---
description: Discover the benefits and disadvantages of Text.  Learn the software price, see the description, and read the most helpful reviews for UK business users. 
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Text Pricing, Cost & Reviews - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/22/customer-service/software) > [Text](/software/1078275/Text-App)

# Text

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> Customer service software that drives revenue. AI agents, live chat, tickets, and automation in one inbox.
> 
> Verdict: Rated **4.7/5** by 28 users. Top-rated for **Likelihood to recommend**.

-----

## Overview

### Who Uses Text?

Ecommerce and online businesses, from small teams to mid-market. Customer service, support, and sales teams of 2–50 agents.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.7/5** | 28 Reviews |
| Ease of Use | 4.7/5 | Based on overall reviews |
| Customer Support | 4.7/5 | Based on overall reviews |
| Value for Money | 4.4/5 | Based on overall reviews |
| Features | 4.6/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Text
- **Location**: Boston, US
- **Founded**: 2002

## Commercial Context

- **Starting Price**: US$25.00
- **Pricing model**: Per User (Free Trial)
- **Pricing Details**: Text is designed to make customer support faster, smarter, and more efficient through AI, automation, and a unified workspace. Our pricing model reflects that philosophy: simple, scalable, and predictable - so you only pay for the value you use. Whether you are a small team getting started with AI or a global enterprise managing thousands of conversations daily, Text offers a plan tailored to your needs.
Join thousands of teams already using Text.

Start today, no credit card required.
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise)
- **Supported Languages**: English
- **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 209 more

## Features

- AI/Machine Learning
- Activity Dashboard
- Alerts/Escalation
- Automated Responses
- Automated Routing
- Autoresponders
- CRM
- Call Centre Management
- Chat/Messaging
- Chatbot
- Collaboration Tools
- Communication Management
- Content Management
- Conversation Intelligence
- Customer Database
- Customer Experience Management
- Customer History
- Customer Portal
- Customer Support
- Customisable Branding
- Data Security
- Email Management
- Engagement Tracking
- Inbox Management
- Interaction Tracking
- Knowledge Base Management
- Language Detection
- Lead Distribution
- Lead Qualification
- Live Chat
- Macros/Templated Responses
- Mobile Access
- Multi-Channel Communication
- Multi-Language
- Natural Language Processing
- Offline Form
- Personalisation
- Pre-Configured Bot
- Prioritisation
- Proactive Chat
- Queue Management
- Real-time Consumer-facing Chat
- Reporting & Statistics
- Service Level Agreement (SLA) Management
- Task Automation
- Template Management
- Transcripts/Chat History
- Transfers/Routing
- Visual Analytics
- Workflow Management

... and 12 more features

## Integrations (42 total)

- Adobe Commerce
- BigCommerce
- ChatBot
- ChatGPT
- Chatbot
- Claude
- Google Tag Manager 360
- HelpDesk
- KnowledgeBase
- Live Chat Alternative
- Live Chat App
- Live Chat Software
- Live Chat Software
- LiveChat
- Magento 2 Blog Extension

... and 27 more integrations

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- 24/7 (Live rep)
- Chat

## Category

- [Customer Service Software](https://www.capterra.co.uk/directory/22/customer-service/software)

## Related Categories

- [Customer Service Software](https://www.capterra.co.uk/directory/22/customer-service/software)
- [Live Chat Software](https://www.capterra.co.uk/directory/30797/live-chat/software)
- [Help Desk Software](https://www.capterra.co.uk/directory/30008/help-desk/software)
- [Chatbot Software](https://www.capterra.co.uk/directory/32448/chatbot/software)
- [Conversational AI Platforms](https://www.capterra.co.uk/directory/31596/conversational-ai-platform/software)

## Alternatives

1. [Intercom](https://www.capterra.co.uk/software/134347/intercom) — 4.5/5 (1133 reviews)
2. [Zendesk Suite](https://www.capterra.co.uk/software/164283/zendesk) — 4.4/5 (4079 reviews)
3. [WhatsApp](https://www.capterra.co.uk/software/180345/whatsapp) — 4.7/5 (16359 reviews)
4. [Slack](https://www.capterra.co.uk/software/135003/slack) — 4.7/5 (24103 reviews)
5. [LiveAgent](https://www.capterra.co.uk/software/102188/liveagent) — 4.7/5 (1781 reviews)

