---
description: Discover the benefits and disadvantages of GenticFlow.  Learn the software price, see the description, and read the most helpful reviews for UK business users. 
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: GenticFlow Pricing, Cost & Reviews - Capterra UK 2026
---

Breadcrumb: [Home](/) > [IT Ticketing Systems Software](/directory/32623/it-ticketing-systems-software/software) > [GenticFlow](/software/1101007/GenticFlow)

# GenticFlow

Canonical: https://www.capterra.co.uk/software/1101007/GenticFlow

> An AI engineer for IT operations. GenticFlow resolves endpoint issues in real time, escalating anything requiring approval fully diagno
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## Overview

### Who Uses GenticFlow?

GenticFlow serves IT operations, managed service providers, service desks, compliance teams, and IT support centers.

## About the vendor

- **Company**: GenticFlow

## Commercial Context

- **Starting Price**: US$2.00
- **Pricing model**: Per User (Free Trial)
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise)
- **Supported Languages**: English, French, German, Spanish
- **Available Countries**: Canada, France, Germany, Ireland, United Kingdom, United States

## Features

- Automated Routing
- Incident Management
- Knowledge Base Management
- Reporting/Analytics
- Support Ticket Management

## Integrations (5 total)

- Autotask PSA
- ConnectWise PSA
- HaloPSA
- JIRA Service Management
- Zendesk Suite

## Support Options

- Email/Help Desk
- 24/7 (Live rep)
- Chat

## Category

- [IT Ticketing Systems Software](https://www.capterra.co.uk/directory/32623/it-ticketing-systems-software/software)

## Alternatives

1. [TOPdesk](https://www.capterra.co.uk/software/127562/topdesk) — 4.4/5 (111 reviews)
2. [Freshservice](https://www.capterra.co.uk/software/132997/freshservice) — 4.5/5 (773 reviews)
3. [Zendesk Suite](https://www.capterra.co.uk/software/164283/zendesk) — 4.4/5 (4087 reviews)
4. [ManageEngine ServiceDesk Plus](https://www.capterra.co.uk/software/179501/manageengine-service-desk-plus) — 4.4/5 (234 reviews)
5. [Zoho CRM](https://www.capterra.co.uk/software/155928/zoho-crm) — 4.3/5 (6987 reviews)

## Links

- [View on Capterra](https://www.capterra.co.uk/software/1101007/GenticFlow)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/10045671/GenticFlow/> |
| en-AE | <https://www.capterra.ae/software/1101007/GenticFlow> |
| en-AU | <https://www.capterra.com.au/software/1101007/GenticFlow> |
| en-CA | <https://www.capterra.ca/software/1101007/GenticFlow> |
| en-GB | <https://www.capterra.co.uk/software/1101007/GenticFlow> |
| en-IE | <https://www.capterra.ie/software/1101007/GenticFlow> |
| en-IL | <https://www.capterra.co.il/software/1101007/GenticFlow> |
| en-IN | <https://www.capterra.in/software/1101007/GenticFlow> |
| en-NZ | <https://www.capterra.co.nz/software/1101007/GenticFlow> |
| en-SG | <https://www.capterra.com.sg/software/1101007/GenticFlow> |
| en-ZA | <https://www.capterra.co.za/software/1101007/GenticFlow> |

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