--- description: Discover the benefits and disadvantages of ConnectWise PSA. Learn the software price, see the description, and read the most helpful reviews for UK business users. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ConnectWise PSA Pricing, Cost & Reviews - Capterra UK 2026 --- Breadcrumb: [Home](/) > [Professional Services Automation Software](/directory/16/professional-services-automation/software) > [ConnectWise PSA](/software/107931/connectwise-manage) # ConnectWise PSA Canonical: https://www.capterra.co.uk/software/107931/connectwise-manage Page: 1 / 13\ Next: [Next page](https://www.capterra.co.uk/software/107931/connectwise-manage?page=2) > ConnectWise PSA (formerly Manage): Powerful ticketing system with centralized communication \& integrates with tools you currently use. > > Verdict: Rated **4.1/5** by 283 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses ConnectWise PSA? Made for companies that sell, service, and support technology- from managed service providers and cloud service providers to managed print, VOIP, VARs. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.1/5** | 283 Reviews | | Ease of Use | 3.7/5 | Based on overall reviews | | Customer Support | 3.7/5 | Based on overall reviews | | Value for Money | 3.7/5 | Based on overall reviews | | Features | 4.1/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: ConnectWise - **Location**: Tampa, US - **Founded**: 1982 ## Commercial Context - **Pricing Details**: Contact sales for a quote. Sales@Connectwise.com - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise) - **Supported Languages**: English - **Available Countries**: Australia, Belgium, Canada, Germany, Ireland, Luxembourg, Netherlands, New Zealand, United Kingdom, United States ## Features - API - Access Controls/Permissions - Accounting - Activity Dashboard - Alerts/Escalation - Alerts/Notifications - Asset Tracking - Automated Routing - Backup and Recovery - Billing & Invoicing - CRM - Capacity Management - Change Management - Collaboration Tools - Configuration Management - Contract/License Management - Customer Database - Customisable Reports - Dashboard - Dashboard Creation - Data Import/Export - Data Visualisation - Document Management - Drag & Drop - IT Asset Management - IT Asset Tracking - IT Reporting - Incident Management - Issue Auditing - Issue Management - Knowledge Management - Maintenance Scheduling - Patch Management - Performance Metrics - Problem Management - Project Management - Real-Time Analytics - Real-Time Data - Remote Access/Control - Remote Monitoring & Management - Reporting & Statistics - Reporting/Analytics - Resource Management - Self Service Portal - Service Level Agreement (SLA) Management - Task Management - Third-Party Integrations - Ticket Management - Time & Expense Tracking - Workflow Management ... and 6 more features ## Integrations (62 total) - Acronis Cyber Platform - AlertOps - Asset Panda - Auvik - Avalara - AvePoint - Bedrock Data - Bitdefender Antivirus Plus - BrightGauge - Cavelo Attack Surface Management - ConnectBooster - ConnectWise Automate - ConnectWise CPQ - ConnectWise Cybersecurity Management - ConnectWise RMM ... and 47 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Professional Services Automation Software](https://www.capterra.co.uk/directory/16/professional-services-automation/software) ## Related Categories - [Professional Services Automation Software](https://www.capterra.co.uk/directory/16/professional-services-automation/software) - [IT Management Software](https://www.capterra.co.uk/directory/10001/it-management/software) - [Help Desk Software](https://www.capterra.co.uk/directory/30008/help-desk/software) - [IT Service Software](https://www.capterra.co.uk/directory/30672/it-service/software) - [ITSM Tools](https://www.capterra.co.uk/directory/30676/itsm/software) ## Alternatives 1. [N-central](https://www.capterra.co.uk/software/13803/n-central) — 4.2/5 (253 reviews) 2. [NinjaOne](https://www.capterra.co.uk/software/165889/ninjaone) — 4.7/5 (298 reviews) 3. [N-sight RMM](https://www.capterra.co.uk/software/163344/n-sight) — 4.3/5 (203 reviews) 4. [Syncro](https://www.capterra.co.uk/software/207618/syncro) — 4.6/5 (149 reviews) 5. [IT Glue](https://www.capterra.co.uk/software/170401/itglue) — 4.6/5 (342 reviews) ## Reviews ### "Feature-Rich PSA Platform with Excellent Ticketing and Integrations" — 5.0/5 > **Josh** | *20 July 2026* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: ConnectWise PSA is an excellent platform for managing tickets and service delivery within an MSP environment. The ticketing and ticket management capabilities are among its strongest features, providing good visibility of workloads, customer issues, and service performance. Features such as child tickets, workflows, automation, and reporting help streamline day-to-day operations and improve efficiency. One of the biggest benefits is the extensive integration ecosystem. We integrate ConnectWise PSA with NinjaOne RMM, Sophos, UniFi networking solutions, and backup platforms, allowing information to be centralised and reducing the need to switch between multiple systems. This helps our engineers work more efficiently and maintain better visibility across client environments. The automation and workflow capabilities can save significant time once configured properly, and the platform offers a comprehensive feature set that can scale with business