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What is InsightEMR?

Clinicient's single-system software and data analytics is specifically designed for Outpatient Rehabilitation therapy practices. It automates the time-consuming process associated with documentation, billing and scheduling so therapists can devote more time to patient care.

Who Uses InsightEMR?

Private practices in Outpatient rehabilitation including PT, OT, SLT, Pediatrics, Rehab Agencies.

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Reviews of InsightEMR

Average score

Overall
4.4
Ease of Use
4.3
Customer Service
3.9
Features
4.3
Value for Money
4.1

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Verified Reviewer
Verified LinkedIn User
Health, Wellness & Fitness, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Why I like about Insight

5.0 6 years ago

Comments: Insight decreases my note taking time. Keeps in in compliance.

Pros:

Easy to learn and use. Intuitive software.

Cons:

I would like quicker access to support, but this is not a big problem.

Sydney
Sydney
owner in US
Medical Practice, Self Employed
Used the Software for: 2+ years
Reviewer Source

great scrubbing

4.0 6 years ago

Comments: The issue is to file claims electronically and receive the ERA's in a timely manner.
They do a good job with claims and screening them for errors.

Pros:

Ease of billing and filing claims. Scrubbing feature is great

Cons:

At times the ERA's do not come thru. Then I have to call software vendor and have them find the eras. Also, difficult to correct some issues.

Catherine
PTA & office manager in US
Medical Practice, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

probably one of the least user-friendly online EMR programs I have used.

1.0 7 years ago

Comments: I apologize and wish I had a something better to say, but documentation takes to long and the various other issues compile my frustrations with this online software.

Pros:

I wrote down a pro and con list before I started this. Unfortunately, I have only 2 things I like about this online EMR system. Its checklist feature for documentation has the right idea if they could be streamlined without waiting for each check to be loaded and saved, costing much time and makes documenting a hassle and a headache Creating/modifying or editing templates is also an easy feature, but is not hassle/headache free to time required for saving.

Cons:

What negates the pros listed above is the time it takes for changes to load. Everything takes forever, their server size does not operate smoothly during business hours, since it cannot support the number of users. It does not have a totaling system to add objective or performance totals together. This is the only EMR system that DOES NOT have an integration with insurance auto-eligibility and benefits check I have ever worked with. Which, to run a smooth money transaction business IS A MUST. It lowers the stress of front desk, lowers the cost of having to hire another person, and gives an understanding of the possible cost to the office and the patients quicker, making everything more efficient. Constant bizarre inconsistencies during sign off. and to make the headache worse, when you call customer support, many of them make you feel like it is your fault. I expect full circle competence from check out to documentation, to sign off, to check out. This system leaves holes. There are 2 different ways to create a case when a problem arises, but a lack of communication between support staff has you running in circles. And the worst is nothing is urgent to them, they have 5-7 business days to get back to you and will actually advise you to read your contract.

Verified Reviewer
Verified LinkedIn User
Medical Practice, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Clinicient is a good base program, but does have a lot of glitches

4.0 7 years ago

Pros:

Clinicient is easy to use, very user friendly, from an administrative standpoint. There are tons of reports that allow you to access almost any form of data you want. Scheduling is easy and clear to see.

Cons:

There are a lot of various glitches that pop up and there is usually not steady answer. The glitches range from admin side to clinical side and do effect productivity of users. Customer support is slow to respond and only about 50% of the time can give a solution. Most of the issues are a "wait and see"

Verified Reviewer
Verified LinkedIn User
Health, Wellness & Fitness, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

InsightEMR

4.0 6 years ago

Comments: It is nice to be able to use one software to manage your practice.

Pros:

The software is user friendly! Scheduling is really easy, customer service is helpful with any questions and it is very convenient to be able to keep up with billing, scheduling, electronic medical records and notes all in one place.

Cons:

The software has glitches sometimes but the company is helpful on trying to figure them out.

Verified Reviewer
Verified LinkedIn User
Real Estate, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Has been overall good experience considering its daily use

3.0 7 years ago

Pros:

Easy patient profiles to understand and able to find medical records and information. Scheduling was easy and you could clearly see patient names and if they had any symbols on their appointments.

Cons:

Billing aspect was difficult to understand many patients would ask for their ledger but it was never clear on the billing portion or if they truly owed a copay or not.

Verified Reviewer
Verified LinkedIn User
Health, Wellness & Fitness, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Insight EMR Review

4.0 6 years ago

Comments: Insight has been able to make my office more efficient from the front desk to the provider to the biller. Insurance is the hardest thing we deal with and insight can take some of that burden off the provider and staff.

