---
description: Discover the benefits and disadvantages of Fin.  Learn the software price, see the description, and read the most helpful reviews for UK business users. 
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title: Fin Pricing, Cost & Reviews - Capterra UK 2026
---

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# Fin

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> Fin is an AI Agent that helps CX teams deliver instant, accurate, \& personalized experiences on any channel.
> 
> Verdict: Rated **4.5/5** by 1153 users. Top-rated for **Likelihood to recommend**.

-----

## Overview

### Who Uses Fin?

Trusted by 12,000+ customers, including Anthropic, Kalshi, Vanta and many more.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.5/5** | 1153 Reviews |
| Ease of Use | 4.4/5 | Based on overall reviews |
| Customer Support | 4.3/5 | Based on overall reviews |
| Value for Money | 4.0/5 | Based on overall reviews |
| Features | 4.4/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Likelihood to recommend) |

## About the vendor

- **Company**: Fin
- **Founded**: 2011

## Commercial Context

- **Starting Price**: US$0.99
- **Pricing model**: Usage Based (Free Trial)
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: Arabic, Bangla, Bosnian, Brazilian Portuguese, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, European Portuguese, Finnish, French, German, Greek, Hebrew, Hindi, Hungarian, Indonesian, Italian, Japanese, Korean, Latvian, Lithuanian, Malay, Mongolian, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Serbian, Slovenian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian, Vietnamese
- **Available Countries**: Albania, Andorra, Argentina, Australia, Austria, Belarus, Belgium, Bolivia, Bosnia & Herzegovina, Brazil, Bulgaria, Canada, Chile, Colombia, Croatia, Cyprus, Czechia, Denmark, Ecuador, Estonia and 54 more

## Features

- AI/Machine Learning
- Activity Dashboard
- Alerts/Escalation
- Automated Responses
- Automated Routing
- Chat/Messaging
- Chatbot
- Code-free Development
- Collaboration Tools
- Contact Management
- Contextual Guidance
- Customer Support
- Customisable Branding
- Data Visualisation
- Email Management
- Feedback Management
- Geotargeting
- Intent Recognition
- Interaction Tracking
- Knowledge Base Management
- Language Detection
- Live Chat
- Mobile Access
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Language
- Natural Language Processing
- Pre-Configured Bot
- Proactive Chat
- Real-time Consumer-facing Chat
- Reporting & Statistics
- Reporting/Analytics
- Sentiment Analysis
- Surveys & Feedback
- Third-Party Integrations
- Transcripts/Chat History
- Transfers/Routing
- Workflow Automation
- Workflow Management

## Integrations (39 total)

- Agentforce
- Aircall
- Amplitude Analytics
- Asana
- Attio
- Box
- Canny
- ChurnZero
- Claude
- Claude Code
- ClearFeed
- Confluence
- Covideo
- Cvent Event Management
- Fullstory

... and 24 more integrations

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- 24/7 (Live rep)
- Chat

## Category

- [Chatbot Software](https://www.capterra.co.uk/directory/32448/chatbot/software)

## Related Categories

- [Chatbot Software](https://www.capterra.co.uk/directory/32448/chatbot/software)
- [Live Chat Software](https://www.capterra.co.uk/directory/30797/live-chat/software)
- [Artificial Intelligence (AI) Software](https://www.capterra.co.uk/directory/30938/artificial-intelligence/software)
- [Customer Service Software](https://www.capterra.co.uk/directory/22/customer-service/software)
- [Customer Support Software](https://www.capterra.co.uk/directory/32315/customer-support/software)

## Alternatives

1. [Zendesk Suite](https://www.capterra.co.uk/software/164283/zendesk) — 4.4/5 (4094 reviews)
2. [Freshdesk](https://www.capterra.co.uk/software/124981/freshdesk) — 4.5/5 (3487 reviews)
3. [LiveAgent](https://www.capterra.co.uk/software/102188/liveagent) — 4.7/5 (1789 reviews)
4. [Salesforce Sales Cloud](https://www.capterra.co.uk/software/61368/salesforce) — 4.4/5 (18812 reviews)
5. [LiveChat](https://www.capterra.co.uk/software/62194/livechat) — 4.6/5 (1728 reviews)

## Reviews

### "Intercom Review" — 4.0/5

> **Verified Reviewer** | *8 May 2026* | Computer Software | Recommendation rating: 6.0/10
> 
> **Pros**: The Fin AI capabilities to respond to requests and the outbound capabilities allowing our team to create a series of campaigns to increase signup rates.
> 
> **Cons**: The search functionality in the outbound section isn't very capable of finding messages that have been sent out.

