---
description: Discover the benefits and disadvantages of Inagent.  Learn the software price, see the description, and read the most helpful reviews for UK business users. 
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Inagent Pricing, Cost & Reviews - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Conversational AI Platforms](/directory/31596/conversational-ai-platform/software) > [Inagent](/software/1074552/Inagent)

# Inagent

Canonical: https://www.capterra.co.uk/software/1074552/Inagent

> Inagent is an autonomous AI agent solution that enables businesses to resolve complex customer queries via voice and text channels.
> 
> Verdict: Rated **4.8/5** by 4 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses Inagent?

Applications:  

Frequently asked questions 
Scheduling appointments 
Order management 
Collections management 
Outbound sales 
Lead pre-qualifier 
Complaint servicing

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.8/5** | 4 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 4.8/5 | Based on overall reviews |
| Features | 4.8/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: inConcert
- **Founded**: 2001

## Commercial Context

- **Pricing Details**: Please contact inConcert for pricing details.
- **Target Audience**: 11–50, 51–200
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: Colombia, Mexico, Peru, Spain, United States

## Features

- AI Copilot
- AI/Machine Learning
- Automated Responses
- Autoresponders
- Chat/Messaging
- Chatbot
- Customisable Branding
- Language Detection
- Live Chat
- Multi-Language
- Natural Language Processing
- Pre-Configured Bot
- Proactive Chat
- Process/Workflow Automation
- Real-time Consumer-facing Chat
- Reporting/Analytics
- Third-Party Integrations
- Virtual Personal Assistant (VPA)

## Support Options

- Email/Help Desk
- Knowledge Base

## Category

- [Conversational AI Platforms](https://www.capterra.co.uk/directory/31596/conversational-ai-platform/software)

## Related Categories

- [Conversational AI Platforms](https://www.capterra.co.uk/directory/31596/conversational-ai-platform/software)
- [Artificial Intelligence (AI) Software](https://www.capterra.co.uk/directory/30938/artificial-intelligence/software)
- [Chatbot Software](https://www.capterra.co.uk/directory/32448/chatbot/software)
- [Live Chat Software](https://www.capterra.co.uk/directory/30797/live-chat/software)

## Alternatives

1. [Fathom](https://www.capterra.co.uk/software/1037530/fathom) — 5.0/5 (807 reviews)
2. [UChat](https://www.capterra.co.uk/software/1022133/uchat) — 4.9/5 (73 reviews)
3. [Denser AI](https://www.capterra.co.uk/software/1064391/denser-ai) — 5.0/5 (31 reviews)
4. [Mindset AI](https://www.capterra.co.uk/software/1073648/Mindset-AI) — 4.9/5 (15 reviews)
5. [Tidio](https://www.capterra.co.uk/software/144040/tidio-chat) — 4.7/5 (590 reviews)

## Reviews

### "Excelente opción para automatización en WhatsApp" — 5.0/5

> **Luis Carlos** | *19 September 2025* | Consumer Services | Recommendation rating: 9.0/10
> 
> **Pros**: La facilidad para manejarlo y entrenarlo, no es necesario esperar al proveedor para hacer modificaciones
> 
> **Cons**: Al principio se debe entender bien como "Entrenar" el agente virtual para evitar errores, luego es fácil la gestión
> 
> Buscamos una solución de agente virtual para reducir las llamadas de servicio al cliente y que las preguntas frecuentes fueran contestadas por el agente virtual, de esta manera dedicar a los agentes a gestiones de recuperación y ventas.

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### "Innagent Mentius" — 5.0/5

> **Oscar Alberto** | *19 September 2025* | Information Technology & Services | Recommendation rating: 9.0/10
> 
> **Pros**: Es versátil en la configuración y permite realizar cambios de manera rápida. la interfaz es muy intuitiva
> 
> **Cons**: Muy poco, es un buen producto orientado a la experiencia del cliente. tal vez mejoraría la interface para permitir programar los bots en lenguajes o instrucciones.
> 
> Definitivamente el camino para generar innovación en las soluciones que la compañía quiere orientar para su crecimiento.

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### "Inagent, innovación en los agentes virtuales" — 5.0/5

> **Leidy** | *20 September 2025* | Financial Services | Recommendation rating: 10.0/10
> 
> **Pros**: Inagent permite programar agentes virtuales, modificarlos y ajustarlos según las necesidades de la operación, lo que otorga flexibilidad y control. Además, ofrece supervisión en tiempo real para identificar oportunidades de mejora en las interacciones y cuenta con herramientas de reportería que facilitan la visualización del flujo de conversaciones mediante texto o gráficas. A esto se suma un análisis sentimental integrado, que ayuda a comprender mejor el estado de ánimo de los clientes y a tomar decisiones más acertadas para optimizar la experiencia de servicio.
> 
> **Cons**: Se require de un guión y una base de conocimiento bien detallada y estructurada para que Inagent sea lo más preciso posible en sus respuestas

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### "Formidable." — 4.0/5

> **Enrique** | *12 September 2025* | Banking | Recommendation rating: 10.0/10
> 
> **Pros**: Lo que más me agradó del software es la gran facilidad que ofrece para la creación y despliegue de agentes virtuales, permitiendo que el proceso sea rápido, intuitivo y accesible, además de la posibilidad de utilizar prompts en un lenguaje muy cercano al humano, lo cual facilita de manera notable la definición del comportamiento y de las respuestas que el Agente Virtual brinda a los usuarios que interactúan a través del canal.
> 
> **Cons**: Por el momento no he concluido con la exploración completa de todas las funcionalidades que ofrece la herramienta; sin embargo, hasta donde he podido revisar, considero que cumple de manera adecuada con las expectativas de negocio planteadas, sin haber encontrado limitaciones relevantes en esta etapa de la evaluación.
> 
> Mi experiencia general con la herramienta ha sido satisfactoria, ya que hasta el momento cumple con las expectativas de negocio planteadas, mostrando un desempeño alineado con los objetivos y requerimientos que se buscaban en la evaluación.

## Links

- [View on Capterra](https://www.capterra.co.uk/software/1074552/Inagent)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/10027973/Inagent/> |
| en-AE | <https://www.capterra.ae/software/1074552/Inagent> |
| en-AU | <https://www.capterra.com.au/software/1074552/Inagent> |
| en-CA | <https://www.capterra.ca/software/1074552/Inagent> |
| en-GB | <https://www.capterra.co.uk/software/1074552/Inagent> |
| en-IE | <https://www.capterra.ie/software/1074552/Inagent> |
| en-IL | <https://www.capterra.co.il/software/1074552/Inagent> |
| en-IN | <https://www.capterra.in/software/1074552/Inagent> |
| en-NZ | <https://www.capterra.co.nz/software/1074552/Inagent> |
| en-SG | <https://www.capterra.com.sg/software/1074552/Inagent> |
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| es-PE | <https://www.capterra.pe/software/1074552/Inagent> |

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