## Reviews

### "We love Lukebot" — 5.0/5

> **Yazmin** | *24 March 2026* | Consumer Electronics | Recommendation rating: 10.0/10
> 
> **Pros**: The central "brain" can be tailored to change the bots personality and responses. Also uploading files is really helpful for product catalogues.
> 
> **Cons**: I think the working hours feature needs to be included for our out of hours operations. Also I would like more realistic photos to choose from rather than generic stock pics for the avatar.
> 
> It's really good, I'm impressed using it every day. Our customers rate the chatbot positively and I'm pleased with how much you can customise him to your specifcs.

-----

### "Great team at Text delivered proof of value in a very rapid proof of concept engagement" — 4.0/5

> **Nick** | *15 May 2026* | Retail | Recommendation rating: 7.0/10
> 
> **Pros**: Great solution, easy to deploy and very helpful team at Text.  Easy to deploy and lots of very useful features
> 
> **Cons**: Agentic AI features new, and evolving very rapidly - some functionality/features not yet developed / exposed
> 
> Great engagement and proof of concept.  Very flexible and responsive team worked with us to get value quickly

-----

### "Enjoying it so far" — 5.0/5

> **Paul** | *9 April 2026* | Health, Wellness & Fitness | Recommendation rating: 5.0/10
> 
> **Pros**: It offers AI chat to field most enquiries and then will pass me messages to email back customers later
> 
> **Cons**: dont know it well enough yet. so far the onbaording process has been easy and it is working well for my needs

-----

### "Simple, Reliable, and Easy to Use" — 4.0/5

> **Jermaine-Don** | *13 May 2026* | Education Management | Recommendation rating: 8.0/10
> 
> **Pros**: What I liked most about Text was its simplicity and ease of use. The interface was clear, reliable, and made communication quick and straightforward.
> 
> **Cons**: What I liked least about Text was that some features felt limited compared to other messaging platforms, especially around customization and advanced communication options.
> 
> Overall, my experience with Text was positive. It was easy to use, reliable for everyday communication, and helped make messaging simple and efficient.

-----

### "Great solutions with strong potential" — 5.0/5

> **Bart** | *14 May 2026* | Design | Recommendation rating: 10.0/10
> 
> **Pros**: Great admin UI/UX, easy management, and strong long-term value from Text’s AI chatbot tools for e-commerce and for client experience. Complex solutions from simple answering to creating tickets with customer problem. You can test your AI Bot settings on fly, tailor it to your style, needs, site or specific scenarios.
> 
> **Cons**: Some planned features are still missing, but the platform is growing fast with useful solutions, so I would say 'not having it all now'.
> 
> Very good. Helpful staff, smooth management, and a useful AI bot for e-commerce and customer support.

-----

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## Links

- [View on Capterra](https://www.capterra.co.uk/software/1078275/Text-App)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/10031687/Text-App/> |
| en-AE | <https://www.capterra.ae/software/1078275/Text-App> |
| en-AU | <https://www.capterra.com.au/software/1078275/Text-App> |
| en-CA | <https://www.capterra.ca/software/1078275/Text-App> |
| en-GB | <https://www.capterra.co.uk/software/1078275/Text-App> |
| en-IE | <https://www.capterra.ie/software/1078275/Text-App> |
| en-IL | <https://www.capterra.co.il/software/1078275/Text-App> |
| en-IN | <https://www.capterra.in/software/1078275/Text-App> |
| en-NZ | <https://www.capterra.co.nz/software/1078275/Text-App> |
| en-SG | <https://www.capterra.com.sg/software/1078275/Text-App> |
| en-ZA | <https://www.capterra.co.za/software/1078275/Text-App> |
| fr | <https://www.capterra.fr/software/1078275/Text-App> |
| fr-BE | <https://fr.capterra.be/software/1078275/Text-App> |
| fr-CA | <https://fr.capterra.ca/software/1078275/Text-App> |
| fr-LU | <https://www.capterra.lu/software/1078275/Text-App> |

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