growth. Overall, it's a powerful and reliable PSA solution that has become a critical part of our service delivery process. > > **Cons**: The platform has a steep learning curve and can feel overwhelming at times due to the amount of information displayed on screen. New users may find navigation confusing until they become familiar with the interface. There are also some minor quirks that can be frustrating, such as a ticket being updated by another engineer while you're writing a note, which can result in your text being lost unless you've copied it elsewhere first. While highly capable, some areas could be more intuitive and streamlined. > > ConnectWise PSA has been a key platform for our MSP, providing powerful ticketing and service management capabilities. The ticketing and ticket management features are particularly strong, allowing us to efficiently manage workloads, track customer issues, and maintain visibility across the service desk. Features such as child tickets, workflow automation, and reporting provide excellent flexibility for managing support operations. ----- ### "A Feature-Rich Platform Backed by Outstanding Support" — 5.0/5 > **Jake** | *12 December 2025* | Telecommunications | Recommendation rating: 10.0/10 > > **Pros**: It is a great ticketing tool with a wide range of features that provide detailed analysis of tickets and team productivity. The level of customization allows tickets to be managed efficiently, making categorization, prioritization, and assignment straightforward. > > **Cons**: Configuration can be somewhat confusing, particularly when trying to locate the correct areas to configure specific settings. Additionally, many ticket options, such as ticket types and classifications, must be created manually, which can be time-consuming. Due to the way tickets are received, formatting within tables can be lost, which can be frustrating. > > Overall, the experience has been very positive, and I cannot recommend the tool enough. It offers excellent value for money given the power of the platform, and the customer support is outstanding. Support responses are quick, even for the most trivial issues, and if an immediate answer isn’t available, regular updates are provided until the issue is resolved. ----- ### "Powerful PSA with plenty of features for MSP environments" — 5.0/5 > **Verified Reviewer** | *17 September 2026* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: ConnectWise PSA provides a good central platform for managing tickets, clients, assets and day-to-day IT support work. Having customer information, ticket history and service information in one place makes it much easier to keep track of issues and maintain a clear history of support activity. The integration with other ConnectWise products and the automation capabilities are also useful for streamlining repetitive tasks and workflows. > > **Cons**: The interface can sometimes feel quite cluttered and unintuitive, particularly when navigating between different areas of the system. Some processes require more clicks than they ideally should, and finding specific information can occasionally be frustrating. There is also a fairly steep learning curve for new users, especially when dealing with the more advanced configuration and automation features. > > Overall, ConnectWise PSA has been a reliable platform for managing IT support operations. It provides a wide range of features for ticket management, customer management, workflow automation and reporting, and it works particularly well in an MSP environment where there are a large number of tickets and customers to manage. It does take some time to become familiar with the platform, and some areas could be made more straightforward from a usability perspective. However, once configured correctly, it provides a strong foundation for organising and managing day-to-day IT support. ----- ### "good product" — 4.0/5 > **Verified Reviewer** | *17 September 2026* | Computer Networking | Recommendation rating: 5.0/10 > > **Pros**: Good for managing tickets and keeping a timeline of events with issues logged. Links with Automate for automation and remote monitoring. Helps us support customers better. > > **Cons**: It can be slow to load sometimes more than often which can slow down productivity and increase technician frustrations. > > overall its good, the cost of it isnt too bad so value for money is there, its secure and support mfa / sso. It is a good system and has plenty of features out of the box. ----- ### "A dated platform" — 3.0/5 > **Andrew** | *9 May 2025* | Information Technology & Services | Recommendation rating: 1.0/10 > > **Pros**: It has a lot of features, however many are add-ons these days It was priced decented to begin with. > > **Cons**: The overcomplicated backend. The very out dated UI. The modules for quoting etc etc. Pricing is going up and up with no real updates. > > A dated platform in need of work and love. I would look at other solutions which have better ui and focused core elements. We needed quoting etc which this PSA didn't do without modules. The RMM we took in parity but found cost on a combined tool was far far cheaper. ----- Page: 1 / 13\ Next: [Next page](https://www.capterra.co.uk/software/107931/connectwise-manage?page=2) ## Links - [View on Capterra](https://www.capterra.co.uk/software/107931/connectwise-manage) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data