---
description: Discover the benefits and disadvantages of Lumi.  Learn the software price, see the description, and read the most helpful reviews for UK business users. 
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Lumi Pricing, Cost & Reviews - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Conversational AI Platforms](/directory/31596/conversational-ai-platform/software) > [Lumi](/software/1092074/Lumi)

# Lumi

Canonical: https://www.capterra.co.uk/software/1092074/Lumi

> Lumi is a conversational AI software that provides real-time support, integrates with databases, and manages read and write tasks.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

-----

## Overview

### Who Uses Lumi?

Lumi simplifies workflows with smart automation, helping teams work faster, smarter, and more efficiently.

## About the vendor

- **Company**: Concretio Holistic Software Services

## Commercial Context

- **Pricing model**: Other
- **Pricing Details**: Lumi uses a custom pricing model tailored to the needs of each business. Pricing is determined based on factors such as business size, complexity, and the number of integrations required.
- **Target Audience**: 51–200
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: Arabic, Chinese, English, French, German, Hindi, Spanish
- **Available Countries**: Australia, India, United Arab Emirates, United Kingdom, United States

## Features

- Chatbot
- Reporting/Analytics

## Support Options

- Email/Help Desk
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Conversational AI Platforms](https://www.capterra.co.uk/directory/31596/conversational-ai-platform/software)

## Alternatives

1. [SAS Viya](https://www.capterra.co.uk/software/1043140/sas-viya) — 4.4/5 (12 reviews)
2. [HappyFox Chatbot](https://www.capterra.co.uk/software/201972/happyfox-chatbot) (0 reviews)
3. [Fin](https://www.capterra.co.uk/software/1077853/Fin) — 4.6/5 (14 reviews)
4. [Jason AI SDR Agent](https://www.capterra.co.uk/software/1076363/Jason-AI-SDR-Agent) (0 reviews)
5. [CoSupport AI](https://www.capterra.co.uk/software/1061059/cosupport-ai) — 5.0/5 (10 reviews)

## Links

- [View on Capterra](https://www.capterra.co.uk/software/1092074/Lumi)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/10039297/Lumi/> |
| en-AE | <https://www.capterra.ae/software/1092074/Lumi> |
| en-AU | <https://www.capterra.com.au/software/1092074/Lumi> |
| en-CA | <https://www.capterra.ca/software/1092074/Lumi> |
| en-GB | <https://www.capterra.co.uk/software/1092074/Lumi> |
| en-IE | <https://www.capterra.ie/software/1092074/Lumi> |
| en-IL | <https://www.capterra.co.il/software/1092074/Lumi> |
| en-IN | <https://www.capterra.in/software/1092074/Lumi> |
| en-NZ | <https://www.capterra.co.nz/software/1092074/Lumi> |
| en-SG | <https://www.capterra.com.sg/software/1092074/Lumi> |
| en-ZA | <https://www.capterra.co.za/software/1092074/Lumi> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Capterra UK","address":{"@type":"PostalAddress","addressLocality":"Egham","addressRegion":"ENG","postalCode":"TW20 9AH","streetAddress":"Tamesis, The Glanty, Staines-upon-Thames Egham TW20 9AH United Kingdom"},"description":"Capterra UK helps millions of people find the best business software. With software reviews, ratings, infographics, and the most comprehensive list of business software.","email":"info@capterra.co.uk","url":"https://www.capterra.co.uk/","logo":"https://dm-localsites-assets-prod.imgix.net/images/capterra/logo-a9b3b18653bd44e574e5108c22ab4d3c.svg","@id":"https://www.capterra.co.uk/#organization","@type":"Organization","parentOrganization":"Gartner, Inc.","sameAs":["https://twitter.com/Capterra","https://www.facebook.com/Capterra/","https://www.linkedin.com/company/capterra/","https://www.youtube.com/channel/UCEt7vQSPiPlPAblHdhJAqnA"]},{"name":"Lumi","description":"Lumi is a conversational AI software designed to enhance customer service through natural dialogue. It engages users in human-like conversations, understanding intent and responding clearly. Lumi integrates with databases to handle transactions in real time, managing tasks like order tracking, service issues, and banking across industries such as e-commerce, telecom, and finance.\n\nThe platform supports multilingual voice communication and transfers calls to human agents when needed, maintaining context during handoffs. Lumi personalizes interactions using customer data, referencing names and order history, while session memory ensures coherent, multi-turn conversations.\n\nImplementation involves configuring business logic, securely connecting to databases via APIs, and launching after testing. Lumi’s platform-independent architecture integrates with existing systems, while security features include encryption, access controls, and safeguards against unsafe prompts.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/61bd7eae-46aa-42d7-bd4a-4e0400489cdb.jpeg","url":"https://www.capterra.co.uk/software/1092074/Lumi","@id":"https://www.capterra.co.uk/software/1092074/Lumi#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.co.uk/#organization"},"applicationCategory":"BusinessApplication","operatingSystem":"Cloud"},{"@id":"https://www.capterra.co.uk/software/1092074/Lumi#faqs","@type":"FAQPage","mainEntity":[{"name":"What is Lumi?","@type":"Question","acceptedAnswer":{"text":"Lumi is a conversational AI software designed to enhance customer service through natural dialogue. It engages users in human-like conversations, understanding intent and responding clearly. Lumi integrates with databases to handle transactions in real time, managing tasks like order tracking, service issues, and banking across industries such as e-commerce, telecom, and finance.The platform supports multilingual voice communication and transfers calls to human agents when needed, maintaining context during handoffs. Lumi personalizes interactions using customer data, referencing names and order history, while session memory ensures coherent, multi-turn conversations.Implementation involves configuring business logic, securely connecting to databases via APIs, and launching after testing. Lumi’s platform-independent architecture integrates with existing systems, while security features include encryption, access controls, and safeguards against unsafe prompts.","@type":"Answer"}},{"name":"Who Uses Lumi?","@type":"Question","acceptedAnswer":{"text":"Lumi simplifies workflows with smart automation, helping teams work faster, smarter, and more efficiently.","@type":"Answer"}}]},{"@id":"https://www.capterra.co.uk/software/1092074/Lumi#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Conversational AI Platforms","position":2,"item":"/directory/31596/conversational-ai-platform/software","@type":"ListItem"},{"name":"Lumi","position":3,"item":"/software/1092074/Lumi","@type":"ListItem"}]}]}
</script>
