---
description: Discover the benefits and disadvantages of SparrowDesk.  Learn the software price, see the description, and read the most helpful reviews for UK business users. 
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: SparrowDesk Pricing, Cost & Reviews - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/22/customer-service/software) > [SparrowDesk](/software/1080629/SparrowDesk)

# SparrowDesk

Canonical: https://www.capterra.co.uk/software/1080629/SparrowDesk

> SparrowDesk is a customer service platform that automatically resolves tickets and delivers omnichannel support using AI technology.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## Overview

### Who Uses SparrowDesk?

Small and Medium Business

## About the vendor

- **Company**: SurveySparrow
- **Location**: Palo Alto, US
- **Founded**: 2017

## Commercial Context

- **Starting Price**: US$16.00
- **Pricing model**: Per User (Free Trial)
- **Pricing Details**: Starting price: $16 per seat, per month (billed annually) – Starter plan; includes Email \& Live Chat, Shared Inbox, Contact Segmentation.​

Professional: $49 per seat, per month (billed annually) – everything in Starter plus Advanced Email Configuration and SLAs.​

Enterprise: $89 per seat, per month (billed annually) – everything in Professional plus Multiple Help Centers and Private Help Center.​

Add-ons (Luna AI):

AI Agent: $0.70 per resolution.

AI Copilot: $16 per seat, per month (billed annually).
- **Target Audience**: 2–10, 11–50, 51–200
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: Australia, Canada, Denmark, France, Germany, Netherlands, Singapore, Switzerland, United Arab Emirates, United Kingdom, United States

## Features

- Automated Routing
- Inbox Management
- Incident Management
- Knowledge Base Management
- Live Chat
- Multi-Channel Communication
- Prioritisation
- Real-time Consumer-facing Chat
- Support Ticket Management

## Support Options

- Knowledge Base
- Chat

## Category

- [Customer Service Software](https://www.capterra.co.uk/directory/22/customer-service/software)

## Related Categories

- [IT Ticketing Systems Software](https://www.capterra.co.uk/directory/32623/it-ticketing-systems-software/software)
- [Help Desk Software](https://www.capterra.co.uk/directory/30008/help-desk/software)
- [Live Chat Software](https://www.capterra.co.uk/directory/30797/live-chat/software)
- [Customer Support Software](https://www.capterra.co.uk/directory/32315/customer-support/software)
- [Customer Service Software](https://www.capterra.co.uk/directory/22/customer-service/software)

## Alternatives

1. [Freshdesk](https://www.capterra.co.uk/software/124981/freshdesk) — 4.5/5 (3408 reviews)
2. [LiveAgent](https://www.capterra.co.uk/software/102188/liveagent) — 4.7/5 (1753 reviews)
3. [Zendesk Suite](https://www.capterra.co.uk/software/164283/zendesk) — 4.4/5 (4072 reviews)
4. [Zoho Desk](https://www.capterra.co.uk/software/169505/zoho-desk) — 4.5/5 (2211 reviews)
5. [Front](https://www.capterra.co.uk/software/132901/front) — 4.5/5 (286 reviews)

## Links

- [View on Capterra](https://www.capterra.co.uk/software/1080629/SparrowDesk)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.capterra.com.de/software/1080629/SparrowDesk> |
| de-AT | <https://www.capterra.at/software/1080629/SparrowDesk> |
| de-CH | <https://www.capterra.ch/software/1080629/SparrowDesk> |
| en | <https://www.capterra.com/p/10033352/SparrowDesk/> |
| en-AE | <https://www.capterra.ae/software/1080629/SparrowDesk> |
| en-AU | <https://www.capterra.com.au/software/1080629/SparrowDesk> |
| en-CA | <https://www.capterra.ca/software/1080629/SparrowDesk> |
| en-GB | <https://www.capterra.co.uk/software/1080629/SparrowDesk> |
| en-IE | <https://www.capterra.ie/software/1080629/SparrowDesk> |
| en-IL | <https://www.capterra.co.il/software/1080629/SparrowDesk> |
| en-IN | <https://www.capterra.in/software/1080629/SparrowDesk> |
| en-NZ | <https://www.capterra.co.nz/software/1080629/SparrowDesk> |
| en-SG | <https://www.capterra.com.sg/software/1080629/SparrowDesk> |
| en-ZA | <https://www.capterra.co.za/software/1080629/SparrowDesk> |
| fr | <https://www.capterra.fr/software/1080629/SparrowDesk> |
| fr-BE | <https://fr.capterra.be/software/1080629/SparrowDesk> |
| fr-CA | <https://fr.capterra.ca/software/1080629/SparrowDesk> |
| fr-LU | <https://www.capterra.lu/software/1080629/SparrowDesk> |
| nl | <https://www.capterra.nl/software/1080629/SparrowDesk> |
| nl-BE | <https://www.capterra.be/software/1080629/SparrowDesk> |

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