Pros:

Ease of access. Ease of use. Clear and concise notes. Integration.

Cons:

Customer support. Apple compatible. Tablet ease of use.

Verified Reviewer
Verified LinkedIn User
Medical Practice, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Love InsightEMR

5.0 6 years ago

Pros:

I love the ease of use that Clinicient features in my daily charting. I also love the customer service and education they provide when in comes to changes in Medicare and other insurances.

Cons:

It does take some time setting up and customizing but once that is done it is easy to use.

Verified Reviewer
Verified LinkedIn User
Medical Practice, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Insight EMR is great

5.0 7 years ago

Pros:

I love the ease of use to talk to customer service, and the ease of resolving issues. Insight makes it easy for us to contact them with any issues we may have. I enjoy using the lab to learn more as well as having a little fun.

Cons:

The only issue that seems to be consistent is the speed of the program it's self. The program often seems slow and wants to freeze or not respond, and can take a few minutes before it does.

Verified Reviewer
Verified LinkedIn User
Hospital & Health Care, 5,001–10,000 Employees
Used the Software for: 1-5 months
Reviewer Source

Good EMR

4.0 6 years ago

Pros:

I have use this for a little bit now and it gets the job done just fine, it is better than other EMRs like AMR and EPIC for sure

Cons:

Just like any EMR, there is a steep learning curve and finding the right button for even simple things can be super tedious at first

Scott
Physical Therapist- Owner in US
Health, Wellness & Fitness, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Clinicient a great choice for Physical Therapy EMR

5.0 5 years ago

Pros:

Therapist Efficiency, Reporting Capabilities,

Cons:

None, Clinicient has exceeded our expectations

Christine
Administrator in US
Hospital & Health Care, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Good product with the potential to be GREAT!

4.0 9 years ago

Comments: I really like the Clinicient product and believe it is headed in the right direction as a company. There have been some customer support concerns in the past, but I believe you are pouring resources into this area which will improve my ratings higher if successful.

Pros:

I think the software is quite comprehensive. I like the interface with Zirmed and the ease of billing and posting. I LOVE the folks behind the product and believe that they are working extremely hard to make this the BEST product on the market.

Cons:

Customer support & the accounting aspect of patient ledgers/billing complexity.

Clinicient Response

9 years ago

Hi Christine, Thanks so much for your submission! We really appreciate your kind words. I assure you that we are still working to perfect our support model but we are truly excited about the newly developed support site and community at https://go.empowerconnect.com. Please be sure to explore all of the new resources available including the new support portal and we will continue to stay steadfast to bring you the best support possible. Best, Clinicient

Susan
Office Manager in US
Medical Practice, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Insight Fan

5.0 6 years ago

Pros:

This system is my fourth software program to learn. The ease of this system and the functions that one can set up as is wonderful. We use a color coding system that helps the entire staff. The functions available in the client editor give a wealth of communication abilities.

Cons:

This software has so many facets that I know there is more that we could be utilizing within it. Having time to review and learn more is a little difficult once you are up and running.

Sally
AR Representative in US
Medical Practice, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Review

5.0 5 years ago

Comments: The software overall is very easy to learn and use. The support you received is very good.

Pros:

The software is very easy to use and the feature allow us to track our patient load. It is easy review the appointment schedule and notes.

Cons:

Sometimes it is difficult to obtain the report you need, its there but you have to sometimes really look through several different ways before finding what you want. But that is just a learning curve.

Melinda
practice manager in US
Medical Practice, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Pros and cons of Clinicient

4.0 6 years ago

Pros:

It is easy to learn and use. Easy to set up patient accounts. Easy to post patient payments. The schedule is simple.

Cons:

You cannot open the client editor and the cash register at the same time, hard to compare pmts with visits. Reports are not accurate. A lot of computer glitches.

Justin
PT, owner in US
Hospital & Health Care, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

The Best EMR and Billing Service Combo

5.0 8 years ago

Comments: We are now 2 years in. Although it was a big transition from paper charts, it has been worth it. It has been a big part of our success with growth and profitability, and strategy. We know what is going on now a lot better with our business

Pros:

Combined EMR, charting, schedule, billing, all in one place. Only have to enter data in one time.

Cons:

At first we were not very savvy in how to optimize billing, and had some denials because we didn't fully understand our part of the process

Sara
Owner in US
Medical Practice, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Clinicient: Developing relationships, building practices.

