---
description: Discover the benefits and disadvantages of Helpline Software.  Learn the software price, see the description, and read the most helpful reviews for UK business users. 
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Helpline Software Pricing, Cost & Reviews - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Call Centre Software](/directory/30007/call-center/software) > [Helpline Software](/software/1097102/Helpline-Software)

# Helpline Software

Canonical: https://www.capterra.co.uk/software/1097102/Helpline-Software

> Call routing and on-call scheduling software that sends calls to the right person, including after hours, with backup escalation.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## Overview

### Who Uses Helpline Software?

On-call and after-hours teams in HVAC/R, environmental response, restoration, dispatch, and field services; nonprofits, crisis centers, hotlines, helplines, and volunteer programs.

## About the vendor

- **Company**: Comprehensive Productivity Solutions

## Commercial Context

- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: United States

## Features

- Call Logging
- Call Routing
- Call Transfer
- Dashboard
- IVR

## Support Options

- Email/Help Desk
- Knowledge Base
- 24/7 (Live rep)

## Category

- [Call Centre Software](https://www.capterra.co.uk/directory/30007/call-center/software)

## Related Categories

- [Call Centre Software](https://www.capterra.co.uk/directory/30007/call-center/software)
- [Human Services Software](https://www.capterra.co.uk/directory/30660/human-services/software)

## Alternatives

1. [3CX](https://www.capterra.co.uk/software/158704/3cx) — 4.4/5 (468 reviews)
2. [Zendesk Suite](https://www.capterra.co.uk/software/164283/zendesk) — 4.4/5 (4094 reviews)
3. [ServiceOS](https://www.capterra.co.uk/software/206867/serviceos) — 5.0/5 (32 reviews)
4. [Shelf](https://www.capterra.co.uk/software/146524/shelf) — 4.8/5 (106 reviews)
5. [Ringover](https://www.capterra.co.uk/software/169627/ringover) — 4.7/5 (890 reviews)

## Links

- [View on Capterra](https://www.capterra.co.uk/software/1097102/Helpline-Software)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/10042356/Helpline-Software/> |
| en-AE | <https://www.capterra.ae/software/1097102/Helpline-Software> |
| en-AU | <https://www.capterra.com.au/software/1097102/Helpline-Software> |
| en-CA | <https://www.capterra.ca/software/1097102/Helpline-Software> |
| en-GB | <https://www.capterra.co.uk/software/1097102/Helpline-Software> |
| en-IE | <https://www.capterra.ie/software/1097102/Helpline-Software> |
| en-IL | <https://www.capterra.co.il/software/1097102/Helpline-Software> |
| en-IN | <https://www.capterra.in/software/1097102/Helpline-Software> |
| en-NZ | <https://www.capterra.co.nz/software/1097102/Helpline-Software> |
| en-SG | <https://www.capterra.com.sg/software/1097102/Helpline-Software> |
| en-ZA | <https://www.capterra.co.za/software/1097102/Helpline-Software> |

-----

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