--- description: Discover the benefits and disadvantages of Leaptree Optimize. Learn the software price, see the description, and read the most helpful reviews for UK business users. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Leaptree Optimize Pricing, Cost & Reviews - Capterra UK 2026 --- Breadcrumb: [Home](/) > [Contact Center Quality Assurance Software](/directory/33415/contact-center-quality-assurance/software) > [Leaptree Optimize](/software/1075162/Leaptree-Optimize) # Leaptree Optimize Canonical: https://www.capterra.co.uk/software/1075162/Leaptree-Optimize Page: 1 / 2\ Next: [Next page](https://www.capterra.co.uk/software/1075162/Leaptree-Optimize?page=2) > AI-powered QA built inside Salesforce that automates call center agent evaluations, boosting productivity and engagement. > > Verdict: Rated **4.8/5** by 12 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Leaptree Optimize? Designed for customer-facing teams — support agents, team leads, QA specialists, CX managers, and operations leaders — who want to leverage AI to drive performance, improve quality, and enhance custom ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 12 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support | 4.9/5 | Based on overall reviews | | Value for Money | 4.8/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Leaptree - **Founded**: 2019 ## Commercial Context - **Starting Price**: US$900.00 - **Pricing model**: Flat Rate (Free Trial) - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: Brazilian Portuguese, Chinese, Danish, Dutch, English, Finnish, French, German, Italian, Japanese, Korean, Norwegian, Russian, Spanish, Swedish, Thai, Traditional Chinese - **Available Countries**: Ireland ## Features - Activity Dashboard - Agent Interface - Customer Experience Management - Employee Coaching Tools - Feedback Management - KPI Monitoring - Multi-Channel Communication - Multiple Scoring Models - Quality Management - Reporting/Analytics - Third-Party Integrations ## Integrations (7 total) - Amazon Connect - Avaya Cloud Office - Avaya Experience Platform - Five9 - Natterbox - RingCentral Engage Digital - RingCentral Engage Voice ## Support Options - Email/Help Desk - Knowledge Base - Phone Support - Chat ## Category - [Contact Center Quality Assurance Software](https://www.capterra.co.uk/directory/33415/contact-center-quality-assurance/software) ## Alternatives 1. 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Also, the team has been responsive and supportive in creating new features and helping adoption for us. Great product, great support. > > **Cons**: This list is fairly limited - and is arguably still positive overall - but the product is quite rapid in its development and this has lead to a small handful of stumbles for us, but the team's always been on hand to help us overcome issues with new releases. We've yet to have any major incidents, just minor developmental ones in Sandboxes. ----- ### "Leaptree Improved our QA process significantly" — 5.0/5 > **Bruce** | *11 December 2025* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: Leaptree has made a big difference to how we manage QA. The tool is easy to use, quick to set up, and works smoothly inside Salesforce, which means our team didn’t need to change how they work. > > **Cons**: There was no cons to this tool for us. The team made everything easy and straight forward. The prices are reasonable. > > Creating and updating QA scorecards is simple, and we can clearly see call quality trends, coaching needs, and who’s performing well. It’s helped us standardise evaluations, reduce manual work, and make QA feel fair and transparent for everyone. Overall, Leaptree has helped us improve quality, save time, and give our managers better insight into every interaction. I’d happily recommend it to any team looking for a straightforward QA solution. ----- ### "QA made easy" — 4.0/5 > **Vikki** | *3 October 2025* | Financial Services | Recommendation rating: 8.0/10 > > **Pros**: Easy to use Support team super helpful Good documentation Quick to acknowledge issues and release fix where can > > **Cons**: Occasionally new release can revert some changes but these are acknowledged and fixed asap by the team > > Really easy-to-use app built natively in Salesforce. Great dashboards and seamless scorecard setup. Support is excellent, with regular upgrades that add new and enhanced functionality—making it a great choice for streamlining QA. ----- ### "Leaptree – Reliable, Insightful, and Easy to Use" — 5.0/5 > **Rafael** | *17 September 2025* | Consumer Services | Recommendation rating: 10.0/10 > > **Pros**: Implementing Leaptree has been a huge step forward for our QA program. The platform makes it simple to design scorecards, schedule reviews, and generate meaningful insights without the complexity of manual tracking. Its automation and reporting tools have helped us identify trends quickly and act on them with confidence. The support team was attentive and thorough during onboarding, ensuring the system was aligned to our processes from the start. Since then, we’ve seen stronger agent development, improved consistency, and a more structured approach to quality across our operations. > > **Cons**: here’s nothing I would call a dislike. The tool has been reliable and easy to use, and any small adjustments we needed were quickly supported by the Leaptree team. > > Leaptree is a well-rounded, Salesforce-native solution that I would recommend to any team aiming to strengthen their QA framework. ----- ### "Leaptree helped us when we really needed it." — 5.0/5 > **Sammy** | *17 September 2025* | Retail | Recommendation rating: 10.0/10 > > **Pros**: What I value most about Leaptree Optimize is how it’s helped us foster a culture of continuous improvement. Our leadership can now give consistent, structured feedback, and agents are more engaged in their own development. > > **Cons**: What I liked least was really on our side, in that we had to use a very base model at the time for cost reasons. > > Implementing Leaptree Optimize in our organization was a pleasant surprise when recommended by our internal team working on our Salesforce platform. It worked very well for how we approached quality assurance and performance management. As someone responsible for overseeing our customer service team, I really appreciate how easy it was to build custom QA scorecards that align with our specific goals. The integration with Salesforce was seamless, which saved us a lot of time pulling call data and customer interactions for review. The dashboards are clear and actionable, giving me a quick snapshot of how agents are performing and where coaching is needed. The reporting features have also made it much easier to track trends and flag issues before they escalate. There was a bit of a learning curve when we first set it up, but once we tailored it to our workflows, it became an indispensable tool in our QA process. It’s definitely had a positive impact on both team performance and customer experience. ----- Page: 1 / 2\ Next: [Next page](https://www.capterra.co.uk/software/1075162/Leaptree-Optimize?page=2) ## Links - [View on Capterra](https://www.capterra.co.uk/software/1075162/Leaptree-Optimize) ## This page is available in the following languages | Locale | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | ----- ## Structured Data