---
description: Discover the benefits and disadvantages of SparrowDesk.  Learn the software price, see the description, and read the most helpful reviews for UK business users. 
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: SparrowDesk Pricing, Cost & Reviews - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [SparrowDesk](/software/1080629/SparrowDesk)

# SparrowDesk

Canonical: https://www.capterra.co.uk/software/1080629/SparrowDesk

> AI-powered customer support with Agentic AI. Automate tickets, resolve queries, and scale customer experience with Zoona AI
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

-----

## Overview

### Who Uses SparrowDesk?

Startups, SMBs, and business seeking AI-powered, agentic customer support to automate workflows, resolve queries faster, and scale support efficiently.

## About the vendor

- **Company**: SurveySparrow
- **Location**: Palo Alto, US
- **Founded**: 2017

## Commercial Context

- **Starting Price**: US$16.00
- **Pricing model**: Per User (Free Trial)
- **Pricing Details**: Starting price: $16 per seat, per month (billed annually) – Starter plan; includes Email \& Live Chat, Shared Inbox, Contact Segmentation.​

Professional: $49 per seat, per month (billed annually) – everything in Starter plus Advanced Email Configuration and SLAs.​

Enterprise: $89 per seat, per month (billed annually) – everything in Professional plus Multiple Help Centers and Private Help Center.​

Add-ons (Luna AI):

AI Agent: $0.70 per resolution.

AI Copilot: $16 per seat, per month (billed annually).
- **Target Audience**: 2–10, 11–50, 51–200
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: Australia, Canada, Denmark, France, Germany, Netherlands, Singapore, Switzerland, United Arab Emirates, United Kingdom, United States

## Features

- Automated Routing
- Inbox Management
- Incident Management
- Knowledge Base Management
- Live Chat
- Multi-Channel Communication
- Prioritisation
- Real-time Consumer-facing Chat
- Support Ticket Management

## Support Options

- Knowledge Base
- Chat

## Category

- [Help Desk Software](https://www.capterra.co.uk/directory/30008/help-desk/software)

## Related Categories

- [IT Ticketing Systems Software](https://www.capterra.co.uk/directory/32623/it-ticketing-systems-software/software)
- [Help Desk Software](https://www.capterra.co.uk/directory/30008/help-desk/software)
- [Live Chat Software](https://www.capterra.co.uk/directory/30797/live-chat/software)
- [Customer Support Software](https://www.capterra.co.uk/directory/32315/customer-support/software)
- [Customer Service Software](https://www.capterra.co.uk/directory/22/customer-service/software)

## Alternatives

1. [Freshdesk](https://www.capterra.co.uk/software/124981/freshdesk) — 4.5/5 (3434 reviews)
2. [Zoho Desk](https://www.capterra.co.uk/software/169505/zoho-desk) — 4.5/5 (2212 reviews)
3. [Zendesk Suite](https://www.capterra.co.uk/software/164283/zendesk) — 4.4/5 (4079 reviews)
4. [LiveAgent](https://www.capterra.co.uk/software/102188/liveagent) — 4.7/5 (1783 reviews)
5. [Front](https://www.capterra.co.uk/software/132901/front) — 4.5/5 (286 reviews)