-----

### "Fin is a game changer, best product on the market." — 5.0/5

> **Steve** | *28 April 2025* | Pharmaceuticals | Recommendation rating: 10.0/10
> 
> **Pros**: Fin AI Agent is amazing. Its so easy to set up and provides amazing customer service. We switched to Intercom specifically for Fin and it has exceeded our expectations. The resolution and CSAT have been amazing. 

It's also amazing to see how quickly Fin is evolving. In the last year, we've seen Intercom develop and deploy so many useful features for Fin that have made it even better. I'm always excited to see what's next for Fin.
> 
> **Cons**: We've switched from Zendesk so there a couple of things that Intercom hasn't quite caught up to speed with Zendesk for like nested attributes, a couple metrics for calls.
> 
> Intercom is amazing. We're so happy we moved from Zendesk to Intercom. Fin is a game changer and they're a great company that is improving at pace.

-----

### "Love Intercom" — 5.0/5

> **Deniz** | *21 August 2025* | Insurance | Recommendation rating: 10.0/10
> 
> **Pros**: I've been using Intercom for 4 years and can see how much product improvements and new features Intercom invests in to. Intercom is a tool that makes CS a lot easier for not only Champions but also managers who are responsible for their team's metrics and improvements. Fin (the bot) and workflows are great tools for us that we've been using regularly.
> 
> **Cons**: I find Intercom's reports to not be easy to understand and read. It does require a lot of fine tunning to get a report you wish to have and that's very limiting.
> 
> Love Intercom, apart from the reports the ease to optimise Fin, help articles and workflows is great.

-----

### "Decent tool for customer comms" — 4.0/5

> **Isla** | *11 April 2026* | Motion Pictures & Film | Recommendation rating: 9.0/10
> 
> **Pros**: The unified inbox is great for keeping track of customer conversations across different channels, like email and chat. It really helps our team stay organised and respond faster. The proactive messaging features are also pretty solid for engaging users at the right time, we've seen good results with those.
> 
> **Cons**: The pricing can get a bit steep as you scale up, especially if you need advanced features beyond the basic support. Also, some of the finer configuration options for automation rules took a bit to figure out, documentation could be clearer on that.

-----

### "Intercom Review" — 4.0/5

> **Sean** | *26 June 2025* | Medical Practice | Recommendation rating: 7.0/10
> 
> **Pros**: I really like how it helps our company engage with prospects outside of normal working hours. It also enables us to use AI to give tailored automatic responses to requests.
> 
> **Cons**: It can take quite a long time to get to grips with all the features and to use the software correctly.
> 
> Very happy using Intercom and it has become a key software for our company over the last couple of years.

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## Links

- [View on Capterra](https://www.capterra.co.uk/software/1077853/Fin)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/10031266/Fin/> |
| en-AE | <https://www.capterra.ae/software/1077853/Fin> |
| en-AU | <https://www.capterra.com.au/software/1077853/Fin> |
| en-CA | <https://www.capterra.ca/software/1077853/Fin> |
| en-GB | <https://www.capterra.co.uk/software/1077853/Fin> |
| en-IE | <https://www.capterra.ie/software/1077853/Fin> |
| en-IL | <https://www.capterra.co.il/software/1077853/Fin> |
| en-IN | <https://www.capterra.in/software/1077853/Fin> |
| en-NZ | <https://www.capterra.co.nz/software/1077853/Fin> |
| en-SG | <https://www.capterra.com.sg/software/1077853/Fin> |
| en-ZA | <https://www.capterra.co.za/software/1077853/Fin> |
| fr | <https://www.capterra.fr/software/1077853/Fin> |
| fr-BE | <https://fr.capterra.be/software/1077853/Fin> |
| fr-CA | <https://fr.capterra.ca/software/1077853/Fin> |
| fr-LU | <https://www.capterra.lu/software/1077853/Fin> |

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