5.0 8 years ago

Comments: I have used Clinicient for four years and have seen all of the ups and downs of a growing business. What keeps me coming back for more is that they are fostering the relationships with clinic owners in order to constantly be bringing a better product and services that work for use today. They are not a passive or absent consumer but active partner. Great product resulted from great people.

Pros:

Versatility for daily use. User friendly.

Cons:

Can't currently use it on tablets.

Nichole
VP/COO, PT in US
Health, Wellness & Fitness, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Great Options for Customizing

5.0 5 years ago

Pros:

The ease of adding new exercises, tests or templates.

Cons:

No undo button, changes in resolution requirements, sometimes errors or connectivity issues.

Chantel
Accounts coordinator in US
Used the Software for: 2+ years
Reviewer Source

Very supportive

4.0 7 years ago

Pros:

I love the support team that is available whenever I need help. They are always available and so friendly

Cons:

There are a lot of little details that could work better. Updates seem to affect even old visits in the client editor, and it takes quite a while to get those old visits out of the correction queue.

Sharon
Consultant in US
Medical Practice, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Five Stars for Clinicient Insight!

5.0 8 years ago

Comments: The switch to Clinicient Insight changed the dynamics of our very busy physical therapy practice. It eliminated any concerns about documentation and eased the burden of billing because it is physical therapy driven. Scheduling is streamlined and life is good!

Pros:

Ease of use.

Cons:

It is not set up for NYS workers' compensation C4 forms.

Julie
CEO in US
Medical Practice
Used the Software for: 2+ years
Reviewer Source
Source: SoftwareAdvice

Clinicient integrates the entire practice management timeline.

4.5 9 years ago

Pros:

Responsiveness both from management and tech support as they continue to evolve and enhance the product. Compliance is made easy and reduces risk when navigating the rapid change in regulations and policy. I also like the integration of the whole patient encounter from the admin side to the therapy side to the collections side. There are not hidden costs...they are very up front with pricing.

Cons:

They went through some growing pains when their client base exploded, but they have invested money and management strength to solve this issue. So far, their product continues to grow as one of the main players in rehabilitation EMR systems.

Grant
owner in US
Medical Practice, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Clinicient has made made the move to EMR a easier trip!

5.0 8 years ago

Comments: Clinicient has helped us keep up with latest regulations, and kept the learning curve to a minimum. The transition to ICD-10 went without a hitch.
We have seen a better cash flow with faster turn around with claims. Out first pass claims submissions has improved the speed in which we get reimbursed.

Pros:

Easy of use, has sped up collections

Cons:

at times it takes time to get through to support

Lauren
Office Administrator in US
Hospital & Health Care, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Review of Clinicient

5.0 8 years ago

Comments: It was very easy to learn and get used too. The ease of being able to copy and paste appointments when a patient wants to schedule out really helps us get it done fast for them.

Kristine
US
Used the Software for: Not provided
Reviewer Source

Good Specific Software, but Needs Some Improvement with Features

4.0 8 years ago

Comments: I would like an electronic wait list, have a "family tree" style professional contacts, have the ability to keep insurance card/information even if the payer mix name changes, a separate faxes tab instead of being all included under attachments. To get anyone to respond to my requests to any of these feature changes in nearly and act of God or ignored all together.

Clinicient Response

8 years ago

Hi Kristine, Thanks for reviewing us and providing some great feature ideas. We certainly know there are areas of the product that can be added to and it's with your great ideas that we can ensure those additions are prioritized accordingly. We have gone ahead and alerted our product team of these items as we want to be sure we have captured them. As with every suggestion, we look through a lens of usability, adoption and of course, how these features can improve your bottom line. Again, we appreciate your feedback and will look to have our product team investigate further. Best, Clinicient

John
Physical Therapist in US
Medical Practice
Used the Software for: 1+ year
Reviewer Source
Source: SoftwareAdvice

Overall positive results since switching to Clinicient.

4.0 9 years ago

Pros:

Very comprehensive software with much power for data management.

Cons:

Software needed a lot of editing "out of the box" by our staff to customize it to our needs. This was very time consuming. I am not sure why a software designed for PT has options from pic lists for chiropractic care? The self directed customer service program (Creating a "Help" case) was very poor in the beginning with most requests unanswered for weeks. But, in the last year, this has improved considerably, and most help cases are actually answered via a follow up phone call.