---
description: Discover the benefits and disadvantages of Relay.  Learn the software price, see the description, and read the most helpful reviews for UK business users. 
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Relay Pricing, Cost & Reviews - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [Relay](/software/1086115/Relay)

# Relay

Canonical: https://www.capterra.co.uk/software/1086115/Relay

> AI-native help desk software with smart ticket routing, multi-channel inbox, knowledge base, workflow automation, and analytics for sma
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## Overview

### Who Uses Relay?

Small businesses, startups, SaaS companies, support teams, customer success managers, and growing companies that need affordable yet powerful help desk software.

## About the vendor

- **Company**: Switch Labs

## Commercial Context

- **Starting Price**: US$19.00
- **Pricing model**: Per User (Free version available)
- **Pricing Details**: Relay CRM is free to get started. The free tier includes core help desk features including ticket management, customer profiles, and knowledge base. No credit card required to start. Premium plans with advanced automation, analytics, and priority support available.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop)
- **Supported Languages**: English
- **Available Countries**: United States

## Features

- Activity Dashboard
- Automated Routing
- Collaboration Tools
- Prioritisation
- Service Level Agreement (SLA) Management
- Third-Party Integrations

## Integrations (3 total)

- Shopify
- Slack
- WhatsApp

## Support Options

- Email/Help Desk
- Knowledge Base
- Phone Support
- Chat

## Category

- [Help Desk Software](https://www.capterra.co.uk/directory/30008/help-desk/software)

## Alternatives

1. [Zendesk Suite](https://www.capterra.co.uk/software/164283/zendesk) — 4.4/5 (4072 reviews)
2. [JIRA Service Management](https://www.capterra.co.uk/software/138769/jira-service-management) — 4.5/5 (763 reviews)
3. [Zoho Desk](https://www.capterra.co.uk/software/169505/zoho-desk) — 4.5/5 (2211 reviews)
4. [Xurrent](https://www.capterra.co.uk/software/146207/itrp) — 4.7/5 (27 reviews)
5. [HappyFox Help Desk](https://www.capterra.co.uk/software/83211/happyfox) — 4.6/5 (92 reviews)

## Links

- [View on Capterra](https://www.capterra.co.uk/software/1086115/Relay)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/10036977/Relay/> |
| en-AE | <https://www.capterra.ae/software/1086115/Relay> |
| en-AU | <https://www.capterra.com.au/software/1086115/Relay> |
| en-CA | <https://www.capterra.ca/software/1086115/Relay> |
| en-GB | <https://www.capterra.co.uk/software/1086115/Relay> |
| en-IE | <https://www.capterra.ie/software/1086115/Relay> |
| en-IL | <https://www.capterra.co.il/software/1086115/Relay> |
| en-IN | <https://www.capterra.in/software/1086115/Relay> |
| en-NZ | <https://www.capterra.co.nz/software/1086115/Relay> |
| en-SG | <https://www.capterra.com.sg/software/1086115/Relay> |
| en-ZA | <https://www.capterra.co.za/software/1086115/Relay> |

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