    Unrated
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 07/09/2016

"Sales Manager"

Pros: I would recommend this product. We have had no issues with it and it is a great way to track requests and processes.

Cons: That I do not have an understanding of it's full scope. I use it on a very limited basis and feel like it could be incorporated more.

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 07/09/2016
Pauline M.
Vice President
Computer Software
Used the Software for: 1+ year
  • Overall Rating
    4.5 /5
  • Ease of Use
    4.5 /5
  • Features & Functionality
    4.5 /5
  • Customer Support
    5 /5
  • Value for Money
    Unrated
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 05/10/2015

"Fewer Platforms = Improved Service"

Pros: Remedyforce brings the processes of ITSM to the force.com platform. With all of the data on a single platform, you can eliminate the black hole that typically exists between your Customer facing service/support teams and your dev Ops/IT teams. Easy to implement and very flexible, and simple to roll-out because for teams already using Salesforce, there is no new interface to learn, it is simply a new tab on their desktop.
Remedyforce has all of the components of a strong ITSM tool - Incident mgt, Service Requests, Change Mgt, Problem mgt, CMDB, workflows, etc.
Since it is built on the force.com platform, your developers and administrators can support both systems, no need to bring in another skill set which simplifies your support and ongoing development of the tool. BMC is a great partner who has been in this space for years. They are not just a vendor, but work with you as a partner to share their insights, with continuous enhancements via the Saas platform. If you have an IT challenge, they can leverage their vast knowledge of this space to get you an answer.

Cons: There are some products on the market that have a few more whistles and bells, including some of the other premise based BMC products.

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 05/10/2015
Nikhil M.
Consultant
Computer Software
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    Unrated
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 05/10/2015

"Great Product !!"

Pros: It is based on the very widely used BMC ITIL practices. It makes us of Salesforce technologies which lets you distribut this product very easily and connect with your existing customer base.

Cons: This product has served all the functions very well. nothing comes to my mind as i don't like about the product.

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 05/10/2015
Read all 6 reviews