## Links

- [View on Capterra](https://www.capterra.co.uk/software/1080629/SparrowDesk)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.capterra.com.de/software/1080629/SparrowDesk> |
| de-AT | <https://www.capterra.at/software/1080629/SparrowDesk> |
| de-CH | <https://www.capterra.ch/software/1080629/SparrowDesk> |
| en | <https://www.capterra.com/p/10033352/SparrowDesk/> |
| en-AE | <https://www.capterra.ae/software/1080629/SparrowDesk> |
| en-AU | <https://www.capterra.com.au/software/1080629/SparrowDesk> |
| en-CA | <https://www.capterra.ca/software/1080629/SparrowDesk> |
| en-GB | <https://www.capterra.co.uk/software/1080629/SparrowDesk> |
| en-IE | <https://www.capterra.ie/software/1080629/SparrowDesk> |
| en-IL | <https://www.capterra.co.il/software/1080629/SparrowDesk> |
| en-IN | <https://www.capterra.in/software/1080629/SparrowDesk> |
| en-NZ | <https://www.capterra.co.nz/software/1080629/SparrowDesk> |
| en-SG | <https://www.capterra.com.sg/software/1080629/SparrowDesk> |
| en-ZA | <https://www.capterra.co.za/software/1080629/SparrowDesk> |
| es | <https://www.capterra.es/software/1080629/SparrowDesk> |
| es-AR | <https://www.capterra.com.ar/software/1080629/SparrowDesk> |
| es-CL | <https://www.capterra.cl/software/1080629/SparrowDesk> |
| es-CO | <https://www.capterra.co/software/1080629/SparrowDesk> |
| es-CR | <https://www.capterra.co.cr/software/1080629/SparrowDesk> |
| es-DO | <https://www.capterra.do/software/1080629/SparrowDesk> |
| es-EC | <https://www.capterra.ec/software/1080629/SparrowDesk> |
| es-MX | <https://www.capterra.mx/software/1080629/SparrowDesk> |
| es-PA | <https://www.capterra.com.pa/software/1080629/SparrowDesk> |
| es-PE | <https://www.capterra.pe/software/1080629/SparrowDesk> |
| fr | <https://www.capterra.fr/software/1080629/SparrowDesk> |
| fr-BE | <https://fr.capterra.be/software/1080629/SparrowDesk> |
| fr-CA | <https://fr.capterra.ca/software/1080629/SparrowDesk> |
| fr-LU | <https://www.capterra.lu/software/1080629/SparrowDesk> |
| it | <https://www.capterra.it/software/1080629/SparrowDesk> |
| nl | <https://www.capterra.nl/software/1080629/SparrowDesk> |
| nl-BE | <https://www.capterra.be/software/1080629/SparrowDesk> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Capterra UK","address":{"@type":"PostalAddress","addressLocality":"Egham","addressRegion":"ENG","postalCode":"TW20 9AH","streetAddress":"Tamesis, The Glanty, Staines-upon-Thames Egham TW20 9AH United Kingdom"},"description":"Capterra UK helps millions of people find the best business software. With software reviews, ratings, infographics, and the most comprehensive list of business software.","email":"info@capterra.co.uk","url":"https://www.capterra.co.uk/","logo":"https://dm-localsites-assets-prod.imgix.net/images/capterra/logo-a9b3b18653bd44e574e5108c22ab4d3c.svg","@id":"https://www.capterra.co.uk/#organization","@type":"Organization","parentOrganization":"G2.com, Inc.","sameAs":["https://twitter.com/Capterra","https://www.facebook.com/Capterra/","https://www.linkedin.com/company/capterra/","https://www.youtube.com/channel/UCEt7vQSPiPlPAblHdhJAqnA"]},{"name":"SparrowDesk","description":"SparrowDesk is an advanced AI-powered customer support platform built to transform how businesses manage and scale support operations. At its core is Zoona AI, an intelligent agentic AI that doesn’t just assist, but actively takes action to resolve customer queries, automate workflows, and reduce manual effort.\n\nSparrowDesk centralizes all customer conversations into a unified inbox while leveraging AI to suggest responses, automate ticket handling, and streamline support processes. Zoona AI continuously learns from interactions, enabling faster, more accurate, and context-aware resolutions.\n\nDesigned for modern support teams, SparrowDesk helps businesses improve response times, increase efficiency, and deliver exceptional customer experiences at scale, all powered by next-generation AI and agentic automation.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/568b940d-11a3-4f86-bec4-93cea4500d8e.png","url":"https://www.capterra.co.uk/software/1080629/SparrowDesk","@id":"https://www.capterra.co.uk/software/1080629/SparrowDesk#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.co.uk/#organization"},"offers":{"price":"16","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud"},{"@id":"https://www.capterra.co.uk/software/1080629/SparrowDesk#faqs","@type":"FAQPage","mainEntity":[{"name":"What is SparrowDesk?","@type":"Question","acceptedAnswer":{"text":"SparrowDesk is an advanced AI-powered customer support platform built to transform how businesses manage and scale support operations. At its core is Zoona AI, an intelligent agentic AI that doesn’t just assist, but actively takes action to resolve customer queries, automate workflows, and reduce manual effort.SparrowDesk centralizes all customer conversations into a unified inbox while leveraging AI to suggest responses, automate ticket handling, and streamline support processes. Zoona AI continuously learns from interactions, enabling faster, more accurate, and context-aware resolutions.Designed for modern support teams, SparrowDesk helps businesses improve response times, increase efficiency, and deliver exceptional customer experiences at scale, all powered by next-generation AI and agentic automation.","@type":"Answer"}},{"name":"Who Uses SparrowDesk?","@type":"Question","acceptedAnswer":{"text":"Startups, SMBs, and business seeking AI-powered, agentic customer support to automate workflows, resolve queries faster, and scale support efficiently.","@type":"Answer"}}]},{"@id":"https://www.capterra.co.uk/software/1080629/SparrowDesk#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Help Desk Software","position":2,"item":"/directory/30008/help-desk/software","@type":"ListItem"},{"name":"SparrowDesk","position":3,"item":"/software/1080629/SparrowDesk","@type":"ListItem"}]}]}
</script>