---
description: Discover the benefits and disadvantages of 8x8 Engage.  Learn the software price, see the description, and read the most helpful reviews for UK business users. 
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: 8x8 Engage Pricing, Cost & Reviews - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Customer Engagement Software](/directory/30906/customer-engagement/software) > [8x8 Engage](/software/1094004/8x8-Engage)

# 8x8 Engage

Canonical: https://www.capterra.co.uk/software/1094004/8x8-Engage

> 8x8 Engage is a customer experience platform that enables customer-facing teams to deliver consistent experiences across touchpoints.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

-----

## About the vendor

- **Company**: 8x8
- **Location**: Campbell, US
- **Founded**: 1987

## Commercial Context

- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: Chinese, English, French, German, Spanish
- **Available Countries**: Canada, France, Germany, United Kingdom, United States

## Features

- Communication Management
- Customer Experience Management
- Customer History
- Reporting/Analytics

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Customer Engagement Software](https://www.capterra.co.uk/directory/30906/customer-engagement/software)

## Alternatives

1. [Zoho Desk](https://www.capterra.co.uk/software/169505/zoho-desk) — 4.5/5 (2212 reviews)
2. [Zoho CRM](https://www.capterra.co.uk/software/155928/zoho-crm) — 4.3/5 (6972 reviews)
3. [Zendesk Suite](https://www.capterra.co.uk/software/164283/zendesk) — 4.4/5 (4079 reviews)
4. [Text](https://www.capterra.co.uk/software/1078275/Text-App) — 4.7/5 (20 reviews)
5. [Zoho CRM Plus](https://www.capterra.co.uk/software/182207/zoho-crmplus) — 4.4/5 (71 reviews)

## Links

- [View on Capterra](https://www.capterra.co.uk/software/1094004/8x8-Engage)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/10039748/8x8-Engage/> |
| en-AE | <https://www.capterra.ae/software/1094004/8x8-Engage> |
| en-AU | <https://www.capterra.com.au/software/1094004/8x8-Engage> |
| en-CA | <https://www.capterra.ca/software/1094004/8x8-Engage> |
| en-GB | <https://www.capterra.co.uk/software/1094004/8x8-Engage> |
| en-IE | <https://www.capterra.ie/software/1094004/8x8-Engage> |
| en-IL | <https://www.capterra.co.il/software/1094004/8x8-Engage> |
| en-IN | <https://www.capterra.in/software/1094004/8x8-Engage> |
| en-NZ | <https://www.capterra.co.nz/software/1094004/8x8-Engage> |
| en-SG | <https://www.capterra.com.sg/software/1094004/8x8-Engage> |
| en-ZA | <https://www.capterra.co.za/software/1094004/8x8-Engage> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Capterra UK","address":{"@type":"PostalAddress","addressLocality":"Egham","addressRegion":"ENG","postalCode":"TW20 9AH","streetAddress":"Tamesis, The Glanty, Staines-upon-Thames Egham TW20 9AH United Kingdom"},"description":"Capterra UK helps millions of people find the best business software. With software reviews, ratings, infographics, and the most comprehensive list of business software.","email":"info@capterra.co.uk","url":"https://www.capterra.co.uk/","logo":"https://dm-localsites-assets-prod.imgix.net/images/capterra/logo-a9b3b18653bd44e574e5108c22ab4d3c.svg","@id":"https://www.capterra.co.uk/#organization","@type":"Organization","parentOrganization":"G2.com, Inc.","sameAs":["https://twitter.com/Capterra","https://www.facebook.com/Capterra/","https://www.linkedin.com/company/capterra/","https://www.youtube.com/channel/UCEt7vQSPiPlPAblHdhJAqnA"]},{"name":"8x8 Engage","description":"8x8 Engage is a customer experience platform that extends CX capabilities beyond the contact center. It unifies communication and collaboration tools, enabling teams to deliver consistent interactions across all channels. The platform offers advanced queue management for real-time orchestration and AI-driven insights to transcribe calls, summarize chats, and detect sentiment, helping teams optimize engagement. Leaders gain predictive insights into customer journeys, refining touchpoints based on data. Supporting calls, video meetings, and messaging, 8x8 Engage integrates with CX, business, and CRM applications to streamline workflows. Built-in security and compliance features protect data and meet regulatory standards, connecting teams and tools to enhance customer experience delivery.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/57b299b3-7199-4aa0-a584-5310aeed160f.png","url":"https://www.capterra.co.uk/software/1094004/8x8-Engage","@id":"https://www.capterra.co.uk/software/1094004/8x8-Engage#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.co.uk/#organization"},"operatingSystem":"Cloud, Apple, Windows, Android, Platform ios, Platform ipad"},{"@id":"https://www.capterra.co.uk/software/1094004/8x8-Engage#faqs","@type":"FAQPage","mainEntity":[{"name":"What is 8x8 Engage?","@type":"Question","acceptedAnswer":{"text":"8x8 Engage is a customer experience platform that extends CX capabilities beyond the contact center. It unifies communication and collaboration tools, enabling teams to deliver consistent interactions across all channels. The platform offers advanced queue management for real-time orchestration and AI-driven insights to transcribe calls, summarize chats, and detect sentiment, helping teams optimize engagement. Leaders gain predictive insights into customer journeys, refining touchpoints based on data. Supporting calls, video meetings, and messaging, 8x8 Engage integrates with CX, business, and CRM applications to streamline workflows. Built-in security and compliance features protect data and meet regulatory standards, connecting teams and tools to enhance customer experience delivery.","@type":"Answer"}}]},{"@id":"https://www.capterra.co.uk/software/1094004/8x8-Engage#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Customer Engagement Software","position":2,"item":"/directory/30906/customer-engagement/software","@type":"ListItem"},{"name":"8x8 Engage","position":3,"item":"/software/1094004/8x8-Engage","@type":"ListItem"}]}]}
</script>
